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ANA Crowne Plaza Osaka

Traveler (1226)
Room & Suite (540)
Video (3)
Certificate of Excellence

About

#6 of 40 hotels in Kita
Location
Cleanliness
Service
Value
Certificate of Excellence
ANA Crowne Plaza Hotel Osaka, located in the center of Osaka. Outing to sightseeing and leisure spots in various parts of Kansai such as Kobe, Kyoto and Nara is also very convenient. English-speaking staff welcome you. Complete Wi-Fi (wireless LAN) throughout. It is available free of charge. We promise to make your stay comfortable and comfortable with full support.
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Property amenities
Pool
Room service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals
1,590Reviews
61Q+A
100Room tips
Traveler rating
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Popular mentions
Tasty all day dining in the lobby - the desserts were to die for and the Chinese restaurant upstairs was very nice too. The staff was very sweet and attentive even on arrival at midnight. And the rooms are larger and nicer than your average.
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Response from GRO_OSA, Guest Experience Manager at ANA Crowne Plaza Osaka
Responded 6 days ago
Dear winniyuan, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Experience Manager
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I stayed for 3 nights at this hotel as part of a family vacations with my 4 years old daughter and my wife. Unfortunately we did not have the best experience at front desk. I'm spire elite member for multiple years now and I have always been granted Club Lounge access in
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Response from GRO_OSA, Guest Relations Manager at ANA Crowne Plaza Osaka
Responded 2 weeks ago
Dear Mauro M, Thank you very much for choosing ANA Crowne Plaza Osaka for your recent stay. I hope you had a safe and pleasant journey back home. We also would like to thank you for your continued loyalty as our valued IHG Rewards Club Spire Elite member and thank you for your feedback. We understood the situation and felt sorry that you experienced inconsistent approaches from properties. We will share this incident among Hotel Management team for our further appropriate actions which should be taken immediately. However, please allow us to inform that the benefit for IHG Rewards Club members varies from region to region. Crowne Plaza in Japan, we are offering room upgrade to Spire Elite status customers, but Club Lounge access is not guaranteed. We would like to thank you again for bringing this to our attention and hope for the opportunity to make this up to you the next time. Sincerely yours, Guest Experience Manger
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We travelled through Osaka for two nights and stayed here. We were upgraded as they recognised my ihg membership level and the club room was comfortable clean and spacious. The bathroom was very good. However, floor 21 was very hot, and the air con is tired and inefficient.
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Response from GRO_OSA, Guest Experience Manager at ANA Crowne Plaza Osaka
Responded 4 weeks ago
Dear Chrismorrowfrost Thank you for staying with us in ANA Crowne Plaza Osaka and taking time to leave a comment for us. We deeply apologize for causing you inconvenience according to the problem of air conditioner. However. we are happy to hear that you are satisfied with your stay in the club room and the IHG membership benefit. We hope to welcome you back again for the future stay. Best regard
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+1
ANA Crowne Plaza is located a bit off from the tourist area and away from the main Osaka station, but the hotel runs a shuttle during daytime (and the bus will stop at the Herbis bus station) during busy times of the day. However it is also quieter than other hotels in the
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Response from GRO_OSA, Guest Experience Manager at ANA Crowne Plaza Osaka
Responded Apr 16, 2019
Dear Mr Adrian L, Thank you very much for staying at ANA Crowne Plaza Osaka on your recent trip to Osaka! We also appreciate your time to post your feedback about your experience. We are truly sorry for your disappointment upon your arrival. We have recently changed how we operate priority lane and hope that this would improve our check in procedure somehow and also would like our IHG members to have more smoother check in and out experience. We value all guests feedback both positive and negative. Thank you for bringing this to our attention. We will continue to improve the quality of our services. Again, thank you very much for your loyalty being an LHG Platinum member. We look forward to welcoming you back on your next trip to Osaka in the near future. Best regards,
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We were 5 days , starting April 1st , at this hotel. We booked a double bed room via the IHG - hotel official website. When arriving, at the reception we were “ welcome “ with a proposal to upgrade the room at a “ discounted “ cost . I declined the offer, requesting just a room
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Response from Thomas M, General Manager at ANA Crowne Plaza Osaka
Responded Apr 8, 2019
Dear AdrianI692, Thank you for taking time to post a review on TripAdvisor following your recent stay with us at ANA Crowne Plaza Osaka. With 473 rooms in our inventory we offer our guest a wide range of room types ranging from 18 m2 to 40 m2. Guest rooms in Japan due tend to be smaller than in most parts of the world so we clearly state the room size on our sites so guests are able to choose the right room for their visit. Upon arrival our Front Desk team assigns each room based on availability in our system and I am sorry for your inconvenience of getting a city view room rather than a river view. I did attend a business meeting outside of the Hotel during this hour and my secretary did speak to you and put you in touch with our lobby ambassador who did move your room to a river view room. Sakura Season (Cherry Blossom) is one of our highest demand period here in Osaka which is reflected in our pricing strategy. I fully understand your frustration with the extra person charge as this is unlike the rest of the world. We are working on a suitable solution to remedy this, however it is system related when linking with Japanese agents and as such does require some time on our side. Our pool entrance fee is clearly stated on our web site and I do understand that this can be frustrating. Unfortunately our pool is relatively small for 473 rooms so to keep the experience high we need to charge this entry fee. I am disappointed that you did not enjoy your stay with us here in Osaka and hope that you will continue to stay at our IHG properties worldwide. Thank you for your time to post your review
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PRICE RANGE
$137 - $386 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ana crowne plaza osaka hotel osakacrowne plaza osakaosaka crowne plaza
LOCATION
JapanKinkiOsaka PrefectureOsakaKita
NUMBER OF ROOMS
476
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