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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Aruba
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#20 of 23 hotels in Palm - Eagle Beach
Location
4.6
Cleanliness
4.3
Service
4.2
Value
3.9
The 24-hour All Inclusive Hotel Riu Palace Aruba opens all year round and is located directly on the beautiful Palm Beach. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Aruba Airport (10 km) and Oranjestad (11 km) and invites you to explore the area. The hotel has 450 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the fitness center. 2 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our discotheque in the neighboring Hotel Riu Palace Antillas. For lovers of gastronomy, we offer live cooking stations at our main buffet restaurant, Japanese and Italian, Fusion restaurants and Steakhouse, as well as 5 bars and our Capuchino patisserie & ice cream parlor.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Diving
Aerobics
Entertainment staff
Evening entertainment
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Telephone
Minibar
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish, Dutch
Location
Full view
89Good for walkers
Grade: 89 out of 100
45Restaurantswithin 0.3 miles
15Attractionswithin 0.3 miles
Contact
J.E. Irausquin Boulevard 79, Palm - Eagle Beach Aruba
Getting there
Rental CarsSee rental cars from $1,895/day
8183Reviews1285Q+A100Room tips
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+1
I see some not give it 5* as it’s in need of a refit in rooms and there are some missing tiles in the pool. Now the good bits. The staff work 12hour shifts and 6x days a week and always walking past the beds to bring your drinks and never hover for a tip. They are so efficient. The pool cleaners were hard all day long 12+ hours and always working hard. The Beach is why people come and it’s a world beater with a safety zone and shallow so you can take your children in. There are no lifeguards so it’s on you to be safe but plenty of people in there so I can’t see it being a problem. The Animation team are superb but Hector, Germane, Vanof and the team leader Jessica are just amazing, the energy they bring to get the whole pool motivated day in day out is awesome. They get you up and smiling and to join in games from swimming or walking in water races to bingo to crazy dance-offs etc is much needed as their energy transforms the place. The pool bar is efficient and Rainy & is non-stop bringing your drinks so no need to get up. But if you do look out for Clemence the boss he is so good, keeps it flowing behind there with his smile and laugh and we loved chatting to him many times, a gentleman. The food is 5* and always fresh fruit, fish, salad, different means etc and chicken nuggets, chips,’pasta and fries for kids so no need to leave for food elsewhere. The entertainment in the evening is varied and great fun and the casino is good too, better if you win which I sadly didn’t. The wifi is very good and included in the all-inclusive. The rooms could do with an update but they are clean and fine and very true to the Caribbean. There’s 5+ English channels on tv, one playing movies all day and night which is handy at times. We will be back shortly 100%…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
Not sure why people are reviewing Riu Antilles on the Riu Palace page? Just returned from an 8 day/7 nights stay. We had our 18 and 16 year olds along. We were checked in by the amazing Dwight. He was so efficient and got the vacation started with his great personality! We had two connecting Junior suites in the main building on floor 8. Our room was cleaned everyday by the wonderful Deanna, couldn’t have asked for better! The mini bar was stocked daily. I celebrated a birthday while there and received balloons, a bottle of champagne and a small cake when we returned from the beach. Customer service AMAZING. We enjoyed the buffet for breakfast and lunch, hopefully now that Covid restrictions are relaxing they can start some kind of poolside barbecue for some variety. We tried the Steakhouse and the lobster and steak with a grilled chicken Caesar salad was delicious. Most nights we walked off resort, across the street to the fun restaurant and shopping area for dinner. Not because we didn’t want to eat at Riu, but just because we enjoy the Islands vibe. Do not miss the flaming cheese wheel at Gianni’s! The main pool was so fun, the activities crew engaged everyone and tried so hard. The bar at the pool was great too. BUT we were there for the beach, and it did not disappoint. The water was calm and we spent hours in it. I brought a blow up tube from home and the guys at the water activity hit blew it up for me. They also had some rafts at that hut you could check out for the day if you didn’t have your own. We bought our own snorkel gear and went to the left of the Riu to the rock formation and saw beautiful fish every day. One day during our stay one of the elevators was out for several hours, which was a pain, but it was fixed by the time we returned that evening. All in all we loved our stay and the Happy Island and will hopefully return one day!…
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
11 Helpful votes
Helpful
Beware if food allergy. Only buffet breakfast and lunch so high risk cross contamination. My daughter barely ate anything til evening restaurant dinner. Then had allergic reaction one evening at their restaurant. Waitress doesn’t want to write on ticket even about allergy not understanding cross contamination issue but we insisted and still got sick. Pastry shop again had nuts in it using same tongs too so nothing for my daughter there either. Pool and beach great. But chairs r saved with towel all day. Enjoyed fun vibe and activities at pool.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
An excellent resort in beautiful Aruba! The staff worked really hard to ensure we were taken care of; when there was anything we needed or wasn't right, they fixed it immediately. We have stayed at previous Riu hotels, but this was the first time we were at Riu Palace in Aruba; we had a wonderful family vacation (13 of us) and would highly recommend it. If you have young kids ask for a quiet room as the nighttime entertainment was audible in our room on the 1st floor even with the patio door closed and they usually had something going on until 11:00 pm most nights. All the staff we interacted with were pleasant, cheerful and helpful which is probably the first time I've ever said that about a resort (we have stayed in 6 the Caribbean and have realized that no place is perfect so you just go with the flow where you are at and will you have an amazing time in most situations) Here are a few constructive critiques for the hotel management/tour provider: 1) info for guests - we booked with Sunwing and communication between sunwing and the hotel could have been clearer for guests - ex. we weren't told about an orientation on the bus to the hotel and information on daily activities wasn't posted anywhere that we noticed - there is a Riu app but it did not list daily activities and evening shows. We could have just called the front desk but never bothered to do so; check in was easy and we were given key cards and a wifi code but needed to figure out how to get beach towels; having the clearer instructions would be more helpful for guests 2) a la carte restaurants - this is more a covid issue but there were no hard menus in any of the restaurants and everything needed to be downloaded on an app - having at least 1 hard copy for guests would help when ordering 3) returning to the airport - this is really was on sunwing as our flight was delayed and there was some misinformation regarding this on the bus ride back; having accurate info for guests who are returning home will help with any travel-related anxiety overall we would rate our vacation, hotel and service from staff a 5 out of 5…
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Date of stay: July 2022
Value
Location
Service
Room Tip: their standard rooms come with 1 king bed, so if you need 2 double queens you should let them...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Firstly if you are from the UK and are wondering what a “garden view room” is please see the attached. They are located in the right hand building facing the Hilton. Now if you are on a high floor you will be able to see the sea. But emailed multiple times and still received a low level floor (but luckily I ended up preferring it) If not you will just see the cactus garden. We were located on the second floor and there were 2 bonuses. 1 we had a huge sit out balcony (bigger than any other buildings) and the room was larger than the others. We had an issue within the room and we were offered a junior suite in the left hand building (sea view and balcony) but the room and balcony were smaller which surprised me. The rooms most definitely need an upgrade and TUI list the hotel as 5 star, which is misleading. It is certainly not UK 5 star standard - I would say 3-3.5 star. The hotel staff were lovely and did not have any issues at all with staff. At dinner we met the hotel manager and the PR manager - who regularly checked in with us making sure we did not have any issues which was impressive. Sunloungers - yes you do have to get up at 5am to get a spot. The beach men are paid by hotel guests to reserve chairs. I witnessed this on a daily basis. The loungers are locked up at night and the beach towel room does not open until 9am and yet the first 2 rows all had loungers and towels and yet all of the other chairs were locked (at 5am). I actually asked one of them how much it would cost to reserve one out of curiosity and was told $20 a day. I decided to just get up early. Food - If you are a meat eater there are plenty of options. Loads of meat, fish and shellfish. Since we are both vegetarian and my daughter also does not eat cheese our options were super limited. Breakfast however was incredible but lunch and dinner options for us were really disappointing. Outside of the hotel we were shocked by how expensive food is. A bag of generic crisps were $7 - so going all inclusive is a must. One day we wondered down to Edwardos and got an açai bowl and fresh coconut which was amazing $23 Drinks - I personally do not drink - but we really enjoyed the mocktail slushies and fridge in our room was restocked with coke, sprite water etc on a daily basis. The beach - was simply stunning. Even better than expected. This was the main reason for travelling to Aruba. Overall a good experience. Would I go back? No, but that is more to do with Aruba - It’s a small island so once you have seen it that’s enough (especially for the long trip from the UK). I would try a more tropical island next time.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
When we arrived we were put in rooms a category below what we booked . Took 3 days to get moved to what we booked . If you do not get up at 6 am to secure a spot at the beach or pool you will not get a place to sit for the day . People go out towels down and then don’t show up to use the spots they save . Restaurants open at 630 pm , don’t take reservations. You need to wait on line starting at 6pm . We arrived at 643 pm expecting to wait a while and were told we could not be seated the restaurant was booked for the night . If you like getting up before the suns up to secure a spot to enjoy the sun or standing on line to eat mediocre food this place is for you .
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Two of us were there for our 37th wedding anniversary and had a wonderful time. Everyday was wonderful the food was as expected for any Riu Palace and we have been to most all of them in our time. Everything from our room to service was on point. We had the jr suite with partial ocean-view. Let me tell you pretty much every room on that side of building which faces the pool has a partially ocean-view. We had no complaints. The water is so tame reminds me of the Caribbean Sea. No waves in front of the resort beach and water as clear as glass. No massive seaweed like other places in the Caribbean, nothing except white clean sanding beach. We enjoyed the morning walks after breakfast along the beach and then the walkway that if you like can stretch pretty much the whole side of the island look at it on google earth you will see what I mean. Yes it is windy, but very pleasant make sure you bring a good sunblock as that sun will bite you and you will not know it until the night time . I am warning you! Lots to do if you like to leave the resort the shopping is awesome the strip is fun to walk off the Riu dinner. Make sure to rush back for dessert and the show . Entertainment is very well timed after dinners and a long day. The sunrise when we were there was 6:22pm and the sunset was 7:09pm so if you sleep in late you will miss out.. talking about sunset? Mamma Mia what a romantic sunset! The best I have ever seen and never had to chase it you walk out the main lobby look straight ahead and if you are lucky like we were and get perfect conditions you can get pictures like I will post. I've been to many places this is the best I have seen for a sunset so easily accessible. Tell her you love her every night! Bring a good camera and you will lasting memories. The staff are very friendly and quick to please never an issue appreciated them every day from room to bar. We did not really make it public that we were there for our anniversary, but in the main restaurant we met Jessica Corona the marketing wiz at Riu as she walks the floor and she asked how we liked it there I mentioned after a conversation that we were on our 37th anniversary and she set up a nice table the next night at Krystal my wife's favourite . We make a point to visit that one in all the Riu's. Thanks Jessica! Also a shout out to the General Manager of the Riu Palace Maria Dominguez. She is a wonderful person who is hands on and easily approachable. I thank you for a wonderful vacation. We will have our kids and grandkids there next year same time to celebrate my 60th Birthday and our 38th anniversary. Till then..…
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Get at least a jr suite partial ocean view this way you have a nice view of the pool and a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
First time in Aruba and staying at the all inclusive Riu Palace resort. I had read some negative reviews and it’s a shame because I have had the most wonderful experience!!! From the second we arrived in the lobby we were treated really well. The front desk staff is really friendly and helpful, the cleaning staff, the servers, bartenders, spa, just everyone we dealt with were truly wonderful! The casino staff is great!!!! Manny was always welcoming as were all the staff there!!! We dined at all of the restaurants and by far my favorite was Sayuri their Japanese restaurant and second favorite was Krystal (fusion) all were really delicious. I have zero complaints and I’m a super picky eater, so I was really impressed with the quality of food presented. During all our dining experiences we had three different managers approach us and other guests to ask how we were enjoying our stay and if we needed anything. I requested more water and by the time we got back to our room I had 8 bottles of water waiting for us! Their attention to detail was very much appreciated!!! The rooms are a little outdated, but exceptionally clean and the beautiful ocean view from our room was unbeatable. We arrived Saturday, July 23rd and were supposed leave yesterday but we loved it so much we extended our stay until Saturday, July 30th! Needless to say, we really enjoyed our stay and will definitely book again when we return to Aruba. Staying at an all inclusive resort is the way to go and I’m so happy we chose the Riu. 🧡☺️…
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: Take advantage of the on site restaurants! Especially, Sayuri! It’s delicious and ask the drink...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Afer visiting several resorts in different Caribbean locations, I can say the Riu Palace Aruba (not Antillas) is one of my favorites. Absolutely everything met and exceeded our expectations during our week-long stay. The hotel and grounds were extremely beautiful, the beach was perfection, the staff were all friendly, the food was delicious - truly nothing to complain about at all. We stayed in a room on the 10th floor with a massive balcony and gorgeous view of both the beach looking one way and the island looking the other. It was on the side of the Antillas hotel and there is a new resort being built next to that property, but we did not hear any construction noise as was mentioned in some of the other reviews. The rooms themselves were lovely with a typical Caribbean feel to them and very clean. We requested a few extra pillows and such throughout the stay and any request was always very quickly accomodated. We had no problems at all getting chairs by the pool or on the beach (although we are early risers and were there around 6:30 each day). Getting a spot on the beach under one of the tiki huts was challenging on some days, but after talking to the staff on the beach it was not difficult to either get one of those or just get a few chairs not under one of the huts. The ocean water was crystal blue and beautiful every day we were there and the swimming area in front of the resort did not have any rocks or coral or anything that made it difficult to be in the water. The area was also extremely safe to walk either direction on the beach and it was nice compared to some other islands that there is no one on the beach trying to sell you anything while you are walking or laying. We paid for tubing at one of the huts on the beach by the hotel and had the best time - would definitely recommend! The pool area is very lively and full of music and entertainment throughout the day which was great. The pool bar staff was extremely friendly and always coming around to make sure you were taken care of whether you were in the pool or in a chair. While all of the bartenders/waiters truly were amazing, Johanney, Rainey, and Marcelo were particularly accomodating to us while we were there and we had a great time with them! The entertainment staff was also great - special thanks to Vano who played bocci with us even when it was raining! The food was also excellent at all of the buffets. For every meal they have a large selection of choices and you van definitely always find something you'll like. The Krystal restaurant was also delicious if you are interested in some more unique menu options. In terms of things to do in the evenings, there was always live music before and after the shows. The shows themselves could be a little corny, but were still fun to watch. We went to the casino at the Antilles resort a few times which was a nice attraction. There was a beach party one night that was entertaining and got guests involved. There are also plenty of tables and seats throughout the lobby area to sit and listen to the band and play games which was nice. The resort is also a short (less than 5 minute) walk from a downtown strip with shops, bars, restuarants, etc. It felt very safe walking there and definitely would recommend checking it out. All in all, I would 100% recommend this resort to anyone. Honestly, reading the negative reviews makes me wonder if somehow people were at a different place because no one in my party had anything less than a spectacular experience.…
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
We booked in January 2022 for this hotel for July 16-23rd. We booked an Ocean View room which was an extra price. The months and days leading up to our arrival date we spent watching videos of the hotel and imaging how great our room would be! Come July 16th we were ready to be there. Our 6-hour flight was nothing to dread as we had our hotel and room to look forward too. When we checked in at the Riu Palace Aruba we were told they were overbooked and that we were getting sent to the Antilles for our stay. Needless to say, I was livid that after all our planning and excitement we were not going to experience what we paid for. We had stayed at the Antilles a few years back, and although it was very nice, we decided to stay at the palace as it was more our liking being we had stayed at SEVERAL other Riu's in the past 12 years. I pleased with the staff and begged them to give me the room we paid for. After an hour or so we were sent to the Antilles. Once there, again I pleaded with the staff to send me back to the Palace. Again, I was told there was no rooms available. The room I already paid for mind you!!!! How could this be fair I thought. We were given a room on the 15th floor which faced the construction and a partial ocean view. Certainly not what I paid for. I was so disappointed to say the least. A few days went by and I still stewed about not being at the palace, so I emailed our travel agent who immediately got in touch with the hotel. They again told her that they had no rooms. She told them that we will be filing a formal complaint and that we needed to be moved to the Palace immediately. On Wednesday (5 days into our trip) we received a call from the front desk asking us to come to the front desk as we were being moved to the Palace for our final 2 days. 2 days!! I asked how that all of a sudden had a room and was told they will bump someone else to the Antilles!! OMG how is that fair. Unbelievable. We were moved and were given the room we watched on videos and reviews, and it was perfect. I had hoped the hotel would have extended our trip by the 5 days they stole from us, but no further compensation was given to us to make up for their mistake. Now the Palace is beautiful as are the beach, pool, staff, food, restaurants and everything else about it. The Antilles was nice because it is adults only but there is the construction to look at and the occasional noise. We have stayed in many Riu's in different countries, but this has left a stain for us on their reputation, and I will reconsider staying with them again. I have sent a formal letter to their compliant department but do not expect to hear back from them. Typical I assume. In conclusion, these are both beautiful hotels. I do like the Palace Aruba bettr but the…
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$477 - $706 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace aruba hotel palm/eagle beach, riu aruba, riu palace aruba resort
FORMERLY KNOWN AS
Aruba Grand Beach Resort
LOCATION
CaribbeanArubaPalm - Eagle Beach
NUMBER OF ROOMS
450
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Claim Your Listing Frequently Asked Questions about Hotel Riu Palace Aruba
Which popular attractions are close to Hotel Riu Palace Aruba?
Nearby attractions include The Butterfly Farm (0.3 miles), Gusto Night Club Aruba (0.2 miles), and The Sopranos Piano Bar Aruba (0.3 miles).
What are some of the property amenities at Hotel Riu Palace Aruba?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Aruba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Aruba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Aruba?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Aruba?
Conveniently located restaurants include Chihuahua's Fiesta & Grill, Daniel's Steak and Chop, and Papillon Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Aruba?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hotel Riu Palace Aruba have airport transportation?
Yes, Hotel Riu Palace Aruba offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Aruba?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Aruba offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Palace Aruba?
The staff speaks multiple languages, including English, Spanish, and Dutch.