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Sandals Grande Antigua Resort & Spa

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Dickenson Bay, St. John's Antigua
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandals Grande Antigua Resort & Spa
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 16 hotels in St. John's
Location
Cleanliness
Service
Value
Travelers' Choice
•A European Hotel in the Six-Star, all-suite Mediterranean Village •Exotic Rondoval with private plunge pool and butler service •1,400 square foot Mediterranean villa with private plunge pool and butler service•Houses the East Caribbean's largest pool (1 of 6) •Offers 9 dining options and 8 bars including an English pub •Voted "World's Most Romantic Resort" 14 years in a row
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Room & Suite (2,185)2,185
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Romantic

Location

Full view
52Somewhat walkable
Grade: 52 out of 100
12Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
8,787Reviews1,121Q+A100Room tips
Traveler rating
  • 5,022
  • 2,201
  • 831
  • 404
  • 333
Time of year
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  • English
Popular mentions
Ben Hart wrote a review Yesterday
London, United Kingdom21 contributions7 helpful votes
Firstly why would an island that’s had 0.0001% of its population infected with COVID follow strict protocols. Ignore the below reviews from fellow Brits, I’m embarrassed for them. All staff wear masks and we felt safe at all times. The hotel itself was amazing and the food was fantastic. There’s plenty of healthy food around the resort but who goes on holiday to eat healthy. The staff were amazing and I’d like to note Ken from barefoot and Kamar at OK Corral are outstanding, all staff are great but these 2 managed to stand out amongst the rest. The room was fantastic and cleaned twice a day. The pool got a little loud some days but the beach is quiet and chilled. Like any beach you get vendors but they all kindly accepted a “no thank you” after a week or so they left us well alone. We had a dream holiday and will be going back to a sandals soon.
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Date of stay: January 2021Trip type: Traveled as a couple
1 Helpful vote
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Janine J wrote a review Jan 20
5 contributions7 helpful votes
visited 3 times before last 2018 and enjoyed it as it was quiet around the pool so could enjoy the cabana now so noisy with v loud music and quizzes etc cannot relax and read.Covid protocols poor mostly Americans who are not socially distancing or wearing masks on entering/ leaving the restaurants or in hotel corridors or in lift .staff all masked. not enough notices about rules do not feel safe. Will not be visiting again
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Date of stay: January 2021
3 Helpful votes
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Rob P wrote a review Jan 20
3 contributions21 helpful votes
My wife and I are long time Loyal Sandals/ Beaches customers and have referred many of our friends, family and clients over the years. We had 2 trips planned for 2021 and one for 2022. Our first trip was to Antigua but decided not to go due to the recent upticks in COVID-19 cases and the fear of not being able to return back to the US or not being able to enter Antigua. So we opted to cancel the trip since we already had 2 other trips booked. Sandals charged the whole trip to our credit card and we immediately cancelled the trip to get our 11,000.00 refund back. Sandals said it would take 7-10 days to get our 11,000.00 refund back and it’s day 14 and still haven’t received it! With that being said the real issue we have with Sandals is that they refused to refund our initial 250.00 deposit we had initially made because of company policy! Even though they saw we had 2 other trips book we were willing to have them push the 250.00 to one of the other trips hoping the Pandemic will minimize over time and we will be able to go. But again Sandals couldn’t budge from their antiquated refund POLICY! With that being said we decided to cancel the other trips and sacrifice a total of $750.00 and vow NOT to ever travel to a SANDALS/BEACHES resort again. To treat customers like this, especially LOYAL customers, is an awful way to conduct business during this awful pandemic. All businesses have had to adapt to the current situation and it’s too bad SANDALS/BEACHES has not. I will also NOT be referring anyone else to any of there resorts.
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Date of stay: January 2021Trip type: Traveled as a couple
4 Helpful votes
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SanGrya wrote a review Jan 20
Leicester, United Kingdom30 contributions24 helpful votes
We had a great time at Sandals but in no way does it meet your expectations and the photos used for marketing do not show the real situation. For example, the beach is littered with vendors and their stalls; they stopped us from using it. I know all beaches are public but other countries have adopted policies to help manage this so why can’t Antigua? Being English we thought there was a lack of healthy food on offer and it catered mainly for those Americans who like a fatty diet. The Sushi was definitely the best food there. No ginger beer on site at all so no ‘dark & stormy’ cocktails but the bar staff were helpful when making other drinks the way you like them. There are photographers and spa reps everywhere trying to upsell. The Club concierge service is mainly woeful. Check-in was truly awful. We never used our air con at night, then one night when the rooms all around us in the Mediterranean Building did, our room went completely mouldy. It was our last night so to compensate the manager gave us the room next door to use until we left for the airport. This was fine but the room next door was far superior to the one we had so that was an eye-opener as I’m sure they are exactly the same price! We spent most days bobbing about in the main pool, drinking cocktails, taking part in the quizzes and games, and chatting to other guests. That was the highlight for us, but someone did tell us that in normal circumstances, that pool is packed with people and a very different experience. So we were spoilt, in that respect. I don’t think we’d go to a Sandals again now that we’ve tried one to see what all the hype is about. It wasn’t great value for money, although you do get a lot of facilities and activities to enjoy, which I think is probably unique to Sandals. Overall great fun, but expensive and just nowhere near what is advertised!
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Beron Hurst, Owner at Sandals Grande Antigua Resort & Spa
Responded 2 days ago
Hello and thank you for taking the time to share your review of Sandals Grande Antigua. We were delighted to have had you as a guest with us and while we are glad to note that you enjoyed your stay overall, it is disheartening if you felt like there were elements of your stay that did not meet expectations. In all that we do, we strive to provide first-class experiences to all of our guests and as such, we encourage guests to speak with the Resort Management team should they come across something that does not seem to meet standards. Please rest assured that once given the opportunity, our Resort Team is always willing to accommodate reasonable requests. We only hope that you would permit the more positive aspects of your experience to outweigh any dismay you may have felt as we would like nothing more than for another opportunity to surpass your expectations during your next trip.
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room4dana wrote a review Jan 19
7 contributions4 helpful votes
+1
They promised us FREE Scuba diving and $500 spa credit and did not keep their promises. Our mattress was at least 25 years old with no mattress pad. It was so disgusting, we asked them to change it. Once you’re on the island, there’s literally nothing you can do about problems so you better be flexible and just roll with it or it will ruin your vacation. The food is not 5 stars, the rooms and beds are not 5 stars. The ocean is 5 stars. You’re dealing with an international company that has 0 accountability. You have no recourse if something goes wrong so just avoid them completely. If you do fly to Caribbean, eat at a stateside airport and bring snacks. Customs, immigration, and health screening took at least 2 hrs on top of 3 hour flight. You can’t go to the bathroom once you’re in customs so best to go on plane before you deplane. Book at a reputable hotel and pay for excursions. This “all-inclusive” is a total rip off.
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Date of stay: January 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from , Owner at Sandals Grande Antigua Resort & Spa
Responded 2 days ago
Hello and thank you for taking the time out to write us your review on Sandals Grande Antigua. At Sandals, we are a service orientated organization and take our guests comments very seriously. We take great pride in providing our guests with the very best service and a comfortable environment to enjoy which leaves us very disappointed to note that your experience was not more reflective of this goal, which is certainly not indicative of our operations. While we respect the opinions you have expressed, I assure you the concerns mentioned are not indicative of the norm and do encourage you to reach out to our Customer Care team at customersupport@sandals.com who are always willing to investigate further. We value your feedback and do hope for an opportunity to regain your confidence in our brand. We look forward to welcoming you back to one of our resorts again in the not so distant future!
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PRICE RANGE
$231 - $998 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals grande antigua hotel st. john`s, sandals grande antigua resort and spa, sandals antigua, hotel sandals grande antigua, sandals grand antigua, sandals grande antigua resort & spa, antigua sandals
LOCATION
CaribbeanAntigua and BarbudaAntiguaSaint John ParishSt. John's
NUMBER OF ROOMS
373
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Frequently Asked Questions about Sandals Grande Antigua Resort & Spa
Which popular attractions are close to Sandals Grande Antigua Resort & Spa?
Nearby attractions include Dickenson Bay (0.3 miles).
What are some of the property amenities at Sandals Grande Antigua Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sandals Grande Antigua Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sandals Grande Antigua Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sandals Grande Antigua Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Sandals Grande Antigua Resort & Spa?
Conveniently located restaurants include Stella Ristorante, Casa Roots - Beach - Food & Drinks, and Ana's On the Beach.
Are there opportunities to exercise at Sandals Grande Antigua Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sandals Grande Antigua Resort & Spa have an airport shuttle?
Yes, Sandals Grande Antigua Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandals Grande Antigua Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandals Grande Antigua Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sandals Grande Antigua Resort & Spa?
Many travelers enjoy visiting Fort Barrington (3.1 miles) and Fort James (2.1 miles).