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1-23-4, Toranomon, Minato 105-0001 Tokyo Prefecture
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Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (1901)
Room & Suite (817)
Videos (2)
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A note from Andaz Tokyo Toranomon Hills
Updated 05/31/20

About

#1 of 3 hotels in Toranomon
Location
Cleanliness
Service
Value
Travelers' Choice
Luxury Lifestyle Hotel in the Center of Tokyo. Arrive a visitor and depart a local at Andaz Tokyo Toranomon Hills
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Room & Suite (817)817
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Rooftop bar
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Japanese
1665Reviews17Q+A100Room tips
Traveler rating
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Popular mentions
devinsaucerman wrote a review Apr 2021
1 contribution
This was a great hotel the staff was very professional and the building was well maintained. Their covid-19 policy's were easy to follow and understand. The pool was open but you had to make a reservation for it do to covid-19 but thats alright. Overall one of the best hotels I have stayed at.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Andaz Tokyo Toranomon Hills, General Manager at Andaz Tokyo Toranomon Hills
Responded 1 week ago
Dear devinsaucerman , Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are pleased to hear about your stay and are glad you enjoyed the professional service and hotel facilities. We are committed to the health and safety of all our guests and colleagues, and we appreciate your understanding with adjustments we’ve made to our operations. We will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo
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Eddy Liu wrote a review Dec 2020
Hong Kong, China2 contributions
Myself and my family travelled to Japan for a vacation on 9-12 September 2016, the first 2 nights is on complimentary by Hyatt via my employment at Amex as a location familiarization stay and I am paying for the 3rd night on my own. The booking was handle by their sales Director Midori Kataoka san who is very helpful and informative about location information. She is also kind enough to included breakfast for all 4 of us during the stay. (my wife and my 2 boys). The staffs are exceptionally polite and helpful during the check in process and I have the best view room of Tokyo I could've imagine. The executive lounge is very nice for the family to chill out after a long day out and about. Breakfast is excellent and have all variety of food which cater to everyone's taste. Upon my check out, Midori san take her personal time to thank you for my visit and also invited your General Manager Mr. Ross Cooper to meet us which caught me by surprise. Thank you for all the special arrangements and go the extra miles to ensure I receive the best ever experience in your wonderful property. I can't express how thankful myself and my family during the stay. My boys keep asking me when are we returning to the home in Japan. I am sure I will be back.
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip: Ask for rooms facing the Tokyo Tower, it won't go wrong.
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Response from Andaz Tokyo Toranomon Hills, General Manager at Andaz Tokyo Toranomon Hills
Responded Jan 11, 2021
Dear Eddy Liu, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed the friendly service, breakfast and views of the city. We will be sure to share your feedback with Midori and our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope you are doing well and we look forward to welcoming you and your family back for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo
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Taka wrote a review Nov 2020
Ota, Japan144 contributions446 helpful votes
Stayed for a family weekend in November. Service level is superb except for that of the restaurant, the room was just below the average and the dining experience was far from excellence. <Good> - Services of parking staff, bell, reception, spa (pool) and guest relations are all perfect. Very efficient yet friendly. Can't be any better. <Bad> - The worst of all is the restaurant. We had a dinner and a breakfast in the Tavern on the 51st floor. Foods are simple but decent. But staff are what you would expect at a two star hotel. Upon arrival you are made to wait for a few minutes at least despite you have made a reservation, even though it doesn't seem to be busy inside. There are only a tiny sofa for several groups waiting. Once inside, any staff hardly pay attention to any tables, running around with noises for whatever they are rushed to do. And they seem not to be embarrased to do their housekeeping things in front of guests, not in the backyard. They hardly bring what you may need to eat, such as salt and pepper, silvers and dishes for kids, unless you ask for them. The view from the 51st floor seems great from the tables by the windows but such tables are very few and, weird enough, they seem to keep those tables vacant. - We stayed in a tower view king and the view of the Tokyo tower is indeed great, however, a third of the view from the window is blocked by a huge building right across the road and it is very disturbing. Do not choose tower view rooms. In fact they should remark this in the room description. - The room is just below the average size and quality of what you would get in any other high class hotels in the central Tokyo area. - Softdrinks and water are free in the room but there are only few you can take. - The lounge is very small and mostly packed. Spotless service faulted by the restaurant. Fortunately there are many other options to take in the central Tokyo area with the same competitive level of service, higher room quality and better view and much better serviced restaurants, such as Aman, Ritz Carlton, Park Hyatt, Mandarine Oriental and a few others. I would choose any others for the next time.
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Date of stay: November 2020
Rooms
Location
Service
2 Helpful votes
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Response from Andaz Tokyo Toranomon Hills, Other at Andaz Tokyo Toranomon Hills
Responded Nov 30, 2020
Dear Taka, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your comments on TripAdvisor. We are pleased to hear you enjoyed the friendly service of our front office team, parking and spa. Regarding your visits to The Tavern, we sincerely apologize for the service you received during dinner and breakfast. It is our priority to ensure all guests have a memorable and enjoyable experience, and it is regrettable that we did not live up to our promise this time. We appreciate your comments about the guestroom as well, and will be sure to share your feedback with our entire team here to help improve our services. Should you require any further support, please do not hesitate to contact us. Thank you again and we hope to have the opportunity to welcome you back for a stay that meets your expectations. Kind regards, Alistair Minty Director of Food & Beverage Andaz Tokyo
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Free_traveller92 wrote a review Aug 2020
48 contributions22 helpful votes
+1
The room was very generous sized and lovely, with a complimentary minibar (soft drinks , snacks). Loved the Japanese style hot tub and stunning view. All the staff went above and beyond to make your stay i Tokyo the Best ever! Will definitely return next time in Tokyo.
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Date of stay: September 2019Trip type: Traveled with friends
2 Helpful votes
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Response from Andaz Tokyo Toranomon Hills, General Manager at Andaz Tokyo Toranomon Hills
Responded Sep 3, 2020
Dear Free_traveller92, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments and photos on TripAdvisor. We are pleased to hear about your stay and are glad you enjoyed the spacious guestrooms, complimentary amenities and views of the city. We will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope you are doing well and we look forward to welcoming you back in the future for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo
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lohtusroot wrote a review Jul 2020
Sydney, Australia22 contributions44 helpful votes
Pros: Rooms are massive, amenities and service provided are stellar. The view is amazing - I could stay there for days just looking out at the view. Cons: Not a convenient location for tourists, expensive (but good) breakfast. Nothing much around the area.
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Date of stay: February 2020
Cleanliness
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2 Helpful votes
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Response from Andaz Tokyo Toranomon Hills, General Manager at Andaz Tokyo Toranomon Hills
Responded Jul 27, 2020
Dear lohtusroot, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are pleased to hear about your stay and are glad you enjoyed the spacious guestrooms, friendly service and views of the city. We appreciate your comments about our location; with the newly opened Toranomon Hills station connected to the hotel, we look forward to offering more entertainment options during your next visit. We will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. Take care and we look forward to welcoming you back again. Kind regards, Ross Cooper General Manager Andaz Tokyo
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PRICE RANGE
$462 - $800 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoMinatoToranomonOdaiba / Shiodome / Shinbashi
NUMBER OF ROOMS
164
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Frequently Asked Questions about Andaz Tokyo Toranomon Hills
Which popular attractions are close to Andaz Tokyo Toranomon Hills?
Nearby attractions include Atago Shrine (0.2 miles), Toranomon Hills (0.02 miles), and Toranomon Kotohira-gu (0.2 miles).
What are some of the property amenities at Andaz Tokyo Toranomon Hills?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Andaz Tokyo Toranomon Hills?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Andaz Tokyo Toranomon Hills?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Andaz Tokyo Toranomon Hills?
Yes, parking is available to guests.
What are some restaurants close to Andaz Tokyo Toranomon Hills?
Conveniently located restaurants include The Tavern - Grill & Lounge, Toranomon Osakaya Sunaba, and Kyubay.
Are there opportunities to exercise at Andaz Tokyo Toranomon Hills?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Andaz Tokyo Toranomon Hills have an airport shuttle?
Yes, Andaz Tokyo Toranomon Hills offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Andaz Tokyo Toranomon Hills located near the city center?
Yes, it is 0.2 miles away from the center of Toranomon.
Are any cleaning services offered at Andaz Tokyo Toranomon Hills?
Yes, dry cleaning and laundry service are offered to guests.
Does Andaz Tokyo Toranomon Hills offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.