Crystal Cove by Elegant Hotels - All-Inclusive
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About
#13 of 25 hotels in Saint James Parish
Location
4.6
Cleanliness
4.5
Service
4.5
Value
4.2
Discover an enchanting blend of vitality and Caribbean charm at Crystal Cove by Elegant Hotels. A colorful and vibrant beachfront all-inclusive property with 88 rooms, Crystal Cove offers a seductive Caribbean charm that will make you feel at home from the moment you arrive. Crystal Cove's warm, relaxed ambience and friendly service includes all-inclusive accommodations as well as a supervised Kids Club (for children aged 3-11) which have families and couples of all ages returning year after year. Elegant Inclusions with each stay are all meals and beverages, motorized water sports, Wi-F, fitness center, tennis , bespoke daily activities and superior pool & beach ambassador service. Experience select sister west coast properties via daytime water taxi and enjoy additional dining outlets and amenities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Boating
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Water sport equipment rentals
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Business Center with Internet Access
Meeting rooms
Full body massage
Massage
Baggage storage
Concierge
Gift shop
Newspaper
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Telephone
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family Resort
Charming
Location
38Car recommended
Grade: 38 out of 100
15Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
Appleby, BB24007 Barbados
Getting there
Rental CarsSee all Saint James Parish rental cars
2483Reviews346Q+A100Room tips
Reviews
Traveler rating
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+1
Fantastic hotel; rooms and restaurant a little tired, but the customer service and other services certainly make up for it! Nothing seems to be an issue for this hotel; the staff are so friendly and laid back, but don’t confuse that as being lazy or dismissive; they get the job done promptly with a ‘no problem’, a smile and a little banter. We LOVED this place!! Not for party animals in the evening; so if you’re looking for an elaborate show, dancing, or fire eating, this isn’t the place for it.
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Date of stay: March 2023Trip type: Traveled with friends
Room Tip: Not busy, loud or elaborate in the evenings, so if you want to party, you’ll have to go out for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Celeste Belgrave, Guest Services / Front Office at Crystal Cove by Elegant Hotels - All-Inclusive
Responded 3 days ago
Dear 215kirstyt, It was a pleasure having you stay with us on your recent trip to the island. We were happy that you enjoyed the facilities and the staff service rendered. We will share your warm comments with the team, and hope to welcome you back for another memorable stay. Sincerely Celeste Belgrave Guest Activities Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely beautiful. The staff and scenery make this hotel. The food is lovely with lots to choose from. Its clean and welcoming. This is our 2nd stay and we will be returning. Management are always on hand - although we had absolutely no complaints! The hotel is due an upgrade later this year but we hope it doesn't lose its natural charm!
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Please go along to the meet the management drinks party. It's a great way to put faces to names.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Celeste Belgrave, Guest Services / Front Office at Crystal Cove by Elegant Hotels - All-Inclusive
Responded 2 weeks ago
Dear Kmc2812, Thank you so much for staying with us again, in your home away from home. It is truly a happy feeling when clients express how satisfied their holiday was. Your comments will be shared with the team. We look forward to welcoming you back very soon for another memorable stay. Sincerely Celeste Belgrave Guest Activities Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is stayed in was not up to what i expected ,very dated and furniture not working properly , when going to breakfast on first morning I was asked to book table for dinner and given the dinner menu to choose from that early, 50% of the sun beds had sun shades and most of them were broken the rest of them had no cover, the food for lunch and dinner was basic. I also thought I was booking with Elegant Resorts but was informed that Marriott Hotels are the new owners. The main assets of this hotel are the staff and the weather the hotel itself needs a revamp, I stayed too long
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Date of stay: February 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Celeste Belgrave, Guest Services / Front Office at Crystal Cove by Elegant Hotels - All-Inclusive
Responded 2 weeks ago
Dear Getaway306437, Thank you for taking the time to share your feedback with us. We are sorry to hear that you were disappointed with the state of the hotel facilities during your stay. We are pleased to inform you that we have planned renovations for our hotel in the near future that will address the issues you have mentioned. We assure you that we take all guest feedback seriously and are committed to providing the highest level of service to all of our guests. We hope to have the opportunity to welcome you back and give you the positive experience you deserve. Sincerely Celeste Belgrave Guest Activities Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from Crystal Cove having last stayed there 5 years ago and were a bit apprehensive having read recent reviews but we were not disappointed. Not a huge lot has changed but Yes it does need refurbishing, as returning guests we were given an upgraded seafront room and were very grateful for that. We love the freedom of choice to use the sister hotels via the water taxi and in particular enjoyed Tamarinds bar area and 246 restaurant at lunchtime. Crystal Cove has by far for the best beach even though it is a bit tricky entering the water at times. Most of the staff were friendly, in particular the reception team, special shout out to Antoinette, Lisa and Celeste. Jerome was also great fun at the mixology event. Some times the bar and restaurants were short staffed which made the staff come across as stressed. The evening entertainment is very quiet and some nights was cancelled, being left with background music which isn’t great, this could be improved. Overall Crystal Cove is a fantastic place to stay, very relaxing and we very much enjoyed it, don’t go expecting 5 star but a relaxed Caribbean style and you won’t be disappointed. We would go back in a heartbeat.…
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Celeste Belgrave, Guest Services / Front Office at Crystal Cove by Elegant Hotels - All-Inclusive
Responded 2 weeks ago
Dear accidentprone, It is always a pleasure to have you stay with us again, and we wish to thank you so much for your positive review about your recent stay with us, after five years of not being able to visit. We were happy to learn that you enjoyed the complimentary service of the water taxi to visit our sister properties. This service is loved by all that take advantage of it. Your warm comments will be shared with the entire team, especially the names mentioned in your review. The areas mentioned of concern in your review will be reviewed by the team, to improve as needed. We will wait patiently for your return visit, to your home away from away. Sincerely Celeste Belgrave Guest Activities Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first visit to Barbados but we met lots of people who had returned to the hotel many times. The resort was lovely, beach was stunning and the staff were all very friendly and provided excellent service. Big shout out to Steven and the other beach ambassadors who brought us drinks and lollies on the beach! Food and drinks were good with lots of variety. Good range of water sports on offer - we were taken out for a couple of trips in a Hobie sailing boat which was fun and we also went kayaking on the sea. We would recommend the glass bottomed boat trip where we enjoyed swimming/snorkelling with sea turtles, rays and tropical fish. We booked our mealtimes in advance and apart from our last day we didn’t have to queue for anything. We particularly enjoyed eating on the beach edge at Drifters. I celebrated my birthday during our stay and the staff provided made the day special for me. The resort did feel busy on our last day but was fine for the rest of the week. Thanks to all the staff for making our stay so memorable and enjoyable.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Book mealtimes at least a day before to get the venue and time you prefer. We hired a car for a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Celeste Belgrave, Guest Services / Front Office at Crystal Cove by Elegant Hotels - All-Inclusive
Responded 3 weeks ago
Dear 124rjg, Thank you for sharing your fabulous memories of your recent stay with us. We were happy that you enjoyed the complimentary watersports activities and beach ambassador service, which was provided by the Beach Experience team. We shall certainly share your words of encouragement with the team. On your next visit to the island, we hope to welcome you back. Sincerely Celeste Belgrave Guest Activities Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 3 nights before joining a cruise. Will not stay in this hotel again unless Marriott can do some serious work on the rooms, restaurants and customer service. Checking in: Extremely disorganised. Waited for around 45 mins before getting our room key and then another 40 minutes before our luggage was delivered. Restaurants: Food is barely average and choice is limited. Drinks are ok but draught beer was flat as was the tonic in my gin and tonic. The sparkling wine available is nice. Every time we went to a restaurant we were kept waiting before we were seated even though we had booked. We waited 20 minutes for breakfast despite counting at least 15 empty tables which were set up for guests. Customer service: Communication is extremely poor. Apparently we were invited to attend that old feature of hotels in the 1980s….an orientation meeting. The only problem with this is that no one told us about the orientation so we missed out on crucial information. Some staff were friendly and helpful but at least 50% of them had a real attitude problem and I would go as far as to say were passive aggressive. You are able to visit other hotels in the same group, using the water taxi which is free but limited on the number of people it can carry. You can also use the restaurants in these other hotels but need to book at least 48 hours in advance for dinner. This information was something which was apparently shared in the orientation but as we didn’t know about it we were disappointed and unable to visit the restaurant we wanted. Rooms: We were upgraded to a larger room as we have Marriott Ambassador status. The rooms were ok but very tired and in need of some updating. We had 2 bathrooms which was very useful. Overall this hotel needs some significant updating and improvements as well as staff training on customer service. Marriott are going to have their work cut out on this one!…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Celeste Belgrave, Guest Services / Front Office at Crystal Cove by Elegant Hotels - All-Inclusive
Responded 3 weeks ago
Dear louiseje44, We appreciate that you took the time to write a review on your recent stay with us, as your holiday experience is very important to us a Marriott Ambassador. Thank you for your continuous loyalty. Our leadership team will continue to carry out care maintenance and upkeep of the plant and rooms until renovations are made. We were truly sorry to learn that we did not meet your expectations. Your concerns will be shared with the team as we strive to improve the areas of concern. We hope to welcome you back in the not-too-distant future. Sincerely Celeste Belgrave Guest Activities Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jeannieBournemouth wrote a review Feb 2023
Bournemouth, United Kingdom185 contributions125 helpful votes
+1
We’re just back from three amazing weeks at this lovely hotel which never fails to give us the best times ever. Yes Crystal may not be wearing her best dress right now but she still looks beautiful and will be having her make up done later this year (hopefully Marriott won’t change her too much.) Wonderful staff, great service despite 100% occupancy,from everyone. A massive Thank you to our special staff members too many to list but you know who you are. ❤️ One of the best beaches in the Caribbean, don’t listen to the bad reviews- you can’t compare the Caribbean with Dubai, grab yourself a cocktail and let Crystal work her magic. See you next year and thanks again everyone.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Celeste Belgrave, Guest Services / Front Office at Crystal Cove by Elegant Hotels - All-Inclusive
Responded 3 weeks ago
Dear jeannieBournemouth, Thank for your fabulous review on your recent stay in your home away from home, among your Crystal Cove family. It truly warms our heart to read reviews where memories are made and truly appreciated. The team will truly feel especially appreciated by the warm comments and words of encouragement. We look forward to welcoming you back next year. Sincerely Celeste Belgrave Guest Activities Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we arrived at CC we were presently greeted with a nice cocktail and showed to our room. Room Our room had been upgraded to a sea view which was nice. The room itself was nice although the bathroom was very tired with a broken shower screen. Food Breakfast was good a large variety of choice. Please book the day before otherwise you get told off, nobody tells you this is the process you have to work it out for yourself. Lunch is ok not the greatest selection burgers, chips, rice and some meet dish. Lunch doesn’t need to be booked but does have a disorganised queuing system, this again you don’t know exists until you are rudely told off like a child. The Pigeons join you for lunch (lots of them) and apparently this is your fault, you will be rudely spoken to if you don’t keep chasing them away. Evening meal needs to be booked, 3 courses selected from the menu options of around 3 different options, sometimes this was really good other times really not to our liking. The drinks at the hotel are really hit and miss especially the wine and beer, rum drinks are the way to go if you are after consistency. The coffee shop at the hotel is great serving nice drinks all day. The location of the hotel is very remote and they don’t have a shop, only 1 bar Wendy’s nearby which is great! The beach is nice although not the best for swimming as it’s very rocky in the water. Buses: reggae bus is fun but think roller coaster and I’m not sure it’s the safest way of getting around! The government bus was a whole new different and I’m not sure this is normal but we had a guy flasher on ours!! All in all I wouldn’t return here as it’s too remote for the facilities on offer, the rude few staff members ruined it for the rest and the main age groups are 65+…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Celeste Belgrave, Guest Services / Front Office at Crystal Cove by Elegant Hotels - All-Inclusive
Responded 3 weeks ago
Dear hotholiday, We were sorry to learn that we did not meet your expectations on your recent stay with us. Your holiday experience is very important. The areas of concern mentioned in your survey will be reviewed by the team, and retraining will continue, as we strive to improve our product and services to our valued customers. We appreciate your feedback. Sincerely Celeste Belgrave Guest Activities Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was concerned at some of the negative reviews, I needn’t have worried. As repeat guests, we still love this place and the staff that work tirelessly to please the guests. Is the hotel a little tired, yes but this did not impact on our stay as was still a wonderful memorable holiday. Special thanks to all the team, especially Stephen beach ambassador, who worked the beach in the heat to continue to serve us regular cool drinks and ice lollies on our sun beds. My biggest bug bear is the reserving of sun beds at ridiculous o’clock on holiday and the hotels that turn a blind eye. This hotel is one of the few hotels in the world that actually manages this by ensuring even when the hotel is at 100% capacity there are sun beds for all, the beach team always on hand to assist you. Thank you team Crystal Cove for the memories, we can’t wait to return.…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Celeste Belgrave, Guest Services / Front Office at Crystal Cove by Elegant Hotels - All-Inclusive
Responded 3 weeks ago
Dear EmmaL276, As a valued repeat client, we appreciate your heart-warming comments. The team truly feels satisfied when reading very fulfilling comments from another satisfied customer, who is a part of the Crystal Cove family. Your warm comments will be shared with Stephen our remarkable Beach Ambassador. We look forward to welcoming you back very soon. Sincerely Celeste Belgrave Guest Activities Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not sure where the negative reviewers were staying but certainly not the Crystal Cove where we’ve just had another fabulous holiday. If you want impeccable but impersonal corporate service I suggest you book somewhere else but if you’re looking for a genuine warm Caribbean welcome this is the place to stay. We had an ocean view room with a modern bathroom and walk in shower which was very clean and had a stunning view from the balcony. We never had a problem getting sun beds although some do need a little TLC. Chantel and her kitchen brigade did a great job with menus with something to suit everyone. The staff are friendly and helpful under the guidance of manager Raj who seems very hands on. For some winter sun and relaxation you couldn’t be in a better place. Can’t wait to return.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Celeste Belgrave, Guest Services / Front Office at Crystal Cove by Elegant Hotels - All-Inclusive
Responded 3 weeks ago
Dear julieb548, It was indeed a pleasure having you stay with us recently for another memorable holiday. Your warm comments were truly appreciated and will be shared with the team, especially Raj. We look forward to welcoming you back very soon. Sincerely Celeste Belgrave Guest Activities Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$357 - $777 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crystal cove saint james, crystal cove barbados, crystal cove hotel barbados
FORMERLY KNOWN AS
Crystal Cove
LOCATION
CaribbeanBarbadosSaint James Parish
NUMBER OF ROOMS
88
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Claim Your ListingCRYSTAL COVE BY ELEGANT HOTELS - ALL-INCLUSIVE - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Saint James Parish, Barbados)
Frequently Asked Questions about Crystal Cove by Elegant Hotels - All-Inclusive
Which popular attractions are close to Crystal Cove by Elegant Hotels - All-Inclusive?
Nearby attractions include Barbados Polo Club (0.6 miles) and Fitts Village Beach (0.5 miles).
What are some of the property amenities at Crystal Cove by Elegant Hotels - All-Inclusive?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Crystal Cove by Elegant Hotels - All-Inclusive?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crystal Cove by Elegant Hotels - All-Inclusive?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Crystal Cove by Elegant Hotels - All-Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Crystal Cove by Elegant Hotels - All-Inclusive?
Conveniently located restaurants include Cariba Restaurant and Bar, Wendy's Sports Bar, and The Cliff.
Are there opportunities to exercise at Crystal Cove by Elegant Hotels - All-Inclusive?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Crystal Cove by Elegant Hotels - All-Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystal Cove by Elegant Hotels - All-Inclusive offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Crystal Cove by Elegant Hotels - All-Inclusive?
Many travelers enjoy visiting The Parliament Buildings (4.2 miles) and Independence Square (4.3 miles).
Does Crystal Cove by Elegant Hotels - All-Inclusive have any great views?
Yes, guests often enjoy the ocean view available here.