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Hilton Barbados Resort

Traveler (3148)
Room & Suite (702)
Pool & Beach (613)

About

#4 of 5 hotels in Barbados
Location
Cleanliness
Service
Value
The upscale Hilton Barbados Resort, winner of the 2016 TripAdvisor Certificate of Excellence, boasts a prime location on the lush tropical peninsula of Needham's Point in Barbados. Each of the 350 beautifully-appointed rooms & suites offers a private balcony and beautiful ocean views. Hilton Barbados Resort offers amenities tailored for couples, families, and all kinds of travelers, plus it's 100% non smoking and fully accessible, becoming versatile paradise for all. Conveniently located, the resort is just five minutes from the island's capital, Bridgetown, 20 minutes from Grantley Adams International Airport and walking distance to the newly listed UNESCO World Heritage site of The Garrison. Some of the facilities include a sparkling pool complex with whirlpool, on-site scuba diving center, three tennis courts, four restaurants and a Fitness & Health Centre with spa treatment rooms overlooking Carlisle Bay.
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Property amenities
Pool
Restaurant
Room service
Free parking
Fitness Center with Gym / Workout Room
Bar/Lounge
Free Internet
Spa
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
4,503Reviews
284Q+A
100Room tips
Traveler rating
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  • 163
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Popular mentions
I stayed at the Hilton for seven nights in July. Great service from the moment I arrived. In particular, Melissia on Reception was very helpful and so was Cavour in the bar. Looking forward to returning soon.
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Great family get away. Children absolutely loved the beach and the “Kidz Paradise”. The breakfast was lovely and the staff were extremely friendly. We would definitely stay at this hotel again. The rooms were very clean and make sure to get an ocean view room.
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Review collected in partnership with Hilton Hotels & Resorts
Response from Roam10391020522, Marketing Coordinator at Hilton Barbados Resort
Responded 2 days ago
Dear jpms2016, We are elated to hear that you had a relaxing time during your stay at our hotel. Thank you for expressing your satisfaction with our beautiful resort and especially the great service from our Kidz Paradise team. We are extremely proud of our team and we know they will be pleased that their efforts contributed to your enjoyment. Thank you again for your kind words. Come again soon! Best Regards, Renee H
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Food was good but they had a small issue with timelines and getting the order correct. Steak was undercooked at the premium restaurant on two plates. Also ordered from breakfast menu instead of the buffet and the order took more than 45 minutes and was wrong when I got it.
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Review collected in partnership with Hilton Hotels & Resorts
Response from Roam10391020522, Marketing Coordinator at Hilton Barbados Resort
Responded 2 days ago
Dear danielpicard69, Thank you very much for choosing our hotel as your accommodation of choice. Please accept our apologies that your expectations were not met regarding the food in the various outlets. We do welcome and appreciate your feedback as it certainly helps us to evaluate our service levels and identify areas that may require improvement. We are, however pleased that you had a wonderful experience overall and once again thanks for choosing our property and we do look forward to seeing you in the future. Best Regards Renee H
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I also want to inform you that the service at this Hilton was very poor and the worst hotel I have ever stayed in. I had breakfast included for my guests in reservations for two adults and one child and every morning it was a fight with the staff because they kept charging us for the breakfast then they will change the bill and come back with another bill with a charge for the child and say I have to pay for the child because only the two adults get the breakfast free and not the child when the booking was for two adults and a child. We would have to wait 30 mins for our teas and coffees to arrive when they did arrive we would have finished our breakfast and have to wait another 45 minutes for the bill to arrive. I made numerous complaints to the supervisor and manager but it never improved, this carried on for the full 16 days of our stay at the hotel. When I arrived at the Hotel on the first day, I told the clerk at the front desk that I wanted her to take full payments for both rooms and I will pay cash towards both rooms for incidentals and when the cash was getting low to notify me so I can add more cash payments. She toked full payments for both rooms  and I made a cash payment for the rooms but on my second to last day I had a call from the front desk saying I owed them $536 US dollars for my room which let me puzzled as I paid for both rooms when I arrived only to be informed that the staff had made a mistake, surely I should have been told this a lot earlier as I was there for 16 nights. On my second to last day I was informed that children under two eats and drink free, I have a 1 1/2 years old child that I had been paying for meals and drinks at the pool off the kids menu, hot dogs with fries, beefy bites and mango smoothies every day, I would have saved myself a fair amount of money had I been told this when I arrived. The service by the pool area was the poorest I have ever experience as you had to wait over and hour to get drinks and food even for the kids., we had to be kept reminding the staff of our orders and yet still we had to wait very long to get serve. I did spoke to the Pool restaurant manger to tell him how poor the service was and was told that they are aware of it but senior management will do nothing to improve it. He said he kept ring it up in meetings that they have.  As I own my own business I toked my computer to do work in the executive lounge only to be informed when I arrived that they had done away with the lounge. I have been going to this hotel a few years for the last 12 years and that was always one of my main reason going there so I can still work while my family is on holiday. As a diamond member that is loyal to the Hilton I feel our holiday was ruined and my family experience at the hotel was very bad.   
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Response from Roam10391020522, Marketing Coordinator at Hilton Barbados Resort
Responded 5 days ago
Dear leof2806, We appreciate you for taking the time to share your feedback. Thank you for your continued loyalty to the Hilton Family of Brands. As a Hilton Honors Diamond Member, you are one of our most valued guest and your satisfaction is absolutely important to us. It is truly disheartening to learn that you experienced a less than a rewarding time. We are apologetic that your expectations were not met and in fact we are addressing your observations with our Executive team. We hope that you have the opportunity to visit us again in the future so that we can "Make It Right" for you. Best Regards, Renee H
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Great location and facility. Pleasant staff who truly understand what is good customer service. Food is great but very little choice of local cuisine. Well equipped gym that is clean and can be accessed 24 hours.
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Review collected in partnership with Hilton Hotels & Resorts
Response from Roam10391020522, Marketing Coordinator at Hilton Barbados Resort
Responded 5 days ago
Dear karencE1542JY, We are elated to hear that you had an enjoyable time during your stay at our hotel. Thank you for expressing your satisfaction with our beautiful resort and customer service from our staff which brought pleasure to you. We are indeed sorry to learn that the choice of local cuisine available did not fully meet your personal expectations. It is truly pleasing to hear that you had a great time overall during your stay at our resort and that our amenities including the fitness center contributed to your enjoyment. We truly appreciate your comments and look forward to welcoming you next year to our beautiful island and resort. Best Regards, Renee H
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PRICE RANGE
$182 - $579 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton barbados hotel saint michael, hilton hotel bridgetown, hilton bridgetown, barbados hilton, bridgetown hilton
LOCATION
CaribbeanBarbadosSaint Michael ParishBridgetown
NUMBER OF ROOMS
350
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