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Traveler (243)
Room & Suite (12)
Dining (9)
Certificate of Excellence

About

#3 of 9 B&Bs / Inns in Montalbano
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free parking
Restaurant
Spa
Free High Speed Internet (WiFi)
Breakfast included
Room service
Bar/Lounge
Babysitting
Concierge
Dry Cleaning
Laundry Service
Non-smoking hotel
Public Wifi
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Room features
Air conditioning
Minibar
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quaint
154Reviews
1Q+A
4Room tips
Traveler rating
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  • 7
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Popular mentions
The farm is a dream of pure elegance and high quality services. The staff is very friendly and always available, they have a restaurant with local but at the same time refined cuisine, with products at km 0. The seaside is very close to the location and it look like Caribbean see. We will definitely come back. Daniele and Ludovica
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I stayed here 4 nights in May. This is by far the worst hotel I have stayed in for a number of years!! As highlighted in some previous reviews the road noise is continuous and kept me awake at night. The staff are also loud at night and pretty much non-existent during the day. When I asked questions or raised issues with the hotel, the response was dismissive and the issues were not addressed. Issues with the hotel I faced were: - Air conditioning didn’t work for duration of stay; - No hot water during some mornings of the stay; - Mini fridge didn’t work for duration of stay.
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+1
My husband and I paid a higher rate for a suite and encountered serious problems. Do not stay at this hotel if you are looking for peace and quiet and good service. I did not sleep the entire trip. The staff are unresponsive, unapproachable, unwilling and rude. They understood English, but spoke to each other in Italian and the question of us checking out early was non-negotiable. They were expressionless. We simply had to walk away. The hotel is more like a motel and is next to (quite literally) a busy A road. - extremely noisy traffic through the day and night as the room is directly next to the busy highway. Often large lorries and coaches which shake the room - a loud party taking place with the music coming up through our room (there are 2 interconnecting stairways from our room straight down into the kitchen and outside area). It was as if the singer was outside our room. There was no pre-warning from the hotel that this party would take place until the early hours of the next morning and the positioning of our suite meant that the music was much louder. Again, not what a guest expects when you pay a higher rate. - our fridge didn’t work the entire trip, despite telling staff twice. - the pool area couldn’t have looked more different from the Booking.com photos! Do not be fooled!! The pool was not cleaned until 4 days into our trip after my husband had complained to reception. There looks to be a pool side cabin, however it wasn’t accessible or open. The sun beds were uncomfortable with no cushions in sight. Staff saw us bring down our bed pillows to lie on and nothing was mentioned. Sitting by the pool is also fairly noisy from the road noise. The two sun beds in the Booking.com photo simply don’t exist. - our AC failed to work and as above, staff were notified but failed to fix. - the shower does not drain and floods the entire bathroom, so every time we showered we had to put down towels which became soaking wet. We also had no hot water in the mornings for three days of the stay despite notifying reception on the first day. Overall, sadly what is reflected on Booking.com is misleading. Our entire trip has been ruined by this hotel.
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+1
We booked for one week through booking.com. On arrival it was clear that the hotel has a one major (fundamental) issue! It sits on a main road which has constant traffic driving past at 90 km/hr. This leads to a constant background noise of cars when you are trying to relax outside by the pool. The traffic continues throughout the night including many heavy vehicles which shake the building. Therefore expect a broken nights sleep. Refer to photo which was taken outside our bedroom window. The other issues we experienced at the hotel were: - The hotel failed to supply hot water for showering in the mornings. Despite raising the issue at reception and being promised it would be fixed this happened multiple times during our stay. - The water from the shower also spills out onto the entire bathroom floor because the shower doors do not seal on the ground. (refer to photo) - The mini fridge in the room did not work. Warm drinks! - Loud maintenance work ongoing during our stay (refer to photo) - Loud live music in the restaurant past 11pm. Which was so loud in our bedroom it felt like the music was being played in our room. When we approached the hotel staff about the issues we faced above, we were met with no apologies and no resolutions. Half way through our stay we asked to check out of the hotel early and cut our loses. The response from the reception staff was that we had booked the hotel for the week and we would be liable for the cost of the nights we choose not to stay per the T&Cs of booking.com. They had no understanding or compassion for the issues we had experienced and just reiterated that we booked the room and this could have been booked by other customers. Note the time we stayed in the hotel there were a total of three rooms occupied in the hotel. (At least 6 rooms not occupied). So the idea of us stopping other bookings is far fetched. The owners of the hotel will not talk to you directly when you are raising complaints, instead the lady stands there listens to my English and translates to the member of staff who responds. This can feel frustrating. The priority is clearly to get paid the Euros and not the satisfaction of the customer. One or two positives were: - The evening dinner served in the restaurant was nice homemade Italian food (however definitely not Michelin Star A’s has been suggested in some previous reviews)! - The breakfast was ok. Although the same cakes and cold omelette is served everyday during the week! Overall our stay was very disappointing and the experience ruined the holiday unfortunately.
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Response from francescopZ1879NB, Responsabile relazioni pubbliche at Masseria Ancella
Responded 3 weeks ago
....amen!! Ha dimenticato le frecce tricolori che sfrecciano tutte le sere,i treni ad alta velocità che disturbano il sonnellino pomeridiano,i carri armati che passeggiano nel parcheggio a giorni alterni ed in ultimo ma non meno importanti le prove missilistiche del sabato pomeriggio,per il resto non manca nulla......!! Tra il ridicolo ed il comico la ringraziamo per averci allietato la settimana:lei avrà sfogato i suoi problemi ma noi non ci siamo piegati ai suoi ricatti di “non farla pagare altrimenti avrebbe fatto una recensione negativa....!!!!” Orgoglio e lotta continua tra missili,musica,stelle Michelin mancate (meno male perché i nostri prezzi sono molto più bassi),noi continuiamo a lavorare con orgoglio,dedizione e tanta passione per la nostra Puglia ed i nostri ospiti!!!! Hasta siempre Comandante Il Capatosta Che Guevara
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Sometimes people miss their homes when they go on holidays. They want to have a beautiful holidays and still want to feel they are treated as if they are at home. Home is a place where love is expressed, a place where humility takes place over egotism, a place where you get what every other traveller needs to be comfortable with. Good food, a swimming pool with all the beauty of a restful adventure. Absolutely very clean and comfortable. Security is perfect with a big parking lot. Finally the most important quality is the staff. They are down to earth, polite and very flexible. Just a place one will never forget. Harmonious weekend buffet with a variety of Italian, Brazilian and European foods. Absolutely beautiful.
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PRICE RANGE
$133 - $279 (Based on Average Rates for a Standard Room)
LOCATION
ItalyPugliaProvince of BrindisiFasanoMontalbano
NUMBER OF ROOMS
14
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