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Sandals Grande Antigua Resort & Spa

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Dickenson Bay, St. John's Antigua
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (11055)
Pool & Beach (2488)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandals Grande Antigua Resort & Spa
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 16 hotels in St. John's
Location
Cleanliness
Service
Value
Travelers' Choice
•A European Hotel in the Six-Star, all-suite Mediterranean Village •Exotic Rondoval with private plunge pool and butler service •1,400 square foot Mediterranean villa with private plunge pool and butler service•Houses the East Caribbean's largest pool (1 of 6) •Offers 9 dining options and 8 bars including an English pub •Voted "World's Most Romantic Resort" 14 years in a row
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Romantic

Location

Full view
52Somewhat walkable
Grade: 52 out of 100
12Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
9024Reviews1167Q+A100Room tips
Traveler rating
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  • 360
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Popular mentions
Zach H wrote a review Jul 26
Victoria Falls, Zimbabwe30 contributions7 helpful votes
This was my second sandals resort and by far my favorite!!! The resort is absolutely beautiful and very well kept. The beach is long, very pretty, amazing white soft sand. It is a public beach so there are vendors, but that’s okay with me because they are usually cheaper, and if you are nice to them, they are nice to you. If you don’t want to buy, be nice, tell them no and everything is okay. The food was GREAT. I was skeptical to eat at barefoot for dinner but it was one of my favorite meals. Soy, kimonos, and Eleanors were our favorite. We did a private dinner and upgrade to the tour that over looks the pool and beach for 50 dollars more, well worth it!!! The staff was extremely friendly!!!! Housekeeping was so friendly, they even came by on our last day, just to tell us bye! The entertainment team was amazing. Ron and Shenika were so much fun! Knew our names by day two, and always asked how we were doing and went above and beyond to serve us!!!! Ronel, the chef at kimonos was so entertaining and a great cook. I highly recommend this resort and I will definitely return!!!!!
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Date of stay: July 2021Trip type: Traveled as a couple
1 Helpful vote
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fineinn wrote a review Jan 2020
Burlington, Canada97 contributions81 helpful votes
Hotel's Favorite
We went to our first Sandals resort 10 years ago in Antigua.It was fabulous & have been to 6 others on different islands since.It was time to return to Sandals Antigua. We are both seniors & retired so not looking for major activity. Once through customs & immigration , Sandals us to the resort & within 15 minutes we were enjoying champagne.. Our room was perfect for our needs on the ground floor walking out through our patio to a pool & hot tub. I was up by 7am & towels were already folded on the chairs by Emile. I did my morning swim & by just opening the blinds slightly my wife could see me swimming while still in bed. Once dressed we would stroll through the magnificent gardens which in our opinion are the best of any Sandals we have visited. We found Mario's buffet breakfast with pancakes, omelettes & eggs cooked to order plus smoked salmon, trout fruit etc suited our tastes & went every day. We enjoyed Bayfront (French) for dinner & went twice. Soy was first class for Sushi. Mario's was extremely good for Italian. Kimonos (you have to reserve) was fine, but we have seen better performance by chefs in the past. Barefoot was quite casual for seafood. We also were invited to the Sandals Select dinner which was outstanding & one of the best. The beach was lovely & we walked & swam in the ocean daily. The weather was warm, with a few showers & that is why the gardens are so lush. I forgot Cafe de Paris : you must go & to the Chocolate & Martini evening..
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Date of stay: December 2019
18 Helpful votes
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Response from ShawnRedhead, Online Review Coordinator at Sandals Grande Antigua Resort & Spa
Responded Jan 13, 2020
Hello and thank you for your wonderful review! We are delighted that you enjoyed your stay at Sandals Grande Antigua and returned home with many happy memories! It seems like you enjoyed every minute of your visit with us and that is exactly the kind of excellent feedback we love to hear. It was a pleasure to have had you as our guest and we look forward to welcoming you back for another incredible vacation experience in the near future.
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John H wrote a review Jul 26
Jamison, Pennsylvania2 contributions1 helpful vote
My wife and I celebrated our 30 year wedding anniversary and exchanged our wedding vows with our family present (10 people total). Really enjoyed the "Sandals experience" - many employees felt proud to work for Sandals and like to tell us about the customer experience training they receive. The Antigua property was 100% full but so large you never felt crowded and where largely able to do what we wanted but had to be flexible on dining times. Staff was overall friendly and very helpful. Food was good to very good but certainly not consistently excellent (what I would expect). Very good overall value. I would highly recommend the property for those who want this type of experience!
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Review collected in partnership with this hotel
Date of stay: July 2021
1 Helpful vote
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Response from Shawn Redhead, Other at Sandals Grande Antigua Resort & Spa
Responded yesterday
Hello and thank you for taking the time to share your review of Sandals Grande Antigua. We were very happy to read your review as it seems we were successful in our endeavor to provide you with an unforgettable vacation, filled with memories that you will cherish for years to come. We remain dedicated to offering a service where we go above and beyond for our guests and we very much appreciate your positive words. We look forward to hosting you again in the near future.
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JeannieReynolds wrote a review Jul 25
1 contribution1 helpful vote
This is the first time we have been to Antigua, also our first time at a Sandals resort. We could not have asked for a better trip. We felt quite blessed to be somewhere so beautiful. We were picked up immediately from the airport by a kind taxi driver. He drove us along the coast so we could get excited about our trip. We were greeted by wonderful people at Sandals. We were a part of "Club Sandals", which was supposed to be an upscale concierge service for us. They assisted us in making dinner reservations, which is the one part that had a few issues. We made reservations for a restaurant on the resort each night. When we went to the restaurants, most of them did not have our reservation. They all were eager to get us seated, so it was not a problem, until we went to our private candlelit dinner on the beach. This was also not scheduled. We were quite frustrated, but thanks to the managers on staff (Martin and Stanley), we were still able to have the perfect romantic dinner we'd hoped for. We cannot say enough about them and their eagerness to help us and correct the issue. They promised to look into what caused those issues and correct them. Hopefully, no one else experiences this small glitch. That being said, the food was amazing, especially thanks to the chef, Juleen. She personally came to our table to greet us and make sure everything was perfect. In fact, the entire staff is amazing. Everyone greets you with a smile and a kind hello. We had spa treatments (facials in the salon and massages on the beach - highly recommend!!). They were over the top. We enjoyed so much of our trip. It was easy to meet other guests with the wine tasting and cocktail party. They had trivia about Antigua, so we were able to learn more about the island and its people. The bartenders, wait staff, front desk staff, photographers, and janitorial staff were all worth praise. A few stuck out in our minds. Carol Aaron kept our room perfect and always had a smile for us. She was so kind and patient with us when we happened to be in the room when she came by to clean. She even stopped by on our last day to say good bye and to thank us for coming. We cannot say enough kind words about her. We also have to give a big shout out to Delmore. He is a photographer on staff. He has an amazing eye and is full of useful info about the island and resort in general. We will definitely be back!
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Review collected in partnership with this hotel
Date of stay: July 2021
1 Helpful vote
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Traci G wrote a review Jul 25
1 contribution2 helpful votes
This was our 2nd Sandals in 20 years and honestly nothing has changed as far as quality. The resort grounds are beautiful as is the beach. However, the rooms and common areas are not maintained as far as cleanines. We has anrs in our suite throughout which we contacted our butlers and housekeeping came and sprayed only to have the issue again the next day. I believe the reason for this was that there was a gap at our front door and the hallway in the Mediterranean towers were not cleaned as ther there was room service dishes and drinks constantly being left in the hallways for hours therefore attracting insects. We never saw the personnel clean the common areas (i.e. tables, chairs) around the property as there were always dishes, garbage and glasses left by guests. With covid you would think that the property would be more cleaned throughout the day. Our butlers, Sean and Niecer were great and we loved them. The only disappointment we had was we there to celebrate our 26th Anniversary and nothing, I mean nothing was done for us. No decorations no special celebration jesters. The resort, our TA and butlers all knew we were here to celebrate our anniversary and nothing. On our butler preference form, we were asked what kind of snacks we would like and we let them know only to get nothing. I requested fresh flowers in our suite and again nothing. We had hordevors the first 2 afternoons and 1 bath drawn and then nothing. Butler service was nice, but we did not get what was advertised or promised. As far as the restaurants, the only good place to eat was Soy and Barefoot Grill. All others not so good, especially Marios. The staff there for both breakfast and dinner were extremely rude and acted like you were putting them out. No personal service whatsoever. O.K. Corral we watched the chefs and servers fight constantly when we had dinner which was unpleasant. Overall the food was mediocre. George and staff at Soy were personable knew what we liked when we came in, especially for me it was great as I don't like sushi, but George always had my edame and ginger salad waiting for me. We did a couple massage at Red Lane and even though the massages were the best we ever had, there was no spa experience. We checked in, changed into our robes and sat us in a hallway on chairs. No relaxing music, scents, fruit water, etc to be offered. Just sit and wait. After the massage I gave the spa attendant a tip fir the 2 of them and her comment wasn't his is for the 2 of us?" Indicating the tip was not enough, so my husband went back to our suite and got more money which amounted to 40% tip. We have been to many Secret Resorts and the spa experience there is something that Sandals needs to take tips from. Overall, we are glad we went because it was a vacation well needed, however things could have been better. This chain needs to work on there customer service, condition of properly and live up to the 5 star rating they advertise. I doubt we will ever do a Sandals resort again. We will stick to Secrets and try Excellence resorts next time. I wish it was a better review. As stated, we did like Sean, Niecer and George as well as the grounds and beach, but that was it.
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Date of stay: July 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Shawn Redhead, Other at Sandals Grande Antigua Resort & Spa
Responded yesterday
Hello and thank you for taking the time to share your review of Sandals Grande Antigua with us. It is always our goal to provide an exceptional product and high level of service, and we take very seriously any comments that indicate that we were not successful in that endeavor. While we always perform renovations and redesigns to ensure that we provide the highest standard of luxury and comfort, our process is an on-going one. To avoid a complete shutdown of service, we work in sections until each area is updated. We encourage you to visit us again in the future and experience the improvements currently being planned. We have also always sought to recruit socially engaging employees with pleasant personalities, as we are fully aware our team members are our greatest assets, so it is disheartening if you felt like your experience did not reflect this. Training continues to be a vital part of our improvement plan and as such, we have shared your feedback with our Training and Development Manager for action as required, in order to prevent any recurrences of this nature. We are respectful of the opinions you have expressed and recognize that one person’s specific experience can only be judged by that individual. We do request that guests on resort please notify us of anything that does not meet their standards via the Loop system, which is a direct line to resort management, as we are always willing to work with our guests to make sure you walk away feeling like your stay was money well spent. Rest assured that our response to feedback continues to be in word and deed and we hope that you would afford us an opportunity to demonstrate this during a future stay.
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PRICE RANGE
$231 - $998 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals grande antigua hotel st. john`s, sandals grande antigua resort and spa, sandals antigua, hotel sandals grande antigua, sandals grand antigua, sandals grande antigua resort & spa, antigua sandals
LOCATION
CaribbeanAntigua and BarbudaAntiguaSaint John ParishSt. John's
NUMBER OF ROOMS
373
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Frequently Asked Questions about Sandals Grande Antigua Resort & Spa
Which popular attractions are close to Sandals Grande Antigua Resort & Spa?
Nearby attractions include Dickenson Bay (0.3 miles).
What are some of the property amenities at Sandals Grande Antigua Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sandals Grande Antigua Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sandals Grande Antigua Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sandals Grande Antigua Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Sandals Grande Antigua Resort & Spa?
Conveniently located restaurants include Stella Ristorante, Casa Roots - Beach - Food & Drinks, and Ana's On The Beach.
Are there opportunities to exercise at Sandals Grande Antigua Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sandals Grande Antigua Resort & Spa have an airport shuttle?
Yes, Sandals Grande Antigua Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandals Grande Antigua Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandals Grande Antigua Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sandals Grande Antigua Resort & Spa?
Many travelers enjoy visiting Fort Barrington (3.1 miles) and Fort James (2.1 miles).