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Sol by Melia Benoa Bali - All Inclusive

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Jalan Pratama Bali, Tanjung Benoa 80363 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2498)
360
Panoramas (28)
Pool & Beach (494)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sol by Meliá Benoa Bali - All Inclusive
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 28 hotels in Tanjung Benoa
Location
Cleanliness
Service
Value
Travelers' Choice
Located in Bali’s tropical haven of Nusa Dua, the Sol by Melia Benoa Bali is an all-inclusive resort that focuses on fun and relaxation with its offer of luxurious rooms, world-class facilities, and exciting activities. The resort’s with rooms all boast private balconies that look out into the lush greens of the tropical garden. All our rooms are designed to convey a sense of space and simplicity to help you make the most of rest and relaxation. Accommodation and activities catered to individuals, couples and families are available. The resort hosts restaurants that cater to any taste, from passionate Italian to sumptuous Asian, and serves up themed buffets by the beach. For guests looking to rest and relax, the top-of-the-line SPA awaits with professional therapists and treatments. The resort’s breathtaking setting is open for weddings as well as meetings.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Fireplace
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
Indonesian
Hotel links
Special Offer:BLACK FRIDAY UP TO -50%

Location

Full view
63Somewhat walkable
Grade: 63 out of 100
17Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
2352Reviews290Q+A100Room tips
Traveler rating
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Popular mentions
Kerrie76 wrote a review Jun 2021
Perth, Australia13 contributions19 helpful votes
Due to Covid restrictions we have been unable to travel to Bali. Last year I was able to change the dates of our 3 night all inclusive pre paid stay with no problems at all. The service we received by phone was amazing. This year I tried to call the customer service number and was hung up on 3 times before I could even say hello. When I finally got through the person I spoke to was rude and said that no one could help me on the phone and I had to email through. The email address he gave me was incorrect and bounced back. I then rang Melia Sol Benoa and was given another email address which also bounced back. After 2 more phone calls I finally received an email address that worked. It has now been 6 weeks and the dates I had booked for has been and gone. I have not received a email regarding my request to confirm if it is possible or not to change the dates to next year. I did not think a simple change of dates due to a pandemic would be a hassle especially since we pre paid. Extremely disappointed in this chain of hotels. I did not want to leave this review on TripAdvisor but Melia had left me no option. I am hoping that my review on the lack of communication from this business would warn other people regarding booking with them.
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Date of stay: June 2021Trip type: Traveled solo
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Response from SolBenoa Bali, General Manager at Sol by Meliá Benoa Bali - All Inclusive
Responded Jul 4, 2021
Dear Kerrie76, Greetings from Sol by Melia Benoa Bali First of all, on behalf of the Management, we would like to apologize for the inconvenience towards your concern as mentioned above, and at the same time, we would also like to apologize on behalf of Melia Hotels International for some issues you might have experienced due to very high volume of messages. In order to trace your email and find your booking, it will be greatly appreciated if you can write to me directly (gex.director@solbenoabali.com), as we were unable to identify your booking only based on the Trip advisor profile and information provided. We are looking forward to hear from you. Best regards, Brigita da Santo Guest Experience Director Sol by Melia Benoa Bali – All Inclusive Resort
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Angelia Wijaya wrote a review Dec 2020
Bali, Indonesia16 contributions2 helpful votes
Hotel's Favorite
We stayed in the Junior Suite for 2 nights and ended staying for 3 nights cos we just love the room. The check in process was smooth, the reception even reminded us to use hand sanitizer cos we touched stuff around there. The room is very big, it has 2 bathroom, bed is nice and comfortable, aircon is very cold. Pool towels and bath towels are provided in the room but you have to request for bathroom amenities. The pool is not very big and the water is a bit salty but its quite nice. The beach is awesome and the water is very clear. You can just sit in the garden or chilling on the day bed watching the beach. You can also do watersports here. Breakfast was good, but the first 2 nights, the menu was totally the same. Would recommend to change the menu each day. Overall we had a very good experience here, the staffs are friendly, the hotel atmosphere is calming and the room is nice. Will be back next time.
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Date of stay: December 2020Trip type: Traveled with family
2 Helpful votes
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Jan wrote a review Nov 2020
Tanjung Benoa, Indonesia1 contribution1 helpful vote
Probably the worst hotel booking I had in Bali. First I requested to check in at 13:00 one hour before official check in time. Because I know during COVID all bigger hotels are empty. If they are lucky they have 10% occupancy. That was declined for whatever reason. Ok, no prob since it was not offered. Arrived at 14:00, parking was full nobody at the parking to tell me where to park or even a valet parking. Only one lady behind the reception desk. Then telling me at 14:00 they don’t know about my booking and the room is also not ready. So I had to wait for one hour in the Balinese heat. Of course not even a water offered, not even the complementary welcome drink. Walking around the hotel the disappointment got even bigger. Far away from the pictures! Super old hotel tried to modernize and n a low budget. 15:30 the room finally ready. First room impression very simple. Mini bar empty, no toiletries only one big towel for 2 of us. Booked a buffet dinner starting at 18:00. Very simple as well and on first view far not worth the charge! At 18:15 I got my starter plate, after 15 min rest I wanted to go for main course and it was almost empty! Just leftovers and a had to discuss with the cook to get a few sate skewers. Then the back to the hot room. AC on and nothing happened for 30 min. Meanwhile sweating in my room. Tried to call the reception for another 30 min. Finally someone picked up, I explained my problem and they said someone will come immediately but never arrived! Tired of sweating I felt asleep with open window and fan. Next morning looking forward for the booked “breakfast buffet” again disappointed not seeing any food arranged. Instead got a menu with 5 items. Really hungry took a fee of each. All things arriving was the quality of a really cheap restaurant or even bellow. Nothing you expect from a hotel or a breakfast buffet. At least the cafe latte was ok. Asking for a second one I had to discuss with the waiter again saying only one is included. Nice start in the day. More than happy to checkout now. Of course waiting again. Overall a really bad experience I can not recommend to anybody. It’s waisted money. If your hotel is not ready to server customer then don’t open.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from SolBenoa Bali, General Manager at Sol by Meliá Benoa Bali - All Inclusive
Responded Nov 15, 2020
Dear Jan, I feel saddened to read your review. In the current terribly hard situation for everybody in Bali, especially for those in the tourism sector, I don’t think it’s any good to specifically sign in on a couple of websites to post such negative comments, also coming from a neighbor. I was around the whole weekend, a simple call would have been much more constructive for all. However, it is obviously your right and up to you to write your opinions. I do appreciate some of your points, though, and will revise especially what concerns to air conditioning and Front Desk response. Just to clarify, the hotel was almost full in relation to the number of rooms we have opened, and the room was fit with the standard set up which includes a set of towels (hand, face and bath) per person, I can only apologise if by mistake just one pool towel was provided. Amenities and extra towels are available on call. Also, we are not providing buffet breakfast now, and as such it is mentioned on the website you booked through. Our rates are now nearly a third of what we usually charge, some reductions need to be applied. I regret the hotel was not up to your expectations, but it has been to the majority of our satisfied and happy customers. Best regards, Guillermo Bastarrica General Manager
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Tanya wrote a review Sep 2020
London, United Kingdom140 contributions47 helpful votes
+1
Very warm welcoming by the staff.So friendly and kind. Amazing design of the lobby and reception desk. The rental bikes and the massages were great.So much different variety of the food, both international and Asian cuisine. Loved the espresso coffee in the morning,if I am not wrong it was 100% arabica. We especially loved the entertaining programs each night. And we loved the dining on the beach, with the long preparation of the big round tables and chairs with bows. Each night was like a big important celebration,we loved that...to feel special every single night. The smell of Frangipani flowers were everywhere in the hotel,I will always keep this precious memory.Great value for the money, if you choose All inclusive. Highly recommended!
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Date of stay: October 2019
Rooms
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Room Tip: Go for All inclusive package
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3 Helpful votes
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VICKIE M wrote a review Jun 2020
1 contribution10 helpful votes
I booked this resort and payed over $5000 prior to covid-19. The resort was closed for the dates booked due to covid. Melia refuse to refund and now will not reply to my emails. It would seem that this hotel chain who have over 300 resorts around the world will continue to take bookings even though most of their hotels are closed so be warned that if you pay them and the hotel is closed they will keep your money and try to offer credits or vouchers for a later date however when you check the rates they have risen substantially. They have a complete lack of customer service and behave in a very deceptive and dishonest manner.
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Date of stay: June 2020
Location
Cleanliness
Service
9 Helpful votes
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PRICE RANGE
$86 - $151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia benoa hotel tanjung benoa, melia hotel benoa, melia hotel tanjungbenoa, melia benoa bali
FORMERLY KNOWN AS
Melia Benoa
LOCATION
IndonesiaBaliNusa Dua PeninsulaTanjung Benoa
NUMBER OF ROOMS
128
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Frequently Asked Questions about Sol by Meliá Benoa Bali - All Inclusive
Which popular attractions are close to Sol by Meliá Benoa Bali - All Inclusive?
Nearby attractions include Royal Orchid Spa (0.2 miles).
What are some of the property amenities at Sol by Meliá Benoa Bali - All Inclusive?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sol by Meliá Benoa Bali - All Inclusive?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sol by Meliá Benoa Bali - All Inclusive?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sol by Meliá Benoa Bali - All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Sol by Meliá Benoa Bali - All Inclusive?
Conveniently located restaurants include Royal Orchid Resto, Allspice Dining & Ocean Terrace, and Warung Bejana Nusa Dua.
Are there opportunities to exercise at Sol by Meliá Benoa Bali - All Inclusive?
Yes, guests have access to a pool and a fitness center during their stay.
Does Sol by Meliá Benoa Bali - All Inclusive have airport transportation?
Yes, Sol by Meliá Benoa Bali - All Inclusive offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sol by Meliá Benoa Bali - All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sol by Meliá Benoa Bali - All Inclusive?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sol by Meliá Benoa Bali - All Inclusive offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.