Opened in December 2013 and located right in the heart of the lively Kabuki-cho area in Shinjuku. All the guest rooms are modern and stylish with unique design concepts. Higashi Shinjuku subway station ( Fukutoshin Line, Oedo Line) is just a 4-minute walk away. We are also 7-minute walk from the Shinjuku Sanchome subway station, 15-minute walk from east entrance of JR Shinjuku train station and 10-minute walk from north entrance of Seibu Shinjuku subway station ( Seibu Shinjuku Line). We offer great access to every place in Tokyo. We are located in a convenient place for business, sightseeing, and shopping in Shinjuku area. The rooms are fully equipped with beds made by Simmons, and we also provide free Wi-Fi to ensure that your stay is comfortable. We also have ample hotel facilities. On-site restaurant G features casual French and Italian cuisine cooked by a first-class chef. You can also relax at the Rooftop Bar that has an open terrace from which you can enjoy a bird's eye view of the night scenery of Shinjuku. Please have a wonderful time with urban night view and nice cocktails. PC, Printer ( lobby at 1F) / VOD (a charge) / an iPod dock speaker/ Free internet access (Wi-Fi, wired)/ a fridge / an electric kettle / a telephone/ a toilet seat with bidet functions / a safe / air cleaner / a humidifier / an iron / trouser press / a transformer / a wheelchair (free rental) / coin laundromat (2F)
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Japanese
Location
2-14-5, Kabukicho, Shinjuku 160-0021 Tokyo Prefecture
Name/address in local language
Shinjuku Granbell Hotel
2,051 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
First time staying here and would recommend it to anyone who’s looking to stay in Tokyo, very central area and you will be proud when you realize your hotel is the biggest and looks the best in the area.
The rooftop bar has a great pizza and even greater view with heaters and blankets provided if it’s chilly. The front desk staff are very knowledgeable and provide free umbrellas to guests if it rains.
We paid 1,700 yen each for the breakfast when we were in a crunch for time and it’s pretty pricey (unless you pick breakfast included) however did not disappoint - a good variety of western , chinese and japanese food to pick from.
Only con is that we did get a room that was not the one we selected in the photo, considered a downgrade with the smaller size and more basic decor but had a great view.
An FYI for more high maintenance travellers: there is only a few hangers for clothing storage in the room we were given and a small counter in the bathroom for toiletries. A reviving positive: there were full bottles of shampoo/conditioner and body wash and the toilet is heated :)
Thanks Granbell! Please give us an extra nice room next time to make up for it :) ahaha
Read more
Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 清水 彩, 支配人 at Shinjuku Granbell Hotel
Responded May 21, 2020
Dear thedudethatdidthings, First of all, thank you very much for taking your time to share your experience of your stay in our hotel. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are sorry that the room size didn't match your expectation. If there is any mistake or problem of the room you had and you booked, please feel free to contact us. We hope to welcome you again with better service and hospitalities. Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in one of the luxury mature double rooms on the fifteen floor. This was a great room for Tokyo with quite a bit of space. This hotel has rooms for every budget and the cheaper rooms are of course smaller and very much in line with your average Tokyo hotel room. I really enjoyed this location as there were many great places to eat within a comfortable walking distance and while there are love hotels near this location it is a very safe place and I was never uncomfortable walking the streets of Tokyo. All the staff spoke English well and I had no communication issues. All the staff were very helpful and I very much enjoyed my stay.
Read more
Date of stay: March 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 清水 彩, 支配人 at Shinjuku Granbell Hotel
Responded May 26, 2020
Dear 16TonyL, Thank you for giving us a lot of positive review. It is really nice to hear for all the staffs. I am glad to know that you could enjoy the atmosphere of the designers hotel's room or rooftop bar. We keep doing our best to be able to provide better service. I look forward to seeing you again in the near future. Yours sincerely,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for the first few nights of our honeymoon in January 2020 to explore the Shinjuku/Golden Gai area of Tokyo before moving on to other neighborhoods.
Though the location of the hotel is very central and easily accessible, the hotel itself was disappointing. We paid a lot for a “suite” that was barely suite level, and felt deceived by the misleading pictures online (clearly a common problem based on other reviews). The bathroom sink was huge, which resulted in not much counter space for toiletries or for a woman to do her makeup. There was not much closet space for 2 guests, either.
But what bothered me the most was that the staff did absolutely nothing to make us feel special or extra welcome for being there for the start of our honeymoon. My husband had noted that our stay would be for exactly that reason, which also coincided with New Year’s Eve and our first time in Japan overall. No chocolates or champagne in the room, no welcome drink at any point, not even an acknowledgement upon checking in. The Granbell staff should be trained a little better on paying attention to those details and going above and beyond for guests paying good money to be there.
Read more
Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from shinjuku-granbell, マネージャー at Shinjuku Granbell Hotel
Responded Feb 18, 2020
Dear itsraele, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience wit our service as well as the room size. We hope you will give us another chance to serve you so yo can get the positive experience with better hospitality. Sincerely yours,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my third time staying at Shinjuku Granbell Hotel - however, it would be my last time after a very unpleasant experience.
I booked a double room for 31 Jan to 2 Feb for my vacation. As it is a double room, it was my expectation that the room will be able to be occupied by 2 persons. After checking in, I invited my friend to come to the room and chill a bit before dinner. However, the reception told us to pay extra 5,500 yen if my friend wanted to "enter the room." This is extremely unreasonable and confusing. As I have checked in the room, why I would have to pay extra for a short visit from my friend?
While I was trying to discuss the situation with the staff at the front desk, the staffs were extremely impolite with a discriminating tone. Sakura Miyata (the manager at the front desk) was very rude and even shouted "Just pay!" in our face. When we requested to speak to the hotel manager, she claimed herself as the "only manager" and rejected to further discuss with us.
The disrespectful and discriminating tone has made our trip very unpleasant and I would not return to Granbell Hotel again because of Sakura!
Read more
Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from shinjuku-granbell, マネージャー at Shinjuku Granbell Hotel
Responded Feb 10, 2020
Dear leochpang, First of all, we appreciate your feedback. I'm very sorry that your recent experience at our hotel was not a pleasant one. We strive to deliver the best service possible to every one of our guests and when we fall short of that goal we try to do everything we can to resolve the issue. Your comments have been discussed at length with the responsible team leader to prevent this from happening again. Sincerely yours,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The highlight of the hotel is its excellent location. It is right in the hustle and bustle of Shinjuku bar and dining precinct, making dinner and a few drink out at night super easy. In saying this, there are no noisy restaurants or club next door to the hotel so you can head back there at night time and enjoy absolute peace.
It’s about a 10 minute walk to the Shinjuku train station, which open up access to the entirety of Tokyo.
The hotel rooms themselves are quite small, just big enough for a queen bed and bench storage plus a bathroom. This is standard for Tokyo so you won’t find many larger rooms for a reasonable price. The room was tidy and liveable. Staff were friendly and helpful at all times, and the included breakfast was always good.
Overall we enjoyed our stay at the Shinjuku Granbell hotel as it allowed us to explore Shinjuku and the greater Tokyo region with easy. Would recommend to family and friends.
Read more
Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 清水 彩, 支配人 at Shinjuku Granbell Hotel
Responded May 21, 2020
Dear jpturner21, Thank you very much for your comment regarding your stay in our hotel. We really are happy to hear that you had a good time in our hotel. As you mentioned, Shinjuku area is good place to stay as a base of explore. We hope to welcome you again in the future. Yours sincerely,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at Granbell was great, perfect location close to all entertainment in shinjuku, robot cafe is less than 10 mins away. Station close by with easy access to whole of Tokyo. The hotel gives you great amenities for your stay- everything you need they have. Only complaint would be the room was tiny however this is common in Tokyo.
Read more
Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from shinjuku-granbell, マネージャー at Shinjuku Granbell Hotel
Responded Feb 14, 2020
Dears, Thank you very much for staying with us and sharing your comment regarding to your stay in Shinjuku granbell Hotel. We are so happy to hear that you had a good time in our hotel. If we are able to welcome you in our hotel again, we would like to recommend you to book one of our executive room. We have 5 types of Executive rooms and 4 types of Suit rooms. We hope to see you again in the future. Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place felt good from the moment we walked in. Well located (you hardly even notice it's in the red light district), with an attractive lobby, friendly staff and a cool roof bar, which did good margaritas! We splashed out on a spacious Deluxe Design Double room on the 13th floor with great city views, handy to the club lounge, breakfast restaurant and bar. The room was stylishly designed with a comfortable king bed and good TV. The only down sides were the bathroom: the shower flooded the floor; there were no hooks to hang the towels; and the handheld shower was in a non-adjustable holder. There was also a lack of space for our suitcases. The western breakfast options were also a bit limited if you were staying a few days. But I'd definitely stay here again.
Read more
Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip:Deluxe design if you can afford it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 彩 清水, General Manager at Shinjuku Granbell Hotel
Responded May 23, 2020
Dear Mr./Ms. mrsvickyaltaie Thank you for a lot of positive review. All the staffs are happy to hear it. As you pointed out, though this hotel is surrounded by red area, this location is very quiet and very convenient to go to the metropolitan area for sightseeing. Your comments for bathroom is really helpful to improve the quality of facilities. We will consider about the place of the towels and also about the handheld shower to be adjustable. We keep doing our best to be able to provide better service. I hope that you will choose Shinjuku Granbell Hotel again and I am looking forward to supporting your trip in the near future. Yours sincerely,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love the room..every day they will replenish complimentary coke and green tea and 1 bottle of water in the bar fridge on top of the usual 2 bottle of water will be at the bar counter as usual. This room come with access to lvl 13 club lounges area where there is free flow of beer and wine during 5pm to 7pm. And the view of the club lounge area is amazing too. There is coffee,juice snacks at the club lounge area too so my 6 years old daughter really likes to go there and relax.
Location is really quite easy to walk to the train station
Read more
Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 清水 彩, 支配人 at Shinjuku Granbell Hotel
Responded May 25, 2020
Dear kohj910, Thank you very much for your kind words. We are glad to hear that you and your family enjoyed your stay in Shinjuku Granbell Hotel. Your comments encourage our staff to improve better quality of service. Luxury Designer Double Mature is made with the image of modern and stylish. You might be interested in other types of our Executive rooms which has totally different image and designs for your next stay. We hope to welcome you again in the future. Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is very walkable in the Shinjuku area, which is a nightclub-heavy neighborhood with lots of bars, strip clubs, and restaurants. We enjoyed the area but would opt for a “nicer” or more polished neighborhood next time we visit Tokyo.
We had a larger room (mature casual) which was very comfortable, but note that many of the other rooms are quite small. The dimensions are listed on the website. The breakfast buffet was convenient with decent options- it was quite busy every morning and twice we had to wait about 5-10 minutes before getting a table. We did not have any other meals at the restaurant (lunch/dinner) but the menu didn’t look very good.
Overall I felt that Shinjuku Granbell was more like a 3 star rather than a 4 star hotel, but if you are hoping to stay in the Shinjuku neighborhood it is a good option and a decent value.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I travelled together, we are in our late 30's and early 40s. We usually like to stay in boutique style hotels, and we were in Tokyo for 4 nights. In doing a ton of research, this hotel ticked all the boxes in terms of the modern vibe we were looking for and the price point. Yes, true to all the other reviews, the room is small. However, if you get creative with space (I put one suitcase under the desk and used it as a shelf for clothing and we placed another suitcase on the rack), it wasn't bad! I liked the location, the shower was strong, the bed was comfortable and they provided pajamas! It has a full length mirror. The heater worked well, we had a nice view. The staff was polite and we found the vending machines and money changer machine inside the hotel to be really convenient. I honestly have no complaints and would stay here again, as well as recommend to friends and family!
Read more
Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from shinjuku-granbell, マネージャー at Shinjuku Granbell Hotel
Responded Feb 18, 2020
Dear Tesstastic, We very much appreciate you taking the time to tell us about your experience. We are so happy you enjoyed your stay in our hotel. We hope to welcome you again for your next trip to Japan! Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yes bang in the middle. Not the best area although didn't feel threatened and did have a good sleep, We stayed the other side of Tokyo as well which we preferred.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
