Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Escape to One Happy Island at the 12-acre beachfront Hyatt Regency Aruba Resort, Spa and Casino. Fronting miles of soft white sands and turquoise Caribbean waters, this gem in the heart of Palm Beach connects guests with inviting accommodations, premium experiences, and is a convenient starting point for exploring neighborhood entertainment and shopping. The resort features two unique pool settings - a serene beachfront adult pool off of the Trankilo Wing or the Activity Pool in the central courtyard, featuring a fun-for-all-ages two-story water slide and swim-up bar and grill. Other amenities include cascading waterfalls, a freshwater lagoon filled with colorful koi, regionally inspired restaurants and bars, an 11,200 sq.ft. casino, a rejuvenating spa, a fitness center, pickleball, and tennis courts. All are complimented by recreational activities such as aerial yoga, mixology, aloe scrub making, live music hours, and other options that combine to make your visit truly remarkable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Hyatt Regency Aruba Resort Spa and Casino offers a lively ambiance that, while sometimes disrupted by the bar's loud music, is often celebrated for its live performances. Guests appreciate the variety of pools and beach access but have reservations about the chair booking system. Service quality seems to vary, affecting satisfaction levels, though the hotel's cleanliness is consistently applauded.
The value proposition is contentious, with some feeling it's not worth the expense. Its prime location is a highlight, yet guest opinions on the rooms and disruptive noise levels are mixed.
Location
Convenient
Atmosphere
Lively
Rooms
Mixed
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Inconsistent
Amenities
Well-appointed
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The best hotel with outstanding service and accommodations. The staff was fabulous and the pool and beach superior. The restaurants and food were excellent and I plan to come back in 2025. Aruba is a wonderful place with great weather and friendly vibes all around.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino
Responded Dec 23, 2024
Dear Ilene S, Solo ta briya - the sun is always shining! We are glad our beautiful island, with its fantastic weather, was perfect for your getaway. It makes our day hearing how our exceptional staff took excellent care of your every need. We would also like to thank you for mentioning our delicious onsite restaurants. It was our pleasure hosting you, and we look forward to making many more unforgettable memories with you next year at Hyatt Regency Aruba Resort Spa & Casino. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
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The property is always kept clean! The staff is wonderful and accommodating in all areas of the resort - swim up bar, pool, hut, front desk, no matter where we were they were kind and always asked if we needed anything. Resort is beautiful and in a great location! A ton of food options along the pathway along the beach. New adult only pool area is beautiful and relaxing. Rooms appear to be newly updated, and all rooms receive 2 bottles of water every day, but there are water and ice stations throughout the hotel. Casino is on the small side. The gym and workout area is really small and should be relocated to a bigger area. It was heavily used by guests, and some people left due to the size. The little coffee shop has plenty of seating outside, and it's all ocean view. Little annoyance was all during the week. we had a free refill on a 16oz $5 per coffee (plus tax and 15% gratuity), but on the weekend the woman (different staff) said there are no refills. I mentioned we had it all week, and she said that it shouldn't have been set-up that way. $5 a 16oz coffee should be allowed at least 1 refill! Please note the hotel charges %15 gratuity on all food and beverage purchases. Overall a wonderful experience, and we will be back.
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Date of stay: May 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino
Responded Jun 4, 2024
Dear Laura S, What a pleasure to host you here on One Happy Island! We appreciate you sharing your thoughtful and thorough feedback with other travelers. We are grateful for your kind remarks regarding our beautiful resort and the exceptional level of service that you received from our associates. We are here to help you disconnect from the world, and we love knowing you were able to relax and rejuvenate during your time here. We are also grateful for your comments regarding our casino and refill options as we are continuously planning for future upgrades and looking to improve our guest experience. Thank you for choosing Hyatt Regency Aruba Resort Spa & Casino, and we hope to have the pleasure of welcoming you back soon. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
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We went to Aruba for February break with my two teenage children and had an amazing time. On the plus side, reserving your chairs and Palapa, so you don’t have to rush down is a huge benefit over other hotels. The food in the restaurants was good other than the pizza. Service was very good. The hotel is in a very central location, and an easy walk to either end of the strip.
Constructive critique- housekeeping could’ve been more attentive, my late check out was not really honored, and the security needs to do a better job keeping non-guests away from the pool and pool bar, especially when they are serving shots to children who are under age. Not every beach chair is cushioned, which is frustrating if you reserve a Palapa with in cushion chairs (can’t tell from the website) and there are many Palapas with cushions that are unoccupied. Restaurant menu needs to be modernized and the casino could use a refresh. The hotel also has a very poor inventory of double rooms, which required us to get two rooms, making it very expensive. So reserve early!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino
Responded Feb 27, 2024
Dear Kornland, We love that you felt the Aruba Effect on Our Happy Island! Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. Our associates believe in caring for people so they can be their best! We would also like to thank you for taking the time to share the areas of your stay that we can improve on. We are continuously striving to better our guest experience, and we take your comments very seriously. We will be sharing your feedback with the appropriate individuals so that we may determine the most appropriate steps to address your concerns. We hope to welcome you back soon for another outstanding stay at Hyatt Regency Aruba Resort Spa & Casino. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
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Nice resort, beautiful landscaping, on a very good location near to restaurants and shops. Staff service was great especially the bellman, room service, cleaning ladies and at the beach area. Unfortunately can't say the same about the receptionists they were very rude except for one person. But Sylvester he was very rude to us. We decided to stop at the front desk because the parking lot was having issues so we have a question and I don't think he understood what we were asking so we tried to explain to him on what was going on, he started raising his voice at us at that point I just told my husband lets go to the room, we turned around and as we were walking away Sylvester started murmuring something, let me tell you one thing if you don't like to provide customer service and been ask any questions, i got news for you!! Sir you are in the wrong industry!! We don't go on a vacation, or celebrate our birthdays, and stay at a resort to be yell at from anyone.
We went for my husband's birthday and I emailed the resort to see if I could get something nice set up for him as I have done other times in other hotels/resorts, their response was you need to contact Amex since you made your reservation through them and they can contact us directly. So I did and Amex contacted them, the resort told the Amex representative that they didn't make any arrangements for especial occasions but she would take the date of his birthday and see what she could do, needles to say I didn't understand if they did or didn't do anything especial?! Hyatt Regency Aruba gave us 2 BIG COUPONS for 1 complementary premium drinks each at any of the hotel's bar, that was all. This whole situation is very disappointed because I found out on another person requested through the resort balloons for her husband's birthday and they got the premium drinks, cake and balloons, what is wrong with this place?
You are better staying off at the beaches in front of the hotel the water is murky and slimy, lots of boats and water sports on the beach. We went to so many other beautiful clean beaches and walked down to the Ritz Carlton Beaches which were so much better, calmer and cleaner.
I also talked to another front desk representative and requested if she could link my Hyatt membership to my reservation because it wasn't showing on my app and her answer was she couldn't do that because I use Amex Fine Hotels and resorts to made my reservation, which it has nothing to do I have use Amex to reserve so many other times and I never have run into an issue until now. I contacted the Hyatt through the app and they ask me for my confirmation number and that is all it took to link the reservation, she just didn't want to do it.
Rooms were standard and overprice.
We tried to stay away from the resort as much as we could, they were so many other options as far as great restaurants, where they were so friendly and happy to have your business and beautiful beaches. Overall it was an Ok resort it didn't meet my expectations.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Palapas are available for an additional price, guest parking is complementary, lots of great...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino
Responded Sep 1, 2024
Dear Sac1237, Thank you for your honest evaluation and your loyalty to our brand. Please accept our sincere apology for the service you received from some of our staff. Guest comfort and complete satisfaction are a vital part of our services, and we are very disappointed to know we did not meet these expectations. We have addressed this appropriately and are very grateful for your patience. We hope you will revisit us on your next getaway to Aruba so we can show you the exceptional hospitality we are known for providing. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
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As a a family of 4 we’ve travelled a lot but never encountered a system where you need to pre book your pool and beach loungers before you travel. When we arrived at reception they gave us a QR code to book loungers, this took us to the wrong website and we couldn’t book. We then asked the porter who advised we didn’t need to book pool loungers, only beach. We got up early the next morning and headed to the beach booking hut, had to queue for 20 mins to then spend another 10 mins trying to book all loungers for our week stay (both pool and beach) . There was no loungers left for our first day so had to pay $80 for a tiny umbrella on the beach. Not the best way to start your holiday! We were told the rest of our weeks bookings would be emailed through … they weren’t! We then had to queue again the next morning to get all of our bookings emailed to us. Basically, the resorts ratio of hotel rooms and pool and beach loungers is way out! The pool was packed out and heaving with bodies every day, lots of rubbish floating in the pool by early afternoon. The beach is also packed out with lots of beds fairly close to each other. Any decent locations you need to pay more money for .We also found the beach quite dirty, rubbish in the sand, when we snorkelled out we only found rubbish in the sea grass and hardly any sea life… and a slimey layer in the sand. Palm beach is definitely not the best beach in Aruba. We decided to ditch the hotel and hire a car to get away from all the people. On the last day the children wanted to visit the pool and we arrived late afternoon, past 3 pm, pool attendant allocated loungers , 10mins later another family returned from the beach and flipped out, swearing and extremely aggressive in front of our children, in anger the man through our children’s stuff into the foliage… we let the hotel know but feel this system creates possessiveness with loungers .. it was really upsetting for us all. The parrots in cages felt outdated and made us feel sad. .The koi in the top pool need deeper water and more shade. Also most rooms have no balcony .. overall felt cramped and over crowded for us. That being said it did look a lot better than many of the other high rise hotels. next time we’ll stay away from Palm Beach… which felt like the Caribbeans version of Benidorm at times! Rooms are modern in design. Reception area is lovely. Ground floor smelled musty and damp. Buffet breakfast nice. On days our rooms smelled cheesy after being cleaned, like they had been mopped with a dirty mop. We think all hotel rooms should have hard floors.. much more hygienic than carpet.
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Date of stay: August 2024Trip type: Traveled with family
Room Tip:This is a busy, loud hotel , packed full of people around pool and beach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino
Responded Sep 4, 2024
Dear Tapanga1, We are grateful for you choosing to share your feedback with us. While we are delighted to know that you enjoyed your comfortable room and our beautiful lobby area, we are disappointed to know that your stay was anything less than perfect. We would like to apologize for any frustrations or inconveniences that you experienced due to our chair reservation system and with other guests. We will be taking the time to evaluate your concerns and feedback regarding our booking system, as it is continually evolving, and we are committed to offering better service for our guests. Regarding your concerns for a few of the Animal Ambassadors that reside at the Hyatt Aruba Regency Resort, please know we share your sentiment. The Hyatt Aruba ambassadors are under the care of a qualified Wildlife Consultant. We can ensure you the animals are well cared for daily. Your observations are valid; if interested, we could further share what we do for our wildlife ambassadors. Rest assured; we care deeply for all of them as well. We do also appreciate your comments regarding the carpets, and we will be using your comments as we plan for any future upgrades. We hope you will stay with us again during your next visit to Aruba, as we would welcome the opportunity to provide the flawless, luxurious stay that we are known for, but more importantly that you deserve. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
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Immaculately clean rooms and property. The rooms are intelligently designed with super comfortable bedding and a quite HVAC. Motion sensing night lights under the bed and in the bathroom prevent stubbed toes.
The grounds are beautiful, serene and easily handle the guests in even a full hotel. There is adequate and guest-focused food and beverage staff to deliver a top quality experience. The pool / beach chair reservation system avoids the unacceptable annoyance of arriving at the pool / beach in mid morning only to find no available seating due to rude guests "reserving" such seating with towels, etc... but not being there.
Concierge, desk and bellman services are terrific.
Ala carte purchases are reasonably priced. I realize it is industry standard, but I still am annoyed by a "resort fee" added to the room price when everything in the resort is ala carte.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino
Responded Feb 19, 2025
Dear Richard I, What a pleasure to host you here on One Happy Island! We appreciate you sharing your thoughtful feedback with other travelers. We are here to help you disconnect from the world, and we love knowing you were able to relax and rejuvenate during your time here, and we are delighted to know that everything we do, from our systems to our guest room design, makes this possible. Thank you for choosing Hyatt Regency Aruba Resort Spa & Casino, and we hope to have the pleasure of welcoming you back soon. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
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Great resort. Everything from the check-in process to housekeeping to the pool experience was outstanding. I asked for a refrigerator the second night because my son has allergies and we travel with food and within 15 minutes it was delivered to our room. Not to mention we requested a microwave as well prior to our arrival and it was in the room when we checked in. I can't say enough about the staff.
It was a little more expensive than other resorts we looked at but like most things in life you get what you pay for. I would definitely stat at the Hyatt again!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino
Responded Feb 15, 2025
Dear Stephen b, Warm greetings from beautiful, sunny Aruba! We are glad you enjoyed your visit and had a delightful experience at our resort. We have an incredible team, and we thank you for recognizing their professional, attentive service. They believe in caring for our guests so they can be at their best. We will enjoy sharing your compliments with them. Leaving sunnier and happier than when you came is the utmost Caribbean experience! We all look forward to your return visit. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
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I will not be staying here EVER again. It is not all inclusive which is why I’m upset that housekeeping threw away all my food I had paid for yet barely touched because of a low appetite at the time, and only compensated me for $25 because “it was leftovers”. That’s barely enough money for a soup here (which is $18 before the service charge). I only asked to be compensated for 1 of the meals, particularly the one purchased on the resort priced at $45, but they refused. The food was not in the trash, nor was it anywhere near the trash. Also, my phone charger was removed from one of the cabanas while I was still occupying that space. Security came to my room to return it to me and claimed their activities person “put it up”. I feel like for the amount of money I spent on this resort they could’ve done a lot better to improve my experience.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip:I don’t think the experience is worth the cost
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino
Responded Sep 11, 2024
Dear aujanaeg, We are truly sorry to learn about the incident involving your food being thrown away during your recent stay. We understand the frustration this must have caused, and we want to express our sincere sympathy. Please know that our team strives to provide the best possible experience for our guests, and we are committed to learning from your feedback to prevent any similar misunderstandings in the future. We hope you will allow us another chance to serve you and demonstrate our commitment to your satisfaction. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
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Beach is beautiful. Great location! Service is good. Rooms are dated!! Slippers are reusable plastic ones that hurt your feet! A category 7 Hyatt Regency hotel that charges 30,000 points or $550 per night should have disposable slippers at the minimum. The rooms are very dated! I was quite shocked. 😳 The Club Access was great. The beach is beautiful and service was great. Do not pick up food at restaurants here. They charge a 15% service charge even if you’re just picking up. The food was not tasty either and very small portions. It was the worst meal we had. The woman who picked up the phone hung up on me and was annoyed I called back. Terrible service and food!
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino
Responded Aug 29, 2024
Dear Travelerrr321, Greetings from our beautiful, sunny island! We appreciate you pointing out particular items that you loved and also areas where we can improve. We love knowing that our centralized, beachfront location was perfect for all of your plans, and we genuinely appreciate you highlighting our attentive service. We are committed to offering the best experience for our guests, and we will use your comments as we continue to evolve and improve our services. We will share your comments with our kitchen staff as we look to better our guests culinary experience. We will also share your feedback as we plan for any future upgrades. Thank you for choosing us and taking the time to leave your review! We look forward to the opportunity to welcome you back soon so that we may provide the five-star experience you deserve. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
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I'll keep it short and leave out the smaller items. The check-in was bad. They said they would text/email when the room was ready, but never did. When I checked back after lunch, a staff member said wait in the lobby and he would get us when the room was ready since the people had checked out and they just needed housekeeping. Two hours later (waiting in the lobby) I check with the desk because he never came back. The room was ready. The place is under renovation and the main restaurant is closed. Went to the beach, they were out of towels. The room was noisy from both the hallway and outside. Ate dinner at the onsite restaurant and later that evening when we were in bed, the server called our room to say they lost the ticket and if I didn't come down to sign another, his boss would make him pay for it. Check-out had one person and they were busy. Asked the concierge (they seemed to never want get up and help with anything) and they said it would take too long for them to look it up. When I approached her (concierge) and started to ask, she greeted someone else she knew and started talking to them while I was standing there. I finally track down someone to check out and they said they would email the bill. Still waiting for that.... Overall, a giant rip off. I don't think I have ever felt as ripped off for a hotel stay anywhere in the world. Way too expensive for a place that is short staffed and ambivalent towards guests with rooms about as good as an airport Marriott. People can just wander in off the beach and use the facilities, so you might as well stay somewhere else and you could still use the pools. Would not stay here again or recommend it at all.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino
Responded Jan 10, 2025
Dear CaptainCalabash, We appreciate you choosing to stay with us and sharing your experience with us, as your feedback is essential to us improving our guest experience. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We will also be taking the time to review your feedback with our associates to ensure we are providing attentive, memorable service during every interaction, ensuring our guests have a luxurious, relaxing stay with us. We hope you will consider staying with us again so that we may provide the flawless stay you expect and deserve from us. Warm regards, Gabriel Castrillon General Manager ARUBA-InTouch1@hyatt.com
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There are more places to choose from in the Palm - Eagle Beach area.
PRICE RANGE
$628 - $1,016 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency aruba hotel palm/eagle beach, hyatt regency aruba resort, hyatt palm/eagle beach, palm/eagle beach hyatt, aruba hyatt, hyatt hotel aruba
LOCATION
CaribbeanArubaPalm - Eagle Beach
NUMBER OF ROOMS
359
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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