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Room & Suite (815)
Dining (247)
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About
#2 of 33 hotels in Akasaka
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.0
Travelers' Choice
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Adult pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Babysitting
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Pedicure
Salon
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Executive lounge access
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Charming
Languages Spoken
Chinese
Location
100Great for walkers
Grade: 100 out of 100
1108Restaurantswithin 0.3 miles
115Attractionswithin 0.3 miles
Contact
9-7-1 Tokyo Midtown, Akasaka, Minato 107-6245 Tokyo Prefecture
Name/address in local language
Getting there
Rental CarsSee all Akasaka rental cars
2232Reviews66Q+A100Room tips
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Most Recent
Care and attention at Ritz Carlton is almost always a given but the level of personal touch I received as a first-time guest at this property simply blew my mind! Xavi, the hotel GM has reminded me why I choose Ritz Carlton above every other option in Tokyo; catching small signals (tired after a long flight, room not ready) and immediately taking a personal initiative to ensure I have a fantastic stay and went above and beyond to help organize a fabulous dinner and arranged access to a distinctive speakeasy, one of the best of Tokyo. He is also responsible for guiding me to the best pizza in Asia! The spacious corner room I had, had amazing views of the city; the spa on 46th floor prepared me and my friend for a memorable NYE celebration. The location is also fantastic, and very convenient with some of the classic Japanese delicacies (e.g., Harbs cake store) available at the attached building: Midtown Mall. Definitely going back again soon! …
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Date of stay: December 2022Trip type: Traveled solo
Value
Location
Service
Room Tip: The hotel's restaurant HINOKIZAKA is amazing; book in advance!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
This is, in my opinion , the best Ritz Carlton I have ever experienced. A very well managed property with an outstanding staff. A big thank to Udagawa Takato the housekeeping manager for his kindness and professionalism excelling way beyond my expectations in solving my problem and make my Tokyo experience unforgettable. I will definitely come back again.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Definitely started the new year with a bang! We decided on a family trip to Japan for the holiday season to enjoy winter wonderland. Tokyo itself was a beautiful city and the location of Ritz was very prominent and convenient. The service from the staff we encountered was impeccable. They were so attentive and took care of the kids. Room was beautiful, spacious and clean!
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Had an amazing experience in Ritz Carlton Tokyo. Despite the room being a little dated compared to some other ritz carlton around the world. The service here is one of the best. Even with very high occupancy, they manage to treat us attentively. With the extra high price during peak December, I would book again during off peak when I am in Japan next trip.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Wet unhelpful front desk staff and manager. There are essentially no benefits for loyal customers here. This Ritz is unlike all others. Typically Marriott Bonvoy ambassador elite members have access to the executive lounge and receive complimentary breakfast. Not here. I was told I could add lounge access to my King room suite for $350 per day and breakfast for another $125 per day. If your use to a few little perks for your loyalty don’t expect anything from the Ritz Carlton Tokyo. I’ve been waiting for almost 2 hours for my room when I was told It would be ready. They got me for another $150 lunch while waiting. Seems to be a common problem here - another titanium member was expressing extreme is satisfaction at reception when I went to check on the room again. The other guy checking in next to me was also disgruntled with the room they offered him and asked to cancel which they begrudgingly did. I feel sorry for the staff having to put up with a constant barrage of complaints.…
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Tokyo, Other at The Ritz-Carlton, Tokyo
Responded Dec 11, 2022
Dear D7147SObrianb-sama, Thank you for taking the time to share your valuable feedback and your continuous loyalty as a Marriott Bonvoy ambassador elite member. It has come to my attention via the trip advisor that the service you received during your stay did not meet your expectation. Please accept my sincerely apologies for your experience during your stay. Your valuable feedback has already been percolated up to our executive team and addressed with our Ladies and Gentlemen to improve our processes. Once again, we thank you for your feedback. We truly hope to have you back with us in the near future. Sincerely, Toine Hoeksel Hotel Manager The Ritz-Carlton, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were disappointed we were put in a room where much of the view was obscured by a ledge, which really dulled our initial excitement after seeing the lobby. Almost feel like they felt they put us there because they could get away with it. Was a bit too late to change by the time I found out. Staff are kind of jaded and not helpful. They'll smile and bow and acknowledge requests but I just don't get the feeling they really want to help. Very different to, say, the Shangri-La across town. My wife arrived at the lobby visibly pregnant, we were wearing normal every day clothes after a long drive, but nobody lifted a finger to help her. But some other guy shows up next to her decked out with the usual international luxury brand logos and the staff are falling over themselves to assist, asking him what he needed, etc. I wasn't even sure if he was a guest. Maybe if we put on a LV or Prada sweater, the staff at Ritz Carlton Roppongi will try harder to help us.…
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from The Ritz-Carlton Tokyo, Other at The Ritz-Carlton, Tokyo
Responded Dec 4, 2022
Dear Mr. felipebY7426KK, Thank you for taking the time to share your valuable feedback. It has come to my attention via the trip advisor that the service and room you received during your stay did not meet your expectation. Please accept my sincerely apologies for your experience during your stay. The experience you described is certainly not characteristic of the level of service our Ladies and Gentlemen strive to provide nor what our guests have the right to expect in regards to room allocation. Your valuable feedback has already been percolated up to our executive team and addressed with our Ladies and Gentlemen to improve our processes. Once again, we thank you for your feedback. We truly hope to have you back with us in the future and we would be able to regain your trust in The Ritz-Carlton, Tokyo Sincerely, Toine Hoeksel Hotel Manager The Ritz-Carlton, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The room night view was amazing and incredible , that maybe the best night view I ever see in my entire life. The experience at The Ritz-Carlton, Japan was great and morning breakfast service and views and food was wonderful, thank you and Seiko-San and all the Ritz-Carlton Tokyo staff for their warm hospitality. Staying at the Ritz-Carlton in Tokyo was on a short visit. The location is more convenient than Aman Tokyo, and the breakfast is great, there are a lot of foods to order, and the decoration of the hotel is also very high-end and luxurious. My wife and I like it very much I always wanted to try HINOKIZAKA and Azure 45. I will keep this experience in my next stay at Ritz-Carlton in Tokyo I'm glad I chose Ritz-Tokyo first nights to stay Special thanks to GM: Gonzalez Xavi and Takeuchi Seiko, They are very friendly and help me a lot for room decoration and make my Japan travel much easier.…
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: Friendly staff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
One of the most disappointing experiences in any hotel I’ve ever stayed at, let alone from a alleged five star one. Simply put, this hotel and its staff simply do not care about customer service (I mean even the most basic form). Below is a quick summary of my experience: Check-in: Arrived at 1:30, was informed that my room was ready for a early check-in and was just getting inspected. After told to briefly wait in the lobby while this was getting done, I started to get concerned after 20minutes goes by and no update is received. I then got tired of waiting and decided to get some drinks at the bar. Eventually, the front desk rep comes by the bar to drop off my room keys and leaves without a word. Room: After finally getting to my room, I was a bit disappointed to see that my luggage wasn’t there yet. Also bummed that I didn’t get an upgrade that I would usually get as a Marriott Platinum member/Amex FHR customer. At the very least, a room with a Tokyo Tower view would’ve been nice, but that too apparently was an unreasonable request. Was further bummed that Platinum status doesn’t get you Club Access at this location. The room itself was just plain and boring, nothing spectacular. Breakfast: The next morning, went to go get breakfast only to find there is a long que of people waiting in line. When attempting to join the que, I found it extremely challenging to get the receptionists attention as they were just talking to each other and completely ignoring me. Once they finally acknowledged me, I was told to “briefly”wait out in the lobby for “10-15 minutes” which was an total BS as my wife and I ended up waiting for roughly 25 minutes before we were finally seated. Once seated, it was another 15 minutes before anyone even came by with a menu, and rather off putting when the server had the audacity to tell us that we had an hour to eat since they were busy and others were waiting! It took another 10 minutes by the time we were finally able to order and another 15 minutes before any food arrived at our table. While the food itself was great, I was too frustrated at that point too even enjoy anything. I also felt bad for the couple next to my table as they were completely forgotten about and didn’t get served until breakfast was almost over. Check-out: Even check out turned into a major headache somehow, even though the front desk wasn’t that busy. But yet, it still took over 10 minutes to do a gd check out. Their solution to this was for me to fill out a paper check out form which was ridiculous. Overall: I’m baffled how this place is a five star hotel. Perhaps I expected too much from a $850+/night hotel. Unfortunately the most memorable thing from this hotel was all of the wasted time and frustration constantly waiting and dealing with jaded employees who could care less about providing customer service. Ritz Carlton Tokyo also does not offer much recognition to their loyalty members (perhaps my experience may be different since I was clearly just a lowly Platinum member). It’s safe to say that I will not be returning here anytime soon. Ultimately, my wife’s bday was ruined and I got a few more gray hairs that day. …
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Bring a tablet or some magazines with you since you will be waiting a lot
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from The Ritz-Carlton Tokyo, Other at The Ritz-Carlton, Tokyo
Responded Oct 27, 2022
Dear Mr. SLR-JUN, Thank you for taking the time to share your valuable feedback and your continuous loyalty as a Marriott Platinum member. It has come to my attention via the trip advisor that the service you received during your stay did not meet your expectation. Please accept my sincerely apologies for your experience during your stay. The experience you described is certainly not characteristic of the level of service our Ladies and Gentlemen strive to provide nor what our guests have the right to expect. Your valuable feedback has already been percolated up to our executive team and addressed with our Ladies and Gentlemen to improve our processes. Once again, we thank you for your feedback. We truly hope to have you back with us in the near future. Sincerely, Toine Hoeksel Hotel Manager The Ritz-Carlton, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
It was our second time to visit the hotel, and we have fully enjoyed our stay this time again. It’s a pity that we can’t see the Tokyo tower from the hotel restaurant again, but overall it met our satisfaction and we want to visit it again for some time.
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip: Better understand that you can’t see the Tokyo tower from the hotel anymore.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Situated in the heart of Roppongi Hills with some great views at a great price if you compare to other similar options around Tokyo. Being a Marriott loyalist (up till platinum member), don’t expect any benefits if you aren’t aware of Ritz. No breakfast, no access to lounge or any other benefits. That would leave you a bit disappointed if you are traveling and staying in the property for two weeks. Basically takes away the option of making its working space or a family space. Just started my stay so expect a detailed review as I explore other parts of the hotel.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
$1,211 - $1,749 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton tokyo hotel minato, ritz carlton minato, ritz tokyo, minato ritz-carlton
LOCATION
JapanKantoTokyo PrefectureTokyoMinatoAkasakaAkasaka / Roppongi / Akasaka / Roppongi / Azabu / Nagatacho
NUMBER OF ROOMS
247
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Claim Your ListingTHE RITZ-CARLTON, TOKYO - Updated 2023 Prices & Hotel Reviews (Akasaka, Japan)
Frequently Asked Questions about The Ritz-Carlton, Tokyo
Which popular attractions are close to The Ritz-Carlton, Tokyo?
Nearby attractions include Zeus Nightclub (0.3 miles), Tantra Artistic Lounge (0.2 miles), and The National Art Center, Tokyo (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, Tokyo?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Tokyo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Tokyo?
Yes, valet parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Tokyo?
Conveniently located restaurants include Gyopao Gyoza Roppongi, Gluten Free T's Kitchen, and Towers.
Are there opportunities to exercise at The Ritz-Carlton, Tokyo?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Ritz-Carlton, Tokyo located near the city center?
Yes, it is 0.4 miles away from the center of Akasaka.
Are any cleaning services offered at The Ritz-Carlton, Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Tokyo offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Tokyo?
Many travelers enjoy visiting Hozomon (4.9 miles), Tokyo Central Railway Station (2.2 miles), and Nezu Shrine (4.1 miles).