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Agua Hotels Mondim de Basto

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615 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Maidstone, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

All the website images promise a great experience but the reality is disappointing. The staff are very helpful and the hotel is very clean but everything has seen better days and the facilities do not justify even the discounted prices. The quality of catering - except at breakfast - is no more than average and certainly doesn't justify 4 stars

Helpful?
Thank nickward2014
Amb A, Gerente at Agua Hotels Mondim de Basto, responded to this review
Google Translation

Exmo Senhor, Obrigado. Todos os apontamentos registados Vamos supera-los. A partir de 15 de Setembro vamos fazer obras de ampliação... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 26, 2016

Good: The hotel is quiet and well located (the view is amazing). The staff is nice and very helpful. The hotel restaurant was a very pleasant surprise in terms of food and price. The outside pool and garden were well mantained. Not so Good: The entire hotel could use some renovation works (the spa in particular).

Helpful?
1 Thank Joao F
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 1, 2016 via mobile

Got here yesterday and I have to say I'm not impressed at all and I'm in fact thinking about reporting this hotel. When making the booking I was told this was a smoke free hotel. I was next to the pool with my little baby and people smoking literally next to us. Let's put it this way, it is wasn't... More 

Helpful?
1 Thank LondonRosa
Amb A, Gerente at Agua Hotels Mondim de Basto, responded to this review

Dear Madam, We regret the event The hotel is no smoking inside . Outside we could not prohibit people from smoking. Legislation in Portugal . More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 29, 2016 via mobile

The view is priceless but the hotel in need of a revamp! Spa is average and the pool was full of families and kids that can make it a bit noisy. Small sauna and steam room can do the trick. 5minutes driving from the city center.

Helpful?
Thank Susana Q
Amb A, Gerente at Agua Hotels Mondim de Basto, responded to this review
Google Translation

Exma Sra Susana, Obrigada pelas suas palavras. As suas preocupações são as mesmas que as nossas.Estamos a trabalhar na medida... More 

Porto, Portugal
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed April 1, 2016

The contemporary building is housed in a space of really beautiful and peaceful nature and as it is in a high position, allows a pleasant and panoramic views. Once inside the building, we realized that this deserved a better maintenance. In the rooms, we lack such basic things like a chair or towel rails in the bathrooms. Things we trying... More 

Helpful?
2 Thank pamorim
Amb A, Gerente at Agua Hotels Mondim de Basto, responded to this review
Google Translation

Exma Sra PAAMORIM, Agradeço os seus comentários. Dos vários transcritos uns são facilmente superados outros estamos em fase de ampliar... More 

London, England, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 11, 2016 via mobile

Friendly staff with good facilities and an amazing view. Good sized rooms, comfy bed and a great shower. Located on a hill top with views of the river and mountains with great restaurants just a few minutes drive. Staff were very friendly and helpfull from the receptionist to the waiters. Nice indoor pool, jacuzzi and sauna what else do you... More 

Helpful?
2 Thank Ricardo F
aguahotels, Gerente at Agua Hotels Mondim de Basto, responded to this review
Google Translation

Exmo Sr. Ricardo, Obrigado pelas suas palavras. Tentaremos melhorar ainda mais o nosso serviço. São nós muito úteis o feed... More 

Guimaraes, Portugal
Level Contributor
111 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 21, 2015 via mobile

I went there with my girlfriend and we had a very good time there. We stayed in the suite and the room was incredible!! It was really good experience! The hotel is quite new, the pool is fantastic, the views are amazing! Definitely this is a very good option!

Helpful?
1 Thank bbrito89
aguahotels, Gerente at Agua Hotels Mondim de Basto, responded to this review

Honorable MR brito, Thank you and have a great 2016 Jborges More 

White House, Jamaica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 23, 2015 via mobile

This Hotel is far from expected from a water hotel, to start water features are not to be seen, besides a small indoor pool (not very well maintained) and a outdoor pool that needs some cleaning. .. The Suite we booked was a very good size and the ONLY positive point of our stay, the room needs some deeper cleaning,... More 

Helpful?
1 Thank frederico m
aguahotels, Gerente at Agua Hotels Mondim de Basto, responded to this review

Dear Mr. Frederico Thanks for your comments . Your feedback is useful to improve our service. Thank you More 

cheshire
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed September 3, 2015

We stayed at this hotel last week. Our son and family had already booked to stay in this hotel and we decided to join them, I made a late booking directly with the hotel, a wise move! As the hotel was full we were given a house in the grounds with 2 bedrooms , 2 bathrooms, lounge, kitchen and garden... More 

Helpful?
Thank glynis2
2 reviews
3 of 5 stars Reviewed August 29, 2015 via mobile

The good is the stunning location of the hotel, the friendly staff, the lovely pool and gardens and the food ( apart from breakfast which was poor for this class of hotel ). The bad is don't book an early dinner, it's like feeding time at the zoo with all the screaming babies! The food at dinner is not fancy... More 

Helpful?
Thank Steve W
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A stunning 4 star hotel in the art of nature with a fantastic viw to the Tamega River. ... more   less 

Additional Information about Agua Hotels Mondim de Basto

Address: Monte da Paradela, Mondim de Basto 4880-162, Portugal
Location: Portugal > Northern Portugal > Vila Real District > Mondim de Basto
Price Range: $49 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Agua Hotels Mondim de Basto 4*
Number of rooms: 44
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