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Hotel New Otani Osaka

1-4-1 Shiromi, Chuo, Osaka 540-8578 Osaka Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (985)
Room & Suite (445)
Dining (125)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#8 of 174 hotels in Chuo
Travelers' Choice
Hotel New Otani Osaka is facing the verdant expanse of Osaka Castle and Park, yet offers an easy access to the city center as well as major visitors sites in Kyoto, Nara and Himeji. Its naturally lit four-storey Atrium Lobby immediately lets the guests know their stay will be a special one. Impeccable service and stylish comfort assure top quality accommodation as well as a personal satisfaction for every guest. From your room, enjoy a "Royal View" of Osaka Castle.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Adult pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Banquet room
Parking garage
Hot tub
Indoor pool
Fitness / spa locker rooms
Coffee shop
Breakfast available
Breakfast in the room
Wine / champagne
Rooftop bar
Meeting rooms
Facial treatments
Full body massage
Hand massage
Head massage
Makeup services
24-hour security
Baggage storage
Currency exchange
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Room service
Flatscreen TV
Bath / shower
Wardrobe / closet
Bottled water
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Great View
Languages Spoken
English, Japanese


Full view
100Great for walkers
Grade: 100 out of 100
94Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
1648Reviews30Q+A100Room tips
Traveler rating
  • 828
  • 598
  • 154
  • 45
  • 23
Time of year
Traveler type
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Selected filters
  • Filter
  • English
Popular mentions
Robert W wrote a review Nov 2020
Camberley, United Kingdom480 contributions3 helpful votes
I have stayed about 25 times. For about 20 years l travelled, mainly in East Asia and the USA, with expenses paid. Now I pay my own bills l continue to stay in the New Otani although I can't afford to eat in the hotel, because the room price is very reasonable and very few hotels anywhere,even at three times the price, can match the standard of service.
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Date of stay: November 2020Trip type: Traveled solo
YoYo1971 wrote a review Nov 2020
Singapore26 contributions52 helpful votes
An old hotel that still uses keys (yes...real keys, not cards). Room is not in modern standards e.g. small TV from the 90s, no USB sockets, not efficient work place environment etc. If you come for business or expect 5 star quality, it's not the place for you. In addition, if you have a tatoo you are not welcome and you are banned from the fitness facility...realy...
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Date of stay: November 2020Trip type: Traveled on business
5 Helpful votes
Studeb73 wrote a review Jul 2020
2 contributions2 helpful votes
The hotel is well-located near Osaka-Jo and the park is great for morning run or walk. It’s not central so taxi or train is necessary (but easy). Hotel is quite dated, but very good Japanese standards. Apparently a great fitness suite and pool - unfortunately the rule with regards to no tattoo means I couldn’t use these facility. In this day and age, where the hotel relies on tourism it seems unacceptable to maintain such bizarre and unfriendly rules. I can’t come back or recommend this hotel as I am unable to fully use facilities they offer. It’s a shame.
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Date of stay: July 2020Trip type: Traveled on business
1 Helpful vote
johnmatthewsinla wrote a review Jan 2020
Los Angeles, California10 contributions1 helpful vote
I’m a business traveler who’s had the fortune of staying at some of the more upscale hotels in the world. The New Otani in Osaka clearly caters to business travelers, so I began retroactively kicking myself for choosing it as our Osaka lodging for my and my wife’s honeymoon since it was clear that on days where there aren’t business conferences being conducted, it’s dead. That said, these supposed downsides become an upside. There are so many staff to cater to every whim, and so so with a smile. I basically had to bribe the bellhop woman not to carry our heavy bags, she was so eager to please. The rooms are dated but gigantic. It’s not near Osaka nightlife, but the metro ride isn’t too bad. Plus, Osaka castle is amazing. I initially regretted booking here when I checked in, and realized the location (aka not close to Dotonbori). The friendliness of the staff utterly changed my opinion. As friendly as any Four Seasons. Kudos to the manager and staff of this establishment. PS: there’s a FamilyMart across the street with incredible FamilyMart food.
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Date of stay: July 2019Trip type: Traveled as a couple
Response from Osaka_Castle_View, 支配人 at Hotel New Otani Osaka
Responded Jan 31, 2020
Thank you very much for taking time to leave your comments on our site. We appreciate your choosing the Hotel New Otani Osaka on your honeymoon and are delighted to find out that your experience with us was memorable and enjoyable. It is with pleasure that we look forward to welcoming you to our hotel again. 
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Darwyn K wrote a review Jan 2020
Okinawa City, Japan403 contributions111 helpful votes
What drew me to this hotel was the location. The nearness to the river, the Osaka Castle, and myriad eating and shopping options make this hotel ideal. It features multiple restaurants, stores on the ground floor, a workout and pool area, and other amenities. The staff were very friendly and helpful and I had everything I needed. There is a JR train line just five minute walk away.
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Date of stay: January 2020Trip type: Traveled solo
2 Helpful votes
Response from Osaka_Castle_View, 支配人 at Hotel New Otani Osaka
Responded Jan 4, 2020
Thank you very much for leaving such valuable comments on our site. It is a pleasure to know that you appreciated our location, facilities and service. We thank you again and look forward to your next visit to the New Otani Osaka.
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$114 - $233 (Based on Average Rates for a Standard Room)
new otani osaka, osaka new otani hotel
JapanKinkiOsaka PrefectureOsakaChuoBay Area / Bentencho / Yodoyabashi / Hommachi / Tanimachi / Kyobashi
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Frequently Asked Questions about Hotel New Otani Osaka
Which popular attractions are close to Hotel New Otani Osaka?
Nearby attractions include Osakajo Hall (0.1 miles), Ninja VR Yasuke (0.1 miles), and Osaka Business Park (0.3 miles).
What are some of the property amenities at Hotel New Otani Osaka?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Hotel New Otani Osaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel New Otani Osaka?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel New Otani Osaka?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hotel New Otani Osaka?
Conveniently located restaurants include Jojoen Yugentei The New Otani Osaka, Sakura, and Satsuki All-Day Dining.
Are there opportunities to exercise at Hotel New Otani Osaka?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Hotel New Otani Osaka?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel New Otani Osaka offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel New Otani Osaka?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel New Otani Osaka?
Many travelers enjoy visiting Osaka Castle (0.5 miles), Osaka City Central Hall (1.6 miles), and Osaka Prefectural Nakanoshima Library (1.7 miles).