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Le Mas des Herbes Blanches

Route de Murs, 84220 Joucas, Gordes, France
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167 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Greater London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are just back from a great week in The Luberon where we stayed in this great small hotel with amazing views and a really dedicated, friendly, and professional staff. We traveled as a family with two children (7 and 11 years old). The facility is just completing a major renovation where new rooms and additional facilities have been added... More 

Helpful?
1 Thank AmericanInLondon77
Brussels, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Aware that the property is actually in "soft" opening and have read the recent reviews, we arrived at Le Mas des Herbes Blanches with an uncertain feeling how our 3days stay in this renovated Relais & Chateaux with go. Very kind and quick check-in by the reception staff, unfortunately our room was not ready straight away (it was 5pm so... More 

Helpful?
Thank CindyVdE
Vancouver, Canada
Level Contributor
133 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I don't know who rates these hotels & gives them 5 stars? Walked into reception at 2;30 pm the young small front desk man was on the phone .He paused from his call & in the rudest manor can I help you. We told him we were checking in & he looked up our rate ( which we prepaid )... More 

Helpful?
Thank Heather A
Nice, France
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

This beautiful Hotel has a big problem. The Staff. .the breakfast isn't valuable. Very bad service long waiting time. Many times asked for the same thing what arrived 5-10 min laterserved cold eggs cold chocolate etc.

Helpful?
Thank Crismatic
Management response:

Dear Mr Crismatic , Thank you for taking the time to give your feedback on your last stay at Le Mas des Herbes Blanches. I deeply regret your disappointment, and please accept our apologies for evoked dysfunctions that unfortunately degraded the quality of your experience with us. For the breakfast issue, i immediately talked to the head of department and... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The staff at this hotel provided the worst service I have ever experienced, period. The staff was unhelpful and disrespectful. We had to leave after one night of a five night stay due to a multitude of unresolved problems at the hotel. Too angry to even list all of the different ways this hotel disrupted my vacation. Absolutely horrible service.... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Eric C
Management response:

Dear Mr C , Thank you for taking the time again to give your feedback on your last stay at Le Mas des Herbes Blanches. I deeply regret your disappointment, and please accept our apologies for evoked dysfunctions that unfortunately degraded the quality of your experience with us. We suffered a few issues that have delayed the final delivery of... More 

Tokyo, Japan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My friend in Paris booked us here since it was newly renovated and should be quiet, clean and with decent breakfast, but it was absolutely the opposite. By far this was the worst hotel getaway experience I ever had. We got a room with a semi private pool to start out with. But when we got to the room, there... More 

Helpful?
2 Thank Jiyugaoka
Management response:

Dear Mr H , Thank you for taking the time again to give your feedback on your last stay at Le Mas des Herbes Blanches. I deeply regret your disappointment, and please accept our apologies for evoked dysfunctions that unfortunately degraded the quality of your experience with us. We suffered a few issues that have delayed the final delivery of... More 

New York City, New York
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

8.8 “Beautiful place, incredible food, very helpful reception staff.” Magical restaurant, pool, terrace, reception staff, views. Thank you Flovent and David for your incredible helpful advice and suggestions. Work in progress, need some small improvements like more shelves in bathroom and shower room. More available towels in the pool, better cleaning service. Terrible wifi

Helpful?
Thank audi6023247
Management response:

Dear Audi6023247, Thank you for taking the time to give your feedback on your last stay at Le Mas des Herbes Blanches. We really appreciate that you enjoyed the place, the food and our team. I will definitely pass your thank you to Florent and David from the front desk team and to the restaurant team also. I deeply regret... More 

London, United Kingdom
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We have visited at this hotel 5 times previously in the past 10 years and only stay in Relais Chateaux properties. We know a 5 star hotel when we see one and this doesn't come remotely close, a fact admitted by the current manager. This property has undergone a €12.5m refurbishment and extension over the past 20 months. It is... More 

Helpful?
Thank Surreyhotelguru
Management response:

Dear Maggie , Thank you for taking the time again to give your feedback on your last stay at Le Mas des Herbes Blanches. As we met in person, you know I deeply regret your disappointment, and please accept again our apologies for evoked dysfunctions that unfortunately degraded the quality of your experience with us. You know that the delay... More 

Kent, England
Level Contributor
77 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Sad to say it but this property just isn't really ready yet and if you have bookings in the next month or two then you need to be prepared for that. Or change it. Or negotiate a huge discount. We feel rather like we've been used to snag test the hotel but without the usual soft opening discount. On top... More 

Helpful?
Thank cheryltheperil
Management response:

Dear Cheryltheperil, Thank you for taking the time to give your feedback on your last stay at Le Mas des Herbes Blanches. I deeply regret your disappointment, and please accept our apologies for evoked dysfunctions that unfortunately degraded the quality of your experience with us. We suffered a few issues that have delayed the final delivery of our spaces. These... More 

Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We are well travelled within the R&C group and we're looking forward to our stay - mindful its own website mentions 're- opened' 10th June... Never-the-less, as a trusted brand we thought it would be perfect - especially at rack rate! Alas not.... The reception seemed pleasant if not somewhat underwhelming. High-viz jacket wearing workers passed through as we checked... More 

Helpful?
Thank Missljohnson
Management response:

Dear Missljohnson, Thank you for taking the time to give your feedback on your last stay at Le Mas des Herbes Blanches. I deeply regret your disappointment, and please accept our apologies for evoked dysfunctions that unfortunately degraded the quality of your experience with us. We suffered a few issues that have delayed the final delivery of our spaces. These... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Le Mas des Herbes Blanches

Address: Route de Murs, 84220 Joucas, Gordes, France
Location: France > Provence > Vaucluse > Luberon > Gordes > Joucas
Price Range: $267 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Mas des Herbes Blanches 4*
Number of rooms: 19
Reservation Options:
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