This was a "bucket list" item for my husband and me to stay in a Western Cabin along the North rim of the Grand Canyon. The views were amazing and the cabin was great! We stayed for a week and were able to fully enjoy all the North Rim has to offer!
We spent 2 nights with lodging in motel room. Honestly nothing comfortable about room - bed hard, scratchy sheets, pathetic pillows, stained carpets, and unpredictable shower temperature. Buffet breakfast in lodge for $15/pp disappointing. Several food items nearly cold. No cereal, oatmeal or yogurt option. Dinner in lodge was very good but a few more simple options for teenagers would had been nice. Staff in general store at campground need attitude adjustment. Views from lodge amazing anytime of day.
We loved the quiet beauty of the North Rim. The lodge and veranda are very special. Food was reasonable (make dinner reservations far in advance). I’m so glad we visited. However, Pioneer Rim Cabin #60 is in need of serious attention. I’ve never slept with so many bugs in my life. While I appreciated the view and didn’t have huge expectations, the interior wooden walls of the cabin don’t appear to have been dusted in several years. There were several broken windows and this allowed a lot of insects/spider webs in the cabin. The window frames are in need of resources My daughter’s cabin #59 seemed a little better. My family loved the nuke ride to Supai tunnel. The other issue with the cabin is that the door handle would lock but the door could just be pushed open while locked. We mentioned these issues at the front desk who made a note but I’m not sure the repairs can be made without taking the cabin out of service. In the end we were glad our 1 night stay wasn’t longer. Maybe some are more refurbished but this one needs power washing, dusting, and new windows/door.…
I completely agree with the previous comments rearding these completely outdated cabins. The walls and connecting door are so thin that you can hear every word from the adjacent cabin room. The bathroom is unbelieveably small and I could barely manage to shower in comfort. The fixtures and fittings in the main room are appalling, we had to take half of our luggage back to the car as there was a paucity of drawers and shelves. We stopped here for three nights as a treat and left suffering from sleep exhaustion. Never again.
The location is great for hiking in/out of the North Rim via the Kaibab Trial. The main lodge and it's balconies offer incredible views of the canyon. But.... that's where it ends. The cabin's are clean but rustic. The restaurant - great view if you can get a seat by the table but getting a reservation is difficult and the food is pretty subpar for the outrageous price. In hindsight, instead of staying there, would have stayed somewhere else and just gone for a drink on the balcony.
The cabins are generally clean and what you expect. But, you cannot rely on the rooms being cleaned daily without having to ask them to. No one was allowed to check in before four PM. This means everyone had to wait in line to check in. The lodge had only been open for a week and the Dining room was out of three main dishes out of about eight offered. The staff was overworked and more than willing to tell you how bad things were. This was our fourth trip to stay at this lodge and since Xanterra resorts lost the concession it has gone down hill. ARA has the concession now and they seem to be more interested in making a fast buck rather than providing a quality experience at such a wonderful setting. The gift shops were poorly stocked and offered limited hours. In past years the saloon would serve the patio viewing area with food and drink. That is gone.…
The location is amazing. The cabin was run down and filthy.the carpet badly stained. Dust all over. Coffee maker broken. They said they would take care of it but never did. Phone broken. No checkout instructions. Clean sheets and towels. If the corporation would invest in refurbishment it could be absolutely amazing. Fix the broken outlet covers, put a plate over the junction box, fix the soap dispenser, clean out cobwebs and spiders, install locks that function with ease instead of trying to fix the old ones. The restaurant was expensive and mediocre. The deli was good. The corporation that runs the concessions knows they are the only game in town so have to do nothing. People will come. We have stayed in a number of national parks and have never been disappointed. Even if old they were clean and maintained. If you plan on visiting I would stay elsewhere and drive or camp.…
The second star is for the hustle and good attitude of the employees trying their best. The scenery is still worth the hotel experience. The lodge’s veranda is amazing too. This is the only place you can stay on the north rim and they take advantage. We’ve also stayed at the Yosemite and Zion lodges and they were wonderful. This one is far, far behind. The completely insane part is they wouldn’t let anyone check in before 4pm on the dot. We went to inquire again at 3:45 and a line had already formed. By 4, there were over a hundred people in line. Since most people only spend a night or two there, you have nearly the entire capacity of the hotel standing in a line in the hot street waiting to check in. Most of these people are senior citizens or exhausted hikers. You would think this would be an all-hands-on-deck situation for the front desk staff but no, they only had two employees checking people in. Despite getting in line early, it still took another 45 minutes after opening for us to get to the front. I’m sure most people spent multiple hours there.…
This ‘buffet style’ breakfast at the lodge was ludicrously bad. Due to Covid, you had to line up to be served on a tiny plate by servers without masks. Eggs were eggs, but bacon was devoid of any moisture whatsoever. The sausage had the taste and consistency of a hockey puck. Worst of everything were the potatoes. Obviously frozen style, they weren’t even cooked, cold and gummy. All of this for ‘only’ $39 for two. Cross this off the list before you ever try it.
Rooms were dirty even though we waited to get our rooms. Toilet was not flushed from a bowl movement. Toothpaste still in sink. Bandaid was on floor in bathroom. Hole in futon and the cover looked like it was 20 years old. Little to none help for handicapped. Ate supper in restaurant and the salmon was not cooked. It was rare. The food looked like it sat under a heat lamp for a long time. The staff everywhere was overwhelmed. Most of the problems were due to the BUS TOURS. They got helped before anyone else. We had reservations a year in advance. Very disappointing.
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