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Grand Mirage Resort & Thalasso Spa - Bali

Traveler (3702)
360
Panoramas (30)
Videos (5)

About

#8 of 27 hotels in Tanjung Benoa
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Grand Mirage Resort & Thalasso Bali is a 5 star Bali resort with a large white sandy beach right in front of the resort. With 380 rooms & suites, including new wing Family Paradise, it is set among beautifully landscaped tropical garden. Rising like a vision from the Balinese sea, it is located on the tip of Nusa Dua beach, Tanjung Benoa, Bali’s watersport center. Prime position only 20 minutes from Bali International airport, the Grand Mirage Resort is the perfect choice for a serene getaway to the Island of the Gods. Grand Mirage offers a whole new class of luxury All Inclusive and room and breakfast packages as well as an almost unlimited choices entertainment and leisure activities for adult and kids including wall climbing, adult water slide, mini water park, indoor and outdoor playground for kids. On top of it, it presents 7 world class gourmet restaurants of which one is available 24 hours, with a wide selection of food & beverage choices. Hotel guests may also enjoy the Thalasso Bali Spa and Aquamedic pool with each spa room designed with its own theme in mind, hosted by professional Spa therapists, giving the perfect relaxation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Free internet
Wifi
Internet
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Minibar
Flatscreen TV
Smoking rooms available
Private balcony
Room service
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Hotel links
Visit hotel website
Special Offer:Romance Bloom in Paradise
4,679Reviews
417Q+A
100Room tips
Traveler rating
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Popular mentions
+1
This is our first time in bali and we decided to book Grand Mirage. We booked a garden view room and a family room not knowing the two rooms are situated at different wing. When we were told by the front desk we were disappointed as the main wing and family wing are two
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Response from grandmirageresort, General Manager at Grand Mirage Resort & Thalasso Spa - Bali
Responded 4 days ago
Dear Pathfinder703773, Thank you for your kind review of Grand Mirage Resort & Thalasso Bali, we are delighted that you enjoyed a memorable holiday. I am happy to learn that my team delivered the exemplary hospitality and service that made your experience with us very special. They extend their heartfelt thanks for your special mention of their warmth and friendliness. We will promise that we continue making the best efforts to provide Grand Mirage Resort hospitality. We look forward to welcoming you again in near future Best Regards,
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+1
We stayed in room 123 for a week with 3 children (8, 6, 4) and found the hotel to be ideal for families with children of this age. Our children didn't use the kids club very much but just picked certain activities to do (which we usually stayed with them for) if your child is 4+
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Response from grandmirageresort, General Manager at Grand Mirage Resort & Thalasso Spa - Bali
Responded 4 days ago
Dear OrganisedAnnie, Thank you for reviewing your recent stay at Grand Mirage Resort & Thalasso Bali! We are delighted that you enjoyed your holiday with us. Our resort is a family friendly resort which designed a lot of interesting activities for different ages. I look forward to be at your service again! Best Regards,
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We had an incident with a stolen necklace from our hotel room and the whole handling from the hotel was disgusting. Also all the on-line pictures are lying compared to reality - the hotel is old and significant requires maintenance.
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Response from grandmirageresort, General Manager at Grand Mirage Resort & Thalasso Spa - Bali
Responded 4 days ago
Dear Sorenb41, We sincerely apologize for any inconvenience these issues may have caused to you. Thank you again for bringing this issue to our attention. the safety and security of our guests is always our top priority and guest satisfaction become our main concern as well . We have taken very serious action in regard your item was lost , According to security research and the investigation there are no suspect at all for stealing your necklace purpose in your previous room no 2228 . Most of the team who entered your room only doing their routine duties, i.e. cleaning your room and checking your minibar items . For details information regarding our investigation already sent to your private email. Once again, we sincerely apologize for the inconvenience. Best regards,
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+1
We booked 6 months in advance directly with the hotel. Booked a Junior suite (x2 adults and x3 kids - 7, 11, 12), for 6 nights, at the Family Paradise wing, including breakfast only. At no point were we informed about renovations being carried out around the main building,
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Response from grandmirageresort, General Manager at Grand Mirage Resort & Thalasso Spa - Bali
Responded 5 days ago
Dear Butterflytraveller74, Thank you for reviewing our resort. I would like to personally apologize should our service and facilities did not meet your expectation and that your recent stay was not fully satisfied. We continually try to provide our best service for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted and share to our respective department, in an attempt to improve our service. Best regards,
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Just back from our first visit to Bali. We were given differences of opinion about our location, some love it and call it paradise, others feel its ok for a cheap holiday. We were left disappointed by our experience. The Mirage has a grand entrance and a welcoming one, but
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Response from grandmirageresort, General Manager at Grand Mirage Resort & Thalasso Spa - Bali
Responded 5 days ago
Dear SuenBill2014, I would like to thank you for taking time to let us know about your recent stay with us at Grand Mirage Resort. I am sorry to hear your stay was less than satisfactory and we will surely take your comments into discussion with respective department. We value all the constructive feedback from the guest as a part of our service and we commit to do evaluation routinely to evaluate and improve on certain areas to deliver an exceptional experience to all of our guests. I do hope that your last stay experience with us will not deter you to stay with us in the next future and have the opportunity to serve you better for your next visit. Best Regards,
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PRICE RANGE
$106 - $317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mirage hotel tanjung benoa, grand mirage resort bali, grand mirage tanjungbenoa, grand mirage bali
LOCATION
IndonesiaBaliNusa Dua PeninsulaTanjung Benoa
NUMBER OF ROOMS
380
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