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Tokyu Stay Nishi-Shinjuku

5-9-8, Nishishinjuku, Shinjuku 160-0023 Tokyo Prefecture
Traveler (119)
360
Panoramas (5)
Room & Suite (118)
Certificate of Excellence

About

#7 of 13 hotels in Nishishinjuku
Location
Cleanliness
Service
Value
Certificate of Excellence
Everyone needs a place to lay their weary head. For travelers visiting Nishishinjuku, Tokyu Stay Nishi-Shinjuku is an excellent choice for rest and rejuvenation. Well-known for its proximity to great restaurants and attractions, Tokyu Stay Nishi-Shinjuku makes it easy to enjoy the best of Nishishinjuku. The rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Tokyu Stay Nishi-Shinjuku features a 24 hour front desk, baggage storage, and newspaper. In addition, as a valued Tokyu Stay Nishi-Shinjuku guest, you can enjoy breakfast buffet that is available on-site. While staying in Nishishinjuku, you can check out a popular Thai restaurant like Thai Kokuyatai Shokudo Nishi Shinjuku Soinana, which is serving up some great dishes. Looking to explore? Then look no further than Omoide Yokocho (0.7 mi), Tokyo Metropolitan Government Buildings Observatories (0.3 mi), and Tokyo Opera City Art Gallery (0.5 mi), which are some popular Nishishinjuku attractions – all conveniently located within walking distance of the hotel. Whether you’re traveling for business, pleasure or both, Tokyu Stay Nishi-Shinjuku is sure to make your visit to Nishishinjuku one worth remembering.
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Property amenities
Free High Speed Internet (WiFi)
Restaurant
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern

Location

Full view
Neighborhood
Shinjuku
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
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286Reviews
4Q+A
26Room tips
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It’s a clean hotel. But it is the most ”blah” place we’ve stayed at in Japan. The problem is, I trusted the 3-Star rating. This is definitely not 3-Star. This is comparable to a La Quinta Inn in the US. And yet it’s further away from any conveniences (subway stations, etc). The towels are so small and thin and scratchy. The tub/shower is teeny and cheap. I can see this being a nice place to stay for extended stays for business, as it has a suit press, microwave, washing machine dryer. But the room is teeny, the bed is very small, the room is so small, there is no service available. It’s very no frills and would have been fine had I known it was a 1 or 2 star. Then there would be no expectations. But when it claims to be 3-Star, I expect it to be more comfortable than what it is.
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Great deal! Excellent neighborhood, clean room, comfortable bed, staff helpful and efficient. Microwave, wash machine, iron, locker and many amenities. The breakfast has many options but a few “ continental “ itens like toast, cheese, looks more oriental with rice, fish, soup etc.
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Pros: - Very close to subway station, which gets you to Shinjuku station in 2 stops. - Clean room. - Staff tried to be helpful, when approached. Cons: - Transferring at Shinjuku station from the subway line to the JR line is not straightforward. - McDonalds next door, but otherwise limited food options in the area. - Breakfast area was undergoing renovations at the time of stay, so had to get breakfast elsewhere. - Staff did not have great english, but we got by. Nothing too special about this hotel, either positive or negative. Would consider staying again, depending on price.
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I stayed at two other Tokyu Stay properties during my 2 weeks in Japan (both were excellent). I have to say this hotel was the worst. Once I stepped into the hotel, the lobby was being renovated. The hotel itself seemed run down and needed a major upgrade. The service was horrible. I felt at the other two Tokyu Stays the front desk staff was always friendly and saying “good morning” or “hello” every time they would see us, that was not the case here. Everytime we would come thru the lobby we werent acknowledged. The cleaning ladies were friendly though. The staff also seemed annoyed at any questions we had. The coffee machine wasnt working properly in the lobby and my husband tried to use it, none of the staff bothered to help. Also, I am convinced the sheets hadnt been washed because I had a few bites on my body and was very itchy after sleeping in the bed. The hotel policy states they didnt clean rooms or fix beds for less than 1 week stay, the staff would only take out trash/replace towels, however the recyclables were never taken out! We had a whole pile we separated from the trash of plastic bottles that was never taken out during our 6 day stay here. The trash was taken out but not the bottles. I thought that was rather absurd since its part of their daily trash policy and the room was rather small (the bottles took up alot of space). The only plus to this hotel was that there were several convience stores and fast food places within walking distance. Overall, I had a poor experience at this Tokyu Stay location and will not be returning.
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This hotel does NOT make restaurant reservations in advance of check-in. Concierge service is the only way to get a table at many of the good restaurants in Tokyo as a foreigner. Despite having paid for our 5 day stay in advance, they refused to do it. I am extremely disappointed.
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PRICE RANGE
$94 - $204 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoShinjukuNishishinjukuShinjuku
NUMBER OF ROOMS
148
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