J.E. Irausquin Boulevard 79, Palm - Eagle Beach Aruba
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About
#22 of 24 hotels in Palm - Eagle Beach
Location
4.6
Cleanliness
4.3
Service
4.2
Value
3.9
The 24-hour All Inclusive Hotel Riu Palace Aruba opens all year round and is located directly on the beautiful Palm Beach. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Aruba Airport (10 km) and Oranjestad (11 km) and invites you to explore the area. The hotel has 450 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the fitness center. 2 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our discotheque in the neighboring Hotel Riu Palace Antillas. For lovers of gastronomy, we offer live cooking stations at our main buffet restaurant, Japanese and Italian, Fusion restaurants and Steakhouse, as well as 5 bars and our Capuchino patisserie & ice cream parlor.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Diving
Aerobics
Entertainment staff
Evening entertainment
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Telephone
Minibar
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Spanish, Dutch
Location
85Good for walkers
Grade: 85 out of 100
47Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
Contact
J.E. Irausquin Boulevard 79, Palm - Eagle Beach Aruba
Getting there
Rental CarsSee rental cars from $1,895/day
8378Reviews1311Q+A100Room tips
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We were here during the week of March 13th. The staff was amazing, friendly. Front desk always kind and helpful. Special shout out to the bartenders at the sports bar. So kind and accommodating especially for my son who wanted to watch the WBC and play ping pong. Best food at an all-inclusive buffet. My boys (11 & 14) usually complain midweek about buffets at all-inclusives because it's the same thing over and over but not here. New things all the time and great taste too. We only went to the Steakhouse one night - no other specialty restaurants because the boys loved the buffet and we also had 2 nights off-resort dining. Which is another great thing about this place - great location. Shops and restaurants within walking distance. Yes, the beach chair early morning "reservations" are a bit ridiculous but we've had this at other places too. The beds are pretty uncomfortable if you don't like a firm mattress but if you do, then you will have no complaints. Overall, very clean and wonderful place. We can't wait to return!…
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Date of stay: March 2023
Value
Location
Service
Room Tip: Pool chairs didn't go as early as beach chairs. Beach chairs are usually close to being gone by...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Aruba
Responded today
Dear trishjoe, Thank you for taking the time to leave us a review and for the high recommendation! It is wonderful to know that you enjoyed your stay and nothing brings us more satisfaction than creating enjoyable and memorable experiences for our beloved guests. If you like to enjoy exclusive benefits on future stays, please feel free to become a member of the Riu Class loyalty program. We greatly appreciate your support and look forward to welcoming you back again soon! Kind regards Hotel Riu Palace Aruba Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Not sure why people are reviewing Riu Antilles on the Riu Palace page? Just returned from an 8 day/7 nights stay. We had our 18 and 16 year olds along. We were checked in by the amazing Dwight. He was so efficient and got the vacation started with his great personality! We had two connecting Junior suites in the main building on floor 8. Our room was cleaned everyday by the wonderful Deanna, couldn’t have asked for better! The mini bar was stocked daily. I celebrated a birthday while there and received balloons, a bottle of champagne and a small cake when we returned from the beach. Customer service AMAZING. We enjoyed the buffet for breakfast and lunch, hopefully now that Covid restrictions are relaxing they can start some kind of poolside barbecue for some variety. We tried the Steakhouse and the lobster and steak with a grilled chicken Caesar salad was delicious. Most nights we walked off resort, across the street to the fun restaurant and shopping area for dinner. Not because we didn’t want to eat at Riu, but just because we enjoy the Islands vibe. Do not miss the flaming cheese wheel at Gianni’s! The main pool was so fun, the activities crew engaged everyone and tried so hard. The bar at the pool was great too. BUT we were there for the beach, and it did not disappoint. The water was calm and we spent hours in it. I brought a blow up tube from home and the guys at the water activity hit blew it up for me. They also had some rafts at that hut you could check out for the day if you didn’t have your own. We bought our own snorkel gear and went to the left of the Riu to the rock formation and saw beautiful fish every day. One day during our stay one of the elevators was out for several hours, which was a pain, but it was fixed by the time we returned that evening. All in all we loved our stay and the Happy Island and will hopefully return one day!…
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
17 Helpful votes
Helpful
Ok - this hotel has good and bad.... Good 1. Staff is very friendly and nice 2. Good location - you can walk to most bars/restaurants 3. Buffet is good - lots of dining options. Just be aware they close between 11 and 1 - so plan accordingly Bad 1. The entire hotel smells of mold - they try to cover it with some sort of deodorizer that smells worse than mold 2. Rooms are old and in disrepair. No cold water, blocked drains/toliets, shower doors don't close. The AC shuts off if the balcony door is opened. Rooms are humid and bedding is damp. Doors to rooms slam loudly - will wake u up. 3. Specialty dining restaurants are impossible to get into without waiting in line for 2 hours before they open 4. Beach/Pool chairs in the shade are impossible to get unless you get up at 5am and put towels on them 5. Basic drinks are ok but anything else is not good - bartenders are not trained but expect tips 6. They have only 2 elevators in the main building - you will spend lots of time waiting 7. Room service is a joke - very limited menu and they take forever to deliver- especially breakfast. My overall opinion - there are better hotels - I would pass on this one…
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Aruba
Responded today
Dear bpoliz, Thank you very much for taking the time to provide your valuable feedback from your recent experience. We always kindly recommend guests to contact Front desk staff when having any kind of discomfort. They are always more than willing to assist. We are very sorry to learn about the apsects of your dislike. Your review will be forwarded to the departments in charge. Hoping to have the opportunity to welcome you again. Best Regards, Hotel Riu Palace Aruba Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Don’t waste your money here! Site states all tipping is included but if you don’t pre tip in the restaurants you get no service. Difficulty finding open chairs at pool, outside bar area and occasionally beach as people put towels down then leave for hours blocking for someone else to use. Restaurants not kid friendly as far as menu goes and the buffet area is only open during certain hours. Our room, which we booked ocean view ended up being a view of the top of the building. There are only 2 elevators for the main building and a simple wait could sometimes end up lasting over 5 minutes. The room was very damp, actually even giving me a sinus infection. This visit I actually looked forward to returning home. This hotel was a complete waste of money and we would never return.
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Rent a car
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Aruba
Responded yesterday
Dear Edward P, Thank you for your comment, We are very sorry to hear that you left our facilities with those feelings that do not correspond at all with our standards of guest service that characterize us so much. We are surprised to read your comments about our staff and the quality of service you received. Tipping is always optional for our guests and the quality of our service does not depend on it. On our website RIU.COM you will find the wide and varied range of hotels we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs. We are sure that we can offer you a service that meets your expectations. We would like the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience we are accustomed to offering. Yours faithfully, Hotel Riu Palace Aruba Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m currently at the Riu Palace Antilles with a group of 35 women. Upon check-in the rooms where still dirty. Hair on the beds, in the sink and the shower. The rooms need to b updated. The food is really subpar and the staff’s response to issue was uncaring.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Aruba
Responded yesterday
Dear Deneef2021, Thank you very much for staying with us. We are very sorry to read about the negative aspects, they do not reflect the standard of our service, which our guests deserve. We profusely apologize, it will be addressed. Best Regards, Hotel Riu Palace Aruba Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We brought three 18 year olds for their graduation celebration and my birthday and we all loved the Riu. We only ate the buffet and we all enjoyed it. Lots of variety and all you can eat sushi, yum. The pool and swim up bar was so much fun. There were a lot of screaming kids though, but not a big deal. My only complaint was the scary, small, dark elevator. It would pause and act weird and I dreaded using it but we were in the 9th floor so I had no choice. Would stay at the Riu again in a heartbeat!
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: The minibar is stocked well for those who imbibe
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Aruba
Responded yesterday
Dear Nanders, We appreciate your feedback! It is wonderful to know that you enjoyed your stay with us so much! We are looking forward to hosting you again soon. Greetings, Hotel Riu Palace Aruba Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently vacationed at the Riu for 2 weeks. Was concerned about the poor reviews. Upon arriving everything was excellent. Went to restaurants several times and there was not any waiting. The buffet was very good. A special shout out to Jessica Corona (Public Relations Manager). All staff very hard working. This was my 4th visit and will certainly return.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Get up early to get a pool chair and make use of it. Some people reserved chairs early in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Aruba
Responded yesterday
Dear Brian A, We would like to thank you for taking the time to write a review. Your feedback means a lot to us and we are so glad you enjoyed your stay. We hope that we will be able to welcome you back to the hotel in the near future. All the best, Hotel Riu Palace Aruba Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well, view from room great. Broken air conditioner, moved to a new room broken air conditioner. Noisy refrigerator, Had a steak at restaurant Krystal could not cut. Management doesn't care. Will never return to RUI no one here has a good story. Broken toilets, old broken elevators.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Aruba
Responded yesterday
Dear Steve W, Thank you very much for staying at Riu and for sharing your feedback with us. As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. We assure you that these are not the standards that are reflective of the hotel. Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience. With our best wishes we remain, Hotel Riu Palace Aruba Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second stay at the Riu Palace. We’ve stayed at many of the other hotels but this is our favorite. It has the best beach. It is big and comfortable, unlike the rest of Palm Beach which is so congested. You can rent umbrellas from a private vendor near the pier for $35 day. The beach chairs are hotel property and are free. The grounds are beautiful and meticulously kept. There is always someone cleaning and maintaining in top condition. The staff is so friendly. The rooms are a nice size, and although a little dated they are very well maintained. Breakfast, lunch and dinner buffets have everything you can imagine and the food is good. There is a coffee bar which serves all different type of coffee. The cappuccino was delicious, and they have a variety of desserts. There’s a great bar with top shelf liquor. There is also a nice gift shop with beautiful well priced resort wear. Across the street, a very short walk away you can have dinner at a variety of restaurants, there’s shopping and access to the other casino hotels. All in all, we had another fantastic experience at the Riu and we will return in the future.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Aruba
Responded yesterday
Dear GTheo, Thank you so much for visiting us and for posting this review. We are glad you fully enjoyed your stay and that you appreciated our service. It would be great to see you again soon. Until then, all the best! Hotel Riu Palace Aruba Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sharing an honest review debunking some claims and adding support to others! We enjoyed our stay and plan to return in the future. If you’re on the fence and consider yourself low maintenance, just go! Our family travels a lot and typically stays in Marriott properties and dineson property, just to give some background on the level of traveller we are. Facts (from my POV) 1. Room: beds are absolutely hard, pillows stink, setup is two twin beds pushed together for a king (and sheets are done in a way that would prevent any snuggling with a significant other. Daughter for a roll away bed that was comfier. Son was in a crib-bring your own crib sheet 2. Buffet: great options for all, including many veggie options with every meal. No one in our family got sick and everyone enjoyed a variety of food. 100% true that restaurants are hard to get into on premises so it’s nice to have the buffet to fall back on. Lunch and dinner always offered some sort of “special” item like make your own Caesar salad bar, paninis and ceviche. 3. Restaurants: as previously mentioned, must get in line well before 6:30 to guarantee a dinner spot. (We found 6:15 to be tbt sweet spot). Was able to get into steak house, Japanese and Italian. Italian and steak house better than Japanese in my opinion for kiddos. All were yummy and staff great. Nice touches like serving Italian wine at Italian restaurant. 4. Entertainment: great! We travelled with a five and two year old and there was an early option for them (kudos to Jessica for being a great kids leader) but then we all loved the later shows brought to you by RCC Aruba (check them out on Americas Got Talent). The performers were amazing-not to miss were the Pirate, Circus and Rock shows, but all were great! Live music in between shows and at the pool in early evening also awesome 5. Pool and beach: never once had an issue getting two chairs under light cover by pool and we were typically getting out there around 10am. Didn’t even try for the palapas but I did notice vacancies at the adults only resort so maybe worth a try for those without kiddos. Tip for kids-you can borrow sand toys from Riuland! 6. Staff: genuinely appeared to enjoy their coworkers/guests/jobs. Many did a variety of gigs from childcare to poolside aerobics to PM emcee. Incredible workers who seem to be having fun too. The price tag is steep, so I can understand complaints based on $, but you’re also getting access to incredible things outside of the room-and if you’re planning to be in the room a lot, probably pick a different vacation.…
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Get a taxi from the airport. Super fast, $35 with tip and don’t need car seats for kiddos
Walk...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$560 - $826 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace aruba hotel palm/eagle beach, riu aruba, riu palace aruba resort
FORMERLY KNOWN AS
Aruba Grand Beach Resort
LOCATION
CaribbeanArubaPalm - Eagle Beach
NUMBER OF ROOMS
450
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Claim Your ListingHOTEL RIU PALACE ARUBA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Caribbean)
Frequently Asked Questions about Hotel Riu Palace Aruba
Which popular attractions are close to Hotel Riu Palace Aruba?
Nearby attractions include The Butterfly Farm (0.3 miles), The Sopranos Piano Bar Aruba (0.3 miles), and Gusto Night Club Aruba (0.2 miles).
What are some of the property amenities at Hotel Riu Palace Aruba?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Aruba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Aruba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Aruba?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Aruba?
Conveniently located restaurants include Chihuahua's Fiesta & Grill, Azia Restaurant & Lounge, and Daniel's Steak and Chop.
Are there opportunities to exercise at Hotel Riu Palace Aruba?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hotel Riu Palace Aruba have airport transportation?
Yes, Hotel Riu Palace Aruba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Aruba?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Aruba offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Palace Aruba?
The staff speaks multiple languages, including English, Spanish, and Dutch.