The House by Elegant Hotels - All-Inclusive, Adults Only
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About
#7 of 25 hotels in Saint James Parish
Location
4.8
Cleanliness
4.7
Service
4.7
Value
4.3
The House experience begins when guests enter along an enchanting private driveway, with lily ponds and walls of blossoming bougainvillea, which capture the essence of tranquility and the promise of pure indulgence ahead. Guests are treated to stunning views of its white sandy beach and the glistening Caribbean sea all while receiving spoiling 24/7 personal ambassador service. Included in each stay are a daily champagne breakfast, 30-minute jet lag massage, afternoon tea, and evening canapés along with daily bespoke activities, Wi-Fi, water sports, and the ultimate location to take in the most unforgettable sunsets.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Business Center with Internet Access
Parking
Wifi
Pool / beach towels
Outdoor pool
Yoga classes
Restaurant
Breakfast available
Complimentary welcome drink
Wine / champagne
Snorkeling
Spa
Body wrap
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Adults only
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Seating area
Sofa
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Radio
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Charming
Luxury
Location
73Somewhat walkable
Grade: 73 out of 100
19Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
Paynes Bay, BB24023 Barbados
Getting there
Rental CarsSee all Saint James Parish rental cars
882Reviews60Q+A100Room tips
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HTalisker wrote a review Mar 2023
Ephrata, Pennsylvania, United States179 contributions67 helpful votes
I've read the reviews, and I want this to be an update. The House has a small hotel charm. I love the Spanish style architecture and the great open area that serves as a restaurant or lounging area right up to the beach, which has experienced some erosion, but is still lovely. We were in a small room overlooking the beach, but I know there are other room arrangements. Our room was comfortable, with a nice balcony and modern bathroom, great mattress and a wine refrigerator. This was our first experience at an all-inclusive resort, and we were so impressed! The staff is outstanding. One writer complained about the inedible steak, but I had the best filet mignon ever. Hans and Jerome are extraordinary chefs. Your menu will include local dishes mixed with old favorites. Pizza shows up some times. We stayed for 10 days and didn't have the same lunch or dinner twice the whole time. I love crab cakes, and had them three times, but each rendition was different. If you like to visit other Marriott property restaurants, you can. Postiano's is next to The House and serves very good Italian food. The menu is more extensive than at The House, but does not have the same variety. Mention has been made about Marriott taking over, and I admit to be a great fan of Marriott properties, and I see that they have invested in staff and food preparation. Both are 5 star quality. As for the property itself, I love it and see where some changes may be in order, but that fact will not impact your stay. If anything is wrong with your room it will be taken care of immediately. The number one issue for many guests is the beach seating arrangement. We had no problem getting a chaise lounge on the beach during our stay. It was a bit crowded for a number of days due to 2 groups of 8 who came down early (7:30) to claim the chairs, but there were spots available even then. Comments have been made about the alcohol. I prefer a glass of cold Chardonnay, and the brand they serve, AVA, from CA, is terrific. One of our favorite gins was available, The Botanist. If the House brands don't do it for you, you can always spend a little extra to get what you want. The idea of your own ambassador no longer exists, but everyone is so helpful, I doubt you would miss it. There is a management cocktail party on Tuesday evening which is fun because you get to meet people other than wait staff. Live music two nights a week but I think the loudness needs to adjusted down. And in the nothing-is-perfect category, we were unable to get our jet lag massage. Many guest are from the UK, so they may really need it, but from the states, Barbados is in our Eastern time zone. Finally, we took this vacation to help my wife recover from her heart attack. I wanted to be somewhere where she could relax, be pampered, and have friendly people around her. Bajans are warm, friendly, and humorous. And The House is their stage to present you with a magical stay. Quite a cure!…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Be sure to take an around the island tour. I recommend Mike's.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Amazing setting on Paynes beach . Made to feel very comfortable by the fantastic staff, Andrew, Wade , Shane on pool service, Dennis and Teddy on cocktails and the fantastic waiters (shout out especially to Shafique) Food is good but choice is a bit limited with menu changing once per week . Breakfast choice is excellent Downsides have been mentioned by many, namely renovations well over due and the sun bed situation is ridiculous ( people bagging their spot at 5.15 am) . Sorry but a sign is just going to be ignored and situation needs enforcing my hotel management . Hotel not full and every bed reserved by 7am …. But a very relaxing holiday had , and it’s the staff that make this place . Hopefully renovations happen soon then no hesitation on returning
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Date of stay: March 2023Trip type: Traveled solo
Room Tip: Pack your alarm clock to get a sun bed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have just come back from 2 weeks at this lovely hotel. At first we were given a terrible room 363 over the kitchens noisy & very smelly!! After a word with Jason the manager we were moved to room 369. Yes bathrooms a bit dated but spotless with lovely soft towels & robes. Bed very comfortable. & plenty of wardrobe space. Well stocked fridge with water,beers juices etc. We were pleasantly surprised with the quality of the food having read recent reviews. Champagne breakfast with a good selection of food. Lunches & dinner were also very good. You also have the option to eat at the other hotels or Positanos the restaurant next door which was nice. The service a little slow but what’s the rush when your away? The real pull of this hotel is the staff.Andrew,Ward,Andy (2P) Shane,Kwesi,Sheena,Agnes Marjorie & all the others far to many to name as they were all amazing. Now the real downside is the Sunbed situation. Getting up at 6 am to get a Sunbed is not good!!!There are not enough for this small hotel which caused a lot of problems so not a relaxing feel. Even though the staff dealt with it well. Poor things as it’s not their fault it’s Marriott who really should be spending money to make this a superb hotel as it used to be!!! Plus the beach is half the size it was 10 years ago.Sadly that’s nature!! Luckily we are early risers but most do not come away to fight over a Sunbed !! Having said all this the Hotel is in a lovely position near some very nice Restaurants. Also there is no reception here but the Ambassador’s are around to ask things. Plus there is a lovely shop in the next Hotel The Tamarind where you can get all kinds of things from toiletries to dresses & bags etc Run by Elizabeth. All in all a good stay.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Maybe take a small amount of toiletries with you.as not replenished unless we asked.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 1 week ago
Dear janew263 Thank you for taking the time to provide us with your comments. Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. We noted your comments with regards to our sunbeds and we are addressing this issue by enforcing our policy. Once again, I wish to thank you for your valued feedback as it is only through such, we are then able to maintain and improve upon what we extend to you, our valued guests. I genuinely hope that we have another opportunity to welcome you back to The House, or to any of our other sister properties within our group. We aim to endeavor to provide you with an unforgettable holiday experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
From the outset on our arrival we noticed that the staff help would make “the House” a place to relax and revel in the Barbados sunshine. By this I mean ever single member of staff involved in the setup of this hotel. For that alone I say thank you and well done. I can easily say each day was a sunshine and a smile. Our room was spotless, with that stunningly comfy bed and that soundtrack from the nearby shore, trust me you’ll sleep like a baby every night. The location - amazing, the food – wonderful, the room – you’ll want for nothing. The guys and girls at the bar and waiting the tables, what a great team. Barbados is a truly wonderful place, with amazing people, I would advise anyone going there to experience life outside the Hotel also, I understand fly and flop but with 500 meters left or right from the house you see a little of how the locals live. A must is also booking into Positano positioned right next door, that food was next level. Sit on the decking for sundowners then move onto your table for an amazing night. Barbados and “the House” will forever be a truly incredible holiday for me and my partner …
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 2 weeks ago
Dear J-JLoveTravel, Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with our wonderful staff which is our greatest asset. We look forward to welcoming you back next year. Warmest regards Jason D Jordan Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Let's talk about reviews. They're a bit like Marmite, aren't they? You either love them or you hate them. But the truth is, reviews are always subjective. You never really know who's writing them, what their motivations are, or what their previous experiences have been. Maybe they're the type of person who complains if the sky is the wrong shade of blue, or maybe they've just won the lottery and everything is sunshine and rainbows to them. It's a tricky game, that's for sure. 'The House' in Paynes Bay, Barbados, is now under the watchful eye of Marriott after acquiring Elegant Resorts for a whopping $130 million in 2019. Unfortunately, due to the ongoing pandemic, significant investment in the property has been delayed, which has resulted in it looking a bit tired. Now, I don't want to be too harsh, because let's face it, most Caribbean hotels struggle to live up to their star ratings compared to other parts of the world. What they lack in glitz and glamour, they make up for in their unique cultural offerings and stunning natural beauty, it's all about the sun, sea, and sand. The staff at 'The House' are exceptional, from the cleaners to the duty managers. They go above and beyond to make your stay as enjoyable as possible. The fact that I can only remember the names of some of the crew is a testament not only to my age but also to how universally good they all were (Andrew, Nermal, Nadia, Kwesi, Wade, Shane, Agnes, Sheena…..). The 33 rooms are spacious and well-appointed, many with stunning sea views. The lack of a formal reception, a problem for some, did not cause us an issue, there was always an 'Ambassador' on hand to help with any queries. I can see that this would be frustrating if a crowd tried to check in at the same time, but so would it be at a formal reception desk. When it comes to food, there's the small hotel restaurant or the adjacent Positano restaurant, which used to be the high-end Daphne's. The quality and choice are satisfactory, but it's not going to compete with some of the finer dining options on the island. The lunch and dinner menus change every Tuesday and offer a reasonable selection. Coming from the UK it was refreshing to see an abundance of fresh cucumbers and tomatoes! What's really special about 'The House' is its aspect and flow. It's easy to step from breakfast onto the beach, and what a beach it is. However, this is where one of the few problems of 'The House' lurks - the sunbeds. Even with the small number of guests, there are simply not enough sunbeds of reasonable quality. This is a letdown and should be remedied as soon as possible. It caused frustration among the guests, as no one wants to play the 6 am towel game on their holiday. Look, Marriot, we get it, you don't want to close down and miss out on all that important income. But come on, you're a big player in the game, you can afford to invest in one of your crown jewels. The staff are the real draw here, closely followed by the great location. But it's crying out for a bit of love and attention, just like your guests are crying out for some decent sunbeds.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 2 weeks ago
Dear Bearit6741, Thank you for taking the time to provide us with your comments. Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. We sincerely apologize that there were aspects of your stay that did not meet your satisfaction, and we will be sure to improve on the key areas highlighted going forward. We noted your comments with regards to our sunbeds and we are addressing this issue by enforcing our policy and making some changes. We are currently in the process executing our renovation project and we are looking forward to the wonderful changes to enhance our product. Once again, I wish to thank you for your valued feedback as it is only through such, we are then able to maintain and improve upon what we extend to you, our valued guests. I genuinely hope that we have another opportunity to welcome you back to The House, or to any of our other sister properties within our group. We aim to endeavor to provide you with an unforgettable holiday experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eight years ago we stayed at this wonderful boutique hotel and have very fond memories of it ,however we have just returned home from revisiting the house for ten days and sadly just does not live up to the full package it once was. The house is run by a fantastic team full of personality, charm and eagerness to please however they have not been equipped with the tools to deliver a wonderful holiday experience any more. The hotel is in dire need of a full makeover with the rooms and facilities all looking very tired and dated. Our room suffered from us having to run the water for five mins to get it to level of warmth for a shower, the doors all creaked and required lubricating , the plunge pool had sand in the bottom therefore making me feel this was not cleaned and ph levels checked before we took up residency for the ten days. The issue with sun beds is a major problem and when Marriott finally refurbish they need to look at the areas to accommodate more beds to eliminate the issue of having to rise at silly o clock to get a sun bed. The house has one main asset at present and that is the wonderful people who work there, Andrew, Wade, Shane , Agnes to name a few and the loyalty to the place is unfounded but unless serious investment is spent the house would not be rated amongst the best in Barbados for much longer . Stephen Dalton…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 2 weeks ago
Dear 208stephen, Thank you for taking the time to provide us with your comments. Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. We sincerely apologize that there were aspects of your stay that did not meet your satisfaction, and we will be sure to improve on the key areas highlighted going forward. We noted your comments with regards to our sunbeds and we are addressing this issue by enforcing our policy. We are currently in the process executing our renovation project and we are looking forward to the wonderful changes to enhance our product. Once again, I wish to thank you for your valued feedback as it is only through such, we are then able to maintain and improve upon what we extend to you, our valued guests. I genuinely hope that we have another opportunity to welcome you back to The House, or to any of our other sister properties within our group. We aim to endeavor to provide you with an unforgettable holiday experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is a relaxed small Caribbean style boutique hotel with a friendly feel in an excellent position on St James Bay. Beautiful beach, exquisite sunsets and safe swimming. Excellent value with all inclusive meals, drinks and cocktails. Free water sports. Boat complimentary trips up and down the coast. Staff were friendly and responsive. We had excellent service from Manager Jason, Duty Manager Shane, Wade and Sheena among others. Would highly recommend. Only small issue was the early start to secure prime position beach sunbeds. Having said that staff sorted all issues as they arise … very flexible and friendly.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 3 weeks ago
Dear 485jann, Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with our wonderful staff which is our greatest asset. We look forward to welcoming you back next year. Warmest regards Jason D Jordan Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We used our Marriott rewards to stay here and the goal was to rest and relax (fly and flop LOL). Great value. Goal achieved. Staff are all wonderful and our special thanks go to Sheena, Jose, Shane, Kristy, Shenae, Kwasi, and Angela. Let me look past some imperfections and note the following : We were pleasantly surprised with the quality and choice of food at every meal. Our favourite experience was Monday night’s BBQ. We tried the Dine Around too. Positano was great on Sunday night. We dined at the Tapestry at the Teasure Beach on Wednesday night and there was decent buffet dinner on. A comfy bed and quiet AC contributed to restful slumber every night. The room looked a bit dated but it didn’t bother us too much. A complimentary jetlag massage was a nice touch and we both enjoyed it. Housekeeping was efficient and friendly. And we loved interacting with a resident cat called Panda. The Ambassador programme often worked and someone was at the front desk most mornings and another option was to dial 2008 and ask for assistance. The pool is small and the photos on the hotel’s website are rather misleading. It’s not an issue if the seas are calm. During our stay the red flag was on for 2 days and the waves were fierce. The hunt for sun loungers seemed to start around 6am. Nothing better than some healthy competition to kick off that lazy blood flow first thing in the morning! But it went against our goal to properly relax. Therefore only 4 stars this time. All in all we had fab five days and wouldn’t hesitate to come back. TIP: this is a beautiful island go and explore the north and the east parts.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Try to avoid the high season if you want a sunbed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 3 weeks ago
Dear MonikafromSurrey, Thank you for taking the time to provide us with your comments. Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. We noted your comments with regards to our sunbeds and we are addressing this issue by enforcing our policy. Once again, I wish to thank you for your valued feedback as it is only through such, we are then able to maintain and improve upon what we extend to you, our valued guests. I genuinely hope that we have another opportunity to welcome you back to The House, or to any of our other sister properties within our group. We aim to endeavor to provide you with an unforgettable holiday experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Whilst the staff are excellent, efficient, friendly and look after the guests with real care, the resort is badly let down by the beach experience. There are not enough sunbeds and guests abuse the system by reserving beds, then not using them, or rising in the middle of the night to place a book on a sunbed. The management do nothing to stop this and therefore I personally have left the hotel to find a spot on the beach elsewhere. A system as seen in other hotels in the area whereby beach attendants allocate sunbeds and ensure there is no poor behaviour by guests is more reflective of the price paid for a hotel such as this
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 3 weeks ago
Dear fionabL5715DL, Thank you for taking the time to provide us with your comments. Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. We sincerely apologize that there were aspects of your stay that did not meet your satisfaction, and we will be sure to improve on the key areas highlighted going forward. We noted your comments with regards to our sunbeds and we are addressing this issue by enforcing our policy. Once again, I wish to thank you for your valued feedback as it is only through such, we are then able to maintain and improve upon what we extend to you, our valued guests. I genuinely hope that we have another opportunity to welcome you back to The House, or to any of our other sister properties within our group. We aim to endeavor to provide you with an unforgettable holiday experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful place with lovely staff, loved my sun bed sea view fantastic pool service, excellent food and drinks, champagne breakfast to evening cocktails, light entertainment in the restaurant some evenings, water taxi to other sister hotels and the bus out the front easy to use.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Please remove your beach towels if your finished with your sun bed, other people could be using...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Jordan, General Manager at The House by Elegant Hotels - All-Inclusive, Adults Only
Responded 3 weeks ago
Dear 485jann, Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with our wonderful staff which is our greatest asset. We look forward to welcoming you back next year. Warmest regards Jason D Jordan Operations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$535 - $1,235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the house hotel saint james, the house saint james, the house barbados, saint james the house, house barbados
LOCATION
CaribbeanBarbadosSaint James Parish
NUMBER OF ROOMS
34
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Claim Your ListingTHE HOUSE BY ELEGANT HOTELS - ALL-INCLUSIVE, ADULTS ONLY - Updated 2023 Prices & Hotel Reviews (Saint James Parish, Barbados)
Frequently Asked Questions about The House by Elegant Hotels - All-Inclusive, Adults Only
Which popular attractions are close to The House by Elegant Hotels - All-Inclusive, Adults Only?
Nearby attractions include Paynes Bay Beach (0.3 miles), Holders Farmers Market (0.6 miles), and Barbados Polo Club (0.3 miles).
What are some of the property amenities at The House by Elegant Hotels - All-Inclusive, Adults Only?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The House by Elegant Hotels - All-Inclusive, Adults Only?
Top room amenities include a flat screen TV, a seating area, and a sofa.
What food & drink options are available at The House by Elegant Hotels - All-Inclusive, Adults Only?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The House by Elegant Hotels - All-Inclusive, Adults Only?
Yes, free parking is available to guests.
What are some restaurants close to The House by Elegant Hotels - All-Inclusive, Adults Only?
Conveniently located restaurants include Cariba Restaurant and Bar, Wendy's Sports Bar, and The Cliff.
Are there opportunities to exercise at The House by Elegant Hotels - All-Inclusive, Adults Only?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Are any cleaning services offered at The House by Elegant Hotels - All-Inclusive, Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The House by Elegant Hotels - All-Inclusive, Adults Only?
Many travelers enjoy visiting The Parliament Buildings (4.7 miles) and Independence Square (4.8 miles).
Does The House by Elegant Hotels - All-Inclusive, Adults Only have any great views?
Yes, guests often enjoy the ocean view available here.