We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Travel Alert: U.S. Travel Licensing Restrictions Apply for Travel to Cuba. For details, click here

Iberostar Grand Packard

Visit hotel website
Traveler (322)
Room & Suite (52)
Pool & Beach (35)

About

#3 of 153 hotels in Cuba
Location
Cleanliness
Service
Value
This hotel offers travellers an atmosphere that's very evocative of the charm of Old Havana and which completes its offer with services and luxury facilities. This new 5-star hotel offers the most sophisticated travellers 321 luxury suites and rooms, plus 3 restaurants and 3 bars, Cigar Lounge, fitness centre with classes, a concierge, pillow menu, body and beauty treatments, a large outdoor pool, views of the Bacardi building... All of this in an exceptional location to experience the most exciting parts of the historical centre of Havana. This country with lots of history awaits, and it offers you a unique holiday!
Read more
Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Airport transportation
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Sauna
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
239Reviews
396Photos
16Q+A
15Room tips
Traveler rating
  • 199
  • 26
  • 6
  • 3
  • 7
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
This may be long...here we go! Our trip to Havana, Cuba was planned for my mom’s birthday. I booked the Grand Packard solely based on the great reviews from former guests on trip advisor. As a non-Spanish speaker, EVERYONE was so accommodating. Starting with check in. We
Read more
Hotel's Favorite
We spent five days in Havana in March 2019, and we were fortunate that our travel agent booked us into this fabulous hotel, which we understand has only been open for a few months. I'm not sure whether this is a new building or a property that was re-modeled, but the hotel is
Read more
Response from QualityMCuba, Quality Manager at Iberostar Grand Packard
Responded 3 weeks ago
Dear guest, We would like first and foremost to thank you for choosing Iberostar for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home. Our highly motivated and competent team ensures that our service, as well as our hotel's extensive facilities, provide a holiday feeling of the very special kind for our guests. Again we thank you for your comments and we hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Parque Central
Read more
Stellar staff always willing to help and assist us. New hotel great ambiance great view to the malecón music and food ... Zoima the public relations officer assisted us on all aspects of our visit ... thank you so much !
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Packard
Responded 5 days ago
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar and want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations with our service, the beauty and comfort of our hotel and our excellent gastronomy is spectacular news for us. It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best. Kind Regards, Quality Manager Iberostar Grand Packard
Read more
Amazing place the services is our work , Soyma public relations agency was very kind, the drinks perfect , if you are thinking to stay in the hotel in Havana Togo’s is the best option , very modern and superrrrr
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Packard
Responded 6 days ago
Dear Daphne , We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing and we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Kind Regards, Quality Manager Iberostar Grand Packard
Read more
The best hotel in Havana, the view is amazing. The cocktails are simply the best. The luve music on the bar is fantastic. Janet and Daniel are the most helpful ones.Do not miss the opportunity to visit it if you cone in Havana.
Read more
Response from ReputationOnline, Quality Manager at Iberostar Grand Packard
Responded 6 days ago
Dear Georgios, We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at our hotel. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story. We would like to thank you once again for your appreciation and hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Grand Packard
Read more
Previous
Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play AreasBusiness Center & Event Rooms
Baños con Jacuzzi y Ducha aparte
PreviousNext
12345611
All of the rooms are non-smoking, so that's not a problem. Do they have a Contact Us link on their Website. Iberostar is a large company, so I can't imagine they would not have a way to be contacted. Good luck.
1 vote
Show all answers
Are children allowed in the pool and bar area?
I cant really answer your question since i didnt go with my childrens and didnt see any there
0 votes
Show all answers
You might want to call the hotel. I stayed on the 10th floor. The rooms were all suites and included butler services.
1 vote
Show all answers
Is the food all inclusive with the room price or do you have the pay for the food at the restaurants?
Hello, Breakfast is inclusive, lunch and dinner is not, but in case you are interested, when you go to the website to do a reservation, they do offer Dinner with the package for a bit more, check the website and click on the option, you will see the difference with Dinner and Without, but breakfast buffet is inclusive, if you decide not to purchase with dinner, there are plenty around the hotel in the area to have lunch and dinner, enjoy your vacation.
1 vote
Show all answers
Is the hotel rooftop open for only guest ? If so do you have pool day passes ?
PreviousNext
1234
"The room we had was on the sixth floor, overlooking a garden area. It had plenty of light, and was very quiet."
"give a free wifi card for five hours daily"
"Atlantic view rooms provide a fine view over the Ocean and El Morro."
"Make sure you get the bed style you ordered at check-in or you will have to go back to the desk"
"Corner suites and those with vip lounge access are best"
PreviousNext
123
PRICE RANGE
$190 - $451 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
321
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing