I actually stood here sept 25-30th 2018 and This where I met my fiancé. We now live in Jersey ! By far an amazing experience! A love Store was born from this island. The stay was wonderful, clean, great service , nice people ! This resort has an on site scooter rental I thought was cool !
We love this hotel, we were going to stay this year but they never opened or answered any of my calls or emails. we would like to start planning next year and if Elbow isn't open we will go else where , this is not good for Bermuda while tourism is down.
Trip was cancelled due to COVID in 2020. I had an $850.00 deposit to be refunded, as it was cancelled well in advance of my September 2020 arrival (cancelled in April 2020). I have tried to contact the hotel numerous times (still trying). They have yet to respond.
Like a couple of other reviewers, we ran into this property failing to refund the room deposit or respond to inquiries by e-mail or phone about it while closed for COVID, even after we canceled months in advance of our planned stay. Calling the property, staff said they could only take new reservations, but not address refunds. We would love to re-plan the same kind of trip for after COVID, but don't see how we could do business with this property. I was able to get a refund only after initiating a credit card dispute and waiting quite a long time. If you still want to book here, don't do it with any deposit.
We went for the pink sand, and unfortunately, the pictures look like they have been photo shopped. It is a little out of the way, so we were disappointed to get there, only to see the sand look like every other beige beach on the island. That said the sand is soft, water gorgeous, etc. I just gave it a low review, as I think it is falsely advertised. If you could hit one beach, make it Horseshoe Bay.
We had booked our annual vacation for this September, 2020. Hotel is closed until 12/31/21 (as per the travel advisory posted by the Bermuda Govt.) Requested a cancellation in July and got a response from the hotel that our vacation was cancelled. However. We also requested a refund for our deposit that was paid in February of this year in the amount of $850.00 for two nights of lodging. Hotel policy states in order to get your deposit refunded it has to be cancelled 2 weeks in advance.(We cancelled three months in advance.) The hotel web site states they are opening the Hotel on August 31,2020. This contradicts what the Bermuda Govt. has posted for travelers to Elbow. Re sent our request for our refund but as of yet, no reply. Be cautious about the booking discrepancy when considering a vacation that most likely will not happen until 2022.…
Be careful with Elbow beach. I made a reservation early March for 3 rooms for $7,650.00 total. I cancelled it the next day and very soon after that got a confirming email telling me the refund would be coming within a week or so. Here it is the 16th of May and I am still waiting. I have contacted them repeatedly with no satisfaction. Horrible customer service.
Elbow Beach Resort This resort is in a lovely location. All units have great views of the ocean. They also have a nice private feel and are well appointed and clean. The layout of the various units is spread-out around the property and is on a hill so almost anywhere you walk you are going up or down hill. Nothing dramatic and the staff is always willing to come get you and bring you from one spot to another, including the main street where the local bus line awaits right across the street. Unfortunately, many things at this resort are old. Let me be clear, they are NOT falling down, deteriorated old, things are simply in need of repair or replacement. (Mini Fridges, bathroom fans) minor things that you may or may not notice. The grounds are very nice, but not meticulously manicured. Keep in mind this is the off season and landscaping may not be done as frequently at this time of year to save on costs. The pool looked dirty, but in fact it simply needed a paintjob on the bottom. The Hot Tub was useless. It is tiny and is only kept at 85 degrees or so. I was told this is a soaking tub and not truly a hot tub. The staff was exceptional. Everyone I dealt with was pleasant, friendly and had a strong desire to make my stay better. Keran was wonderful. Webster couldn’t have been more friendly or helpful. Sharon was a delight. The beach was very clean and enjoyable. The water was not calm but not too rough, again March is the off season. There were plenty of Man-O-War warnings and tons of the lay on the beach. In summary, I would not hesitate to return to this resort. Being aware of its short comings and knowing the staff will do anything they can to make things right makes it a great destination. Sea Breeze Lounge/Café Lido This was the restaurant on Elbow Beach resort where we stayed. Each time we dinned in the covered patio area which was very nice and comfortable. Service was excellent. Food was decent. Some of the items we had over the course of four visits included: Jonah Crab, Arancini, Burger, Fish and Chips, Ravioli. The ravioli was excellent.…
Without a shadow of a doubt, Bermuda has the most stunning Clearwater beaches I have ever seen, it's worth returning to this island and staying at any hotel just to go back to the beach. I am surprised by some of the negative comment I am reading on this page, I was staying here for a few nights in November, and had an infinitely great time. The hotel is on a fantastic beach that goes on for miles, I took advantage of the fitness room on most mornings and it was never crowded, it's sad to sart for a great day for me. The beach restaurant is absolutely fantastic, expensive, but the food is very good. Definitely one of the best trips I took in 2019.
So I thought to take my friend there for his birthday...what a disappointment..upon check in they wanted to charge my card for things I may not use( dining) which would take 7-10days to get back.. like really!!!!! Then they told my friend park his bike by our room,only to wake us out our sleep at 10pm without an Explanation..earlier in the night we ordered food from somewhere only for front desk to give them the wrong room number..the final straw was when housekeeping knocked on our door 9 in the morning to ask when we was checking out...we was there only 1night ..so don’t you think we was gonna stay the full time..after this we got ready and left without any Explanation still for the night before..goes to say..what a night.. we won’t be returning..a Rememberable birthday it was..not for the good!!!but for ALL the bad…