This was the last of four beautiful hotels that I had stayed in during my 10 days in Japan. The room was not of 5 star quality that’s for sure, but that’s not the reason for my terrible grade of this hotel. If you’re reading this review and you’re a foreigner from outside Japan you’re aware of the obstacles one might encounter while traveling there. There were some bars or restaurants that will give you an “X” letting you know you’re not welcome there for whatever reason. Hey those are private businesses and if they don’t want my money I just can’t blame them. I will blame an intentionally recognized hotel brand that has blatant racism running rampant in their hotel. My last night in the hotel I walked into the hotel bar where it was happy hour. There was music, and drinks and honestly the vibes were fantastic. I noticed some empty tables that had an amazing view which I went directly towards. I was quickly stopped by the assistant manager who said sorry these tables were reserved. I found it odd as I looked around and saw only Japanese having access to the seats with the view. I was quickly ushered to the bar and told this is the only place I could sit. For some reason I knew he was lying. I waited about 15 minutes until I saw 2 diff Japanese couples being seated in the tables that I desired. I quickly took out my Google translate and asked them if they had prior reservations. They said no and that it was the same assistant manager which had seated them in those seats. Now is when I went to the front desk to tell them exactly what had happened and that I had been put in the least desirable seats due to my ethnicity. The assistant manager came over all red faced because he knew I was furious and caught him red handed. Gave some BS apology and bowed a bunch of times and gave me his card. For the record I flushed your card down the toilet. Keep your apology. Again for an internationally recognized hotel brand this is called dropping the ball… good luck in Japan and if you want to be treated like someone who doesn’t belong, this is the place for you. I will see you at the Park Hyatt next time I’ll be in town!…
I stayed at the Andaz just before COVID in 2020 and thought it an excellent hotel so I was very much looking forward to staying again for 4 nights as I did last week. I think the Andaz has improved and now when people talk about the best 5 star hotel in Tokyo, the Andaz must be very prominent in that discussion. From arriving by taxi on the ground floor to be greeted personally by charming staff, then to be taken up in the elevator to the main lobby where the concierge staff were superb. They were absolutely charming and helpful every day and made some brilliant restaurant reservations for us. The room was immaculate with a brilliant view - and let's not forget the housekeeping staff (so often overlooked in reviews) who made sure the room was immaculate every day. Then there's the convivial charm of the drinks and snacks each evening - it makes it feel like you are a guest in a club as opposed to a bland corporate hotel. We really enjoyed the gym and the pool - oh and breakfast each morning was perfect! Lots of hotels have a very good hard product (and Andaz Tokyo's rooms and other amenities are right up there with the very best) ... but what sets the Andaz Tokyo apart and makes it number 1 in my view is the people - the charming and polite staff who every day are very happy to help you out in any way possible. Thank you to everyone at the Andaz Tokyo - I cannot wait to come back! I think you are the best hotel in Tokyo!…
Excellent Omakase dinner at the rooftop sushi bar by chef Eji. Chef Eji has excellent chopping skills and it was like looking at an art piece when watching him prepare good food. The ingredient was fresh and Eji san just made it perfect. The rooftop bar is something you need to visit after a tasty dinner in the Sushi bar.
A luxurious experience from the moment you enter the lobby. The rooms were exceptional and the beds were the best I slept on in Japan! An amazing stay. I would highly recommend staying in this hotel if you are in Tokyo.
I was truly excited to stay here after reading so many blogger reviews. And in light of being underwhelmed by my 2 night visit, the hotel is overpriced both cash and points value. I had tower view king room, and loved the view of the Tokyo Tower…the only aspect of the hotel I liked. I won’t be returning to this hotel next trip to Tokyo.
I will set the mood for this review: this was one of the top 5 hotels I have ever stayed at. I landed in the afternoon at Tokyo Haneda Airport. It was relatively easy to get to the hotel - take the Keikyu Line to Higashi-Ginza and then the Hibiya Line subway. From the moment you walk through the downstairs lobby, you know you're entering someplace special. The entire staff - from the check-in desk, to the spa attendants, to the bartenders - gave exceptional service. The room was phenomenal and the views were breathtaking! I was so happy I chose this hotel over the Park Hyatt since this one feels newer and is steps away from the subway station. Another thing I really like about this hotel is how much is included in your stay. So many hotels in this category charge you for absolutely everything, but the Andaz is different. They include a complimentary happy hour in the lobby with drinks and small bites, free soft drinks in the room, access to the spa facilities, and almost every toiletry you may need. The gym, while compact, looks over the Imperial palace, which was nice. If anything could have been improved, it was the cleanliness of the glass cups in the tea/coffee drawer. But I am really struggling to find anything else wrong with this perfect stay. I think I have found my new home in Tokyo.…
Andaz Tokyo Toranomon Hills is one of the best hotels I have been to. The facilities and amenities are great which is very typical of 5 star hotels in Tokyo. What sets it apart is the level of service and attention to detail. I stayed there for business and took my family with me which includes very young kids. The hotel staff and restaurant staff specially Frosty Au and Mary Ann were great at their jobs and they were very kind and helpful to my kids. I will definitely go back in this hotel again.
My first stay at this property and I was blown away. It didn’t start off that well as I found the hotel hard to locate in the massive building and the entrance is quite hidden. But once I entered this sanctuary, it was perfection. The service is not just great, it was very personal. It felt like a very lux boutique hotel, but with the high standards and consistency of a chain. This was evident at every contact, from check in to breakfast and front door. They consistently go out of their way to help. The basic room I booked was very generously sized and well maintained with a great palace view. The evening canapés and drinks were awesome. The hotel is near the train station which is convenient for the areas I wanted to visit. But no major shopping centre next door which is fine with me. Having stayed in Park Hyatt Tokyo recently, I must say my personal experience at Andaz was more special.…
This was my fourth Stay at the Andaz. Always delighted to come back. The rooms are fantastically functional. The views superb, excellent service, beautiful swimming pool and delicious breakfast. Great service overall and fantastically welcoming hotel.
My husband and I stay at the hotel for our anniversary. The hotel surprised us a bottle wine and a chocolate , the view from the room is spectacular, we will choose stay at Andaz hotel when we travel to Tokyo again.
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