Beautiful Resort Great Holiday but could be so much better!!! We’ve just returned after 2 lovely weeks in beautiful Antigua Generally the staff were excellent & the food was good (we had read reviews & our expectations were lowered) The Italian restaurant was probably our favourite & ok corral the worst The staff were very polite& helpful The grounds are stunning & kept in beautiful condition by the hard working staff The resort is old& needs updating & I think& hope this is going to start soon!! The music around the main pool is constantly played too loud ( majority of people are over 50& don’t want loud thumping music)& we complained frequently Thankfully new Manager Dustin helped with this Also if your dining in Eleanor’s Ok corral or Bayside& the entertainment is so loud( stage next to restaurants) that you cat hear the person next to you while dining Once again new management are aware the problem!!! Overall we had a great holiday & would love to return when the property has been renovated helped to resolve this…
Antigua Review This review is for the dates of 5/13/2022 to 5/21/2022 This was our first time visiting Sandals Grande Antigua, and I am sharing our honest review to help future guests. FAST TRACK: We booked the Fast Track services through the ABAA for both arrival and departure. While we probably didn’t need it for arrival, it was nice to have to get through customs & immigration. Since we arrived on 5/13, there was no pre-arrival Covid testing necessary because we are both fully vaccinated. We just had to show our vaccine information (we used the digital copy from our hospital and it was accepted without issue). We were escorted to the front of the line after completing the medical check, and were through customs in under 10 minutes. The wait for the luggage took the longest, but I have to say that the Antigua airport really knows what they are doing when they put the luggage on the carousel. We had nothing to declare so we moved right through. Our representative escorted us through to the Sandals desk so we did not use the Red Caps. They can be pretty grabby with your bags if you let them. However, they are trying to earn a living so if you feel moved, allow them to take your bags. The ABAA person is not a Sandals employee, so they can be tipped. SHUTTLE RIDE: Once we got through the airport, it was a short walk across the road to the Sandals desk for shuttle check-in. Both the ladies working the desk were pleasant and efficient, and it was only a matter of 10 minutes until we got our shuttle to the resort. The ride itself was in an air-conditioned van with 2 other couples besides us. It was a short 20-minute ride to the airport. Since the shuttle drivers are not Sandals employees, they can be tipped. Once we reached the resort, we were greeted by staff, given a cold towel, and escorted to the Club Sandals lounge. CHECK IN: After we were escorted to the lounge and shown to seats, we were given one of the signature drinks to enjoy until it was our turn for our check-in with a staff member. Because we did the online check-in, we only had to confirm our credit card on file. Please note our other check-in experience below regarding Club Sandals services. CLUB SANDALS: As always, we book a club level room for the Club Sandals services. One of the things about Club Sandals that has become a negative is the use of spa staff to escort you to your room. This is the second time (first time was at Sandals Grande St. Lucian) we had a spa person do our check-in, and I find it disappointing. We are paying for the Club Sandals services, so to have someone other than the lounge staff do our check-in and room tour is not appreciated. In fact, this time the spa person just handed us our packet and as soon as she found out that I did not want spa services, she left. We escorted ourselves to our room and did our own room tour. But the Club Sandals services were not all negative. They were wonderful to work with to get all the dinner reservations that we wanted/needed and made it easy to rent our cabana for our anniversary. The Club Sandals also acknowledged our 25th wedding anniversary with a decorated bed and a nice note. That was greatly appreciated. And that is the kind of service that makes us book the Club Sandals services. ROOM: We stayed in the Mediterranean Club Level Walkout Suite in the Almonds building. It was a great location, and the room was very functional. It was clean and everything worked the way it was supposed to. Unlike some YouTube reviewers have mentioned, I did not find that the shower was lacking in power and strength. The temperature was easily adjusted and we never ran out of hot water, even when we showered back-to-back. I did not use the soaking tub, so I am not able to comment on that. We always had clean sheets and turn down services as well. The only minor problem we had was having to call most evenings for washcloths. I believe that they weren’t ready yet by the laundry services, rather than an issue with our housekeeper. A quick call to the Club Sandals lounge and someone brought them to us so we could get ready for dinner. IN ROOM BEVERAGES: One of the positives about the beverage staff is our fridge was always filled. We never had to call to have it replenished, and they always had a good amount. We always had clean glasses as well. After a disappointing beverage service at another Sandals Resort, this was definitely a great positive to have what we needed. All the club beverage employees need to praised. HOUSEKEEPING SERVICES: Our housekeeper was FANTASTIC!! We stayed in the Almonds building on the ground floor and Lisette(?) always had our room neat & tidy in a very timely fashion. We generally eat breakfast by 8-8:30 am. If we had to run back to our room after breakfast, our room was almost always done. Compared to other times at other resorts where it wouldn’t be done until later afternoon, we were very happy with our housekeeping services. In fact, she probably spoiled us for other resorts. FOOD: As always, talking about food on a resort can be a touchy subject. There were some really great dinners and there were some that were just so-so. That can happen anywhere, even at home, so I did not feel the need to run to social media and complain about the food. And some servers were friendlier than others. But those that seemed a bit standoffish quickly warmed up once they learned that we wouldn’t be jumping down their throats or being completely demanding if something wasn’t perfect or immediate. Out of all the restaurants on the resorts, Mario’s was by far the best and a favorite. I loved the salmon there, as well as their chocolate lava cake. We also enjoyed the OK Corral, the food was good and the atmosphere was lovely. I want to address something about reservations. We were able to get reservations to the OK Corral without issue. However, the night of our reservation, we were seated late. Was this an issue? No. There were many large parties that evening. We headed to the piano bar and had a drink while we waited for our table. It wasn’t a big deal. Barefoot and Eleanor’s were ok as well. While I didn’t like the dish I ordered, it would not and will not stop me from eating there again. I just know not to order that particular dish again. It definitely is not enough to make me run to social media and voice my displeasure. I could have a bad meal at home, so I was very grateful to not have to cook dinner. I could have asked for something else but it was not a priority. I just enjoyed the parts of the meal that were great, and moved onto the next course. Many people complain about how long it takes to get your food. We didn’t find that to be an issue. We enjoyed each other’s company, enjoyed our drinks, and just slowed down. You are on an island. The resorts are designed to make you relax and enjoy each other. If quick service is a priority, then another resort chain may be a better choice for you. The hot dog stand at lunch time was fun, and a change of pace. They were good, too! RETURNING GUEST DINNER: We attended the returning guest dinner. The food was good and the company was nice as well. It was nice to hear about the awards for other guests, as it gave you some goals to work towards. I have also seen reviews where guests complain about the returning guest dinner because they spend time introducing the various teams that run the different areas of the resorts. I think it is great to acknowledge the people you don’t see because, let’s face it, without them you wouldn’t be having your vacation. They deserve the shout-outs and applause. THE GROUNDS: SGA has some of the most beautiful grounds. From the gorgeous beach, to the pretty flowers, it was wonderful to walk around. I especially enjoyed my early morning walks because it gave me a chance to see everything. I loved talking to staff and I want the groundskeepers to know that they do an amazing job, and it was nice to see that they really enjoyed talking to guests about their job. Things were always clean and there was always someone working on the landscaping. A note about the cats: there are cats on the resort. Lots of them. As a cat person, I loved interacting with them. I had several favorites that would sit with me or follow me around. I never allowed them in our room because that is wrong. I did notice that they did not go near the people that didn’t want them, and quickly left if they were shooed. But an important point I want to add: we never saw any rodents. Ever. Which means the cats were doing their job. POOL/SWIM-UP BAR: Let me start with the pool chair situation. It is a large problem on the resorts, not just SGA. There are not enough seats that have umbrellas or shade. There is no reason for that, and it is definitely something that Sandals needs address and to improve on at all of the resorts. For me, I never had an issue getting any seats because I am a morning person. I have no problems getting up at 6 to get the chair I wanted. I love sitting there and reading before we head to breakfast. If particular seats are important to you, my best advice is to get a butler who will do the work for you. There have been many mentions in the Facebook groups about the lack of towels available in the afternoons. I did not see that. When we would clear our chairs between 4 and 5 in the afternoon and take them to the towel bins, there were towels available at most stations. SGA has one of the best pools. The size of it is great, and you never felt crowded. The only thing I missed were the blue floats. I did bring my own float, so I always had something to relax in. The pool bar was great. However, there was not a lot of consistency with the drink recipes. And as some guests noted previously, sometimes the drinks tasted like they were watered down. Depending on the bartender, different alcohol brands were used for the same drink, which is why there may have been different tastes. I found that Celestine was the most consistent bar tender, and her drinks were always as they should be. ACTIVITIES: We really enjoyed the activities at the main pool on the Mediterranean side. The playmakers for the activities were wonderful, especially Charity. As were Rakeem, Lenard, and a few others. We enjoyed all the trivia games as well. We also participated in the tye dye station for the Sandals Foundation, and we have a wonderful memento for our trip. We also had a lot of fun at the foam pool party. I wasn’t sure if I would like it, but it was a fun activity. PHOTOS: We had our free photo session with our photographer Joshua, and we were able to get several great photos that we purchased. Being Sapphire level, we were able to get a discount on our photos. Getting them digital also earned you a small discount. Once we got home, it took just a few moments to access them on the website and get them downloaded. LOYALTY AND TRAVEL: This is one of our favorite places to visit on resort. Shellon helped us to book two trips for the future, and she made the process easy and enjoyable. Her smile is fantastic and she always greeted us by name even before we booked our trips. BEACH/VENDORS: The beach here is gorgeous. We loved walking along it, and the sand is so pretty as is the water. It was always clean, and I always saw employees cleaning and raking it. We did not spend a huge amount of time on it, as we are pool people. While some mention that the beach vendors can be quite persistent, the few that did interact with us were pleasant and we only needed a simple “no thank you” and they moved on. On the day the vendors were on the resort in the St. Mark’s Square, they were polite and respectful. Because of that, I purchased two lovely handmade items as souvenirs that I will cherish. CABANA RENTAL: For our anniversary, we rented a cabana for the day. It was nice to be able to sleep in a bit instead of fighting for a lounge chair. Our server was wonderful, and we were checked on several times. I liked the cabana because we had food and drinks brought to us and not constantly hovered over. I was absolutely appalled by the women in the cabana next to us yelling that she had to wait for her pizza. The pizza place was a very busy place and you can only back so many pizzas at once. There are people using it besides those in the cabanas. My husband had no issue waiting for his pizza, though. RETURN COVID TESTING: The day after we arrived, we checked in at the nurse’s station to schedule our return testing provided for free by the resort. On our appointment day and time, it was a quick check-in, and a short wait. The person performing the test was quick and efficient, but thorough as well. We had our results in hand an hour later. If you fly on American Airlines, I can’t recommend using Verifly enough. It will really help you at the airport. FINAL WORDS: As always, we always enjoy our trips to Sandals Resorts, and Sandals Grande Antigua is no exception. Yes, there were some minor problems but they weren’t enough to get upset over. Caribbean 5-star is NOT the same as Europe or even the US. You need to know that going in. And you also need to go there with an open mind, and not look for the negatives. You will just end up ruining your own vacation. Be kind. Be patient. Be understanding. Your vacation is what you make it, and you need to go and form your own opinion. SGA will definitely be a resort that we will gladly return to in the future.…
My wife and I just returned from a great holiday at Sandals Grande Antigua, where unfortunately, she fell and broke her hip two days before our departure date . The support we received from the Sandals staff, from GM Mathew, on down, was exceptional. My wife had to spend another four days in hospital in St. John's before being airlifted home, and Sandals staff were there to cover our every need, from extending my stay at the resort without any hassles, to supplying transportation for myself between the resort and the hotel, bringing food and meals to the hospital, flowers, erc .. in particular, I want to commend Angelina, the nurse in residence, for her diligence. I know that skeptics will say that the staff went out of their way to make sure we were cared for, for legal reasons, but I think it was more than that .. staff are obviously trained to react to all situations, and it showed .. and I think there was genuine concern. As a Sandals Loyalty Member for many years, we will continue to return to Sandals as our go-to "home from home" for all our Caribbean winter vacations.…
We loved everything about our experience. The grounds are gorgeous and there are people out all the time doing the upkeep. Our room was very comfortable and attractive. The beach and ocean are beautiful. We took many walks every day and cooled off in the clear water. There are many restaurants to choose from. We didn't go to all of them but we had great food at every restaurant we did go to. We especially loved Eleanors, Marios, Barefoot on the Beach and Bayside. We worked with a lovely woman in the office to rebook for next year. We had a question she wasn't sure of and the manager, Mathew Cornell, came in and was very helpful. This year we did not get butler service and my husband got up at 6:00 every morning to secure a shade hut. We did get one every day, but next year we are getting a butler room so he could sleep in. The entertainment at night was mostly very good, although we would have liked a little more music that we could just dance to rather than watching, but that's a small thing. We did get to dance, just not enough. Overall, it was a fun, relaxing vacation and we would both highly recommend Sandals Antigua.…
Wonderful location Wonderful sandy beach, and warm sea, with shallow water Plenty of pools for all different desires Service excellent Food excellent Only issue. Sun loungers, need to make many more available as can be a shortage and mad scramble
Paradise on earth! Absolutely beautiful location - and they do a great job keeping the grounds pretty. The staff are so very friendly too, always ready with a smile or a nod. We will definitely return.
This Resort is meticulously cared for, grounds are beautiful. The inclines and some areas of the resort are difficult to navigate and being of an older age these details should be pointed out during booking so as not to cause issues getting to rooms. I speak of building 8 which we were originally booked in, we were given a 2nd floor room which had a great view, unfortunately it required steep incline pathways, weaving around a couple of buildings, a flight of stairs to the pool deck than another flight to the 2nd floor. Again, for the young or people not suffering from medical ailments it works, Resort was difficult to deal with for a move which they finally arranged after two days of back and forth. Staff was generally friendly but not to pre-pandemic friendliness yet.
This is the 3rd time my husband and I have been to this resort. We traveled with two other couples who had never been to Antigua. Check-in was fairly quick. Unfortunately, we were only able to get late reservations for our group of 6. We knew we needed to make the reservations immediately and the concierge office was unable to do so the first day because it was a few minutes after 5 p.m. following our in-room check-in. Our rooms were as expected in the Sunset Bluff area overlooking a pool. I was disappointed that our room did not have an area rug under the bed. The floors were very slick. Also the bathroom vanity area was VERY SMALL! Jennifer in housekeeping was lovely and kept our room promptly cleaned and in order. She even left extra towels as requested and introduced herself to us which was very nice. Bar staff was all very good. Specifically Hersilla in the Piano Bar. She is just a lovely woman and we enjoyed getting to know her very much. She has never once been late to her job or missed even one day in the many years she has worked for Sandals Grande. (Try her specialty drinks!) She even was able to join us for the Returning Guest Dinner. It was fun seeing her enjoy herself. Dillion in the Piano Bar is also a very nice young man who takes his job very seriously. He is very respectful and hard working. He will definitely do well with Sandals. The only rude staff member we encountered was when we attended a select cocktail party on the first or second day we arrived. We did arrive late but there were only 2 or 3 other couples there. We were told that the party was winding down and then completely ignored. We were never informed that we needed to be there at the start. We assumed that it was a cocktail hour...and that it didn't matter when during that hour we arrived. Not a great way to begin our vacation. We also had several fun evenings in the Pub with Claudine. She was so much fun and always made sure we had cocktails and good service. She too is a very hard worker who takes her job seriously and with a positive attitude. I miss her already! We also had a lovely experience with Shemika in the Loyalty office. She did not pressure us but just gave us whatever information we asked for. She is very knowledgeable and answered all of our questions and processed our paperwork in a timely manner. She also is a shining star for Sandals. Our meals were all good. We enjoyed Mario's breakfast buffet and the omelets were DELICIOUS. Also the evening meal there was amazing. The pizzeria is also very good. The only complaint was that the beef (steaks) overall were not as good as I remember. The flavor was good but most were tough. I also thought that the check-out process has greatly improved, as well as getting guests loaded and on their way back to the airport. Pools were warm. Weather was lovely except for a few stray showers. All in all a great trip. Thank you Sandals Grande Antigua!!!…
The pros of our vacation were some of the friendly staff like Shonell, she makes the best drinks and has the most bubbly, happy personality. Kerron is the photographer and he is so very friendly and a joy to talk too. Serina, Natasia, Kenisha W., Komina are just some of the wait staff that were helpful and greet with a smile. Charity also has a bubbly personality that encourages the guest to play volleyball and we all had a great time. The cons were perhaps the time of year and luck of the wind. We were unable to snorkel or use the hobie cats for the majority of the vacation due to the shore break line. It didn’t seem rough to us. The resort is kept clean. Some of the staff don’t seem happy to be there. I think if they allowed tipping the staff may be more motivated to smile or had incentives for the staff and tell them to ask the guest if they are happy with the service to leave a compliment, then more people would use Loop to leave compliments. We didn’t even know about Loop until Shonell told us. If you love cats, you will love Antigua. The resort has many cats around the property and cat cafes where you can leave treats for the precious babies.…
A magnificent property with superb staff, warm and friendly, extremely professional! We stayed on the Caribbean side overlooking a pool. Room was lovely but furniture and outside doors need refurbishing and updating. Housekeeping was excellent! The beach is lovely! Took a taxi into town to buy some gifts as the vendors on the beach, one woman in particular, was overly aggressive and rude wanting to change $30 for a child’s T-shirt! I suggest going to the vendors mall in town and asking for Beverly and outside the taxi station another lovely woman selling beach cover ups at great prices. Breakfasts on the Caribbean side are right off the courtyard and the buffet and order off the menu are outstanding. Lunch can be snacks and pizza at the large pool on the Mediterranean and Mario’s provides a breakfast buffet, as well. First time at Sandals and have to rate the dinners as ‘fair.’ Returning guests told us they were very disappointed as it wasn’t always this way. Very disappointing! The major ‘con’ along with dinners have to be the cats that roam the property including the large pool AND the restaurants! What is even more disturbing is some guests actually FEED the cats thus exacerbating the problem! My suggestions to the management would be to update and repair, remove the free roaming of the cats by having them in a secured area with access to food and water, and greatly improve the quality of the dinners. I must mention that the entertainment on the Caribbean side in the evening was great. Superb band, incredible female singer, and wonderful dancers!!…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing