The most friendly service ever❤️ love this place, music, bar and stuff❤️ food is delicious, good alcohol, nice and cozy. Second time we are in this place, and will definitely get back again! Thank you 🙂🤗
Your hotel in my opinion is the best on the island. I love that it is right on the beach & that when I come down from my room, everything is right there. What makes your hotel over the top? The staff & how they take the time to be personable to everyone but yet still do their jobs, true professionals! Let’s start with one of your best employees, Eduardo (Ed) the bartender at Oceanside. Do not ever lose him, he’s the backbone of your bar staff. The guy is exactly what you want in an employee representing your company everyday he works! He always engages everyone in conversation, he makes great drinks, he’s always happy & personable. If you have questions about the island Ed will give you his best answers or suggestions. He is a draw to your bar when he’s working, especially for happy hour because everyone wants to go see & hangout with Ed. The only bad thing about Ed is that you give him days off! Now this isn’t to say there aren’t other great bartenders. Continuing with Oceanside, Lucas & Brian do a great job. Both are very personable and make the bar fun. They too provide great conversation & make the bar a nice place to go to. Moving on to Sea Breeze Andres & Pedro are awesome! They are also great bartenders, professional, make great drinks, provide great conversation & make you feel like you’re at your local bar. They work very hard getting drinks out to the bar patrons & to the diners. All these guys are invaluable & losing any of these Bartenders I have named would leave a huge void in the service, professionalism & entertainment that your hotel provides. Sometimes it’s hard to evaluate the intangibles that people bring to a business, these guys go over and above in every way! Moving on I will go to my arrival at the hotel. John is always a great sight to see greeting you upon arrival! Right away when he sees you, you feel like you are home. He helps you with your bags & directs the new arrivals to help them get situated with checking in. Management, I can not say enough about Cecile & Eddie. Cecile might be one of the hardest workers I’ve ever seen! The woman does everything!! Then when she’s in the middle of doing 100 things, she will see you & greet you like a friend. She will hit the pause button on what she’s doing, and make you feel like you are someone important! After she makes you feel great & makes sure you are good she goes back to work w/o missing a beat. Truly amazing. Eddie is another one of your great managers. The guy is such a hard worker. No task is below him. He worked Corals this time & then a bit of lunch in the Sea Breeze. The guy is on top of everything. I’d say the only bad thing was not seeing Eddie at dinner like we used to. My family always loved seeing him at Sea Breeze at night. The guy is so personable & professional. I guess because you eat dinner longer then breakfast we definitely missed Eddie’s presence at dinner. The guy would always take the time to make conversation & just provide a great experience at dinner for everyone. Although he does a great job in Corals & the Sea Breeze for lunch his presence is missed at night in the Sea Breeze. Oceanside lunch would not be great if it wasn’t for Rosa Angelica, Louise & Hugo. Three of the best!! Rosa never seems to have a bad day & is always happy. She makes lunch great with her conversation. She’s a very hard worker & a day into your trip she knows your drink before you have to ask! Louise is the same way along w Hugo. Do not lose these workers because lunch & the lunch experience would not be the same. They brighten the experience of lunch and make you want to go to the Oceanside bc you want to see your friends. They are irreplaceable!! Puro, Brigette is awesome! It’s a pleasure to deal with her as you get coffee or a snack. She’s very helpful, quick to get you your order & such a hard worker! She is also very personable & talks with you while you wait! She is great!! The Palapas station has 2 guys to me that standout, Leabitt & Smitty! Leabitt manages the place incredibly & has everything in order. He makes sure things run fast & smooth everyday! Smitty couldn’t be more helpful. The guy will do anything for you & works so hard. Both men make sure the beach experience for every guest is great!! It was great to see the lobby bar open again!!! I’d say my only critique would be to open it up a little earlier like 4pm. This way people leaving for any early dinner can catch a drink while waiting for a cab to go out. However, great move reopening the lobby bar, it’s greatly appreciated!! Oceanside bar I’d say the only negative is that it’s not open longer!! I walk the boardwalk all the time. You guys have the greatest bar of any hotel at Oceansides. It’s right on your gorgeous beach. You definitely underutilize this establishment & don’t realize the value of it! This bar should be open until midnight/1am. People on a tropical vacation want good drinks, outside! Please consider this because you already have the good drinks, you just need to man the bar later! In closing I’d like to point out one more thing. While I was there on my trip a young child walked away from his parents and was for a very short time, missing. The parents notified your security staff & they did not miss a beat! A female security person got on her radio and started giving commands to the other security staff. She initiated a plan which from the looks of it is something that you guys have gone over & practiced. She had everyone moving with a purpose & assigned to a task. I would say in less then 2 minutes one of her security guards located the couples child and returned him to their parents. Although 2 minutes was probably an eternity for the parents your staff responded professionally, quickly & without hesitation! They should all be commended. They did a great job & the woman coordinating the search was phenomenal. For people bringing kids to your hotel they should know that in the event something like this happens you guys are prepared to act! Great job!!!! In closing your hotel is special because you have hired some phenomenal staff to work for you! I’m sure I’ve forgotten someone but I tried not to. Keep your hotel the same way. People like myself come back because of the people I have mentioned above who go above & beyond to provide a great experience. I’ll say it one more time that the intangibles your staff brings to work through their caring for your guests is hard to put a rating on by management. I hope that a guest putting it on paper in a review helps you see that although the people mentioned above work hard to give guests the best experience they can, they bring a whole lot more with their caring & personalities & that keep us coming back!…
We stayed at the holiday Inn for a few days and Carolina was our server in coral restanurant,. she was so great we really loved her she is sweet kind and very professional we score her a 10.. and the breakfast was austanding.. we will be back..
The service had been incredible. Food was delicious, drinks were yummy, and desserts were devine. Maxi in Seabreeze was fantastic, friendly, anDevine. She suggested Arubian coffee to end off the night. Great choice!
Beautiful waitress ( Maxi) who gave us immaculate service. FOOD WAS DELICIOUS AND Maxi was delightful. Fillet and chicken were delicious mushrooms were great and coconut ice cream for dessert. Wonderful experience.
A special shout out to Louise. Hugo, Boris, Rosa Max and the rest of the wait and bar staff at Oceanside Bar & Grill. Running around as fast as they can happily filling your food and drink orders and occasionally stopping to explain a local phrase or quip. Just honest, friendly and dedicated people making you always feel welcome and appreciated. Surely they and the rest of their colleagues are the “Meat& Bones “ of the hotel’s long and continuous success.
The accommodations were very nice. The food at Sea Breeze and Da Vinci were superb. The children eat free at Holiday Inn, that helped make this an extra special vacation. Both the pool and beach were clean and there was plenty of room for all to share. Staff was friendly. Veronica was especially nice to our two young children she always greeted them with a hug. -Negative aspects, towels were in short supply occasionally and the food at the beach bar was less than desirable. Just want to point out that we had an awesome time and these small items did not take away any fun time!!
Chanty at the Sea Breeze restaurant was incredible! Fun, helpful and made outstanding recommendations! 👌 She even looked for a wheel barrow to cart my over stuffed self back toward the room! She is a reason to come back again and again!
Juan S truly made our stay amazing! We never had to look for a server once while on the beach. He was right there with cold drinks or food every day, all day. He is friendly, attentive and hard working. Thank you Juan for making our vacation fantastic!
All inclusive NOT. Only local, I mean local produced beverages, anything else extra charges. They really ruined the meaning of all inclusive. It's cheaper to pay as you go. My ecclesiastical with other All inclusive has been much much better. Please stop advertising false All inclusive