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1-9-1, Otemachi, Chiyoda 100-0004 Tokyo Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (804)
Dining (135)
Room & Suite (126)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from HOSHINOYA Tokyo
Updated 10/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 5 hotels in Otemachi
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Authentic Japanese omotenashi hospitality in the heart of Tokyo From the moment guests arrive and slip off their shoes to step onto fragrant tatami mats, HOSHINOYA Tokyo, in the prestigious Otemachi district, promises sublime and authentic Japanese ryokan hospitality.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Hot tub
Fitness / spa locker rooms
Free breakfast
Entertainment staff
Evening entertainment
Meeting rooms
Wifi
Bar / lounge
Restaurant
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Spa
Hot spring bath
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Room service
Safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Japanese
479Reviews35Q+A46Room tips
Traveler rating
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Popular mentions
jpeyco wrote a review Jul 2021
Tokyo, Japan62 contributions73 helpful votes
A unique and relaxing urban ryokan concept in Tokyo -- truly a one-of-a-kind. The top quality traditional Japanese furnishings and finishes were well-complemented by the high service standards provided by the HOSHINOYA Tokyo team who worked hard to accommodate guests' comfort, from delicious in-house prepared meals to customized activities such as kendo exercises, yukata-wearing, tea ceremony, Otemachi city walks, and sake-tasting. A wonderful ometenashi experience.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
Room Tip: Weekends are busier with families and groups, weekdays are quieter.
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1 Helpful vote
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Aug 4, 2021
Dear jpeyco-sama, Thank you for taking the time to leave a kind review of HOSHINOYA Tokyo! We are thrilled to hear that you had such a positive experience with us. We are genuinely pleased to hear that you had a great stay immersing yourself in Japanese culture by trying out several activities in the property. Your kind comments regarding the restaurant will be shared with the rest of the team as well. Our services do strive to provide both a comfortably modern, yet authentically Japanese experience for our guests. We would be delighted to welcome you back to HOSHINOYA Tokyo! Sincerely,
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Jasom26 wrote a review Jul 2021
2 contributions2 helpful votes
First off, I sought for an assistance to propose to my girlfriend at during our stay. The team at the HOSHINOYA Tokyo really have done what they are great at. It's the perfect place for the guest who wish to stay there for any special occasion. Start from a Front Office Manager, Ryoto-san who arranged most of the things prior to our arrival. Misaki-san who's in-charge for our arrival, and probably setting up of my surprise requests. The receptionist who kept communicating with me under my unstable plans. They all were superb and beyond my expectation. Pros: Staffs of course!, Real Onsen on the 19th floor (Dont miss!), lots of available activities during the stay. 24hrs relaxing lounge on each floor. Cozy room with tatami and a huge bathtub. Cons: The only thing you can find is the unfortunate view. To be honest, we did not even think to see the view outside of the room while there are pretty much things to do. Look forward to my next visit :)
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Date of stay: July 2021
Value
Cleanliness
Service
Room Tip: Check the availability of the hotel activities prior to your arrival to better plan ahead
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Jul 29, 2021
Dear Jasom26-sama, Thank you for sharing an excellent, detailed review of HOSHINOYA Tokyo and ​congratulations on your engagement! We are thrilled to hear that you were satisfied with our service and that we were able to support you. Furthermore, the staff and I are pleased that you enjoyed the hot spring, the Ochanoma lounge and the room as well. We are continually striving to improve our services to provide a traditionally authentic yet comfortably modern experience for all our guests. Thank you again for your wonderful review, and we cannot wait to see you at HOSHINOYA Tokyo again! Sincerely,
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kymy wrote a review Dec 2020
Tokyo, Japan41 contributions51 helpful votes
The room and lounge per floor are cozy and we loved loof-top and stylish Onsen. However, it seems the staff are relatively new and just telling what they memorized. Their service was good but not more than we expected for their price. Regret it is facing to a tall building so no nice view can be expected.
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Date of stay: December 2020
Location
Service
Sleep Quality
2 Helpful votes
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Dec 29, 2020
Dear kymy11-san, Thank you very much for taking your time on placing comments! We are pleased to hear that you found our room, lounge and roof-top hot spring satisfactory. On the other hand, we sincerely apologize for failing to exceed your expectations. Your thoughtful comments regarding our services will be shared with the rest of the staff. We continuously strive to improve our services to provide both an authentically traditional yet comfortably modern experience for all our guests. We would certainly welcome the opportunity to serve you again soon! Sincerely,
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NNMK1 wrote a review Nov 2020
Cheshire, United Kingdom125 contributions80 helpful votes
+1
Excellent, beautiful hotel. If you want a truly Japanese experience you must visit and stay at least 2 nights. The hotel onsen is the most amazing place on the roof in open air it’s as though you are in a different world and the warm sleep inducing waters come from the spring in the earth underneath..... you must do room service it’s wonderfully Japanese and unique.
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Date of stay: December 2019
3 Helpful votes
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Nov 29, 2020
Dear NNMK1, Thank you for sharing your kind review of HOSHINOYA Tokyo! We are genuinely delighted to hear that you had a positive stay with us and that you enjoyed our facilities, especially the Onsen on the top floor. Our staff continually strives to meet all the needs of our guests and promote authentic Japanese hospitality. We have a variety of beautiful accommodations, and we do hope to see you back at one of them soon! Sincerely,
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KI-NRT wrote a review Oct 2020
San Jose, California1291 contributions259 helpful votes
For many folks that are rushing through a Japan trip, the Hoshinoya Tokyo might be able to provide the only ryokan experience they'll ever have. For such purposes, it fits the bill. However, I would recommend that people try staying at a real ryokan in the countryside if they're looking for something truly authentic. This hotel is certainly stylish, and has a large number of English-speaking staff, which affords a first timer with a stress-free time in Tokyo. The interior decor is modern rather than traditional, which may or may not suit what someone is looking for in a ryokan-style property. Compared to some other luxury properties in Tokyo, the Hoshinoya falls short in several areas. First off, the entry-level rooms are on the small side. They're not tiny, but don't offer the space that rival hotels offer. It's certainly not large enough to make an excuse to stay in the room and relax all day (not that you'd want to, mind you.) Also, there is no view to speak of. By comparison, the Aman, Palace Hotel and quite a few others have commanding views (the aforementioned two hotels have rooms with views of the Imperial Park.) Secondly, while it may be nice to sit on the floor, there really ought to be a western-style seating area as well as a work-desk (the lack of the latter will be a deal-breaker for many business travellers.) Top-notch ryokans (think Gora Kadan or Takefue) have private gardens or balconies with private onsen hot spring baths. And have true omotenashi service in a place that is far more remote than central Tokyo (which makes it all the more impressive.) They also serve exquisite kaiseki cuisine that Hoshinoya can't match. At the prices that Hoshinoya charges for its Tokyo property, I feel that it has too many compromises to recommend it as the go-to hotel in the city. It's offers neither a true ryokan experience nor is it a first-rate luxury business hotel.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
3 Helpful votes
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Oct 20, 2020
Dear KI-NRT, Thank you for taking the time to review our property. We regret to hear that your recent visit did not meet your expectations. Your feedback is much appreciated. We strive to provide the best service, and guest comments allow us to continue to improve and offer the experiences expected. Best regards,
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PRICE RANGE
$406 - $1,134 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaOtemachiGinza / Tokyo Nihonbashi
NUMBER OF ROOMS
84
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Frequently Asked Questions about HOSHINOYA Tokyo
Which popular attractions are close to HOSHINOYA Tokyo?
Nearby attractions include Masakado Kubizuka (0.1 miles), Ootemori (0.2 miles), and Kokyo Otemon Gate (0.3 miles).
What are some of the property amenities at HOSHINOYA Tokyo?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at HOSHINOYA Tokyo?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at HOSHINOYA Tokyo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at HOSHINOYA Tokyo?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to HOSHINOYA Tokyo?
Conveniently located restaurants include Arva, Heinz Beck, and Aman Tokyo The Lounge Restaurant.
Are there opportunities to exercise at HOSHINOYA Tokyo?
Yes, guests have access to locker rooms available in the fitness center during their stay.
Is HOSHINOYA Tokyo located near the city center?
Yes, it is 0.2 miles away from the center of Otemachi.
Are any cleaning services offered at HOSHINOYA Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at HOSHINOYA Tokyo?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to HOSHINOYA Tokyo?
Many travelers enjoy visiting Hozomon (2.5 miles), Tokyo Central Railway Station (0.4 miles), and Nezu Shrine (2.3 miles).