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The Peninsula Tokyo

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Traveler (1817)
Room & Suite (759)
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About

#2 of 3 hotels in Yurakucho
Location
4.8
Cleanliness
4.8
Service
4.6
Value
4.0
Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo offers commanding views of the Japanese capital skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. The Peninsula Tokyo was once again named a Forbes Travel Guide Five-Star hotel in 2024, the nineth consecutive year that the hotel has received the coveted ranking in the publisher’s annual announcement of the world’s finest properties. The Peninsula Spa & Wellness Center also received Forbes Five-Star status for the tenth year in a row. 日本屈指のビジネス街として知られる丸の内エリアに位置するザ・ペニンシュラ東京。皇居外苑と日比谷公園に面しており、ショッピングの中心地、銀座までは徒歩圏内と最高のロケーションに位置します。ザ・ペニンシュラ東京は、2024年に米国の権威ある雑誌「フォーブス・トラベルガイド2024」にて“ホテル部門”においては9年連続の、”スパ部門”においては10年連続の最高ランク5つ星評価をいただきました。栄えある受賞と共に、これからもおもてなしの心を大切に、多くのお客様にお選びいただけるホテルとなれますよう、スタッフ一同邁進してまいります。
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Babysitting
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Children's television networks
Highchairs available
Strollers
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
iPod docking station
Sofa bed
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Languages Spoken
English, French, Spanish, Arabic and 6 more
Hotel links
Special Deal:Free breakfast with your stay

Location

1-8-1, Yurakucho, Chiyoda 100-0006 Tokyo Prefecture
Name/address in local language
The Peninsula Tokyo
2,143Reviews19Q+A100Room tips
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Ahmed wrote a review Apr 13
10 contributions4 helpful votes
After staying at The Peninsula in Istanbul I had high expectations of this hotel but after my visit I can conclude that this hotel is either: 1. A fake Peninsula. or 2. A Very poorly managed Peninsula. At check-in, I informed the receptionist that I was attempting to book the hotel through Amex to secure a 4:00 PM late check-out. However, due to my phone's roaming issues, I was unable to complete the two-factor authentication required for logging in and finalizing the purchase. I requested a late check-out until 2 PM, but he informed me that the hotel was fully booked and nothing could be done. I understood that it wasn't their responsibility to accommodate my Amex login issues. However, moments later, I noticed another guest at the check-in desk right next to me requesting the same late check-out. The staff member handling their check-in offered them a different room to use from 12 PM to 4 PM, despite not being able to extend their stay in the same room. This occurred just seconds after my request was denied. Although I chose not to create a disturbance or affect another guest's experience, I found the inconsistency in how the requests were handled to be absolutely ridiculous and unprofessional. Apart from that service at this hotel was not great, mediocre at best. The food was not good, certainly not 5 star hotel quality. Rooms are good sized, however they are old and very much showing their age. For the amount of money you are going to pay at this hotel there are MUCH better options in Tokyo, don't waste your time or ¥¥¥¥ here.
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Date of stay: March 2024
Value
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Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CanberraNewYork wrote a review May 2023
New York16 contributions5 helpful votes
Hotel's Favorite
Absolutely sensational hotel - it has everything: a wonderful location near Ginza and close to so many shops and a huge range of restaurants from high-end to fun casual places. It's directly above a subway station and is across the road from beautiful parks. The rooms are very generous in size with a huge separate dressing room that could be a small bedroom. Although it's not brand new, it's been impeccably maintained and the quality of the rooms across all aspects is very impressive. The staff are very friendly and responsive - I asked for an iron to be brought to the room and it was delivered in less than 5 minutes. We broke our stay up by a week away and when we returned they had remembered I had asked for an iron and had already put one in the room. Our kids loved the amazing pool and spa. We booked a "Value the Experience" package which was terrific and includes complimentary non-alcoholic drinks from the mini-bar. If you do book this package, I would suggest, however, that you check you bill upon check-out as they had charged us for the non-alcoholic drinks and it was a bit awkward because they also charged us for an oolong tea from our connecting room which they told us they wouldn't remove as that room wasn't a "suite" room like our other room was so didn't get the complimentary beverages. I should have just taken the tea from the other room! It seemed a silly petty thing to charge us for and not consistent with the rest of the experience there. Apart from that, though, it was terrific!
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Date of stay: April 2023
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded May 11, 2023
Warm greetings from The Peninsula Tokyo and thank you for choosing our hotel once again for your recent stay. It is a great honor for us to receive your very kind words of praise that you had a wonderful time and that the hotel is a wonderful place to stay.  I truly regret that you encountered some inconveniences with the bill, and we deeply apologise for not having confirmed the details upon check-out, which we deem as truly unacceptable on our part. Please rest assured that your comments have been shared with our team to review and to ensure this does not happen again in the future.  Again, thank you for sharing your feedback. We hope to have an opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Atl18 wrote a review Apr 7
San Antonio, Texas100 contributions110 helpful votes
Tokyo Peninsula needs a major upgrade of its rooms. Built in 2007 it is way overdue and although the rooms are clean and spacious , to keep up with Mandarin Oriental which i feel is the best Tokyo hotel, the renovation is badly needed. The hotel lobby is like a railway station . This is where you have breakfast and because it is right as you walk in to the hotel it is very noisy and full of transients . Food though is good as is the service. Good position for shopping but all in all a 3 Star hotel in Tokyo.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AT1 wrote a review Apr 6
Toronto, Canada45 contributions57 helpful votes
4th visit in the last 10 years or so; although well maintained the hotel’s decor is getting a bit dated. The service was subpar. Concierge slow to respond to emails, not knowledgeable about Sakura during Sakura week, breakfasts average and the order is fulfilled in a different way almost every time; the rate extremely high; much better rates advertised during our stay and some of our friends paid a lot less. All in all, a hotel that Peninsula purports to be and charges rates accordingly should provide a much better experience
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Date of stay: April 2024Trip type: Traveled with friends
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Hannah wrote a review Apr 5
23 contributions9 helpful votes
I did a lot of research to find this hotel. It was in the perfect location for us (Ginza) and close to the train station. The rooms were beautiful and the service was impeccable. I've never had housekeeping take the time to organize all the toiletry and makeup bottles and display them so nicely. They also have a complimentary vehicle to take you to dinner when you book a suite. Very nice perk. This was our first trip to Japan and our experience at the Peninsula definitely set the bar high!
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Date of stay: December 2023
Rooms
Location
Cleanliness
Service
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lisa O wrote a review Apr 1
Cincinnati19 contributions23 helpful votes
Beautiful hotel in fantastic location. The service was excellent, especially the Front-end Manager, Joseph. He was very welcoming and always there to help with anything during our stay. The spa was excellent, the massages superb! The restaurant (The Peter) on the 24th floor overlooking Tokyo is not to be missed…especially their cocktails and Wagyu beef!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jeanbworldtraveller wrote a review Mar 2024
Luxembourg146 contributions367 helpful votes
I have been staying at this hotel for more than 10 years. Not because it was the nicest rooms or best location or anything like this, but because I always said it had the best service in all of Japan. Not anymore. I booked the hotel 4 months before my trip and contacted the concierge team for restaurant bookings. They reply ONCE or sometimes TWICE per week. They are not responsive anymore. They are not managing to get any bookings anywhere because they are too slow at calling the restaurants. I am now 5 days away from my trip and have been struggling for months with the concierge team, and most of the restaurants I tried to book have not been booked. A real shame and I will not stay here again. I wish I could cancel my stay.
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Date of stay: March 2024
Value
Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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rsegraves wrote a review Feb 2024
Cleveland, Ohio236 contributions211 helpful votes
Over the top in design service ambience and location Remarkable Attention to detail in design Minimalist oriental decor you feel relaxed and peaceful upon entering the room Such a peaceful oasis in the midst of the frantic pace in Tokyo High price but I wanted to indulge after suffering family tragedy
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Date of stay: February 2024Trip type: Traveled solo
Room Tip: You can find lovely hotels in Tokyo at much more reasonable prices but none have the elegance of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 4 weeks ago
Dear rsegraves, Thank you very much for taking the time to share your review with us. We are grateful to read that you enjoyed the location, design, and services of our hotel. It is our pleasure to be part of your Tokyo experience and we are pleased that you enjoyed your stay. We will look forward to welcoming you back hopefully in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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123Hami wrote a review Jan 2024
40 contributions50 helpful votes
there is nothing in particular wrong with The Peninsula, but it most certainly does not offer any breathtaking experiences either. It is quite ok, and location is great. Breakfast was more suitable for business travelers than leisure trips that take more than a weekend, as the menu was limited and set. The main minus point is the concierge service, which left room for quite a deal of improvement. we were sent on a wild goose chase to restaurants that were not open, got told they did not take reservations, but on the spot turned out being by reservation only...
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded Mar 6, 2024
Dear 123Hami, Warm greetings from The Peninsula Tokyo and thank you for choosing our hotel for your recent stay. Thank you for taking the time to share your comments with us. It is through messages such as yours that we are able to improve our services to meet and exceed all of our guests’ expectations. Your comments regarding the lapses in concierge service have been well noted and we assure you that your feedback has been shared and reviewed with our teams. We are also taking the necessary steps and action points so that these issues do not happen again. We highly appreciate your constructive comments which allow us to continually improve on our guests’ experiences. We hope to have an opportunity to welcome you back to the hotel in the future. Yours Sincerely. The Peninsula Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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On_A_DarkNight wrote a review Jan 2024
Morgan Hill, California26 contributions20 helpful votes
This is our first time staying at the Peninsula hotel. It was a good experience but not significantly memorable or remarkable. The service was inconsistent and the hospitality could have been better. The location is great; there is a direct way from within the hotel to the subway, and the JR train station is within walking distance. Starting from check-in, we arrived in the evening. We went to the check-in counter, proceeded with the check-in process and later was hosted to the room for in-room check-in. If we’re supposed to have in-room check in, stopping by the check-in counter would be unnecessary. The staff could have greeted us as soon as the hotel limousine dropped us off and escorted us to the room directly. The executive suite room is phenomenal. It’s in the corner of the building so we can have a wide-view of the Ginza area including a view of the top of Tokyo tower! We appreciate the hotel proactively arranged an extra bed for our son in living room, but we informed the check-in staff that we don’t need it and asked to take it out which he acknowledged. We stepped out for dinner and returned to the room to find the extra bed is still there. It could be misunderstanding or could be short of staff on the new year night but would it be nicer to put some note to let us know if it can’t be done on that night? The room has all you need - complementary drinks, water, clean Nespresso machine with capsules, wine glass/regular glass, good quality of hair dryer, bathroom amenities kits were fully filled up everyday and fancy automated bidet. The hotel shows their equity and inclusion value by providing kid size bath robe, in-room slipper, toothbrush, at-pool flip flop and floaty for kids who need. The welcome fruits and welcome cute chocolates are good treats. And the experience would be great if the attention to detail is more consistent … we used the plates on one night, the dirty plates were taken away in the next day but the clean plates and silverware haven’t been back filled while some fruits and treats are still left. Would it be nicer to proactively continue the backfill (snack plate and silverware) until at least the guest finished all the treats or ultimately during a whole staying periods? One night, there’s a note to tell story of one special treat. We love it. We love to learn about beautiful culture of each country. Too bad, that was one and only night that we see personal touch. There was no any note to wish us good night like other hotels we stayed. Actually, a note to teach us Japanese word, it would be great as well. One early evening, we were hanging out in the room which it’s at the time that the staff will drop off the sweets for the night. We received the sweets from her and expressed our thanks. Later, we stepped out for dinner. We came back and found that the room was not turned down. Perhaps they assumed we stayed in the room the entire evening. But, why not just call to the room when it’s time to turn down to see if we’re in / out or even ask if the turndown is required? We tried breakfast at the lobby restaurant. The traditional Japanese breakfast was simple and tasty. Kids meal was presented well. We realized in the 2nd day that we’re supposed to have a welcome drink and assorted bread served along with the meal. We also tried the Peter restaurant, the tasting menu was ok but the presentation was beautiful. In-room service was good., we tried the acclaimed ippudo ramen which was delicious and beautifully presented. The Tonkatsu pork was the best! The swimming pool is so beautiful and the staff are very proactive and friendly. They stepped in to greet and guide us to change the shoes, set up the seats, towels, water and swimming caps are provided. They even sent us off at the door. 5 night later, it was time to check-out. Again, we couldn’t feel the warm, friendly hospitality. We were checked out by a different staff member while the staff member who checked us in was standing next to him. It’s interesting that the check-in staff didn’t step in or greet us but instead allowed his colleague to confirm common items… room number, name etc. We wonder if we didn’t say good bye first, will he even say good bye to us and with our name?!? The hotel interior is beautiful with master piece of art. It is really beautiful but no charm. Under the name of Peninsula and especially in the Japan location, we would expect the hotel could have done better. There is one entrance via lobby to go to the hotel room but only a few times that we will hear .. good morning, good afternoon, good evening - regardless the language. There was nothing above and beyond for such “have a good day”, “anything we can help”, “welcome back”, “how’s your day”, etc. We first thought that it could be a language barrier but if we’re comparing with the officer at train station who could barely speak English … we could feel his hospitality to guide us how to get the train ticket … this could be something more than just language. So, it’s probably good that the checkout staff didn’t ask us if we will return for another stay.
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded Jan 18, 2024
Dear On_A_DarkNight, Warm greetings from The Peninsula Tokyo and thank you for choosing our hotel for your recent stay. Thank you for taking the time to share your comments with us. It is through messages such as yours that we are able to improve our services to meet and exceed all of our guests’ expectations. Your comments regarding the lapses in service have been well noted and we assure you that your feedback has been shared and reviewed with our teams. We are also taking the necessary steps and action points so that these issues do not happen again. We highly appreciate your constructive comments which allow us to continually improve on our guests’ experiences. We hope to have an opportunity to welcome you back to the hotel in the future. Yours sincerely Patric Hadorn Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$738 - $1,309 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the peninsula tokyo hotel chiyoda, peninsula hotel tokyo, peninsula hotel chiyoda, peninsula tokyo, chiyoda peninsula
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaYurakuchoGinza / Tokyo Nihonbashi / Tokyo Station / Ginza / Nihonbashi
NUMBER OF ROOMS
314
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE PENINSULA TOKYO - Updated 2024 Prices & Hotel Reviews (Yurakucho, Japan)

Frequently Asked Questions about The Peninsula Tokyo
What are some of the property amenities at The Peninsula Tokyo?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Peninsula Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Peninsula Tokyo?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Peninsula Tokyo?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
Are there opportunities to exercise at The Peninsula Tokyo?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Peninsula Tokyo have airport transportation?
Yes, The Peninsula Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Peninsula Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does The Peninsula Tokyo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Peninsula Tokyo?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Japanese.
Does The Peninsula Tokyo have any great views?
Yes, guests often enjoy the city view available here.
Is The Peninsula Tokyo accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.