Kaya Artemis Resort and Casino
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Avg. $245 /night, 1/26 - 1/27
$246
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$244
per night
$242
per night
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About
#2 of 4 hotels in Bafra
Location
4.4
Rooms
4.2
Value
4.4
Cleanliness
4.2
Service
4.4
Sleep Quality
4.4
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Art Deco Style
Languages Spoken
English, Russian, Arabic, German and 3 more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Boating
Babysitting
Valet parking
Wifi
Fitness / spa locker rooms
Personal trainer
Sauna
Hot tub
Pool / beach towels
Adult pool
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Poolside bar
Canoeing
Casino and Gambling
Game room
Hiking
Tennis court
Water park
Windsurfing
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Patio
Table tennis
Tennis court offsite
Waterslide
Nightclub / DJ
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Hammam
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
Umbrella
24-hour front desk
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Sofa bed
Whirlpool bathtub
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Wake-up service / alarm clock
Electric kettle
Bath / shower
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Location
Bafra Turizm Bölgesi Magosa, Bafra 5726 Cyprus
Getting there
1 Restaurant
within 5 miles
Reviews
Traveler rating
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Time of year
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Detailed Reviews
+1
We had an amazing time. I would definitely return if it wasn't so far from the airport 😊
We initially had a problem with their air conditioning but somebody came to fix that and we have no problem. We stayed in a room in 3rd block. The hotel and grounds are absolutely magnificent I have never seen anything like it. Prices in security they give you tell cards on arrival so you get fresh clean towels at the pool or beach every day. It is an absolute disgrace that people seem to to reserve beds around the pool yet 75% of them aren't even sat on by the end of the day..
This issue is not just this hotel it is everywhere it can't be helped but we could not get a bed at their main pool at all the entire time we were there.
A few things by wood point out:
Cons..
The hairdressers is an absolute RIP OFF two plaits with a color in it on a 7 year old, was $60!!!! They weren't even done well enough to last a week..
The flies at the dinner hall are absolutely crazy, they are everywhere, no exaggeration each table would have like 10 flies at a time.. they would be around the food counters too.
The entertainment wasn't great, but others liked it. TV was only in Turkish too
Pros:
Pools are great, kids pool is cool.
Premium beer is served on the all inclusive, Budweiser/Miller.
Food and BBQ was fantastic.
Towel cards - save on reusing and damp towels.
Beautiful picturesque grounds.
We initially had a problem with their air conditioning but somebody came to fix that and we have no problem. We stayed in a room in 3rd block. The hotel and grounds are absolutely magnificent I have never seen anything like it. Prices in security they give you tell cards on arrival so you get fresh clean towels at the pool or beach every day. It is an absolute disgrace that people seem to to reserve beds around the pool yet 75% of them aren't even sat on by the end of the day..
This issue is not just this hotel it is everywhere it can't be helped but we could not get a bed at their main pool at all the entire time we were there.
A few things by wood point out:
Cons..
The hairdressers is an absolute RIP OFF two plaits with a color in it on a 7 year old, was $60!!!! They weren't even done well enough to last a week..
The flies at the dinner hall are absolutely crazy, they are everywhere, no exaggeration each table would have like 10 flies at a time.. they would be around the food counters too.
The entertainment wasn't great, but others liked it. TV was only in Turkish too
Pros:
Pools are great, kids pool is cool.
Premium beer is served on the all inclusive, Budweiser/Miller.
Food and BBQ was fantastic.
Towel cards - save on reusing and damp towels.
Beautiful picturesque grounds.
Read more
Date of stay: August 2022Trip type: Traveled with family
Room Tip: Not very wheelchair friendly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NAZ TEKMAN, Diğer at Kaya Artemis Resort and Casino
Responded Jan 16, 2023
Our Dear Guest, Wishing you a great day from Kaya Artemis Resort & Casino Hotel. Thank you for your feedback you left on Tripadvisor, because each feedback will help us to improve our services. We have taken note of your valuable comments regarding the shortcomings you experienced with us. We look forward to welcoming you back soon. Best regards, Guest Relations Manager Kaya Artemis Resort & Casino Hotel naz.tekman@kayahotels.com.tr
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in this hotel for 8 days (16-24 October) and believe me I am a fussy person and I cannot find anything to complain about - apart from the weight that we put on due to delicious food.
It is an established hotel so the rooms in the holiday village are not newly decorated but our room was all smart, clean and everything worked perfectly. I had a look at newer rooms in the main building, which were new and felt more upmarket but decided to stay in the holiday village as it was more child friendly and the location suited us.
The beach is to die for, simply incredible, soft and fine sand on the beach and in the sea. We later found out it is the best beach in the north side of Cyprus.
Staff couldn't do enough for you, so kind, helpful, warm and polite. Sena Hanim from customer relations was great, I believe she reads people's minds, so good at understanding our needs. I don't know all he names but from the receptionist to cleaner, everyone was so nice. I congratulate the hotel management for picking such great people.
The gentleman who tirelessly played gorgeous music on the piano at afternoon tea time and guitar the evenings, his love of music and sense of fun was simply contagious.
Our 8 year old son had a great time too. Kids' club was closed but we didn't miss it too much thanks to the water slides and the beach.
The weather was very pleasant in October. It really felt covid safe as everyone was tested.
I cannot wait to go back to Kaya Artemis soon. What a gem! Thank you very much for a much needed lovely holiday.
It is an established hotel so the rooms in the holiday village are not newly decorated but our room was all smart, clean and everything worked perfectly. I had a look at newer rooms in the main building, which were new and felt more upmarket but decided to stay in the holiday village as it was more child friendly and the location suited us.
The beach is to die for, simply incredible, soft and fine sand on the beach and in the sea. We later found out it is the best beach in the north side of Cyprus.
Staff couldn't do enough for you, so kind, helpful, warm and polite. Sena Hanim from customer relations was great, I believe she reads people's minds, so good at understanding our needs. I don't know all he names but from the receptionist to cleaner, everyone was so nice. I congratulate the hotel management for picking such great people.
The gentleman who tirelessly played gorgeous music on the piano at afternoon tea time and guitar the evenings, his love of music and sense of fun was simply contagious.
Our 8 year old son had a great time too. Kids' club was closed but we didn't miss it too much thanks to the water slides and the beach.
The weather was very pleasant in October. It really felt covid safe as everyone was tested.
I cannot wait to go back to Kaya Artemis soon. What a gem! Thank you very much for a much needed lovely holiday.
Read more
Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip: Holiday village for families and main building for couples
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NAZ TEKMAN, Diğer at Kaya Artemis Resort and Casino
Responded Jan 16, 2023
Dear Guest, We would like to thank you for choosing Kaya Artemis Resort and Casino Hotel for your vacation. We highly appricate that taking the time to review your stay. We are happy to know that you thoroughly enjoyed your holiday and our entertainment team were a big part of it . We look forward to welcome you again in the near future. Kind Regards Guest Relation Manager Kaya Artemis Resort and Casino Hotel naz.tekman@kayahotels.com.tr
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I strongly recommend Kaya Artemis Hotel- fantastic food, great swimming pools, truly dedicated animators creates amazing atmosphere and guarantee the best holidays you can imagine. Rooms in main building looks luxury, personnel is taking care of all guests needs.
Świetne wakacje na Cyprze. Odwiedziliśmy wiele hoteli ale Kaya Artemis to klasa sama w sobie. Doskonale jedzenie, wspaniała obsługa, doskonale zagospodarowanie terenu. Polecam gorąco :)
Świetne wakacje na Cyprze. Odwiedziliśmy wiele hoteli ale Kaya Artemis to klasa sama w sobie. Doskonale jedzenie, wspaniała obsługa, doskonale zagospodarowanie terenu. Polecam gorąco :)
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NAZ TEKMAN, Diğer at Kaya Artemis Resort and Casino
Responded Jan 16, 2023
Dear Guest, We would like to thank you for choosing Kaya Artemis Resort and Casino Hotel for your vacation. We highly appricate that taking the time to review your stay. We are happy to know that you thoroughly enjoyed your holiday and our entertainment team were a big part of it . We look forward to welcome you again in the near future. Kind Regards Guest Relation Manager Kaya Artemis Resort and Casino Hotel naz.tekman@kayahotels.com.tr
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at the Kaya for two weeks, the service from staff we received was great, very helpful and attentive to our requests.
Reading some of the reviews in relation to the holiday village rooms, was pleasantly put at ease once arrived. The room is spacious, nicely decorated and clean. It’s slightly dated, but not really a problem, It’s not a newly built hotel after all. Beware of staying is some of the blocks behind the Limak hotel, has you can hear the disco playing into the early hours. In my opinion the best blocks to stay in are 1-4, slight walk away to the beach, pool and restaurants. But didn’t see that as an issue.
The cleaners only tidy the rooms, they are not cleaned, I really feel that at least the toilet should be sanitised and cleaned on a daily basis.
You also need to watch out not to get run over by a van or buggy speeding down the corridors of the holiday village. Made me feel quite uncomfortable, and nervous of children running around.
The beach is beautiful, crystal clear waters!
Great selection of food, however we got an upset stomach eating at the hotel. I would put this down to the problem with flies and the food being lukewarm.
The toilets were not very clean near the pool restaurant, the toilet roll was placed on top of the toilet cleaner handle, extremely unhygienic!
More information on kids activities would be appreciated, a couple of times a character would come out to the main restaurant and invite us out to the kids evening entertainment which was nice for the kids.
The loungers near the main pool are very uncomfortable! The adult only pool have very comfy loungers, very relaxing and chilled.
The beach Loungers are also much more comfortable. You need to be up early to reserve a place, it’s very busy around the main pool and beach.
I think if the problem with flies and the cleaning were to be scaled up this would be a fantastic stay.
Reading some of the reviews in relation to the holiday village rooms, was pleasantly put at ease once arrived. The room is spacious, nicely decorated and clean. It’s slightly dated, but not really a problem, It’s not a newly built hotel after all. Beware of staying is some of the blocks behind the Limak hotel, has you can hear the disco playing into the early hours. In my opinion the best blocks to stay in are 1-4, slight walk away to the beach, pool and restaurants. But didn’t see that as an issue.
The cleaners only tidy the rooms, they are not cleaned, I really feel that at least the toilet should be sanitised and cleaned on a daily basis.
You also need to watch out not to get run over by a van or buggy speeding down the corridors of the holiday village. Made me feel quite uncomfortable, and nervous of children running around.
The beach is beautiful, crystal clear waters!
Great selection of food, however we got an upset stomach eating at the hotel. I would put this down to the problem with flies and the food being lukewarm.
The toilets were not very clean near the pool restaurant, the toilet roll was placed on top of the toilet cleaner handle, extremely unhygienic!
More information on kids activities would be appreciated, a couple of times a character would come out to the main restaurant and invite us out to the kids evening entertainment which was nice for the kids.
The loungers near the main pool are very uncomfortable! The adult only pool have very comfy loungers, very relaxing and chilled.
The beach Loungers are also much more comfortable. You need to be up early to reserve a place, it’s very busy around the main pool and beach.
I think if the problem with flies and the cleaning were to be scaled up this would be a fantastic stay.
Read more
Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NAZ TEKMAN, Diğer at Kaya Artemis Resort and Casino
Responded Jan 16, 2023
Our Dear Guest, Wishing you a great day from Kaya Artemis Resort & Casino Hotel. Thank you for your feedback you left on Tripadvisor, because each feedback will help us to improve our services. We have taken note of your valuable comments regarding the shortcomings you experienced with us. We look forward to welcoming you back soon. Best regards, Guest Relations Manager Kaya Artemis Resort & Casino Hotel naz.tekman@kayahotels.com.tr
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
During our vacation was everything perfectly. Very kind people, great food , awesome animators . For next year we are sure , where we will go. The big pool was always clear , food fresh , drinks cold . :)
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NAZ TEKMAN, Diğer at Kaya Artemis Resort and Casino
Responded Jan 16, 2023
Dear Guest, We would like to thank you for choosing Kaya Artemis Resort and Casino Hotel for your vacation. We highly appricate that taking the time to review your stay. We are happy to know that you thoroughly enjoyed your holiday and our entertainment team were a big part of it . We look forward to welcome you again in the near future. Kind Regards Guest Relation Manager Kaya Artemis Resort and Casino Hotel naz.tekman@kayahotels.com.tr
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
We’re relaxing here now, there’s a flight tomorrow, but I don’t want to leave at all. The sea is clean, despite the fact that the coastline is sandy, there is not a blade of grass or a trash bin. On the beach there are huge umbrellas covering 4 wicker sun loungers, palm and banana trees everywhere, service everywhere, polite employees. All you have to do is wave your hand to the bartender and you’ll have a great cocktail on your table. You don’t even have to explain what you want, something tasty and beautiful always appears. For this, special thanks to an employee of the beach bar named Yunus. We live in block 11, it is the very first from the sea, the room is spacious, in addition to the bed there is a small sofa, a huge wardrobe with enough hangers. The bathroom is spacious, water does not leak from the shower stall, and it is convenient to get out. Bed linen and towels are changed every day, shower amenities and a minibar are also replenished daily, all this is done without notice. The hotel area is huge, made in antique style, all surrounded by flowers. We arrived early in the morning, we were sent to have breakfast, and then we were checked into our room, this was at 10 am. Many thanks to the guys at the reception for this. During the first three days, a girl named Aishenur called and asked how we were living and whether we liked everything. The restaurant is huge, the choice of dishes is good, mainly meat and fish dishes, fresh vegetables, a lot of fruits. We can say that there is a kitchen for every taste. In addition to the main restaurant, there is a sweet area with ice cream and waffles, a pizzeria and many bars with all kinds of drinks. The staff comes from different countries, so there are no language barriers. Twice they offered a cultural tour of Cyprus and shopping. 200 meters from the hotel there is a store with alcohol and local cheese, where you can choose something for a gift, the prices are good. The hotel has a very large casino and several VIP restaurants. One of them with Turkish cuisine, yesterday we had dinner there, there were several types of kebabs, appetizers and dessert. I liked everything, everything was delicious. Next year we are planning to visit this hotel again.
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place was very unexpected. We visited out of season on a cultural tour and were very pleasantly surprised at the price and the service. Food was good and the rooms were large and comfortable. Not a good choice for anyone with mobility problems as there was a long walk from many of the apartments to the dining room and bar areas, with slopes and some uneven paving but other than than great value.
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Date of stay: April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NAZ T, Halkla İlişkiler Müdürü at Kaya Artemis Resort and Casino
Responded Mar 8, 2020
Dear Guest godsquad2907, Initially, I would like to thank you on behalf of Kaya Artemis Resort & Casino Hotel for sharing your postive comment about your holiday on Tripadvsior platform. We appreciate your support, and would like to see you in our hotel as soon as possible. Best regards, Guest Relations Manager Kaya Artemis Resort & Casino Hotel naz.tekman@kayahotels.com.tr
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our second visit to Kaya Artemis and we wish to come many more times. Kaya Artemis meets our all expectations from a holiday resort. Even though they have not opened all amenities like open theatre or some of the waterslides yet the animation team did their best to keep us entertained all the time with dart, beach volley, yoga and water polo. Thanks to Ahmet from animation team, we had so much fun especially in dart games. Service was also great; the staff at the restaurants, bar, pool and at the beach always ask what we would like as soon as we come or our drinks finished. Reception staff is so helpful when arranging the rooms. As we stayed with our friends and families they arranged the rooms close to each other and rooms in building 11 are highly recommended if you want to stay near the beach, restaurant and the pool. Food is amazing, there is no chance that you become hungry here. Waffle at the beach bar, cocktails at the main bar by the pool are great. Be careful, they do cocktails with strong alcohol content most of the time. I don't need to mention how amazing the sea was at this time of the year, you could even sea lion fish under the pier. We didn't want our holiday come to an end, we will be looking forward to coming back here again!
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NAZ TEKMAN, Diğer at Kaya Artemis Resort and Casino
Responded Jun 5, 2022
Dear Guest, Initially, I would like to thank you on behalf of Kaya Artemis Resort & Casino Hotel for sharing your postive comment about your holiday on Tripadvsior platform. We appreciate your support, and would like to see you in our hotel as soon as possible. Best regards, Guest Relations Manager Kaya Artemis Resort & Casino Hotel naz.tekman@kayahotels.com.tr
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Keep your expectations very low, it's a complete disappointment...
The rooms are very old, not only are they old, but the cleaning is also very bad. Don't be surprised, spiders and insects can appear everywhere in the room. I wanted to put my clothes in the closet, everything turned into white dust, wiping a closet shouldn't be that difficult... Most of the employees are Africans who don't even speak English and with whom you can never communicate. Even though I said many times that I left the spare room card in because the child's medicine was in the refrigerator, they always took the card and left as if it was the only job in the room. The flush does not work, there is not even a kettle in the room, smoke comes out from the hair dryer, the shampoo-conditioner and shower gel they put in the room. The trio is of extremely poor quality and in my opinion, they are all foaming hand soap. When our hair could not be removed, we had to go and buy a real shampoo from the market…
The food is bad, tasteless, the product runs out and the new one does not come. So, if you are late for a meal for half an hour, at least 4-5 main courses will be finished.
I asked for lemon soda, for example, the friend who prepared it put a lemon slice into it with his bare hand, they give me a plate of nuts, there is a lot of roasted chickpeas in it, it is also stale, there is no one who knows how to make cocktails, the sea is shallow and never gets deep, it may be good for children, but it is not enjoyable for adults. , the aquapark is poorly maintained, in short, you can find hair-raising things in this hotel that you cannot even see in low-quality Antalya hotels, I do not recommend it at all…
The rooms are very old, not only are they old, but the cleaning is also very bad. Don't be surprised, spiders and insects can appear everywhere in the room. I wanted to put my clothes in the closet, everything turned into white dust, wiping a closet shouldn't be that difficult... Most of the employees are Africans who don't even speak English and with whom you can never communicate. Even though I said many times that I left the spare room card in because the child's medicine was in the refrigerator, they always took the card and left as if it was the only job in the room. The flush does not work, there is not even a kettle in the room, smoke comes out from the hair dryer, the shampoo-conditioner and shower gel they put in the room. The trio is of extremely poor quality and in my opinion, they are all foaming hand soap. When our hair could not be removed, we had to go and buy a real shampoo from the market…
The food is bad, tasteless, the product runs out and the new one does not come. So, if you are late for a meal for half an hour, at least 4-5 main courses will be finished.
I asked for lemon soda, for example, the friend who prepared it put a lemon slice into it with his bare hand, they give me a plate of nuts, there is a lot of roasted chickpeas in it, it is also stale, there is no one who knows how to make cocktails, the sea is shallow and never gets deep, it may be good for children, but it is not enjoyable for adults. , the aquapark is poorly maintained, in short, you can find hair-raising things in this hotel that you cannot even see in low-quality Antalya hotels, I do not recommend it at all…
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Date of stay: April 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The overall esthetic picture of the hotel was amazing, we felt like we were in an ancient palace. Moreover, the sea was fantastic, clear. Maybe too hot for us (probably more than 30 degrees in August).
However, the suggested quality of services in this hotel did not meet our expectations. We came with travel agency around 10am and we got our hotel room around 4pm which was expectable as there were many people coming to the same hotel with us. However, when we got to our room, we found out that it was a room prepared for 2 people, although we were 3. When I called the reception, there was a very rude lady on the phone who didn't even apologize and just asked if we want an extra bed or sofa. I asked for extra bed and 10 minutes later someone came and prepared the sofa (so why did she even ask when she actually didn't care?). Also, they never added third glass and they often forgot to give us third pair of towels. The water in the shower NEVER flew normally. It took me more than 30 minutes to shower because the waterflow was extremely weak. The same with the toilet, it was flushed on every fourth try. Also, our safety box in the hotel also did not work. We have probably got one of the worst rooms as we also were very far from the beach and the restaurant (around 400 m).
The food was excellent at all times, very huge variety of meals. However, in the evening it was overcrowded and it was impossible to go sooner because of the huge amount of time spent in the shower because of the lack of water... The drinks in the mini-fridge were added every day and we also appreciated the bottles of water that were held in fridges and everyone could take as many as they wanted without the necessity to wait at the bar.
We also appreciated the entertainment at night which was very special and the hotel also offers alcohol (including named brands).
Overall, we enjoyed the stay but we didn't feel that the hotel should have 5 stars as the basic requirements were not fullfiled at all - mainly the Guest services and reception acted like they didn't want to help at all.
However, the suggested quality of services in this hotel did not meet our expectations. We came with travel agency around 10am and we got our hotel room around 4pm which was expectable as there were many people coming to the same hotel with us. However, when we got to our room, we found out that it was a room prepared for 2 people, although we were 3. When I called the reception, there was a very rude lady on the phone who didn't even apologize and just asked if we want an extra bed or sofa. I asked for extra bed and 10 minutes later someone came and prepared the sofa (so why did she even ask when she actually didn't care?). Also, they never added third glass and they often forgot to give us third pair of towels. The water in the shower NEVER flew normally. It took me more than 30 minutes to shower because the waterflow was extremely weak. The same with the toilet, it was flushed on every fourth try. Also, our safety box in the hotel also did not work. We have probably got one of the worst rooms as we also were very far from the beach and the restaurant (around 400 m).
The food was excellent at all times, very huge variety of meals. However, in the evening it was overcrowded and it was impossible to go sooner because of the huge amount of time spent in the shower because of the lack of water... The drinks in the mini-fridge were added every day and we also appreciated the bottles of water that were held in fridges and everyone could take as many as they wanted without the necessity to wait at the bar.
We also appreciated the entertainment at night which was very special and the hotel also offers alcohol (including named brands).
Overall, we enjoyed the stay but we didn't feel that the hotel should have 5 stars as the basic requirements were not fullfiled at all - mainly the Guest services and reception acted like they didn't want to help at all.
Read more
Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SENA ÇAKICILI, Müşteri Hizmetleri / Ön Büro at Kaya Artemis Resort and Casino
Responded Sep 1, 2023
Our Dear Guest Wishing you a great day from Kaya Artemis Resort & Casino Hotel. Thank you for your feedback you left on Tripadvisor, because each feedback will help us to improve our services. We have taken note of your valuable comments regarding the shortcomings you experienced with us. We look forward to welcoming you back soon. Best regards, Guest Relations Manager Kaya Artemis Resort & Casino Hotel naz.tekman@kayahotels.com.tr
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
…
"WATCH every step you make , tiles are collapsing in bedrooms, flooring detaching, wooden decking collapsed under my feet - DANGER TO LIFE!!!"Read full review
"If you're there for a work event and not able to go to the beach during the day, you can still enjoy the beach at night. "Read full review
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PRICE RANGE
$240 - $271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kaya artemis famagusta
LOCATION
CyprusFamagusta DistrictBafra
NUMBER OF ROOMS
739
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingKAYA ARTEMIS RESORT AND CASINO - Updated 2025
Frequently Asked Questions about Kaya Artemis Resort and Casino
What are some of the property amenities at Kaya Artemis Resort and Casino?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Kaya Artemis Resort and Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kaya Artemis Resort and Casino?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kaya Artemis Resort and Casino?
Yes, free parking and valet parking are available to guests.
Are there opportunities to exercise at Kaya Artemis Resort and Casino?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Kaya Artemis Resort and Casino offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Kaya Artemis Resort and Casino?
The staff speaks multiple languages, including English, German, Italian, Russian, Arabic, Turkish, and Slovak.
Does Kaya Artemis Resort and Casino have any great views?
Yes, guests often enjoy the ocean view available here.
Is Kaya Artemis Resort and Casino accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.