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Swiss Diamond Hotel Lugano

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Swiss Diamond Hotel Lugano
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296 Reviews from our TripAdvisor Community

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Showing 104: English reviews
Zurich, Switzerland
Reviewed 3 days ago NEW

We stayed here for one night during the weekend. The hotel itself was great - spacious rooms, good wellness, decent buffet and the shuttle service was reliable. However, the staff was not very friendly and not what I would expect from a 5-star hotel. I always treat the hotel staff in any hotel with respect, so I'm not sure what...

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Thank Milan C
Kettering, United Kingdom
Reviewed November 1, 2016 via mobile

We booked a package for Swiss Diamond Hotel through Voyage Privé. A delayed flight meant we decided to take a taxi from Milan Malpensa airport to the hotel. This was around FR200 (£167) for the 50 minute journey. Do not describe the hotel as being in Lugano to your taxi driver if you're thinking of doing to same as this...

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1Thank SageAndBrooke_Owner
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear guest thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the best....

Jiangyin, China
Reviewed October 31, 2016

The stay in the Hotel was really nice, we booked one day in advance the only thing which was not so good, were our rooms (pretty small) but overall a perfect night in a amazing hotel. We did not eat in the restaurant of the hotel, we only had our breakfast in the hotel, which was good.

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Helpful?
Thank Banni91
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Banni91, Thank you so much for your great feedback about your stay with us. It is very much helpful to listen to your comments for all of us. I hope to welcome you back in the next future and in the meantime I wish you all the best. Kind regards. Francesco Cirillo General Manager

Atlanta, Georgia
Reviewed October 17, 2016

We stayed at this hotel to travel to Lake Como and Milan for day trips. It seemed as though it was in a nice setting with excellent room quality and amenities. Upon arrival, we were thrilled. The minute we opened our room door we knew we were in for an excellent stay. (judge for yourself. Pictures attached. Mind you after...

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Thank Jim P
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Jim P, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope...

Nottingham, United Kingdom
Reviewed October 15, 2016 via mobile

The hotel was lovely sitting facing the lake. We found things a bit pricey at the hotel but that was expected in Switzerland. Hotel ran an hourly service into town but did stop a little too early if you wanted a drink after a meal. The rooms were very well appointed and the restaurants were lovely. Attention to detail was...

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Thank scott o
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Scott o, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope...

Reviewed September 29, 2016

This is a beautiful hotel located across the lake just outside of Lugano. The hotel offers a courtesy shuttle to pick you up and drop you off from the airport or train station. They also offer a courtesy shuttle to drop you off into town and back to the hotel. The staff are very friendly and extremely helpful. The staff...

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Helpful?
Thank ems3375
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear ems3375, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope that...

Antwerp, Belgium
Reviewed September 12, 2016 via mobile

I was in the SDH only for one night - not the first time - it was extremly nice - the staf is very helpfull - the pool and the spa was very much refreshing - i am definitly going back !!!!!! chapeau !!!!!!

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Thank mosheneumann
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear mosheneumann, Thank you so much for your great feedback about your stay with us. It is very much helpful to listen to your comments for all of us. I hope to welcome you back in the next future and in the meantime I wish you all the best. Kind regards. Francesco Cirillo General Manager

Geneva, Switzerland
Reviewed September 5, 2016 via mobile

Pros: hotel staff is lovely - helpful and prompt in resolving issues and answering questions. Shuttle service to Lugano and the airport is very handy (since this hotel is not close to anything). Bathroom was clearly updated and is quite nice. Cons: carpet is filthy - like 3rd world hostel filthy - no amount of steam cleaning would make this...

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Thank mircrypt
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear , mircrypt thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the...

Reviewed August 30, 2016 via mobile

Nice everything, but check if the spa is open before you plan, they were doing work while we were there. Also, check for how hard your bed is before trying to sleep. Ours felt like sleeping on the ground...

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Thank leo s
Direzione_albergo, Direttore generale at Swiss Diamond Hotel Lugano, responded to this review

Dear Leo s, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope...

Island of Malta, Malta
Reviewed August 20, 2016 via mobile

Exquisite is the word to describe this outstanding hotel. Service with a smile. Cleanliness is not notch. Shuttle service superb. Spa is so beautiful and relaxing.To compliment all this, the level of the food is excellent.

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Thank Connie S
Direzione_albergo, Direttore at Swiss Diamond Hotel Lugano, responded to this review

Dear Connie S, thank you so much for your positive feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Nestled on the enchanting shores of Lake Lugano, this luxurious property offers elegance and charm in a breathtaking location. Behind the impressive façade, the Swiss Diamond Hotel Lugano boasts dining and leisure facilities that rank among the finest in Switzerland. Only 7 km away from the centre of Lugano, the hotel features 3 restaurants serving typical regional, Mediterranean and international cuisine with a wide range of international wines. ... more   less 

Additional Information about Swiss Diamond Hotel Lugano

Address: Riva Lago Olivella, Vico Morcote 6921, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Vico Morcote
Price Range: $192 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swiss Diamond Hotel Lugano 5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Swiss Diamond Resort Olivella
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Questions & Answers

Here's what travelers have asked, with answers from Swiss Diamond Hotel Lugano staff and other travelers.
5 questions
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Questions? Get answers from Swiss Diamond Hotel Lugano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“lake view is recommended”
 of 5 bubbles Banni91, Oct 31, 2016 | Read review
“Choose a lakeside view room”
 of 5 bubbles ems3375, Sep 29, 2016 | Read review
“Ask for a lakeside room.”
 of 5 bubbles 278jayneb, Apr 27, 2016 | Read review
“Lave view obviously is the way to go; I didnt ask for it and still got one...WOW”
 of 5 bubbles pbesman, Nov 21, 2015 | Read review
“There is a Michelin star resturant in the hotel.”
 of 5 bubbles MelindaE684, Oct 7, 2015 | Read review
5 of 5
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