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HOSHINOYA Tokyo

1-9-1, Otemachi, Chiyoda 100-0004 Tokyo Prefecture
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Traveler (857)
Room & Suite (195)
Dining (168)

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$1,237
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#1 of 1 ryokan in Otemachi
Location
4.5
Cleanliness
4.9
Service
4.7
Value
4.1
Authentic Japanese omotenashi hospitality in the heart of Tokyo From the moment guests arrive and slip off their shoes to step onto fragrant tatami mats, HOSHINOYA Tokyo, in the prestigious Otemachi district, promises sublime and authentic Japanese ryokan hospitality.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Hot tub
Fitness / spa locker rooms
Bar / lounge
Entertainment staff
Evening entertainment
Meeting rooms
Wifi
Restaurant
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Spa
Hot spring bath
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Room service
Safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Luxury
Languages Spoken
English, Japanese
513Reviews40Q+A54Room tips
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Scott T wrote a review Feb 13
South Pasadena, California8 contributions4 helpful votes
Ultra chic mix of traditional and modern, the nearly secret entrance leads to a long, cavernous hall where you are greeted, requested to take off your shoes - the beautiful compartments along the wall are actually cubbies - as the entire hotel is covered in tatami, and guided to elevators to the lobby. There are only six rooms on each floor, with a communal “ochonoma” lounge in the middle, where you can work, relax, and help yourself to tea, coffee, or snacks. The rooms are on the smaller end, but make good use of the space with lots of hidden compartments along the walls and a TV that materializes out of a mirror (this maximizing of minimal space seems to be the philosophy throughout the brand’s other properties as well, like the OMO hotels). The curtains reveal a gorgeous lattice pattern outside that casts shapes along the floors as the sunlight changes. And the bathroom is sleek and dark, equipped with products for your entire skincare regimen. The in-room breakfast is fantastic, especially the Japanese style breakfast, and be sure to book the free morning kenjutsu exercise as it will be an experience you won’t soon forget (though if you are there in the winter like I was, it will also be unforgettably cold). If onsens are your thing, you’re in for a treat with the 17th floor bath where water is piped all the way up from a hot spring that the hotel was actually built on. And you can gaze up into the skylight above and try to forget about how much money you’re spending. The service at the hotel is incredible. Although I’m now seasoned enough that I should expect it in Japan, I’m still amazed at how far the service industry there can push the boundaries, and how they always find new ways to make me feel like a special guest.
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Date of stay: January 2024Trip type: Traveled solo
Room Tip: Use the Japanese website to see in real time how crowded the 17th floor onsen is.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Claudia C wrote a review Feb 4
16 contributions2 helpful votes
The hotel is very nice, unique, and with a delicate and perfect decoration with a lovely onsen in the last floor with the sky as roof. But we couldn’t have dinner or breakfast in the hotel restaurant, or a massage because everything was busy…. That is not acceptable in a hotel like this.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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washbowl wrote a review Jan 2024
Sydney, Australia6 contributions3 helpful votes
+1
We had a flawless stay at the hotel. A perfect combo of modern luxury and authentic traditions. Our three beds room is enormous. Japanese decoration is gorgeous and the room’s setting is very functional. We always felt at home in our room. The onsen couldn’t be better for a place in the centre of Tokyo. The free activities for guests are the cherries on the cake. I particularly liked the soba noodle experience. It tasted even better than another top ranked ramen place that we tried at Tokyo. Every staff members are super friendly and very helpful in answering our questions. Location is perfect with direct lift access to the underground tunnel to the metro station, surrounded by many nice restaurants catering for different budgets. We certainly had a great luxury Japanese experience that we wouldn’t have found from other global hotel chains. This hotel has so many good things that I can go on and on. HOSHINOYA TOKYO is definitely a highlight of our two weeks stay at Japan.
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Date of stay: December 2023Trip type: Traveled with family
Room Tip: Soba noodle is free but only during weekends. Onsen is 24 hours.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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WorldWorldWorld wrote a review Jan 2024
Zurich, Switzerland7 contributions3 helpful votes
Amazing true Japanese experience in city center of Tokyo. This is probably the ONLY true Japanese ryokan experience you can get in the city center. Even though the hotel was fully booked, it felt like there were only limited number of guests. You feel the true Japanese ryokan feeling as soon as you enter. This is though not the hotel for guests who want plenty of in-hotel restaurant options, bars or other facilities.
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Not for people looking for a hotel with many dining options or bars inside the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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FoodTraveler_theworld wrote a review Nov 2023
Bangkok, Thailand2000 contributions468 helpful votes
+1
Modern ryokan experience in the center of Tokyo. You definitely feel calm, relaxed and immerse in ryokan hospitality service. Kaiseiki dinner in private room is amazing. The bed & bedding is very comfortable. What to consider are : 1) Japanese breakfast does not include bread, juices and coffee like other 5-stars-hotel 2) For taxi or uber, drivers sometime drop you in front of the street and they don’t go to B2 entrance, it is difficult to find the entrance. 3) With the price, the size of room is small. Meaning if you have 2 luggages with 20-25 inches, you may not have space to sit and relax. Last but not least, with the mood and style of the hotel, you may not see lot of parents with kids.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sorina hunter wrote a review Oct 2023
11 contributions17 helpful votes
+1
What an amazing start to a holiday in Japan. Beautiful hotel with fabulous Onsen and excellent restaurant. You really feel as though you have arrived in Japan. Very comfortable bedroom with large bathroom equips with everything you might need. Excellent restaurant .
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Do not arrive early after your flight as you cannot access room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rusty P wrote a review Oct 2023
2 contributions
The Hoshinoya is a stunning hotel. From the moment you are greeted at the beautiful ground floor entry by the warm and professional staff to soaking in the roof top onsen the Hoshinoya executes on every level. The only things to note are that there are no English speaking TV channels; there isn't a central bar which would make it easier to meet other guests and grab a drink after a day exploring Tokyo; this area is mostly occupied by office buildings so evenings and weekends are pretty quiet.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: There is no gym so you'll have to run around the Imperial Palace for a workout
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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n2dzine2 wrote a review Sep 2023
Utah96 contributions60 helpful votes
This property was beyond my expectations and exactly as described on their website. Staff was professional and went above and beyond. The location was close to the train stations (10 minutes walk from Tokyo Station, 2 minutes to metro/subway). We used the onsen, restaurant, and took advantage of the complimentary sake tasting. All were amazing. The room was serene with much attention to details. The beds were very comfortable. I would stay here again.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kathryn S wrote a review Sep 2023
Houston, Texas65 contributions21 helpful votes
+1
Incredible peaceful sanctuary in amazing location in tokyo right next to otemachi station. Loved the open air onsen on the top floor, one suggestion is that they come up with a deal with the gym they partner with to allow for a one time fee to use gym during entire stay (versus $30 each time) buy other than that very comfortable soft sheets bed and loved the lounge area with snacks and hot water and tea. Great service from Yurika and everyone who helped us. Will definitely stay here again when in Tokyo!
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ha N wrote a review Jun 2023
3 contributions20 helpful votes
I have to say I was excited and looked forward to my stay. At the end. I don’t think it was worth it. And it was because of what Hoshinoya Tokyo is, it is a ryokan, not a hotel, and it is a Japanese chain. It was not imbued with the spirit of providing utmost comfort and pampering to its guest. It is more focused on the onsen, the Japanese culture, and the provision of daily meals. 

It is not where you should stay to hear a lot of Yes. No concierge service, so they won’t help you get a reservation because they provide meals in the ryokan (which hotel doesn’t?). No early check in or courtesy late check out. If you want to check out late, it’s 9,000 JPY per hour - even when it doesn’t cost the hotel anything. No currency exchange service. If you want to order meals, you have to place the order the day before. No bathrobe provided, and when asked, first they said they didn’t have them, then they provided but warned me I should only wear them inside the room (I don’t remember a time in my life when I wore bathrobe walking around any hotel), and that since the quantity was limited, they would not change the bathrobe during my stay - it all sounded like a conversation I would have with my school principal, one that was not so friendly.

The fancy picture of the centerpiece which flooded Instagram was one place on the hallway, first floor, where we took off our shoes before entering the hotel. Reception is on the second floor, and the interior was a mixed in style, I don’t know how to call it. It was dated and furnished with uncomfortable sofas and chairs. We and other guests were not allowed to checked in until 3 pm (regardless whether a room was available) so we could see several parties, some with small children hanging out on those sofas like at a train station. Not all of us can time our flight to arrive at the hotel at exactly 3 pm, so it was a tiresome wait during which we were provided with one cup of tea per person the whole time. After that long wait, the welcome ritual with snacks at the lounge on our floor became quite pointless. We already did not feel welcomed. Service at Hoshinoya Tokyo was also not great and definitely not 5 star. As a guest pointed out, it’s difficult to get to the entrance via taxi. The basement entrance was dark. Room cleaning was not reliable - we left the room for 3 hours in the morning, came back at 1 pm and the room was not cleaned. But if you stayed in (which well, what you are supposed to do at a ryokan), they wouldn’t go in to clean or even asked if you wanted the room to be cleaned. On such a day, I asked if I could get new towels when we left for dinner, the staff said yes, but nothing happened when we came back and no follow up call to let us know why. There’s no view from our room (executive room at the corner). The hotel is surrounded by other taller buildings. When we opened the window screen, we could see people from the other building office and they could see us. It’s all grayish. 

 Staying at a ryokan in the most downtown area of Tokyo is also the wrong decision - there was so much to do and so many great foods to enjoy outside, we ended up using very little of what the ryokan offered. My fond memory was that the bathroom was great and the bed (a futon kind) and was comfortable. In hindsight, I should have taken my money and stayed at other 5 star hotels - I would have felt more pampered, comfortable and enjoyed my stay more. I’m not coming back.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
17 Helpful votes
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PRICE RANGE
$787 - $1,676 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaOtemachiGinza / Tokyo Nihonbashi
NUMBER OF ROOMS
84
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOSHINOYA TOKYO - Updated 2024 Prices & Ryokan Reviews (Otemachi, Japan)

Frequently Asked Questions about HOSHINOYA Tokyo
Which popular attractions are close to HOSHINOYA Tokyo?
Nearby attractions include Masakado Kubizuka (0.1 miles), Ootemori (0.2 miles), and Kokyo Otemon Gate (0.3 miles).
What are some of the property amenities at HOSHINOYA Tokyo?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at HOSHINOYA Tokyo?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at HOSHINOYA Tokyo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at HOSHINOYA Tokyo?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to HOSHINOYA Tokyo?
Conveniently located restaurants include NINJA TOKYO, Aman Tokyo Arva Italian Restaurant, and The Lounge by Aman.
Are there opportunities to exercise at HOSHINOYA Tokyo?
Yes, guests have access to locker rooms available in the fitness center during their stay.
Is HOSHINOYA Tokyo located near the city center?
Yes, it is 0.2 miles away from the center of Otemachi.
Are any cleaning services offered at HOSHINOYA Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at HOSHINOYA Tokyo?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to HOSHINOYA Tokyo?
Many travelers enjoy visiting Hozomon (2.5 miles), Tokyo Central Railway Station (0.4 miles), and Nezu Shrine (2.3 miles).