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-Elevator broken during our whole visit
-Air-conditioning broke down for 24 hrs- no apology
-Cleaning was awful and terrible, we found cigarrette butt and feces in the toiletbowl - no apology
-Sewage water coming out from the bathroom floor drain - no apology...More
Thank Paula V
Response from ConsueloAcuario, Director de Relaciones Públicas at Hotel Club AcuarioResponded 3 weeks ago
Good morning. I just read your comment, and I would like to apologize for all the inconvinients you had during your stay. I have a question for you: Did you talk to any person in the hotel about the problems you had? Because no one...More
We were sailing to Cuba and ran into heavy weather. This caused us to divert and we were unable to make our reservation here. After contacting Elvoline, it was suggested that we send an email to explain our circumstances and request a refund. This was...More
The hotel is all inclusive, the buffet is very nasty, if you don't go when the door open you don't find any food. The staff is very unhelpful .the bathtub very dirty with hairs, gums. The blanket smells urine
We stayed here during our trip in the Miami-Havana race and the race along the Malecon. Mid March 2017
Overall it was a very good experience.
Great: The people were very gracious and helpful. View from balcony was very nice. Distance to the boat was...More
We stayed here in March with our school band trip. The hotel had a beautiful pool and sits in a nice Marina near Havana. I liked the main restaurant which has a wonderful breakfast with made to order omelettes . Lunch had hamburgers and a...More
$76 - $135 (Based on Average Rates for a Standard Room)
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Hello, we will be very happy to have you here as a guest but we have to tell you that we have not ground floors rooms and our main restaurant is in a second floor, that would be really difficult for you, have a good day
Response from YogiJuancarlos | Reviewed this property |
Yes there is but it can be quite unreliable and cancelled at last minute. Somedays it would show up late or not show up at all. It would take you to Playas del Este or Downtown and no bus for the return trip. No warning at... More
Yes there is but it can be quite unreliable and cancelled at last minute. Somedays it would show up late or not show up at all. It would take you to Playas del Este or Downtown and no bus for the return trip. No warning at all. I highly suggest you don't use this free shuttle as you're only source of Transport.