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Starfish Montehabana

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Calle 70 Entre 5TA a y 7MA Ave, Havana 11400 Cuba
Update from hotel: This property is temporarily closed until 12/19/2021.
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About

#39 of 408 hotels in Havana
Location
Cleanliness
Service
Value
Starfish Montehabana offers Junior Suites equipped with a kitchen, microwave oven, as well as premium and standard rooms that make visitors feel like they are right at home. Starfish Montehabana also offers families, couples, and solo travellers a natural ambiance that is warm and tranquil in the city of Havana.
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Property amenities
Free parking
Paid internet
Pool
Outdoor pool
Free breakfast
Bar / lounge
Tennis court
Laundry service
Restaurant
Breakfast buffet
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Room features
Air conditioning
Dining area
Housekeeping
Private balcony
Separate living room
Sofa
Telephone
Kitchenette
Wardrobe / closet
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
211Reviews36Q+A5Room tips
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MarkLWills wrote a review Jan 2019
Waterloo, Canada45 contributions13 helpful votes
My wife and I visit Havana at least once a year. We always stay a bit outside Old Havana, in the Miramar district. We have never stayed at the Starfish before but have walked through it many times and stopped for coffee or a beer in the lobby. After last year's less than acceptable experience at the nearby Comodoro we decided we would give the Starfish a try this year. As with many hotels in Havana, the Starfish has some issues, mostly due to a lack of maintenance/repairs. The lobby feels relatively up to date and the staff was courteous and helpful. Unfortunately the rooms feel a bit tired and run down. Not unbearable but less that what most people would expect for what we paid. Everything worked and at least, unlike last years experience at the Comodoro, we had water, both hot and cold. I think this hotel was probably very nice 10 - 15 years ago. It could be very nice again with a lot of work. The rooms are a good size and the layout is good. We saw signs of things being dealt with but not enough to get ahead of things. Our reservation included breakfast, which was served at the Memories Miramar next door (we also used the pool there). The experience here was very positive. The food was good based on our experience in the area. At Memories we met Ronny Santiosteban Morales. Ronny introduced himself as a Customer Service Representative. He asked where we were from, how our stay was going, how did we like the hotel, etc. Now, in all the years we have been going to Havana, this was the first time anyone introduced themselves as a customer service representative. This really piqued our interest. So we gave Ronny some honest insight into how we felt about the condition of the hotel and the staff. Ronny made notes and thanked us. He then asked us if we would be interested in moving over from the Starfish to the Memories Miramar, to try that hotel. He explained that both hotels are run by the same group and this was sort of promotion that was available, he said there would be no charge and he would arrange everything. We weren't sure (and maybe a bit skeptical) so we told him we would think about it and let him know. Ronny told us how to contact him and wished us a great holiday. The following day Ronny approached us again about moving to Memories and arranged to show us two of the rooms that were available. We took him up on the offer and within an hour he had arranged everything, including coming back to our room and helping us move our luggage across to our new hotel. So, in the end, we only spent two of our scheduled seven nights at the Starfish.
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Date of stay: December 2018
Location
Cleanliness
Service
Trip type: Traveled as a couple
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Response from Director_General2018, General Manager at Starfish Montehabana
Responded Jan 30, 2019
Dear MarkLWills, Thank you for taking the time to give us a feedback on your recent stay with us. We are happy to know that our employees were always attentive and helped you during your stay. We noted your comments and we will find solutions for solving the issues. Thank you for choosing Starfish Montehabna for your stay. With kind regards from Habana General Manager
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Amise wrote a review Nov 2018
Plouhinec, France212 contributions51 helpful votes
This hotel really needs renovation! Everything is old, the tiles and the ceilings are loose. One of our room had really thin curtains. As a consequence you could not sleep well. When it rains there's a lot of noise. The rooms are not very clean. The buffet at the hotel nextdoor Memories was good. But the buffet for the dinner costs 25 CUC p.p. (without tax) The staff at the reception was friendly. There is warm water, which is rare in Cuba. But overall we really don't recommend this hotel.
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Date of stay: November 2018
Value
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Trip type: Traveled with family
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Response from Director_General2018, Director General at Starfish Montehabana
Responded Nov 29, 2018
Dear Amise, Thank you for sharing your opinion about our resort. We are glad to know you liked our breakfast anf that the staff was very friendly with you. However, we regret to know we could not reach your expectations. As we are continually improving our services we will take all your insights with a profound sense of responsibility to improve these issues and address them properly. We hope to have the pleasure to welcome you again to prove ourselves. Best regards, General Manager
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mark g wrote a review Nov 2017
150 contributions6 helpful votes
+1
stay over night here was ok, room was clean and simpl. The breakfast was great and many option to eat, not busy this time with tourist. Swimming pool was ok to rest and chilling out, wifi working in reception area only and overpriced for one hour. the rest was ok
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Date of stay: November 2017Trip type: Traveled solo
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Response from Director G, Director General at Starfish Montehabana
Responded Dec 9, 2017
Dear Mark g, We are sorry that you didn’t have a nice experience with us and that we couldn’t reach your expectations. We take notes of your comments and will work on improving our guest service. Thank you for choosing Memories Miramar Habana for your vacation and we hope to have you in Havana sometime in the future. Best regards, General Manager
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Neil W wrote a review Nov 2017
15 contributions1 helpful vote
Stayed here for 4 nights. It was pretty basic accomodation and there is not much to do tourist wise in the vicinity. If we were to go back we would stay nearer old Havana. This would make it easy to wander around in the evening enjoying bars and music by walking rather than taxi.
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Date of stay: April 2017
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Response from General M, Director General at Starfish Montehabana
Responded Nov 15, 2017
Dear guest, It is a pleasure to express our gratitude for your kind preference of visiting Starfish Montehabana and especially for the valuable time that you took to let us know your experiences concerning your stay regarding our location. We sincerely appreciate your comments that give us the opportunity to adjust and improve our services as well as the hotel facilities. Kind regards, General Manager
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Bob C wrote a review Oct 2017
Sheffield, United Kingdom26 contributions32 helpful votes
This is a pretty basic hotel. Staff friendly and professional. The place is a celebration of concrete (in a good way). However, fixtures and fittings are looking a bit tired (my bed was broken). It has a strange relationship with the neighbouring more glamourous hotel. Sometimes they will change currency. Sometimes they will send you next door. Ditto with WIFI cards. Room service was inconsistent. It wasn't a terrible experience by any means but I wouldn't choose to go there again.
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Date of stay: October 2017
Value
Rooms
Service
Trip type: Traveled with family
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Response from General M, Director General at Starfish Montehabana
Responded Oct 31, 2017
Dear Bob C, First of all, we would like to thank you for your honest review. It is always really nice to know that our guests are having a nice time at our hotel. We take notes of your comments in order to improve our service. Thank you very much for choosing Starfish Montehabana, we wait for you next visit in Havana. Best regards, General Manager
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ALSO KNOWN AS
occidental montehabana hotel havana, aparthotel montehabana havana
FORMERLY KNOWN AS
Occidental Montehabana
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
164
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Frequently Asked Questions about Starfish Montehabana
Which popular attractions are close to Starfish Montehabana?
Nearby attractions include Iglesia de Jesus de Miramar (0.4 miles), Tin Marin (0.5 miles), and Acuario Nacional (0.5 miles).
What are some of the property amenities at Starfish Montehabana?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Starfish Montehabana?
Top room amenities include a kitchenette, air conditioning, and a dining area.
What food & drink options are available at Starfish Montehabana?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Starfish Montehabana?
Yes, free parking is available to guests.
What are some restaurants close to Starfish Montehabana?
Conveniently located restaurants include Sensacioones Restaurant, La Fontana Havana, and Restaurante - Cafeteria Betty Boom.
Are there opportunities to exercise at Starfish Montehabana?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to Starfish Montehabana?
Many travelers enjoy visiting Christopher Columbus Cemetery (Cemetario de Colon) (2.7 miles), Plaza De La Revolucion (3.4 miles), and Casa de la Amistad (3.0 miles).
Does Starfish Montehabana have any great views?
Yes, guests often enjoy the city view available here.
Is Starfish Montehabana accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.