This is, in my opinion , the best Ritz Carlton I have ever experienced. A very well managed property with an outstanding staff. A big thank to Udagawa Takato the housekeeping manager for his kindness and professionalism excelling way beyond my expectations in solving my problem and make my Tokyo experience unforgettable. I will definitely come back again.
It was our second time to visit the hotel, and we have fully enjoyed our stay this time again. It’s a pity that we can’t see the Tokyo tower from the hotel restaurant again, but overall it met our satisfaction and we want to visit it again for some time.
Situated in the heart of Roppongi Hills with some great views at a great price if you compare to other similar options around Tokyo. Being a Marriott loyalist (up till platinum member), don’t expect any benefits if you aren’t aware of Ritz. No breakfast, no access to lounge or any other benefits. That would leave you a bit disappointed if you are traveling and staying in the property for two weeks. Basically takes away the option of making its working space or a family space. Just started my stay so expect a detailed review as I explore other parts of the hotel.
Great location, amazing views, very well maintained, solid gym. But the best is the amazing service from A to Z across the whole hotel. The bar and breakfast is amazing - bar closes a bit early for international travelers with jet lag so. Solid recommendation.
Five solid stars for a property that does everything right. Phenomenal VIP lounge with constantly rotating culinary options and spectacular afternoon tea service that gives most Peninsulas a run for their money. Very responsive management (Kevin Song, who seems to have left the property two months ago sadly) constantly checking on you to make sure you are enjoying your stay I was also upgraded and had an amazing view of Tokyo. The Rolls Royce car service was an added plus. Thank you for an amazing, memorable stay. I will be back again. Would I stay here again? Yes. Although there is less personalized check-in compared to the Park Hyatt Tokyo, I believe this property has overall better amenities and value.
The preferred 5 star hotel. As close to perfect as it gets. If I needed to point out something, as a big time public transport advocate the hotel although connected underground to the subway is long walk to the station so anyone planning to get to the hotel plan accordingly. Otherwise, great location, service, view, and food in and around the hotel.
Our second time this year - what a privilege! Love everything about this hotel - the views, the lobby lounge and especially the breakfast buffet! The location is superb with easy access to all the Midtown Tokyo shopping/dining complex has to offer from high to low there is something for everyone. I cannot wait to book our next stay here!
We stayed at the Ritz pre-COVID and had a spectacular experience. The rooms were elegant, quiet, exuded understated luxury and even the basic room was shockingly large considering room sizes in other high-cost cities; all views are spectacular given the location at the top of a high rise; the hotel facilities (pool, spa, gym, restaurants, lobby bar) were uniformly excellent; and we loved the location in Roppongi Hills with lots in the immediate area and easy connections to the whole city. We loved experiencing Tokyo in all its energy and bustle and then returning to this island of calm and elegance. Our only constructive feedback would be (1) concierge service was a bit uneven - Som was outstanding and a highlight of our trip, but some others were a bit less helpful with their suggestions at times; and (2) we only found out at check-in that we would be unable to use the club lounge due to foreign dignitaries staying for the Emperor's robing ceremony -- understandable, but we should have been notified in advance as we might have changed to a regular room given the loss of use of the club lounge. In sum, this hotel is a standout among urban hotels we have stayed in around the world and we can't wait to return.…
Great and luxurious hotel in the heart of the chaos of Tokyo, the transition from outside to the top floor of the building where the hotel is located is relaxing in itself. Luxurious facilities as expected, especially with the pool and the main lobby area. Staff are really incredible which is consistent with most hotels in Japan. A great way to spend a special couple of days in the city, although book if you're not too busy since you'll enjoy the hotel too much.
The Ritz Carlton in Tokyo is the most luxurious hotel I have ever stayed in. Usually all Ritz Carltons are luxurious but this one tops the Ritz Carltons in Osaka and Singapore that I previously stayed in. The rooms are 52m big with a huge bathroom and very luxuriously appointed. I stayed there for 6 nights but did not manage to use any of the hotel facilities as I spent all my free time exploring Tokyo. The hotel is next to Tokyo Midtown shopping mall and close to Roppongi and Akasaka where there are a lot of restaurants. This is one hotel that definitely impressed me.