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1-1-1, Marunouchi, Chiyoda 100-0005 Tokyo Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1564)
Room & Suite (632)
Dining (224)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palace Hotel Tokyo
Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 7 hotels in Marunouchi
Location
Cleanliness
Service
Value
Travelers' Choice
With an incomparable perspective on the city and a singular, moat-side location across from the Imperial Palace gardens, Palace Hotel Tokyo opened on 17 May 2012 in the city's Marunouchi business district as part of a JPY 90 billion mixed-used development that includes 290 guestrooms, 10 restaurants and bars, and Japan’s very first evian SPA.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
City View
Languages Spoken
English, Japanese
1,593Reviews29Q+A100Room tips
Traveler rating
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Popular mentions
Helen W. wrote a review Nov 2020
Tokyo, Japan14 contributions1 helpful vote
One of the few hotels in Tokyo with a balcony, the Palace Tokyo is something special and has an interesting history. The property overlooks the Imperial Palace and moat, as previous building was used as an American military base (pre-war, as I was told). The balcony overlooking a peaceful Imperial Gardens and moat is definitely the best selling point for the hotel. Terrace restaurant and lounge with fireplace and live music is A+++. Even if I'm not staying here, I would often go to their restaurant.
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Date of stay: July 2020
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cyclopseye wrote a review Mar 2020
Orange, California61 contributions52 helpful votes
Booked thru AMEX Fine Hotels/Resort (FHR) program. Got upgraded to corner grand deluxe room - has walk in wardrobe and larger bath - with view of Imperial Palace Plaza. Nice welcome tray of fruit for our wedding anniversary. Room was well appointed with luxe robes/slippers. Large ensuite bath with best washlet during our stay in Japan. Nightly turndown service with hydrating sleep masks provided. Daily breakfast was provided with the FHR program - the property's Grand Kitchen had a wonderful breakfast - had the choice of a la carte, set Western or Japanese menu, or buffet. I highly recommend the buffet as it offers both Western and Japanese food. Fresh, quality, tasty, and unlimited! On property also had dinner at Sushi Kanesaka - omakase only; and dessert (a magnificent mango treat) in the Palace lounge with live Jazz. Swam in the indoor pool - swim caps provided. Well appointed locker room with robes, slippers, and shower. Overall, a magnificent property - great hospitality, location, amenities, food/beverage.
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Date of stay: September 2019
Location
Service
Sleep Quality
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Caroline S wrote a review Mar 2020
Hong Kong, China240 contributions148 helpful votes
2 night stay before heading to Hong Kong for mandatory quarantine - so i was extremely anxious. The hotel was running 20% occupancy I was told. Everything was very good. 99% staff with face masks and hand gel readily available. My room was a spacious with a big balcony overlooking the Imperial palace grounds. If I chose - would prefer room with no carpet. Quiet air-con comfy bed (firm mattress ) Bathroom was good - separate show /bath/ toilet / Anne Semonin amenities . Breakfast was good - no buffet, which is sensible at this time. Ordered everything I wanted and it was served by masked staff F&B - reasonable vegetarian options for lunch / dinner in the restaurant, particularly good service staff in the ground floor restaurant. Japanese restaurant was enjoyable ... but service was a bit erratic. Staff: excellent Location: 9 mins walk from Tokyo Station. Great for walking around the Palace. Perfect for me. Hopefully can return visit in happier times
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Date of stay: March 2020
Cleanliness
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Room Tip: room with balcony
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1 Helpful vote
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Emma J wrote a review Mar 2020
New York134 contributions96 helpful votes
Our room was lovely , the service was excellent, we loved this hotel , great location great experience ..I would recommend this property to anyone ..of course during coronavirus..no buffet at breakfast..understandable
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Date of stay: March 2020
Location
Service
Sleep Quality
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D & J 2131 wrote a review Feb 2020
1 contribution
We have stayed at some of the most prestigious global hotels globally, each year selecting a new country. The Palace Hotel in Tokyo exceeds even the highest 5 STAR expectations on all levels. Right from the moment and method the hotel administrates check in Hotel Guest Services (Yui Kudo) and the entire 24hr Extremely professional Concierge team; Additional to the Club Lounge each day (Fareen Takahashi) and team go above and beyond the expectations and obligations. Room and Cleaning and staff on hand in all areas was absolutely flawless. A credit to all staff and Mr Masaru Watanabe. Thank you and see you very soon. Darren & Jacqui room 2131.
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Date of stay: February 2020Trip type: Traveled as a couple
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PRICE RANGE
$540 - $860 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaMarunouchiGinza / Tokyo Nihonbashi
NUMBER OF ROOMS
290
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Frequently Asked Questions about Palace Hotel Tokyo
Which popular attractions are close to Palace Hotel Tokyo?
Nearby attractions include The East Gardens of the Imperial Palace (Edo Castle Ruin) (0.3 miles), Shin-Marunouchi Bldg. (0.2 miles), and Wadakura Fountain Park (0.09 miles).
What are some of the property amenities at Palace Hotel Tokyo?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Palace Hotel Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Hotel Tokyo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palace Hotel Tokyo?
Yes, parking is available to guests.
What are some restaurants close to Palace Hotel Tokyo?
Conveniently located restaurants include Rigoletto Wine and Bar, Grand Kitchen, and Wattle Tokyo.
Are there opportunities to exercise at Palace Hotel Tokyo?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Palace Hotel Tokyo have an airport shuttle?
Yes, Palace Hotel Tokyo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Palace Hotel Tokyo located near the city center?
Yes, it is 0.3 miles away from the center of Marunouchi.
Are any cleaning services offered at Palace Hotel Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does Palace Hotel Tokyo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.