I prepaid for a pricey four night stay on Hotels.com. Then Covid hit. They gave me a coupon to apply to a future stay. Great! However the coupon expired before Japan allowed tourists to come back, and the hotel refused to extend it, meaning it was worthless the whole time. They just kept my money and gave me nothing in return.
I visited this hotel to experience a Ryokan in 2019- second visit to this hotel. This hotel did not disappoint! From the moment we arrived, we were welcomed and spoilt by the attending g staff. The scent of the tatami mats, the bamboo shoe boxes in the hallway, to the kimonos laid out in the room transported me to a different era. The architectural design both inside and outside is breath taking. Subtle, dark warm- perfect after a long inbound journey. Finer points included the Japanese delicacies and breakfast served in the lounge -ochanoma. The most amazing recreation facility is indeed the hot spring baths on the roof-top- giving a true luxurious onsen experience.
A unique and relaxing urban ryokan concept in Tokyo -- truly a one-of-a-kind. The top quality traditional Japanese furnishings and finishes were well-complemented by the high service standards provided by the HOSHINOYA Tokyo team who worked hard to accommodate guests' comfort, from delicious in-house prepared meals to customized activities such as kendo exercises, yukata-wearing, tea ceremony, Otemachi city walks, and sake-tasting. A wonderful ometenashi experience.
First off, I sought for an assistance to propose to my girlfriend at during our stay. The team at the HOSHINOYA Tokyo really have done what they are great at. It's the perfect place for the guest who wish to stay there for any special occasion. Start from a Front Office Manager, Ryoto-san who arranged most of the things prior to our arrival. Misaki-san who's in-charge for our arrival, and probably setting up of my surprise requests. The receptionist who kept communicating with me under my unstable plans. They all were superb and beyond my expectation. Pros: Staffs of course!, Real Onsen on the 19th floor (Dont miss!), lots of available activities during the stay. 24hrs relaxing lounge on each floor. Cozy room with tatami and a huge bathtub. Cons: The only thing you can find is the unfortunate view. To be honest, we did not even think to see the view outside of the room while there are pretty much things to do. Look forward to my next visit :)…
The room and lounge per floor are cozy and we loved loof-top and stylish Onsen. However, it seems the staff are relatively new and just telling what they memorized. Their service was good but not more than we expected for their price. Regret it is facing to a tall building so no nice view can be expected.
Excellent, beautiful hotel. If you want a truly Japanese experience you must visit and stay at least 2 nights. The hotel onsen is the most amazing place on the roof in open air it’s as though you are in a different world and the warm sleep inducing waters come from the spring in the earth underneath..... you must do room service it’s wonderfully Japanese and unique.
For many folks that are rushing through a Japan trip, the Hoshinoya Tokyo might be able to provide the only ryokan experience they'll ever have. For such purposes, it fits the bill. However, I would recommend that people try staying at a real ryokan in the countryside if they're looking for something truly authentic. This hotel is certainly stylish, and has a large number of English-speaking staff, which affords a first timer with a stress-free time in Tokyo. The interior decor is modern rather than traditional, which may or may not suit what someone is looking for in a ryokan-style property. Compared to some other luxury properties in Tokyo, the Hoshinoya falls short in several areas. First off, the entry-level rooms are on the small side. They're not tiny, but don't offer the space that rival hotels offer. It's certainly not large enough to make an excuse to stay in the room and relax all day (not that you'd want to, mind you.) Also, there is no view to speak of. By comparison, the Aman, Palace Hotel and quite a few others have commanding views (the aforementioned two hotels have rooms with views of the Imperial Park.) Secondly, while it may be nice to sit on the floor, there really ought to be a western-style seating area as well as a work-desk (the lack of the latter will be a deal-breaker for many business travellers.) Top-notch ryokans (think Gora Kadan or Takefue) have private gardens or balconies with private onsen hot spring baths. And have true omotenashi service in a place that is far more remote than central Tokyo (which makes it all the more impressive.) They also serve exquisite kaiseki cuisine that Hoshinoya can't match. At the prices that Hoshinoya charges for its Tokyo property, I feel that it has too many compromises to recommend it as the go-to hotel in the city. It's offers neither a true ryokan experience nor is it a first-rate luxury business hotel.…
What a wonderful find. A truly beautiful hotel with large, well-equipped rooms and a really warm welcome. Every member of staff we met was a delight - helpful, attentive and always happy to chat and make recommendations for things to do or places to go. Highly recommended
Great hotel atmosphere, and accommodating and helpful staff. I enjoyed the unlimited ‘round-the-clock snacks and drinks in the lounge. I loved the indoor and outdoor onsen in the heart of Tokyo; a true urban oasis! It was a relaxing experience after a long day sightseeing.
Gorgeous large rooms, a staff willing to go above and beyond and a stunning onsen bath on the rooftop that made Tokyo feel like a tranquil spa. Unreal experience. Unique breakfast room service, cultural activities nightly, and a Ryokan in the city decor that needs to be seen to be believed.