1-8-3 Marunouchi Trust Tower Main, Marunouchi, Chiyoda 100-8283 Tokyo Prefecture
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#2 of 7 hotels in Marunouchi
Location
4.8
Cleanliness
4.9
Service
4.7
Value
4.1
Travelers' Choice
A Forbes Five Star hotel, the splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station, walking distance to Imperial Palace and Nihonbashi station and convenient access to Ginza shopping area. Guests will appreciate Shangri-la’s renowned Asian hospitality and service and finest facilities- Tokyo panorama view gymnasium, heated indoor swimming pool, and award-winning CHI spa.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Highchairs available
Paid private parking on-site
Wifi
Hot tub
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Wine / champagne
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
Butler service
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Luxury
Languages Spoken
English, French, Spanish, Arabic and 10 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
1406Restaurantswithin 0.3 miles
132Attractionswithin 0.3 miles
Contact
1-8-3 Marunouchi Trust Tower Main, Marunouchi, Chiyoda 100-8283 Tokyo Prefecture
Name/address in local language
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1865Reviews28Q+A100Room tips
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Most Recent
Beautiful hotel but breakfast quality has dropped. The usual Piacere is under renovation so breakfast service is now served at the bar. While the usual order menu is the same , the buffet selection is confusing and has scaled back in quality . You now have to pay extra for omelettes and fruits are no longer readily available. Many things on what is available are not explained to guests and hot food such as sausages and mushrooms are hidden from guests unless you know where they are
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Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Shangri-La Tokyo, Owner at Shangri-La Tokyo
Responded Oct 13, 2022
Dear MiraAisa, Thank you for your recent stay at Shangri-La Tokyo and for your comments via Tripadvisor, since it is this valuable feedback which gives us the opportunity to learn from our valued guests, while constantly striving for improvement. We regret to learn that your recent experience with us did not meet your expectations, and have taken serious note of your valuable comments regarding the quality and service at breakfast. Additionally, we wish to apologise for any inconvenience caused due to the renovation of our previous breakfast outlet, however, are happy to advise that new buffet offerings will be available in the coming months which we hope will meet your expectations. Again, allow us to extend our apologies and while looking forward to privilege of welcoming you back to the hotel in the future, please do let us know if we can be of any assistance. Yours sincerely, Matthias Y. Sutter General Manager Shangri-La Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Beautiful hotel,world class , high end interior design,the definition of luxury. Very good location in central Tokyo but still very quiet.Very professional,very helpful stuff. The only thing I was not totally satisfied was the food,especially in the restaurant,I think it needs a bit of an improvement especially considering the costs…
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Tokyo Shangri-La, オーナー at Shangri-La Tokyo
Responded May 10, 2022
Dear MonikaMar84, Thank you very much for having stayed at Shangri-La Tokyo and for sharing your review of your recent stay. We are truly honored to learn that you enjoyed your stay. Noted about your comments about our food, we will consider improvements. We hope to be able to welcome you back to the hotel in the near future. Shangri-La Tokyo General Manager Matthias Y. Sutter
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a wonderful stay at the Shangri-La, in the bustling center of Tokyo. Received very personal touches throughout my stay. Tried their room service breakfast overlooking an amazing skyline view of Tokyo. Absolutely loved their spa and massage service. The brunch at Piacere is a decadent must! If you're seeking 5-star luxury in the center of Tokyo, Shangri-la is a classic must stay.
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Date of stay: August 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Shangri-La Tokyo, Marketing at Shangri-La Tokyo
Responded Nov 22, 2020
Dear curagenda, Thank you very much for having stayed at Shangri-La Hotel, Tokyo, and sharing your review on your recent stay. We are truly honored to lean that you enjoyed your stay and were satisfied with our restaurants and spa. We hope to be able to welcome you back to the hotel soon. Shangri-La Hotel, Tokyo General Manager Matthias Y. Sutter
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best Hotel's I've stayed at (and not just in Japan!) The service and staff were excellent, the facilities modern, and the location cannot be beat for train access. This is a true 5 star experience. Also, the view is outstanding, hard to beat looking out over Tokyo with your morning tea! Will definitely book for my next trip to Tokyo.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Shangri-LaTokyo, General Manager at Shangri-La Tokyo
Responded Mar 24, 2020
Dear PXT1, Thank you for your compliments to the hotel and our team and happy to know that you had enjoyed your stay with us. Indeed our hotel offers one of the most ideal location not just for travelling around Tokyo but Japan with immediate access to the Tokyo station. We look forward to your next visit! Matthias Y. Sutter General Manager Shangri-La Hotel Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Shangri-La Hotel Tokyo was the first accommodation experienced by a tour group of ten we were hosting on an Asia tour. We are incredibly pleased with the choice of staying in this beautiful, well appointed and idealy situated luxury Tokyo hotel. The Hotel's management and staff went well beyond expectation to make our stay extraordinary. Attention was carefully paid to ensuring our health safety as our stay coincided with the beginning of the Covid19 scare in Japan. Our every need and request was wonderfully and cheerfully accommodated and the Hotel manager went our of his way to make us feel welcome and at home in his establishment. We are thankful for the experience of having stayed here and can highly recommend the Shanri-La for its excellent central location, quality cuisine, superb cleanliness and unparalleled graciousness.…
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Date of stay: March 2020
Rooms
Location
Service
Room Tip: The rooms are on the top levels of a high-rise which offers either a view of the imperial gardens...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Shangri-LaTokyo, General Manager at Shangri-La Tokyo
Responded Mar 22, 2020
Dear rditrolio, Thank you for your wonderful feedback of your recent stay with your group and I am also glad that we got to celebrate a very special occasion with you while you were here in Tokyo. The safety and well being of our guests is always our utmost priority and I am glad to know that you recognized the measures and efforts in place within the hotel to ensure that. We look forward to welcoming you back to your "home" in Tokyo in the near future. Regards, Matthias Y Sutter General Manager Shangri-La Hotel Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
really great hotel in a convinient location - very close to Tokyo station. Rooms were all very well kept and comfortable. there were also quite a number of dining options and had dinner with a set menu - the food was great.
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Date of stay: July 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Shangri-LaTokyo, General Manager at Shangri-La Tokyo
Responded Mar 9, 2020
Dear bbearr, Thank you for sharing your comments and indeed our location offers great access and convenience to the city. I look forward to welcoming you back on your next trip to Tokyo. Regards, Matthias Y Sutter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had very lovely stay in Tokyo Shangrila hotel. Best thing about is of course the hostility, and very clean and nice atmosphere. On top of them, they had the best location that is in the city center, right above the train station.
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Date of stay: July 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Shangri-LaTokyo, General Manager at Shangri-La Tokyo
Responded Mar 8, 2020
Dear Tuyahai, Thank you for sharing your feedback and delighted to know that you had enjoyed your stay and our team's hospitality. We look forward to welcoming you back to Tokyo soon! Regards, Matthias Y. Sutter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed an all-too-fast one night stay while transiting Japan. Definitely worth the train ride in to town. Check-in staff was lovely, room was large and immaculate, but most importantly silent, and the bed was soooo comfortable. I booked via American Express Fine Hotels, and the property credit covered a snack, breakfast, and lunch before my 4 PM departure. The room service food was delicious (laksa pic included). This is a top pick in Tokyo for sure.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shangri-LaTokyo, General Manager at Shangri-La Tokyo
Responded Mar 8, 2020
Dear amyp394, Thank you for taking the time to share your feedback and we are delighted to hear that you had thoroughly enjoyed your stay. We look forward to welcoming you back to Tokyo in the near future. Sincerely, Matthias Y Sutter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They made us feel special since we arrived, we started our honeymoon with the right foot. Arrival to Japan: someone from the hotel was waiting for us outside our train car at the train station with a sign from the hotel, it was a short 8 min walk to the hotel and he helped us with our luggage. He was EXTREMELY kind and helpful. Arrival to hotel: everyone wished us a happy honeymoon at all times, the staff was so so so kind, they held our luggage and lent us complimentary bikes, provided waters and towels and we went straight to the Imperial Palace in the bike and then went back to the hotel and did early check in. Room: incredible, huge shower, robes, slippers, comfortable bed, flawless sheets. Departure: we only stayed for the night and when we left they gave us 3 bears with little Shangri- la hotel robes and a box of chocolates with a honeymoon message signed individually by the staff in different colors. I believe they were going to put it in the room at turndown service but we had the non disturb sign in our door. We already want to go back to Japan and we will FOR SURE stay here when in Tokyo. …
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shangri-LaTokyo, General Manager at Shangri-La Tokyo
Responded Mar 8, 2020
Dear roxanasik, Thank you for the wonderful feedback and I am delighted to know that you had the chance to experience our personal meet & greet service at the Tokyo station and that our team had contributed in making your celebration extra special. We look forward to welcoming you back on your anniversary next year. Sincerely, Matthias Y. Sutter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel and restaurant, excellent check in, great service, English widely understood, great view, the best hotel bed I have slept in , very handy to Tokyo station . Very easy to get around the area, some good shopping
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shangri-LaTokyo, General Manager at Shangri-La Tokyo
Responded Mar 8, 2020
Dear 843gregp, Thank you for sharing your comments and to know that you had a very comfortable experience with us. Indeed our area around the Tokyo station is known its convenience and surrounding by many great restaurant, bars and shopping. We look forward to welcoming you back next time when you are in Tokyo. Sincerely, Matthias Y. Sutter General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$699 - $1,226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel, tokyo hotel chiyoda, shangri la tokyo, shangri la chiyoda
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaMarunouchiGinza / Tokyo Nihonbashi
NUMBER OF ROOMS
200
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Claim Your ListingSHANGRI-LA TOKYO - Updated 2022 Prices & Hotel Reviews (Marunouchi, Japan)
Frequently Asked Questions about Shangri-La Tokyo
Which popular attractions are close to Shangri-La Tokyo?
Nearby attractions include Tokyo Central Railway Station (0.2 miles), Bank of Japan Currency Museum (0.2 miles), and First Avenue Tokyo Station (0.2 miles).
What are some of the property amenities at Shangri-La Tokyo?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Tokyo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Tokyo?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Shangri-La Tokyo?
Conveniently located restaurants include T's TanTan Tokyostation, Tsujihan, and Rokurinsha, Tokyo Ramen Street.
Are there opportunities to exercise at Shangri-La Tokyo?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Tokyo have airport transportation?
Yes, Shangri-La Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shangri-La Tokyo located near the city center?
Yes, it is 0.3 miles away from the center of Marunouchi.
Are any cleaning services offered at Shangri-La Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Tokyo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.