Hilton Tokyo
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Room & Suite (1607)
Hilton Tokyo
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Avg. $352 /night, 2/15 - 2/16
$544
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$424
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$304
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About

#3 of 20 hotels in Nishishinjuku
Location
4.3
Rooms
4.4
Value
4.0
Cleanliness
4.6
Service
4.5
Sleep Quality
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Hilton Tokyo is located in Shinjuku, the heart of Tokyo's business, shopping and entertainment district, and is an ideal place to experience modern Japan. A complimentary shuttle operates between the hotel and Shinjuku station and the Tokyo Metro subway is connected to the hotel. Relax in one of the modern Japanese-style rooms and admire stunning city views. The hotel offers WiFi and internet access throughout all rooms and public space. Rejuvenate in the 24-hour on-site health club and relax in the sauna or soothing whirlpool spa. Play tennis on the rooftop courts or swim laps in the indoor pool. Exercise with Technogym equipment, the official supplier of the Olympics and Paralympics. TSUNOHAZU expresses folkloric traditions and boundless energy of the Shinjuku neighborhood in an open-format space composed of colorful materials, surprising design elements and four distinct dining and entertainment zones.
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Tennis court
Free shuttle or taxi services
Business Center with Internet Access
Parking garage
Wifi
Paid wifi
Fitness / spa locker rooms
Sauna
Hot tub
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
Iron
Wake-up service / alarm clock
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Chinese, Japanese, Korean
Hotel links

Location

6-6-2, Nishishinjuku, Shinjuku 160-0023 Tokyo Prefecture
Name/address in local language
4.5
4.5 of 5 bubbles6,170 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Hilton Tokyo, often praised for its elegant and welcoming atmosphere, is adorned with live music and plush furnishings, providing a luxurious experience. While the spacious rooms receive compliments, opinions on their decor and amenities vary. Guests commend the cleanliness and the array of amenities, including an executive lounge and diverse dining options. The hotel's location is appreciated for its convenience to transport and a shuttle service, despite being a distance from immediate attractions. Service is generally well-regarded, but some guests report inconsistency. However, the value proposition is criticized, with some feeling the cost does not match the experience.
Location
Convenient
Atmosphere
Elegant
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Outstanding

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Detailed Reviews
SixOneTwo wrote a review Nov 2024
Minneapolis, Minnesota
5.0 of 5 bubbles
Our second stay here in as many years, and again what a great choice! Service is impeccable at the front desk, concierge desk, breakfast buffet and executive lounge. Housekeeping was attentive to our requests for extra bedding. Concierge helped us with arriving packages and making restaurant recommendations / reservations.

The location of this property couldn't be more perfect, with the underground passage to rail, the 10-minute Shinjuku shuttle, and the quiet business neighborhood. On this visit we discovered a sprawling peaceful park, with Starbucks and a restaurant (and rare outdoor seating) just half a block away.

Guest rooms are tranquil with no noise from adjacent rooms, bedding is luxurious. Bathrooms are equipped with all of the Japanese amenities, immediate hot water and great water pressure from shower, bath and sink. Nespresso coffee maker and electric teapot were greatly appreciated. More than enough electrical outlets in the room for charging all of our devices.

Definitely recommend booking with breakfast included, as the buffet cannot be beat.

We hold the Tokyo Hilton up as one of the very best hotels in which we've ever stayed.
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Date of stay: November 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Japan, オーナー at Hilton Tokyo
Responded Nov 17, 2024
Dear SixOneTwo, Thank you for staying at Hilton Tokyo and writing us valuable feedback. We are thrilled to hear that you enjoyed your second stay with us and that you found our service "impeccable." We are particularly pleased to hear that our front desk, concierge desk, breakfast buffet, and executive lounge all met your high expectations. Knowing that our housekeeping team was attentive to your requests for extra bedding brings us great satisfaction. We are also delighted that you found our location convenient, with easy access to the rail, the Shinjuku shuttle, and the peaceful business neighborhood. We are glad you discovered the nearby park, Starbucks, and restaurant, and hope you enjoyed the outdoor seating. Your comments about the tranquil guest rooms, luxurious bedding, and well-appointed bathrooms with Japanese amenities, immediate hot water, and strong water pressure are deeply appreciated. We're happy to hear you found the Nespresso coffee maker and electric teapot useful, and the ample electrical outlets were helpful. We appreciate you highlighting the excellent breakfast buffet. We're very pleased you chose to include breakfast in your stay and found it to be unbeatable. It means the world to us that you consider the Tokyo Hilton one of the best hotels you've ever stayed in. We strive to provide exceptional service and a comfortable, memorable experience for every guest, and your positive feedback helps us achieve that goal. The entire team and I look forward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.
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LaoBear wrote a review Jan 2024
Singapore, Singapore
+1
Hotel's Favorite
5.0 of 5 bubbles
Hilton Tokyo Shinjuku, this is our second trip to this cosy hotel. This trip in Jan 2024 was with the whole family of four.
Plenty of people to thank and compliment.
We met Jayde at the Marble Lounge for breakfast. He gave us good briefing of Japan's Culture and Places of Interest.
I did not know that Japan celebrates the Year of the Dragon wef 01 Jan 2024.
Japan celebrates the New Year from 01 to 03 Jan 2024.
The mashed sweet potatoes with sweet chestnut and the bean's dish behind it at the buffet table were special dishes prepared to celebrate their New Year from 01 to 03 Jan 2024.

Dynasty Restaurant at Level 2 is another place we must visit. Mr Shingo Arai and his team, Harune and others, gave us a Warm Welcome during their cold Winter.

Food were delicious and reasonably priced.

They also have special dishes and Special Set Meals during their New Year Celebrations from 01 to 03 Jan 2024.

Concierge
We were met by Alan (from USA) to handle the Check-in for us.
Very professional, knowledgeable, courteous and friendly like many of their staff.

The concierge who greeted us upon arrival to the delivery of luggage to our room was very courteous and helpful.

The group of Concierge who helped us on checking out of hotel, bringing the luggage downstairs and loaded them into our transport to airport were very helpful and friendly.

Executive Lounge
The staff there were very professional, knowledgeable, courteous and friendly.

This trip, I happened to have more interaction with Miss Jessy (a French lady) and Nirisha as they were on duty during my visit to the Executive Lounge.

All the staff were well trained and friendly. You can just speak to any staff on duty during your visit.

Housekeeping

Met Mr Kasai Yukuse who provided us with the pillows we requested.

Same quality, very professional, knowledgeable, courteous and friendly.

Airport Transfers

Last but not least, even the Airport Transfers arranged by Hilton Hotel provided very good services.

There was a female staff waiting for us at Haneda Airport Arrival Hall.

It was so convenient to transfer from airport to Hilton Tokyo Shinjuku with their arranged transport and Help.

The lady who met us at the Airport was very professional, courteous, friendly and helpful.

She even helped us by taking over the trolley of luggage from my daughter and pushed along to the pick up point.

Thereafter, smooth ride to Hilton Tokyo Shinjuku.
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Tokyo
Responded Jan 15, 2024
Dear LaoBear, Thank you for choosing us for your very special occasion and taking time to give us your feedback about our hotel posted on TripAdvisor. Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Additionally, we thank you for your recognition towards our Restaurant team ,Concierge team,Executive Lounge team and Housekeeping team, who would be delighted to hear about your pleasant experience. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. It was a great pleasure to have you and your family with us and we would be very much looking forward to welcoming you 'home' to your Hilton Tokyo in the not too distant future.
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
José Alejandro Rey Azcárate wrote a review Aug 2024
Bogota, Colombia
5.0 of 5 bubbles
In June, we stayed at the Hilton Tokyo, and it was by far the best of the three hotels I experienced in the city. The hotel's location is perfect for exploring Tokyo, with easy access to all the major attractions. One of the highlights was the convenience of the airport limousine bus stopping right at the hotel, making our arrival and departure stress-free.

The restaurants at the Hilton Tokyo were outstanding, offering a variety of delicious options that catered to all tastes. The service was impeccable, and the overall atmosphere of the hotel was elegant and welcoming. I highly recommend the Hilton Tokyo for anyone visiting the city—it's a top-notch choice!
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Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Japan, オーナー at Hilton Tokyo
Responded Sep 17, 2024
Dear José Alejandro Rey Azcárate, Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo. It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.
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Hester L wrote a review Dec 2023
Auckland Central, New Zealand
3.0 of 5 bubbles
Location is handy enough as there are a couple of metro stops within 5 to 10mins from the hotel which you can access via the underground “maze” if you know how to navigate it as it is something Google map does not tell you. If all fails, there is a regular shuttle bus that goes between Shinjuku Station and the hotel.

We stayed at an executive suite and it is very spacious.

The service is a bit hit and miss. Some staff were great to deal with and very helpful. I particularly like the message service via the app, which they have staff monitoring it at all times it seems and you do get very prompt response. However, we felt let down by certain staff at the concerige, which they appeared to be evasive and unhelpful.

As for the executive lounge, we had a couple of breakfast up there and didn't like the morning service team; but it was a sharp contrast to the evening service team which all were attentive, friendly and polite.

Overall, worth staying because of the location (if you want to stay in Shinjuku) and room size. We just checked into Tokyo Station Hotel after our two nights excursion to Hakone, we have got to say that Tokyo Station Hotel has got a much better team that pull out all stops to make you feel welcome. We kinda regret not booking TSH in the first place!
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Tokyo
Responded Dec 20, 2023
Dear Hester L, Thank you so much for taking the time to leave us a review - every review is very valuable. We regret to learn about your dissatisfaction with our service, it certainly was not our intention to disappoint. We strive to provide the highest quality of service to all of our guests and I apologize that we did not meet your expectations. We intend to share your feedback with the respective departments and we sincerely hope that you will give us another opportunity to show you that this is not the typical experience at our hotel.
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Maddy1982 wrote a review Jan 2025
Melbourne, Australia
5.0 of 5 bubbles
I stayed here with my husband and two children aged 9 and 7 in January 2025. We utilised Hilton’s interconnecting room guarantee and stayed in two interconnecting Twin Executive rooms, configured as one king bed and two singles.

Location

This hotel is located in the commercial, quieter part of Shinjuku, but is a quick 500 metre to 1km stroll (flat) to the vibrant and busy part of Shinjuku, i.e. the part that contains most of the shops, restaurants and entertainment.

Cleanliness and housekeeping

Perfect to a fault in every way. The laundry service was immaculate.

Rooms

The rooms are well appointed although in keeping with lots of other American hotel chains, the minibar was empty - always a bit frustrating when you arrive somewhere with hungry kids and you don’t have any snacks of your own for whatever reason (e.g. just came off an international flight). In memory of what was once surely a minibar, there is still a mini fridge and small pantry area. Tea and pod coffee facilities were available. Wardrobe space is minimal and we only hung a few items, choosing instead to dress out of our suitcases. Windows were fastidiously cleaned and the views were jaw-dropping.

Service

The service could not be faulted. The staff was kind and attentive and went above and beyond to assist.

Room service and restaurants

My one gripe is that the restaurants and room service were more expensive than average - for example, one burger cost $49. To dine in a hotel restaurant as a family of four cost $200-$400 (hence we usually ate elsewhere). There is a kids’ menu (the same at each of the hotel’s restaurants), however it didn’t cater all that well for our kids (for example, no pizza). The room service menu - a severely truncated and consolidated version of the restaurant menus - barely catered for kids at all. Also no pizza - and, as noted, hideously expensive (at least to us). (Prices above are AUD).

The vibe

We travelled in the peak of winter and as such there were many families and couples either returning from or going to the ski fields. Aside from being exceptionally busy in both the lobby and Executive Lounge at times, all vibes were positive. On one occasion there was live music near the grill restaurant.

Would I recommend to a friend?

Yes for sure but with the caveats that 1) it’s a short walk (could be long with toddlers) to the centre of the action, and 2) it’s better (in my opinion) to get your dinners elsewhere, or order Uber Eats (delivery drivers will meet you in the lobby). There is also a 7-11 within a 5 minute walk which sells some fresh food including strawberries etc. But yes I definitely recommend this hotel!
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Date of stay: December 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Japan, オーナー at Hilton Tokyo
Responded 3 weeks ago
Dear Maddy1982, Thank you for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you and your family enjoyed your time here in Shinjuku. We appreciate your positive comments regarding our location, cleanliness, and the attentive service provided by our staff. It’s wonderful to know that you found the views from your room to be jaw-dropping and that our housekeeping met your expectations. We understand your concerns regarding the minibar and the dining options available. Your feedback about the room service and restaurant pricing, as well as the kids' menu, is invaluable to us. We will certainly take your suggestions into consideration as we strive to enhance our offerings for families. We are glad to hear that you enjoyed the vibrant atmosphere during your stay, especially with the live music adding to the experience. Thank you for your recommendation! We hope to welcome you and your family back in the future, and we will work on improving the aspects you mentioned to make your next stay even more enjoyable.
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WhereToGoh wrote a review Jan 2025
Singapore
+1
3.0 of 5 bubbles
Who knew I’d find myself back at Hilton Tokyo Shinjuku after 25 years? A trip to the hotel’s fitness center triggered a sense of déjà vu, and a quick chat with a friend confirmed it—this was the same hotel I stayed decades ago.

The hotel shows its age but is well-maintained, with a minimalist Japanese aesthetic. The compact bathroom, on the other hand, felt more modern. The fitness center gets the job done, but the pool’s too small for serious laps. On the plus side, the wet lounge in the changing room offers hot/cold jacuzzis and a dry sauna. Perfect after a day of shopping at Shinjuku.

I was upgraded to an executive room with lounge access, but the lounge was a disappointment. It was constantly crowded, and they even implemented time limits per guest. The presence of noisy children (at both breakfast and cocktails) didn’t help. To top it off, on my last day, a foreign staff member seemed overly preoccupied with his friends and their families, ignoring the fact that there were other guests in the lounge.

One saving grace? The prime location. Hilton Shinjuku is just a shuttle ride away from Shinjuku Station, and the airport bus drops you right at the hotel entrance.

It’s a pity the lounge experience didn’t match the convenience. If not, it would be a wonderful reminiscent of old times.
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Date of stay: December 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Japan, オーナー at Hilton Tokyo
Responded 4 weeks ago
Dear WhereToGoh, Warm greetings from Hilton Tokyo. Thank you very much for taking the time to provide us your feedback. We are delighted to hear that your recent visit to Hilton Tokyo Shinjuku brought back fond memories from 25 years ago. It’s always special to reconnect with the past, and we appreciate your feedback on our hotel’s aesthetic and facilities. We’re glad you enjoyed the fitness center and the wet lounge, as they are designed to provide relaxation after a busy day in Shinjuku. However, we sincerely apologize for the disappointment you experienced in the executive lounge. We strive to create a comfortable environment for all our guests, and it’s concerning to hear about the overcrowding and noise levels. Your comments regarding staff attentiveness will be addressed with our team to ensure we improve our service. We appreciate your kind words about our prime location, which we hope adds to the convenience of your stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
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Banksy1290 wrote a review Feb 12
Perth, Australia
+1
4.0 of 5 bubbles
This is a really lovely hotel although I have some mixed feelings about it, mainly because of its location. I really enjoyed my stay in an accessible room on the 32nd floor, having been moved from an Executive Twin room. The accessible room was large with a sofa along the window which was great for looking at the city view. I think if this had been my first visit to Tokyo I would have found the location slightly inconvenient as it’s a bit out from Shinjuku and about a 5 minute walk (via a subway attached to the hotel) to the M Line on the Metro. That being said, I liked the slightly quieter location - it’s a business area so it’s pretty quiet - as it was a respite from the madness that Tokyo can be. I really liked the Hotel’s shuttle to Shinjuku although it is only about a 10 min walk to the shops and transport there anyway. The Exec Lounge had a really nice breakfast and evening canapés. It was very, very busy so we preferred the evening drinks in the smaller room next to the main lounge. The staff managed the crowds really well and were all very friendly. There’s also a great view of Mt Fuji from the Lounge which was a bonus. The only other thing worth mentioning is that there was a lot of noise from other rooms. We seemed to be there at a very busy time and there were lots of kids running in the hallways and noise from adjoining rooms but that wasn’t a big deal with earplugs. I’d recommend the Hotel, just be aware that you’re not surrounded by shops and restaurants like in other areas and need to travel by subway to most things tourists would want to do.
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Date of stay: February 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
farawaymum wrote a review Apr 2023
Sydney, Australia
3.0 of 5 bubbles
Returning guest after a few years thanks to Covid. The hotel is large, noisy and busy. and you will have to line up for just about everything - lifts, breakfast, concierge, check in etc.

We had access to the club lounge which is NOT a peaceful haven, the lounge is oversubscribed day and night. The evening cocktail hour has some big attractions - if you like to help yourself to decent free pour spirits and cheap wine for a few hours, you will love it. Because it is so crazy busy in a small area the food "presentation" is a wrestling match to get to, I was constantly jostled and bumped as it is in a narrow space. They clearly sell a lot of rooms with lounge access as it must be a good money maker, when you add that to all the Diamond Honors members this is the mess you get.
The food features a lot of cheap ingredients such as mince and rice. We did not try the lounge for breakfast as the auto coffee machine in the lounge is bad, the main restaurant which was also a breakfast option and does a better coffee.

The king junior suite executive room is a good option for a couple of nights when you have 2 big suitcases, it is very large by Japanese standards and not too cluttered. Bathroom is compact but appears to have been renovated and there is a bath and separate shower. It is a wet room design so the bath and shower are in the same space behind a glass door, fashionable in hotels now but an awkward layout.
The staff were universally trying their best to make everyone comfortable notwithstanding the crowds. The free hotel shuttle bus to Shinjuku Station is very efficient and runs 3 times per hour.
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Date of stay: April 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Depending on your price point the junior suite has lots of space.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Tokyo
Responded May 10, 2023
Dear farawaymum, Thank you providing us and other readers with such a detailed review of Hilton Tokyo. We are glad that you enjoyed your suite and the location of the hotel. We apologize that the Lobby area is slightly crowded at times and we will look at alternatives ways to resolve congestion. It is unfortunate that we did not meet your expectations, nor did we live up to the high standards of service for which we are known for. We will share your valuable comment with all the departments concerned to improve our product and service. I have shared your feedback with the rest of our team for improvement and hope you will give us another chance to show our true level of service.
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Michelle R wrote a review Oct 2024
Greensboro, North Carolina
5.0 of 5 bubbles
Good location and very comfortable hotel. Located 15 min walk to Shinjuku where there are tons of restaurants and shops. A 5 min walk to metro M07 stop. They had a free shuttle to Shinjuku every 20 mins. We had breakfast included, which was so good we made it our main meal of the day. Breakfast was buffet and included American style, Asian Style and European style variety. Apparently, Japan has embraced French baking and their pastries were delicious. There was a made to order egg station and plenty of fresh fruit too. If you did not want the buffet breakfast, there was a small patisserie and coffee shop in the lobby. The rooms were very comfortable and spacious. There were pajamas in the drawer and robes with slippers for us to use. In the bathroom there were all the things needed, including toothbrush/toothpaste, comb, vanity items as well a shower cap and shampoo/conditioner/bodycream. Wifi was very strong and the hotel was very quiet. There is also an underground mall that has nice restaurants.
We stayed a few days on arrival in Japan and we came back to the same hotel two nights before departing. They kept some of our luggage, so we didn't have to travel with it. Another nice feature the Japanese hotels have, is that you can send your luggage to your next destination, so you do not need to travel with it. It takes 24 hrs to get to the hotel. We sent ours from Kyoto to Tokyo for $35/suitcase. It showed up right in our room at the Hilton. I would definitely recommend this hotel.
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Date of stay: September 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Japan, オーナー at Hilton Tokyo
Responded Oct 7, 2024
Dear Michelle R, Many thanks for staying with us at Hilton Tokyo and for sharing your experience on TripAdvisor. It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words. We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.
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Captain Z wrote a review Nov 2023
New York City, New York
+1
4.0 of 5 bubbles
The Hilton Tokyo, is a beautiful hotel with an amazing buffet style lobby restaurant and a very helpful and friendly staff.

My room was newly renovated and had updated furnishings and carpet that was very modern and tasteful. There is a black out 'screen' that completely darkens the room or if you prefer indirect sunlight during the day there is a translucent screen.

The bed was very comfortable with good quality linens. My only complaint is that the pillows were very thin. I had to use 3 pillows just to get my head where I was comfortable. I am sure I could have requested addional feather or foam pillows, but I got in late and was tired.

The bathroom has the typical Japanese toilet seat, complete with all the gadgets from spraying heated water to a heated seat. Extra points to the hotel for eliminating single use toiletries. The shower had shampoo, conditioner, and body wash large pumps AND the sink area had a hand wash and lotion pump. Many hotels don't put the hand wash pump next to the sink, forcing you to either use the bar soap or use the body wash from the shower.

The room was quiet and comfortable after initially being a bit stuffy (it was an unseasonably warm day outside).

The hotel lists itself on Google Maps as a 5-Star hotel. It is for that reason that I am going to rate this hotel with 4 stars. It is not a 5-Star hotel, but is easily a really good 4 star hotel.
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Date of stay: October 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Tokyo
Responded Dec 19, 2023
Dear Captain Z, Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Hilton Tokyo. We appreciate your kind comments and these warm words will certainly encourage all the team members to provide even better hospitality. We are sorry to hear that our bath room amenities did not meet your expectation. Rest assured your comments have definitely shared with in our management team for further improvement to maximize our guest experiences. We have now started to have QR code tent card in the guest room whereby guest can order additional amenities through the mobile phone instead of calling us. While extending our apologies for this inconvenience, we hope that you will consider to come back to our hotel again. Please do let us know if we can be of any assistance. Once again, thank you for sharing your feedback – it is very helpful for us as we continuously strive to improve the experience for our guests. We hope to welcome you again on a future visit to .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from BusybeeSussex
West Midlands, United Kingdom296 contributions203 helpful votes
The swimming pool was free but it was awful...freezing cold and no atmosphere. The thermal areas were 'Japenese Style' nude! Hope this helps
Answer from C H
61 contributions79 helpful votes
The location is convenient for first timers with a toddler with many options for transportation. Additionally, the subway stop "Nishi-Shinjuku" is a 2 minute walk from Hilton Tokyo via an underground path. There is an escalator near the main floor Marble Lounge where the breakfast buffet is served. There is no signage by the escalator to indicate this walk path can lead to the subway stop. Take the escalator down to an underground path where there are shops. If you see two walk belts, you are heading the right direction. The two walking belts were closed due to energy savings during our stay. Nishi Shinjuku stop is one subway stop from Shinjuku stop.
Answer from Malcolm
Yealmpton, United Kingdom275 contributions13 helpful votes
No but a bus route stops at the hotel
F.A asked a question Apr 2024
Lisbon, Portugal193 contributions70 helpful votes
Do they offer babysitting
captainnole wrote a tip Jan 2025
Las Vegas, Nevada104 contributions65 helpful votes
5.0 of 5 bubbles
"If you book a tour see if they “Love” statue is a pickup point. Very convenient."
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Travel+Wine wrote a tip Jan 2025
Portland, Oregon123 contributions109 helpful votes
4.0 of 5 bubbles
"Avoid a room that faces the tennis courts - the glow from the lights is super annoying"
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DaniTravelers2016 wrote a tip Dec 2024
Irvine, California23 contributions31 helpful votes
5.0 of 5 bubbles
"2 people can fit on a twin bed!:)"
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Adriana S wrote a tip Dec 2024
106 contributions63 helpful votes
5.0 of 5 bubbles
"The Hilton has a bus that takes you to the metro and the airports."
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zhen5 wrote a tip Dec 2024
San Leandro, California40 contributions56 helpful votes
4.0 of 5 bubbles
"The observatory at the Tokyo Metropolitan Government Building is free access and has a small cafe with great views of Tokyo."
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Not the right property for you?
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PRICE RANGE
$372 - $589 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton tokyo hotel shinjuku, hilton hotel tokyo, hilton international shinjuku, shinjuku hilton
LOCATION
JapanKantoTokyo PrefectureTokyoShinjukuNishishinjukuShinjuku / Shinjuku / Nakano / Suginami
NUMBER OF ROOMS
821
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HILTON TOKYO - Updated 2025

Frequently Asked Questions about Hilton Tokyo
Which popular attractions are close to Hilton Tokyo?
Nearby attractions include Tokyo Metropolitan Government Building Observation Decks (0.2 miles), Tokyo Metropolitan Government Buildings (0.2 miles), and Shinjuku West Exit Camera Town (0.1 miles).
What are some of the property amenities at Hilton Tokyo?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Tokyo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Tokyo?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Tokyo?
Conveniently located restaurants include Shinjuku Makoto, Hyatt Regency Tokyo Caffe, and Ashoka Shinjuku.
Are there opportunities to exercise at Hilton Tokyo?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hilton Tokyo have airport transportation?
Yes, Hilton Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hilton Tokyo located near the city center?
Yes, it is 0.2 miles away from the center of Nishishinjuku.
Are any cleaning services offered at Hilton Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Tokyo offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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