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1-9-1, Otemachi, Chiyoda 100-0004 Tokyo Prefecture
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Traveler (791)
Dining (165)
Room & Suite (142)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from HOSHINOYA Tokyo
Updated 10/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 5 hotels in Otemachi
Location
4.5
Cleanliness
4.9
Service
4.7
Value
4.1
Travelers' Choice
Authentic Japanese omotenashi hospitality in the heart of Tokyo From the moment guests arrive and slip off their shoes to step onto fragrant tatami mats, HOSHINOYA Tokyo, in the prestigious Otemachi district, promises sublime and authentic Japanese ryokan hospitality.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Hot tub
Fitness / spa locker rooms
Free breakfast
Entertainment staff
Evening entertainment
Meeting rooms
Wifi
Bar / lounge
Restaurant
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Spa
Hot spring bath
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Room service
Safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Luxury
Languages Spoken
English, Japanese
487Reviews39Q+A46Room tips
Traveler rating
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Popular mentions
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Most Recent
Caleb C wrote a review Aug 2022
San Francisco, California6 contributions6 helpful votes
I prepaid for a pricey four night stay on Hotels.com. Then Covid hit. They gave me a coupon to apply to a future stay. Great! However the coupon expired before Japan allowed tourists to come back, and the hotel refused to extend it, meaning it was worthless the whole time. They just kept my money and gave me nothing in return.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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tajandtiger wrote a review Aug 2022
Cape Town Central, South Africa8 contributions7 helpful votes
I visited this hotel to experience a Ryokan in 2019- second visit to this hotel. This hotel did not disappoint! From the moment we arrived, we were welcomed and spoilt by the attending g staff. The scent of the tatami mats, the bamboo shoe boxes in the hallway, to the kimonos laid out in the room transported me to a different era. The architectural design both inside and outside is breath taking. Subtle, dark warm- perfect after a long inbound journey. Finer points included the Japanese delicacies and breakfast served in the lounge -ochanoma. The most amazing recreation facility is indeed the hot spring baths on the roof-top- giving a true luxurious onsen experience.
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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jpeyco wrote a review Jul 2021
Tokyo, Japan71 contributions76 helpful votes
A unique and relaxing urban ryokan concept in Tokyo -- truly a one-of-a-kind. The top quality traditional Japanese furnishings and finishes were well-complemented by the high service standards provided by the HOSHINOYA Tokyo team who worked hard to accommodate guests' comfort, from delicious in-house prepared meals to customized activities such as kendo exercises, yukata-wearing, tea ceremony, Otemachi city walks, and sake-tasting. A wonderful ometenashi experience.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
Room Tip: Weekends are busier with families and groups, weekdays are quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Aug 4, 2021
Dear jpeyco-sama, Thank you for taking the time to leave a kind review of HOSHINOYA Tokyo! We are thrilled to hear that you had such a positive experience with us. We are genuinely pleased to hear that you had a great stay immersing yourself in Japanese culture by trying out several activities in the property. Your kind comments regarding the restaurant will be shared with the rest of the team as well. Our services do strive to provide both a comfortably modern, yet authentically Japanese experience for our guests. We would be delighted to welcome you back to HOSHINOYA Tokyo! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jasom26 wrote a review Jul 2021
2 contributions2 helpful votes
First off, I sought for an assistance to propose to my girlfriend at during our stay. The team at the HOSHINOYA Tokyo really have done what they are great at. It's the perfect place for the guest who wish to stay there for any special occasion. Start from a Front Office Manager, Ryoto-san who arranged most of the things prior to our arrival. Misaki-san who's in-charge for our arrival, and probably setting up of my surprise requests. The receptionist who kept communicating with me under my unstable plans. They all were superb and beyond my expectation. Pros: Staffs of course!, Real Onsen on the 19th floor (Dont miss!), lots of available activities during the stay. 24hrs relaxing lounge on each floor. Cozy room with tatami and a huge bathtub. Cons: The only thing you can find is the unfortunate view. To be honest, we did not even think to see the view outside of the room while there are pretty much things to do. Look forward to my next visit :)
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Date of stay: July 2021
Value
Cleanliness
Service
Room Tip: Check the availability of the hotel activities prior to your arrival to better plan ahead
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Jul 29, 2021
Dear Jasom26-sama, Thank you for sharing an excellent, detailed review of HOSHINOYA Tokyo and ​congratulations on your engagement! We are thrilled to hear that you were satisfied with our service and that we were able to support you. Furthermore, the staff and I are pleased that you enjoyed the hot spring, the Ochanoma lounge and the room as well. We are continually striving to improve our services to provide a traditionally authentic yet comfortably modern experience for all our guests. Thank you again for your wonderful review, and we cannot wait to see you at HOSHINOYA Tokyo again! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kymy wrote a review Dec 2020
Tokyo, Japan50 contributions54 helpful votes
The room and lounge per floor are cozy and we loved loof-top and stylish Onsen. However, it seems the staff are relatively new and just telling what they memorized. Their service was good but not more than we expected for their price. Regret it is facing to a tall building so no nice view can be expected.
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Date of stay: December 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Dec 29, 2020
Dear kymy11-san, Thank you very much for taking your time on placing comments! We are pleased to hear that you found our room, lounge and roof-top hot spring satisfactory. On the other hand, we sincerely apologize for failing to exceed your expectations. Your thoughtful comments regarding our services will be shared with the rest of the staff. We continuously strive to improve our services to provide both an authentically traditional yet comfortably modern experience for all our guests. We would certainly welcome the opportunity to serve you again soon! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NNMK1 wrote a review Nov 2020
Cheshire, United Kingdom125 contributions81 helpful votes
+1
Excellent, beautiful hotel. If you want a truly Japanese experience you must visit and stay at least 2 nights. The hotel onsen is the most amazing place on the roof in open air it’s as though you are in a different world and the warm sleep inducing waters come from the spring in the earth underneath..... you must do room service it’s wonderfully Japanese and unique.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Nov 29, 2020
Dear NNMK1, Thank you for sharing your kind review of HOSHINOYA Tokyo! We are genuinely delighted to hear that you had a positive stay with us and that you enjoyed our facilities, especially the Onsen on the top floor. Our staff continually strives to meet all the needs of our guests and promote authentic Japanese hospitality. We have a variety of beautiful accommodations, and we do hope to see you back at one of them soon! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KI-NRT wrote a review Oct 2020
Ashiya, Japan1604 contributions328 helpful votes
For many folks that are rushing through a Japan trip, the Hoshinoya Tokyo might be able to provide the only ryokan experience they'll ever have. For such purposes, it fits the bill. However, I would recommend that people try staying at a real ryokan in the countryside if they're looking for something truly authentic. This hotel is certainly stylish, and has a large number of English-speaking staff, which affords a first timer with a stress-free time in Tokyo. The interior decor is modern rather than traditional, which may or may not suit what someone is looking for in a ryokan-style property. Compared to some other luxury properties in Tokyo, the Hoshinoya falls short in several areas. First off, the entry-level rooms are on the small side. They're not tiny, but don't offer the space that rival hotels offer. It's certainly not large enough to make an excuse to stay in the room and relax all day (not that you'd want to, mind you.) Also, there is no view to speak of. By comparison, the Aman, Palace Hotel and quite a few others have commanding views (the aforementioned two hotels have rooms with views of the Imperial Park.) Secondly, while it may be nice to sit on the floor, there really ought to be a western-style seating area as well as a work-desk (the lack of the latter will be a deal-breaker for many business travellers.) Top-notch ryokans (think Gora Kadan or Takefue) have private gardens or balconies with private onsen hot spring baths. And have true omotenashi service in a place that is far more remote than central Tokyo (which makes it all the more impressive.) They also serve exquisite kaiseki cuisine that Hoshinoya can't match. At the prices that Hoshinoya charges for its Tokyo property, I feel that it has too many compromises to recommend it as the go-to hotel in the city. It's offers neither a true ryokan experience nor is it a first-rate luxury business hotel.
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Date of stay: February 2020
Rooms
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Oct 20, 2020
Dear KI-NRT, Thank you for taking the time to review our property. We regret to hear that your recent visit did not meet your expectations. Your feedback is much appreciated. We strive to provide the best service, and guest comments allow us to continue to improve and offer the experiences expected. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ambassador26508 wrote a review Mar 2020
London, UK38 contributions47 helpful votes
What a wonderful find. A truly beautiful hotel with large, well-equipped rooms and a really warm welcome. Every member of staff we met was a delight - helpful, attentive and always happy to chat and make recommendations for things to do or places to go. Highly recommended
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Mar 29, 2020
Dear Ambassador26508, Thank you for taking the time to give us a review. We are very happy to hear that you enjoyed the rooms at HOSHINOYA Tokyo and that our staff members were able to assist you to the fullest throughout your stay. Our services indeed strive to allow our guests to experience Japanese traditional culture and aesthetics while being able to relax in modern comfort. We hope to welcome you back to HOSHINOYA Tokyo or any of our other facilities around Japan again in the near future! Sincerely, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Evan K. wrote a review Mar 2020
1 contribution
Great hotel atmosphere, and accommodating and helpful staff. I enjoyed the unlimited ‘round-the-clock snacks and drinks in the lounge. I loved the indoor and outdoor onsen in the heart of Tokyo; a true urban oasis! It was a relaxing experience after a long day sightseeing.
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Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: Choose a room away from the street since you can hear the sirens 🚨 from the ambulances 🚑...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Mar 22, 2020
Dear ekondo1611, Thank you for a great review! We are very pleased to hear that our staff members were able to assist you to the fullest and that you enjoyed the snacks and drinks available in the lounge as well as the onsen. Our services indeed strive to allow our guests to experience and enjoy the serenity and culture of a modern Japanese ryokan in the heart of Tokyo. We hope to welcome you back to HOSHINOYA Tokyo or another of our resorts around Japan again someday in the near future! Sincerely, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
polachja wrote a review Mar 2020
1 contribution
Gorgeous large rooms, a staff willing to go above and beyond and a stunning onsen bath on the rooftop that made Tokyo feel like a tranquil spa. Unreal experience. Unique breakfast room service, cultural activities nightly, and a Ryokan in the city decor that needs to be seen to be believed.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Tokyo
Responded Mar 15, 2020
Dear polachja, Thank you for a great review of HOSHINOYA Tokyo! We are very delighted to hear that you enjoyed your stay with us including relaxing in the onsen as well as enjoying our meals and activities. We indeed strive for our guests to enjoy the full Ryokan experience in the heart of Tokyo. We hope to welcome you to another one of our HOSHINOYA facilities sometime in the near future! Sincerely, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$454 - $865 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaOtemachiGinza / Tokyo Nihonbashi
NUMBER OF ROOMS
84
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Frequently Asked Questions about HOSHINOYA Tokyo
Which popular attractions are close to HOSHINOYA Tokyo?
Nearby attractions include Masakado Kubizuka (0.1 miles), Ootemori (0.2 miles), and Kokyo Otemon Gate (0.3 miles).
What are some of the property amenities at HOSHINOYA Tokyo?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at HOSHINOYA Tokyo?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at HOSHINOYA Tokyo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at HOSHINOYA Tokyo?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to HOSHINOYA Tokyo?
Conveniently located restaurants include Arva, The Lounge by Aman, and La Pesquera Marisqueria.
Are there opportunities to exercise at HOSHINOYA Tokyo?
Yes, guests have access to locker rooms available in the fitness center during their stay.
Is HOSHINOYA Tokyo located near the city center?
Yes, it is 0.2 miles away from the center of Otemachi.
Are any cleaning services offered at HOSHINOYA Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at HOSHINOYA Tokyo?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to HOSHINOYA Tokyo?
Many travelers enjoy visiting Hozomon (2.5 miles), Tokyo Central Railway Station (0.4 miles), and Nezu Shrine (2.3 miles).