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Calle Prado No. 51 entre Carcel y Genios, Habana Vieja Entre Carcel y Genios, Havana 24000 Cuba
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Traveler (932)
Room & Suite (94)
Dining (63)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 11/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Grand Packard
Updated 11/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 413 hotels in Havana
Location
4.8
Cleanliness
4.7
Service
4.3
Value
4.2
2022 Travelers' Choice Best of the Best
This hotel offers travellers an atmosphere that's very evocative of the charm of Old Havana and which completes its offer with luxury services and facilities. This new 5-star hotel offers the most sophisticated travellers 321 luxury suites and rooms, plus 3 restaurants and 3 bars, Cigar Lounge, fitness centre with classes, a concierge, pillow menu, body and beauty treatments, a large outdoor pool, views of Castillo del Morro and the bay... All of this in an exceptional location to experience the most exciting parts of the historical centre of Havana. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Valet parking
Wifi
Hot tub
Fitness Center with Gym / Workout Room
Free breakfast
Evening entertainment
Children's television networks
Car hire
Paid private parking on-site
Infinity pool
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Outdoor furniture
Sun terrace
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, French, Spanish, German and 2 more
781Reviews35Q+A35Room tips
Traveler rating
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Popular mentions
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jim r wrote a review Jun 2022
1 contribution
we spend four days at this hotel ,staff is very friendly and helpfully. my special thanks to lisney our hostess for doing such a good job on taking care of us .lisney is a true profisinal who goes out of her way to help the guest .only one thing about this hotel there are no guests welcome to your room .
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Date of stay: June 2022
Value
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Ricky wrote a review Jun 2022
Miami Beach, Florida2 contributions4 helpful votes
+1
My experience at this hotel was mostly great . Specially at the pool deck. The waiters and bartenders were really great. Daniela, Maura, Yalende y Maydel. Were all awesome. Super friendly and very attentive. Drinks and food were great with the exception of a lot of things not in stock. No cokes, no sprites, no tonics, no hamburgers. For a 5 star plus just shouldn’t be. But service was really good.
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Chose the right time to travel.
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Marcin Zygala wrote a review Jun 2022
1 contribution
Claudia Claudia Claudia! If it weren’t for you my stay would’ve been sh**t. Thank you so very much for turning my experience around. Very smart and a beautiful (!!!) girl. With a very, very good - infecting!!!! - positive energy! Keep up the good work girl. You’re a true 5* hotel employee. Other than that that the hotel itself is quite decent. Steel & glass. Very modern. Defo worth a stay
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Date of stay: June 2022Trip type: Traveled solo
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Response from Bibiana Carbonell Castelo, Other at Iberostar Grand Packard
Responded 2 days ago
Dear guest, We would like first and foremost to thank you for choosing Iberostar for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home. Again we thank you for your comments and we hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Grand Packard
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Karla F wrote a review Jun 2022
Zurich, Switzerland1 contribution
I'm not quite sure what her job is exactly is - concierge, phone operator or whatever. The most amazing smile the best energy cuz at 11.30 pm she'll 'infect you with the right attitude and you'll go upstairs to the the gym and do your workout. IBERSOSTAR gte more people like her and all your reviews will be 5*. Thank you so much your Majesty Princess Diana!
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: Just be nice at the reception and they will look after you!
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Response from Bibiana Carbonell Castelo, Other at Iberostar Grand Packard
Responded 1 week ago
Dear Karla, A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvelous to see you again one day. Kind regards, Quality Manager Iberostar Grand Packard
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Dominic Hutton wrote a review Jun 2022
Warsaw, Poland4 contributions
It took me 20h to get there. The second I entered the hotel, my frustration, exhaustion and all the bad energy went away instantly. If you're arriving at night - DARIN is your guy (I think he only does night shifts). He'll make your check-in as smooth as possible, will answer all of your questions ( had about hundreds of them) and will put a smile on your face immediately. There's also Zarabeth (night receptionist too). Both of them are like a dream team!!!! Thank you both so much for making my horrible trip/flight (LOT + CONDOR -> NO NO NO) turning into a wonderful stay. Also, a big shout out to Luis Enrique Diaz - so cute, so smart and so pleasant to deal with. Keep it up Iberostar Grand Packard! You're amazing. P.S It's not to show off but I've been to 56 countries, worked for Sofitel and Sheraton for 4 years all together (various departments) and also worked for LRA as a mystery hotel guest so I know what I'm talking about. Looking for a goof experience? Look no further! This is it!!!
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Date of stay: June 2022
Rooms
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Response from Bibiana Carbonell Castelo, Other at Iberostar Grand Packard
Responded 1 week ago
Dear guest, We would like to express our appreciation for your kind words and positive rating of our hotel. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best. Kind regards, Quality Manager Iberostar Grand Packard
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Mario230569 wrote a review May 2022
Pisa, Italy28 contributions3 helpful votes
+1
I spent 7 days in this hotel for a business trip. The hotel is very modern and up to date. The external view is very attractive and the indoor even more. The lobby is wide with several attendants at the front desk (some of them are not very skilled in english and do not fully understand what you need) . The hotel is very clean and thanks to the colour of the floor tiles it shines. It has multiple elevators that do not do the interfloor movements a slow process even during the rushing hours (i.e. Breakfast time). The room is very modern and confortable with several commodities but what is missing is the coffee machine (should be compulsory in a 5 stars hotel). The fridge is present but empty. One big flaw is the internet connection. It crashed suddenly and is not fast. It might be enough for turists but not for business. The gym is very nice clean and very well equipped. The breakfast is on buffet. The food is various but i would have preferred an higher quality especially of fruits (often unripened). There is missing of diet food, as all is added with sugar (i.e. Yougurt). The waiters help you coffee and other beverages that makes breakfast relaxing but an issue if you are in rush. I would have found an automatic coffee device for who as me is always in rush. However waiters are super kind and despite overwhelmed with work they looked after of me (they spoiled me and I felt as a specisl guest). The pool is panoramic and that spot is amazing. The restaurants are 3. I ate in that at the 6th floor. The food is nothing extraordinary, the helpings small but the price super high (1 cup of plain rice, roasted chicken breast, salad with boiled egg and caned tuna, half liter of water..... 62 Euros). The hotel policy is that all the transictions have to be done by credit card and not by cash. This means that the used exchange rate is the official 1 euro to 25 pesos. However the "black rate" is 1 to 150 or even 1 to 200. This makes the prices to 6 up to 8 times higher than normal or at least what you can have in the restaurants using cash. I asked for 2 more hours behind the check in max time and the hotel offered it for 33 euros. 😳 I found it a bit offensive as i lodged here for 7 days. In summary this is a good hotel but in some aspects it needs to be amended to respect the standards present in other 5 stars hotel all over the world. The worth for money needs to be increased.
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Date of stay: May 2022Trip type: Traveled on business
1 Helpful vote
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Response from Bibiana Carbonell Castelo, Other at Iberostar Grand Packard
Responded 4 weeks ago
Dear guest, We would like to take this opportunity to thank you very much for your friendly review and at the same time for the helpful assessment of our hotel. We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future. Thank you once again for your description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon. Best Regards, Quality Manager Iberostar Grand Packard
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Gemma FB wrote a review May 2022
United Kingdom26 contributions8 helpful votes
This modern hotel is ideal for exploring Havana. Close walking proximity to all the main sights. The rooms are brilliant and the pool and bar facilities are great. You have to pay by card and is pricier than bars around the city but you are paying for the pool and barside views overlooking the bay and castle. Staff are friendly.
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Date of stay: May 2022Trip type: Traveled as a couple
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Response from Bibiana Carbonell Castelo, Other at Iberostar Grand Packard
Responded May 18, 2022
Dear Gemma: It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Grand Packard
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JT wrote a review May 2022
1 contribution
Very impressive 5 star hotel. The hotel appeared to be quite new and well kept with attentive personnel who were professional and always willing to assit you with a friendly mannerism and disposition. We appreciated the security at the main entrance however was irked on a couple of occasions when on duty staff seemed to question/hesitated with my husband and I upon entrance after a day/evening of being out. We appreciated the manner in which several concierge staff, in particular Alain, was always extremely helpful and accommodating to our requests. He always seem to go out of his way. My husband and I truly appreciated this.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: We enjoyed the fact that our room was on the inner location of the hotel vs. looking out to the...
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Response from Bibiana Carbonell Castelo, Other at Iberostar Grand Packard
Responded May 20, 2022
Dear Jacqueline, We are very pleased to read that you had such a pleasant time in our hospitality and want to thank you for sharing your feedback with us. Our highly-skilled staff at the hotel and the entire team behind the scenes ensures that we always improve and meet the wishes and preferences of our valued guests. We always welcome their ideas because they can only help us in our goal of providing perfect holidays for them. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration. Again we thank you for this wonderfully positive review and look forward to seeing you again soon. Best Regards, Quality Manager Iberostar Grand Packard
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JOSIANE K wrote a review Apr 2022
3 contributions
Very expensive hotel but super nice and fancy. Great pool, even if a little windy. Very well located. Sergio, Alan and Jose were super helpful. Make sure you book online in advance and include breakfast, otherwise it’s super expensive. Jo & Carlos
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Date of stay: April 2022Trip type: Traveled as a couple
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Response from Bibiana Carbonell Castelo, Other at Iberostar Grand Packard
Responded Apr 27, 2022
Dear Josiane, We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared. We look forward to welcoming you again, very soon. Kind Regards, Quality Manager Iberostar Grand Packard
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Rebecca Walters wrote a review Apr 2022
3 contributions
We had a lovely time at the packard hotel with the staff what a lovely experience!!!! The pool is amazing 😍 cold but just what you need for a hot day. Breakfast is fabulous plenty of fresh food. Perfect holiday for a family
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Date of stay: April 2022Trip type: Traveled with family
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Response from Bibiana Carbonell Castelo, Other at Iberostar Grand Packard
Responded Apr 20, 2022
Dear Rebecca, Firstly we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about the prime pillars we set in place to ensure splendid vacations for our guests. Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Grand Packard
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LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
321
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Frequently Asked Questions about Iberostar Grand Packard
Which popular attractions are close to Iberostar Grand Packard?
Nearby attractions include Museu Nacional de Belas Artes de Cuba (0.3 miles), El Capitolio (0.2 miles), and Fort San Salvador (Castillo De San Salvador De La Punta) (0.08 miles).
What are some of the property amenities at Iberostar Grand Packard?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Iberostar Grand Packard?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Packard?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Iberostar Grand Packard?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Iberostar Grand Packard?
Conveniently located restaurants include Lo de Monik, Habana 61, and Mekedé.
Are there opportunities to exercise at Iberostar Grand Packard?
Yes, guests have access to a fitness center, an infinity pool, and a sauna during their stay.
Are any cleaning services offered at Iberostar Grand Packard?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Grand Packard offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Grand Packard?
The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, and Korean.
Are there any historical sites close to Iberostar Grand Packard?
Many travelers enjoy visiting Old Square (Plaza Vieja) (0.8 miles), Palacio De Los Capitanes Generales (0.6 miles), and Museo Hemingway Finca Vigia (0.5 miles).