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Swiss Diamond Hotel Lugano

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Swiss Diamond Hotel Lugano
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315 Reviews from our TripAdvisor Community

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Showing 112: English reviews
Zurich, Switzerland
Reviewed yesterday NEW

Very spacious and modern rooms with a tasteful interior design. The design spreads an atmosphere of luxury. Rooms with balconies on the south side offer lake-view. Great poolside area (outside) and indoor pool. Very near to outlet shopping mall Foxtown (by car 10 mins) and Casino Campione in Italy as well. Lugano can be reached by the hotel shuttel. Very...

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Helpful?
Thank Argili
Canton of Zurich, Switzerland
Reviewed 1 week ago

Extremely picturesque view from most parts of the hotel. The restaurant on the top floor, provides both a discreet setting with few tables, and exclusive roof top bar. Service is highly professional and done by experienced staff. Pool area is one of the best by Lake Lugano. Hint: Rooms facing "the garden", is actually facing directly into the mountain side....

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Helpful?
Thank petertorndal
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Guest, thank you so much for your detailed feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope that...

London
Reviewed 2 weeks ago

We stayed at the SDHL in January 2017 on a voyage prive deal. First arrivals were very good, classic lake front hotel, directed into one of the (very limited) parking spaces and checked in quickly. On the parking front, bearing in mind the hotel is some way from Lugano town, you need a car and there didn't seem to be...

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Helpful?
Thank lordbase
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear guest thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the best....

Merseyside
Reviewed 3 weeks ago via mobile

We booked a 4 night stay with Voyage Prive for a really good price. We decided to hire a car and drive from Milan airport which was really straightforward and took less than an hour, so that we could explore the surrounding areas when we arrived. We arrived around 9pm, check in was very friendly and we had been upgraded...

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Helpful?
Thank Kim2801
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Kim, thank you so much for your detailed feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope that...

Melbourne, Australia
Reviewed January 12, 2017

This is a great location particularly if you have a car. Parking is convenient across the road. Recommend getting a room facing the lake. Also there are smoking and non smoking rooms. Nice pool and sauna area. Formal restaurant at the hotel but not much else in walking distance. There is also a bar with live entertainment each night.

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Helpful?
Thank glee55
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear glee55, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope that...

Switzerland
Reviewed January 7, 2017 via mobile

For a 5 stars I would wait way better!!! The bathtub was leaking. The hotel is already old! The fourniture of the hotel have to be changed... We had a bad dinner at the 31 of December!! The main entrance had a very ugly center of lights! I liked the view, the brunch, the breakfast. It is very expensive...

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Helpful?
1Thank ricardoz188
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear guest, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the best....

Birmingham, United Kingdom
Reviewed January 7, 2017 via mobile

The check-in process was easy, and due to how quiet the hotel was we were upgraded to a lake view room. I don't know what the 'mountain view' room would have seen, but cannot recommend enough a lake view room. There was a good breakfast selection, and the breakfast was available for most of the morning. The pool and spa...

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Helpful?
Thank SAshleyC
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear SAshleyC, Thank you so much for your great feedback about your stay with us. It is very much helpful to listen to your comments for all of us. I hope to welcome you back in the next future and in the meantime I wish you all the best. Kind regards. Francesco Cirillo General Manager

Luzern
Reviewed December 30, 2016 via mobile

What a great place. When you enter the reception you wonder what kind of place this is. But then...wonderful hotel room and it was great sitting on the balcony enjoying the spectacular views of the lake and the mountains. We had a package with dinner included and this was this particular day served on the terrace on the top floor....

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Helpful?
Thank Håkan J
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Håkan J , thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I...

Zurich, Switzerland
Reviewed December 5, 2016

We stayed here for one night during the weekend. The hotel itself was great - spacious rooms, good wellness, decent buffet and the shuttle service was reliable. However, the staff was not very friendly and not what I would expect from a 5-star hotel. I always treat the hotel staff in any hotel with respect, so I'm not sure what...

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Helpful?
1Thank Milan C
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Guest, thank you for your recent stay at Swiss Diamond and for your positive feedback. I sorry to hear the comments about our staff, but at the same time I am sure of theirs commitment to meet all the needs of our guests in a professional and courteous way, trying every time to go the extra-mile. However, considering your...

Kettering, United Kingdom
Reviewed November 1, 2016 via mobile

We booked a package for Swiss Diamond Hotel through Voyage Privé. A delayed flight meant we decided to take a taxi from Milan Malpensa airport to the hotel. This was around FR200 (£167) for the 50 minute journey. Do not describe the hotel as being in Lugano to your taxi driver if you're thinking of doing to same as this...

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4Thank SageAndBrooke_Owner
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear guest thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the best....

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Nestled on the enchanting shores of Lake Lugano, this luxurious property offers elegance and charm in a breathtaking location. Behind the impressive façade, the Swiss Diamond Hotel Lugano boasts dining and leisure facilities that rank among the finest in Switzerland. Only 7 km away from the centre of Lugano, the hotel features 3 restaurants serving typical regional, Mediterranean and international cuisine with a wide range of international wines. ... more   less 

Additional Information about Swiss Diamond Hotel Lugano

Address: Riva Lago Olivella, Vico Morcote 6921, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Vico Morcote
Price Range: $185 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swiss Diamond Hotel Lugano 5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Swiss Diamond Resort Olivella
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Questions & Answers

Here's what travelers have asked, with answers from Swiss Diamond Hotel Lugano staff and other travelers.
6 questions
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Questions? Get answers from Swiss Diamond Hotel Lugano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“South side with lake view”
 of 5 bubbles Argili, yesterday | Read review
“Rooms facing the garden, is actually facing direct into a mountain wall.”
 of 5 bubbles petertorndal, 1 week ago | Read review
“Get a room with lave view and a non smoking room if you are a non smoker.”
 of 5 bubbles glee55, Jan 12, 2017 | Read review
“lake view is recommended”
 of 5 bubbles Banni91, Oct 31, 2016 | Read review
“Choose a lakeside view room”
 of 5 bubbles ems3375, Sep 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question