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1-1-2 Watanabe-Dori, Chuo, Fukuoka 810-0004 Fukuoka Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (212)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel New Otani Hakata
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 74 hotels in Chuo
Location
Cleanliness
Service
Value
Travelers' Choice
A city in rich history and tradition, Fukuoka is fast becoming a major international convention center and a gateway to the Orient. And when you are looking for a centrally located hotel that offers first class accommodations and a full range of facilities, Hotel New Otani Hakata is Fukuoka's premier choice. The Royal Family of Japan has relied on the Hotel New Otani Hakata for their hotel needs while staying in Fukuoka for many years. You will find the same unique blend of gracious Japanese hospitality and international standards that have become the hallmark of New Otani hotels the world over.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Hot tub
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Car hire
Business Center with Internet Access
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Clothes rack
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Chinese, Japanese, Korean
430Reviews9Q+A13Room tips
Traveler rating
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Popular mentions
phale12017 wrote a review Feb 2020
Skelwith Bridge, United Kingdom50 contributions33 helpful votes
This quality hotel is conveniently situated in the town of Fukuoka. It is on a main shopping street and close to a mall offering stores and different kinds of restaurants. We experienced a Japanese Shabu meal here. It is a kind of fondue type meal where you cook your own meat and vegetables! The hotel does offer a great choice of food. It also has an excellent shopping floor selling gorgeous clothing, souvenirs beauty rooms etc. The reception area is large and interesting. The bedrooms and bathrooms are well equipped and comfortable. Stay here and you may bump into some famous sumo wrestlers, we did !!
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Date of stay: November 2019Trip type: Traveled with friends
2 Helpful votes
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Feb 3, 2020
Thank you for sharing your recent experience with us on Trip Advisor. We are grateful to read that every aspect of your stay was fantastic, and that you appreciated our service and room. We appreciate your great comments and we look forward to seeing you again in the future.
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gehararigo wrote a review Dec 2019
Tokyo332 contributions168 helpful votes
Good service but physical facilities could be updated. Corridor smells funny at least 6th floor. But good quality was kept at the front desk. Their local advice was very helpful. Also, the location was bit off from the major tourist attractions.
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Date of stay: December 2019Trip type: Traveled on business
2 Helpful votes
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Dec 15, 2019
Thank you for staying with us and taking the time to share your review with us. It is a great honor to have received a praise to our service. We will make further efforts in providing better service and continue to renovate our facilities. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.
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Tiong15 wrote a review Dec 2019
Bandar Seri Begawan, Brunei Darussalam360 contributions32 helpful votes
+1
Stay in new otani for 4 nights. Not a bad hotel. Although it is not new but it is clean. Room is huge like any other hotels in the world. Plenty of amenities and addition things such as ironing board, international adapter and weighting can be borrow for free. Breakfast is good but the menu didn't change throughout my stay. Bathroom and toilet is big. However, the only issue us language barrier. They have difficulty to understand English but they tried their best to understand us and very courteous. And hotel.in Fukuoka are very strict with their check in time that is 2pm. In term, of location, a slight out from tenji shopping, canal city and hakata but walkable by foot in 15-20 minutes. There are two big gloceries supermarket next to the hotel. Plenty of restaurants choices. Easy access to airport as airport bus is just next to the hotel and metro as it is just in front of the hotel. We took the airport shuttle bus to airport and it is very easy as u just get on the bus take a coupon and pay as you exit and it cost 280 yen only. However, if I am going to Fukuoka again, I may not stay there again as I prefer to stay in hotel next to a shopping center. The best option is to stay neear to the hakata station as there are many shoppings including daiso and sushi train restaurants nearby.
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Date of stay: November 2019Trip type: Traveled on business
1 Helpful vote
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Dec 6, 2019
Thank you for staying with us and taking the time to write such a detail review. We are pleased to hear that you were satisfied with our amenities and rental items. In addition, we appreciate your feedback towards our breakfast and our language skill. It is through comments such as yours that we are able to improve our service and to meet our guests’ expectations. Extension of Fukuoka City Subway will be completed around 2022. After that, it will be more easier to access to our hotel from Fukuoka Air Port. We hope you also enjoy next trip to Fukuoka.
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87jennifer wrote a review Nov 2019
Kyoto, Japan42 contributions3 helpful votes
+1
My husband and I stayed one night to celebrate my birthday we were not dissapointed the hotel was clean & modern, spacious room polite staff & excellent service Otani Hotel has 4~5 restaurant to choose from. This hotel location is very convenient 10~15 walk to Tenjin underground Shopping Mall, Museum, Shrine & Temple nearby,Local & Shinkansen Bullet train, Bus stops are not very far.
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Date of stay: December 2018
Rooms
Location
Service
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Nov 29, 2019
Thank you for staying with us and taking the time to write this review. We are so glad to want to hear that you are satisfied our room and service. Therefore, we also would like to say happy birthday to you. In order to offer comfortable stay, we will do make much effort to improve our service quality. As you say, our hotel stands near the subway station. So it is very conveniently located for shopping and sightseeing. Hope this year brings you lots of happiness and good health. We are looking forward to seeing you again.
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LichfieldBoy wrote a review Nov 2019
Lichfield694 contributions276 helpful votes
The New Otani is a good quality hotel which is entrally placed within easy walking distance of the Tochoji, Shofukuji and Jotenji Temples. It is also close to the main station and plenty of shops & restaurants. Therefore it is ideal for tourists. As everywhere in Japan the bedroom was on the small side with limited storage, based on other reviews I think we may have been lucky and got a refurbished room because I couldn't find any fault with the furniture and the bed was comfortable. The bathroom was immaculately clean with good quality toiletries, a powerful shower and nice towels. The restaurant for breakfast wasn't too big so queues formed but the staff were very efficient and it didn't take long to get seated. There was a reasonable buffet selection and eggs could be cooked to order (although my omelette was undercooked). Overall we enjoyed our stay and would book again.
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Date of stay: October 2019
Location
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Nov 7, 2019
Dear LichfieldBoy Thank you very much for taking the time to share your review with us. We are grateful to read that you enjoyed the location and rooms of our hotel. In addition, we appreciate your feedback on the breakfast restaurant experience about an omelette. It is through comments and messages such as yours that we are able to improve our services to meet and exceed all of our guests’ expectations. We look forward to seeing you again in the future.
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Previous
PRICE RANGE
$110 - $222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new otani hakata hotel
LOCATION
JapanKyushuFukuoka PrefectureFukuokaChuoTenjin Station
NUMBER OF ROOMS
392
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Frequently Asked Questions about Hotel New Otani Hakata
Which popular attractions are close to Hotel New Otani Hakata?
Nearby attractions include Yanagibashi Rengo Market (0.2 miles), Haraguchi Shoten (0.2 miles), and Sun Selco (0.07 miles).
What are some of the property amenities at Hotel New Otani Hakata?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel New Otani Hakata?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel New Otani Hakata?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel New Otani Hakata?
Yes, parking is available to guests.
What are some restaurants close to Hotel New Otani Hakata?
Conveniently located restaurants include Rec Coffee Yakuin Ekimae, Kawaya Shirogane, and Umeyama Teppei Shokudou.
Is Hotel New Otani Hakata located near the city center?
Yes, it is 0.9 miles away from the center of Chuo.
Are any cleaning services offered at Hotel New Otani Hakata?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel New Otani Hakata offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel New Otani Hakata?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
Are there any historical sites close to Hotel New Otani Hakata?
Many travelers enjoy visiting Fukuoka Castle Remains (1.3 miles), Momiji Hachimangu Shrine (3.2 miles), and Fukuoka Castle Shiomi Watchtower (1.5 miles).