THE RITZ-CARLTON, TOKYO

Clean luxury in the heart of Roppongi

The sunset views from the room are no doubt the best in Tokyo - always loved getting ready for dinner around 6pm when the room would be bathed in this incredible orange glow. Loved the massive ensuite marble bathroom, super spacious and with sinks on opposite sides of the room. The breakfast buffet experience could have been much better -- on top of having to actually line up because the restaurant was maxed out, the food options were meager and not the most impressive. The location is in the heart of Roppongi, and was very convenient for me to get around. Always easy to get a taxi. It is close to the nightlife, luxury malls and some of the best restaurants in the city. The service was top notch. When I asked for an authentic Japanese sushi restaurant booking, we were given a tourist trap recommendation in Ginza, which I immediately called them out on following our experience. They then went ABOVE AND BEYOND to ensure that we had the best possible stay after this, going to intense measures to apologize and offer us better dining recommendations, and quickly made up for the error. Truly a mark of unparalleled Japanese hospitality. Overall, I had a very wonderful stay, and can't wait to return.…

Date of stay: February 2019

Rooms

Service

Sleep Quality

Trip type: Traveled as a couple

Lovely Visit In A Perfect Location

This is a beautiful hotel on top of the Roppongi subway station. There is a mall and several museums in the complex. The staff is lovely. We took my sister for her birthday and we had one paid and one free room. Her free room was huge and actually better than ours, until we were upgraded to a suite ( my husband is Ambassador level). We had lovely views of Tokyo tower in both rooms. The breakfast is amazing and they even rustled up celery juice for us. The Sam Francis paintings in the lobby are stunning.…

Date of stay: June 2019

Value

Location

Service

Trip type: Traveled with family

Room Tip: We loved our view of Tokyo tower, but some rooms may have Mt Fuji views.

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Best hotel I've ever been to

I came here expecting it to be the best hotel I've ever slept in and boy did it deliver. We were upgraded to a Tower suite to celebrate our anniversary and it was all we could have hoped for. The hotel is gorgeous and we could have lived in that suite for months without any issue as it was so big and had everything we needed. The bed was super comfortable est the views were just amazing. Although the hotel itself is great, its staff is really what puts it above every other hotel I've been to. We could see they wanted us to be happy and to enjoy our trip and made a ton of small gestures to make it as memorable and enjoyable as possible. We got delayed on arrival and they pushed back our reservation without any issue and always seemed genuinely happy to welcome us back to the hotel after our day out. A special thank to Nanami on that front, her enthusiasm really shows and we were always welcomed to the hotel with her smile. I definitely recommend the Ritz Tokyo if you want to splurge while in this amazing city. Even if you want to save on meals, there are a lot of options downstairs including the Maison Kayser bakery that makes wonderful products. In the end, the only quirk we found was that the toilet was too noisy and that it wasted a lot of water, but I guess that's to be expected from a high-end property. Thank you for a great experience!…

Date of stay: June 2019

Dear Yoteshot, Thank you for your wonderful comment. There is nothing more like a warm and positive comment to motivate our Ladies and Gentlemen. I want to thank you for taking your time to write us a kind and complimentary review. Nanami and all the staffs are very happy to hear from you. We look forward to welcoming you back again. Sincerely, Masato J. Kominami Hotel Manager The Ritz-Carlton, Tokyo

What an amazing inviroment

I dont have much to say, except that everything was just amazing. The staff are so well trained and so polite that you literally dont wanna leave this place. The buffet on the last floor with the breathtaking view was the epitome of perfection.

Date of stay: July 2018

Dear Exectravellers, Warm greetings from The Ritz-Carlton, Tokyo. I want to thank you for taking your time to write us a kind and complimentary review. We are delighted to know that you had enjoyed your stay. We look forward to welcoming you back again. Sincerely, Masato J. Kominami Hotel Manager The Ritz-Carlton, Tokyo

Luxury hotel

wonderful views and all staff were very friendly Pool and hot tub/whirlpool are on the 46th floor. Views are incredible.Room amenities are excellent and complete. Bed is comfortable. Overall it’s a good stay for us

Date of stay: April 2019

Cleanliness

Service

Sleep Quality

Trip type: Traveled on business

Room Tip: Best view ,amazing service

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Dear Happiness237018, Thank you for your wonderful comment. There is nothing more like a warm and positive comment to motivate our Ladies and Gentlemen. I want to thank you for taking your time to write us a kind and complimentary review. We look forward to welcoming you back again. Sincerely, Masato J. Kominami Hotel Manager The Ritz-Carlton, Tokyo

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The Ritz-Carlton, Tokyo Hotel, Akasaka

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