I went for a girls trip and Andaz Tokyo is certainly the best place to stay! The location is convenient coz it’s half way to everything in Tokyo! The service is amazing! From the door man to house keeping to the waiters! I love how the waiters are very knowledgeable with their recommendations! Cannot wait for my next trip with y’all next month!
My wife and I stayed here in December 2019 for 4 nights as part of a two-week trip around Japan. This hotel was a fantastic introduction to Japan, and embodied what we really appreciate about the country. The start of our stay began after our 14-hour flight from the US and a 1.5 hour car ride to the ground floor entrance of the Andaz. After confirming our name/reservation quickly, our bags were whisked away and we were directed to the elevators to take us up to the lobby. The lobby has beautiful, natural-wood decor, high ceilings, and plenty of seating. The Andaz check-in process is not my favorite, as it feels like you have to wait longer sitting somewhere else while they handle details at the desk, but not real problem or issue. Our room was a base room and felt anything but - expansive amounts of space both in the bedroom and the entryway/closet area. The bathroom was also pretty sizable. Our views faced south-west towards Mt. Fuji, which we saw one clear morning. Provided amenities were great, and the bed was super comfy. The food was also a big hit - we only had dinner the first night, while jet-lagged as hell, so we barely remember what we ate. I think I had duck, and I remember it being tasty. We had breakfast here every morning when we naturally woke up at 4:30am. The breakfast spread was great and my wife loved the mix of Japanese and Western options, mixing and matching. The location of the hotel is polarizing to some, given the 8-10 min walk to the Ginza subway line. We found it to be perfect. We spent so much of the day seeing the city and exploring and being surrounded by all of humanity that by 7pm we were very grateful for the quiet neighborhood as we finished our day. If you want to be in the middle of everything right when you leave your hotel do not stay here as it won't meet your expectations. The staff at the Andaz were helpful, courteous, and spoke great English. I recognize that it's super tacky to list "speaks great English" as a perk, but it does help getting situated in a country with a completely different language family. They also answered room service call within 5 minutes, and coordinated our bag shipping to Kyoto so seamlessly that I completely forgot we had done it. All in all - great hotel, would stay here again, and I hope COVID has treated them well.…
Meets high expectations. Tokyo Andaz is reputed to be best Andaz in the world. I agree with that statement. First great service. Combine Japanese high five star service culture with Andaz. Second amazing view. High floors gives one of the best views of Tokyo. Third. Great rooms. Albeit modest TV size and lack of Chromecast is starting to show its age. Fourth. Breakfast is superb. There are hotels with choice but quality is very high here. Pricey but worth the splurge.
Stayed for the first time at Andaz Tokyo. Staff were all welcoming and friendly which made us feel at home right away from check-in. Rooms were very clean, furniture, bed, the layout of the room - everything was comforting. It almost felt like I was back home.
A great STAYCATION plan. There are a variety of shops on the lower floors and in the neighboring buildings. The staggered layout of the is a little confusing. Perhaps the weakest point is its entrance because it is part of an large office complex. Once you reach CHECK-IN on the 51st floor your perspective changes and you have Tokyo at your feet.