My friend and I spent 10 days here this January. The staff is very friendly and accommodating. Customer service is second to none. The hotel is clean, very clean and beautiful. The beach is gorgeous. Half a block from shopping and restaurants if you care to walk and check things out. You dont need to tho, hotel has it all. If i haven't mentioned the staff I need to... Truly awesome awesome staff. They go out of their way to accommodate you and make your stay enjoyable. Food and drinks were good too. I will be back. Thank you RIU Palace for a truly relaxing and unforgettable vacation!
Aruba was awesome! My first visit and I can’t wait to return. Staying at the Riu Antilles was a wonderful experience. The facilities were very accommodating and the staff was amazing. The staff from housekeeping to the registration desk to the restaurant servers and security, everyone was friendly, polite and very pleasant. I would recommend the Riu and would stay on another visit. The only complaint would be the quality of the alcohol. The alcohol proof was very small/low. If you were looking to get a buzz you were out of luck. Food wise an all inclusive is worth it. Just don’t look to get a buzz or feel good from the alcohol.
RIU Palace Aruba is the right place for a perfect stay in paradise. The staff is extremely service-oriented and tries to make your stay as comfortable as possible. Furthermore, the hotel is perfectly located on the high rise and has spacious pools and a nice beach area. The food is of high quality and there are plenty of healthy options as well. During the pandemic the hotel is very strict on complying with the necessary COVID-19 measures, which gives you a safe feeling. The live entertainment is great and the treatments at the Renova Spa are worthwhile trying. In short, if you look for the perfect stay in Aruba, get yourself a room at RIU Palace.
Only two lifts in our part of the hotel, which is crazy as only four people can use them, and there are ten floors. To go out to the pool or beach you still have to go down a flight of stairs, pushchairs had to be bumped down. The Tui rep is a joke, we booked a trip with her, she told us we had to get a cab to the marina to get the boat, when we checked the morning of the trip we only had to walk along to the pier, when we told her she just shrugged, no apology, then we asked her where we could find a pharmacy she didn’t know, and phoned a friend, other than that the hotel staff are great all so helpful and cheerful. The music around the pool is ridiculously loud, we spent our days next door in the sister hotel, more peaceful, and lunch is better. Just close by there is a few restaurants if you want a change, but there is not enough for the amount of people, there was queues everywhere, not good. The room was spacious and spotless.…
My partner and I stayed at this hotel for 14 days all inclusive in December 2020, the room was spacious with a sea view also overlooking the pool with a beautiful Sandy beach leading down to the warm sea. For those that want absolute quiet you can hear the music below at night, but only up to 11.pm. But I’m on holiday so was it an issue! Not really. A little wear in the room furniture but overall very nice. The staff are all so friendly and go out of their way to make your holiday perfect. The food, drink, cocktails are pretty much on tap and the quality is excellent, I really cannot find a fault here. The pool area was very nice and the swim up bar was open unlike we were lead to believe. COVID safety was in place for pool bar masks etc ( not swim up) and through out the rest of the hotel. I think the gym needs upgrading as it wasn’t big and the odd machine was out of order. Now we didn’t book adult only and we are glad we didn’t as this hotel was far better in our opinion than the TUI adult only next door. My only small criticism is I wish people would control their children a bit better in the pool and out as they are not the only ones on holiday here and I saw far too many people not wearing masks as all signs instructed and had to be promptly and approached by the professional staff, people should know better!! I’ve read a few bad reviews about this hotel and some at the same time we were here and I can’t help but feeling they mush be reviewing a different place. I absolutely recommend this hotel and would definitely love to afford to come back…
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