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#1 of 3 hotels in Toranomon
Location
4.3
Cleanliness
4.8
Service
4.5
Value
4.1
2022 Travelers' Choice Best of the Best
Luxury Lifestyle Hotel in the Center of Tokyo. Arrive a visitor and depart a local at Andaz Tokyo Toranomon Hills
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Rooftop bar
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Japanese
Hotel links
Location
98Great for walkers
Grade: 98 out of 100
782Restaurantswithin 0.3 miles
47Attractionswithin 0.3 miles
Contact
1-23-4, Toranomon, Minato 105-0001 Tokyo Prefecture
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This was the last of four beautiful hotels that I had stayed in during my 10 days in Japan. The room was not of 5 star quality that’s for sure, but that’s not the reason for my terrible grade of this hotel. If you’re reading this review and you’re a foreigner from outside Japan you’re aware of the obstacles one might encounter while traveling there. There were some bars or restaurants that will give you an “X” letting you know you’re not welcome there for whatever reason. Hey those are private businesses and if they don’t want my money I just can’t blame them. I will blame an intentionally recognized hotel brand that has blatant racism running rampant in their hotel. My last night in the hotel I walked into the hotel bar where it was happy hour. There was music, and drinks and honestly the vibes were fantastic. I noticed some empty tables that had an amazing view which I went directly towards. I was quickly stopped by the assistant manager who said sorry these tables were reserved. I found it odd as I looked around and saw only Japanese having access to the seats with the view. I was quickly ushered to the bar and told this is the only place I could sit. For some reason I knew he was lying. I waited about 15 minutes until I saw 2 diff Japanese couples being seated in the tables that I desired. I quickly took out my Google translate and asked them if they had prior reservations. They said no and that it was the same assistant manager which had seated them in those seats. Now is when I went to the front desk to tell them exactly what had happened and that I had been put in the least desirable seats due to my ethnicity. The assistant manager came over all red faced because he knew I was furious and caught him red handed. Gave some BS apology and bowed a bunch of times and gave me his card. For the record I flushed your card down the toilet. Keep your apology. Again for an internationally recognized hotel brand this is called dropping the ball… good luck in Japan and if you want to be treated like someone who doesn’t belong, this is the place for you. I will see you at the Park Hyatt next time I’ll be in town!…
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Date of stay: March 2023Trip type: Traveled with friends
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andaz Tokyo Toranomon Hills, Guest Services / Front Office at Andaz Tokyo Toranomon Hills
Responded today
Dear Mr Ari K, Thank you for staying at Andaz Tokyo Toranomon Hills and for taking time to share your feedback on TripAdvisor. Please accept our deepest and most sincere apologies for what you experienced. Due to a sudden change in reservations, the table became available after your request. We aim at accommodating the requests of every guest and we are truly sorry we were not able to do so this time. We make it our priority to ensure all of our guests feel welcomed and cared for at the hotel and we are truly disappointed that we did not live up to our promise during this stay. Rest assured that your comment is heard and shared to all our teams. If you need anything further, please do not hesitate to contact us. We sincerely hope to have the opportunity to welcome you back again for a stay that meets your expectations. Kind regards, Guillaume Paupy General Manager Andaz Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
I stayed at the Andaz just before COVID in 2020 and thought it an excellent hotel so I was very much looking forward to staying again for 4 nights as I did last week. I think the Andaz has improved and now when people talk about the best 5 star hotel in Tokyo, the Andaz must be very prominent in that discussion. From arriving by taxi on the ground floor to be greeted personally by charming staff, then to be taken up in the elevator to the main lobby where the concierge staff were superb. They were absolutely charming and helpful every day and made some brilliant restaurant reservations for us. The room was immaculate with a brilliant view - and let's not forget the housekeeping staff (so often overlooked in reviews) who made sure the room was immaculate every day. Then there's the convivial charm of the drinks and snacks each evening - it makes it feel like you are a guest in a club as opposed to a bland corporate hotel. We really enjoyed the gym and the pool - oh and breakfast each morning was perfect! Lots of hotels have a very good hard product (and Andaz Tokyo's rooms and other amenities are right up there with the very best) ... but what sets the Andaz Tokyo apart and makes it number 1 in my view is the people - the charming and polite staff who every day are very happy to help you out in any way possible. Thank you to everyone at the Andaz Tokyo - I cannot wait to come back! I think you are the best hotel in Tokyo!…
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Excellent Omakase dinner at the rooftop sushi bar by chef Eji. Chef Eji has excellent chopping skills and it was like looking at an art piece when watching him prepare good food. The ingredient was fresh and Eji san just made it perfect. The rooftop bar is something you need to visit after a tasty dinner in the Sushi bar.
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Date of stay: March 2023Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A luxurious experience from the moment you enter the lobby. The rooms were exceptional and the beds were the best I slept on in Japan! An amazing stay. I would highly recommend staying in this hotel if you are in Tokyo.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I was truly excited to stay here after reading so many blogger reviews. And in light of being underwhelmed by my 2 night visit, the hotel is overpriced both cash and points value. I had tower view king room, and loved the view of the Tokyo Tower…the only aspect of the hotel I liked. I won’t be returning to this hotel next trip to Tokyo.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andaz Tokyo Toranomon Hills, Guest Services / Front Office at Andaz Tokyo Toranomon Hills
Responded yesterday
Dear Mr Aaron C, Thank you very much for staying with us at Andaz Tokyo and for taking time to share your comments. Please accept our deepest apologies for not having met your expectations during this stay. We strive to provide the best service while offering rates in line with the market demand and seasonality. We make it our priority to ensure all of our guests’ expectations are met and we are truly disappointed that we did not live up to our promise during this stay. Rest assured that your comment is heard and shared to all our teams. If you need anything further, please do not hesitate to contact us. We sincerely hope to have the opportunity to welcome you back again for a stay that meets your expectations. Kind regards, Fumitaka Ozawa Director of Rooms Andaz Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will set the mood for this review: this was one of the top 5 hotels I have ever stayed at. I landed in the afternoon at Tokyo Haneda Airport. It was relatively easy to get to the hotel - take the Keikyu Line to Higashi-Ginza and then the Hibiya Line subway. From the moment you walk through the downstairs lobby, you know you're entering someplace special. The entire staff - from the check-in desk, to the spa attendants, to the bartenders - gave exceptional service. The room was phenomenal and the views were breathtaking! I was so happy I chose this hotel over the Park Hyatt since this one feels newer and is steps away from the subway station. Another thing I really like about this hotel is how much is included in your stay. So many hotels in this category charge you for absolutely everything, but the Andaz is different. They include a complimentary happy hour in the lobby with drinks and small bites, free soft drinks in the room, access to the spa facilities, and almost every toiletry you may need. The gym, while compact, looks over the Imperial palace, which was nice. If anything could have been improved, it was the cleanliness of the glass cups in the tea/coffee drawer. But I am really struggling to find anything else wrong with this perfect stay. I think I have found my new home in Tokyo.…
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Date of stay: February 2023
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Andaz Tokyo Toranomon Hills is one of the best hotels I have been to. The facilities and amenities are great which is very typical of 5 star hotels in Tokyo. What sets it apart is the level of service and attention to detail. I stayed there for business and took my family with me which includes very young kids. The hotel staff and restaurant staff specially Frosty Au and Mary Ann were great at their jobs and they were very kind and helpful to my kids. I will definitely go back in this hotel again.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My first stay at this property and I was blown away. It didn’t start off that well as I found the hotel hard to locate in the massive building and the entrance is quite hidden. But once I entered this sanctuary, it was perfection. The service is not just great, it was very personal. It felt like a very lux boutique hotel, but with the high standards and consistency of a chain. This was evident at every contact, from check in to breakfast and front door. They consistently go out of their way to help. The basic room I booked was very generously sized and well maintained with a great palace view. The evening canapés and drinks were awesome. The hotel is near the train station which is convenient for the areas I wanted to visit. But no major shopping centre next door which is fine with me. Having stayed in Park Hyatt Tokyo recently, I must say my personal experience at Andaz was more special.…
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This was my fourth Stay at the Andaz. Always delighted to come back. The rooms are fantastically functional. The views superb, excellent service, beautiful swimming pool and delicious breakfast. Great service overall and fantastically welcoming hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My husband and I stay at the hotel for our anniversary. The hotel surprised us a bottle wine and a chocolate , the view from the room is spectacular, we will choose stay at Andaz hotel when we travel to Tokyo again.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$721 - $1,192 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoMinatoToranomonOdaiba / Shiodome / Shinbashi
NUMBER OF ROOMS
164
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Claim Your ListingANDAZ TOKYO TORANOMON HILLS - Updated 2023 Prices & Hotel Reviews (Japan)
Frequently Asked Questions about Andaz Tokyo Toranomon Hills
Which popular attractions are close to Andaz Tokyo Toranomon Hills?
Nearby attractions include Atago Shrine (0.2 miles), Toranomon Hills (0.02 miles), and Toranomon Kotohira-gu (0.2 miles).
What are some of the property amenities at Andaz Tokyo Toranomon Hills?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Andaz Tokyo Toranomon Hills?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Andaz Tokyo Toranomon Hills?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Andaz Tokyo Toranomon Hills?
Yes, parking is available to guests.
What are some restaurants close to Andaz Tokyo Toranomon Hills?
Conveniently located restaurants include The Tavern - Grill & Lounge, Toranomon Osakaya Sunaba, and Kyubay.
Are there opportunities to exercise at Andaz Tokyo Toranomon Hills?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Andaz Tokyo Toranomon Hills have airport transportation?
Yes, Andaz Tokyo Toranomon Hills offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Andaz Tokyo Toranomon Hills located near the city center?
Yes, it is 0.2 miles away from the center of Toranomon.
Are any cleaning services offered at Andaz Tokyo Toranomon Hills?
Yes, dry cleaning and laundry service are offered to guests.
Does Andaz Tokyo Toranomon Hills offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.