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1-1-2 Watanabe-Dori, Chuo, Fukuoka 810-0004 Fukuoka Prefecture
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Traveler (228)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 08/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel New Otani Hakata
Updated 08/16/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 76 hotels in Chuo
Location
3.8
Cleanliness
4.2
Service
4.2
Value
3.7
A city in rich history and tradition, Fukuoka is fast becoming a major international convention center and a gateway to the Orient. And when you are looking for a centrally located hotel that offers first class accommodations and a full range of facilities, Hotel New Otani Hakata is Fukuoka's premier choice. The Royal Family of Japan has relied on the Hotel New Otani Hakata for their hotel needs while staying in Fukuoka for many years. You will find the same unique blend of gracious Japanese hospitality and international standards that have become the hallmark of New Otani hotels the world over.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Hot tub
Bar / lounge
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Car hire
Business Center with Internet Access
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Wine / champagne
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
Massage
Salon
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Clothes rack
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Chinese, Japanese, Korean
440Reviews9Q+A13Room tips
Traveler rating
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Most Recent
phale12017 wrote a review Feb 2020
United Kingdom50 contributions55 helpful votes
This quality hotel is conveniently situated in the town of Fukuoka. It is on a main shopping street and close to a mall offering stores and different kinds of restaurants. We experienced a Japanese Shabu meal here. It is a kind of fondue type meal where you cook your own meat and vegetables! The hotel does offer a great choice of food. It also has an excellent shopping floor selling gorgeous clothing, souvenirs beauty rooms etc. The reception area is large and interesting. The bedrooms and bathrooms are well equipped and comfortable. Stay here and you may bump into some famous sumo wrestlers, we did !!
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Date of stay: November 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Feb 3, 2020
Thank you for sharing your recent experience with us on Trip Advisor. We are grateful to read that every aspect of your stay was fantastic, and that you appreciated our service and room. We appreciate your great comments and we look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gehararigo wrote a review Dec 2019
Tokyo329 contributions169 helpful votes
Good service but physical facilities could be updated. Corridor smells funny at least 6th floor. But good quality was kept at the front desk. Their local advice was very helpful. Also, the location was bit off from the major tourist attractions.
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Date of stay: December 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Dec 15, 2019
Thank you for staying with us and taking the time to share your review with us. It is a great honor to have received a praise to our service. We will make further efforts in providing better service and continue to renovate our facilities. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tiong15 wrote a review Dec 2019
Bandar Seri Begawan, Brunei Darussalam360 contributions45 helpful votes
+1
Stay in new otani for 4 nights. Not a bad hotel. Although it is not new but it is clean. Room is huge like any other hotels in the world. Plenty of amenities and addition things such as ironing board, international adapter and weighting can be borrow for free. Breakfast is good but the menu didn't change throughout my stay. Bathroom and toilet is big. However, the only issue us language barrier. They have difficulty to understand English but they tried their best to understand us and very courteous. And hotel.in Fukuoka are very strict with their check in time that is 2pm. In term, of location, a slight out from tenji shopping, canal city and hakata but walkable by foot in 15-20 minutes. There are two big gloceries supermarket next to the hotel. Plenty of restaurants choices. Easy access to airport as airport bus is just next to the hotel and metro as it is just in front of the hotel. We took the airport shuttle bus to airport and it is very easy as u just get on the bus take a coupon and pay as you exit and it cost 280 yen only. However, if I am going to Fukuoka again, I may not stay there again as I prefer to stay in hotel next to a shopping center. The best option is to stay neear to the hakata station as there are many shoppings including daiso and sushi train restaurants nearby.
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Date of stay: November 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Dec 6, 2019
Thank you for staying with us and taking the time to write such a detail review. We are pleased to hear that you were satisfied with our amenities and rental items. In addition, we appreciate your feedback towards our breakfast and our language skill. It is through comments such as yours that we are able to improve our service and to meet our guests’ expectations. Extension of Fukuoka City Subway will be completed around 2022. After that, it will be more easier to access to our hotel from Fukuoka Air Port. We hope you also enjoy next trip to Fukuoka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
87jennifer wrote a review Nov 2019
Kyoto, Japan42 contributions36 helpful votes
+1
My husband and I stayed one night to celebrate my birthday we were not dissapointed the hotel was clean & modern, spacious room polite staff & excellent service Otani Hotel has 4~5 restaurant to choose from. This hotel location is very convenient 10~15 walk to Tenjin underground Shopping Mall, Museum, Shrine & Temple nearby,Local & Shinkansen Bullet train, Bus stops are not very far.
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Date of stay: December 2018
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Nov 29, 2019
Thank you for staying with us and taking the time to write this review. We are so glad to want to hear that you are satisfied our room and service. Therefore, we also would like to say happy birthday to you. In order to offer comfortable stay, we will do make much effort to improve our service quality. As you say, our hotel stands near the subway station. So it is very conveniently located for shopping and sightseeing. Hope this year brings you lots of happiness and good health. We are looking forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LichfieldBoy wrote a review Nov 2019
Lichfield739 contributions353 helpful votes
The New Otani is a good quality hotel which is entrally placed within easy walking distance of the Tochoji, Shofukuji and Jotenji Temples. It is also close to the main station and plenty of shops & restaurants. Therefore it is ideal for tourists. As everywhere in Japan the bedroom was on the small side with limited storage, based on other reviews I think we may have been lucky and got a refurbished room because I couldn't find any fault with the furniture and the bed was comfortable. The bathroom was immaculately clean with good quality toiletries, a powerful shower and nice towels. The restaurant for breakfast wasn't too big so queues formed but the staff were very efficient and it didn't take long to get seated. There was a reasonable buffet selection and eggs could be cooked to order (although my omelette was undercooked). Overall we enjoyed our stay and would book again.
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Date of stay: October 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Nov 7, 2019
Dear LichfieldBoy Thank you very much for taking the time to share your review with us. We are grateful to read that you enjoyed the location and rooms of our hotel. In addition, we appreciate your feedback on the breakfast restaurant experience about an omelette. It is through comments and messages such as yours that we are able to improve our services to meet and exceed all of our guests’ expectations. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nickgoodfellow458 wrote a review Nov 2019
Baldivis, Australia70 contributions55 helpful votes
This hotel is great. We arrived at 10.30am although check in was not until 2pm we could store our bags and start exploring. Please note like everything in Japan if the check in time says 2pm then it is exactly that however every hotel we stayed in were happy to store our bags so we could get out. The hotel is very well located in the centre of Fukuoka and easily accessible for both bus and subway trains. The rooms are nice and comfortable and of a decent size. Storage can be a bit limited for a longer stay. Over all a great experience.
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Date of stay: October 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Nov 7, 2019
Thank you for staying with us and taking the time to share your review with us. We are also able to keep your luggage until you leave the hotel. Therefore you could enjoy sightseeing or shopping after you check out. We hope to see you again here in Hotel New Otani Hakata.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SCC69 wrote a review Nov 2019
Cardiff, United Kingdom141 contributions101 helpful votes
Brief 2 night stay at this hotel, used as base for travelling to rugby games in Oita. As with most Japanese hotels, room consisted of 2 single beds. Room had air conditioning, hairdryer, safe and fuly stocked bathroom toiletries. Had a good buffet breakfast in the Greenhouse restaurant. Handy 7/11 just around the corner. Hotel bar downstairs in cellar.
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Date of stay: October 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Nov 6, 2019
Thank you for staying with us and taking the time to write this review. We are so pleased to hear that you were satisfied with our breakfast. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew P Mulcahy wrote a review Oct 2019
Ireland133 contributions45 helpful votes
Lovely hotel - did a great breakfast in both Western and Eastern style. Good location and very central. Very modern city which was very welcoming. Room size fairly average. Lovely waterfront restaurants nearby.
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Date of stay: October 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Oct 30, 2019
Thank you for staying with us and taking the time to share your review with us. We are so glad to see your comments that you were satisfied with our hotel. How was the Rugby World Cup game? We hope you had a great time during your stay. We are looking forward to seeing you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Relax623602 wrote a review Oct 2019
Community of Madrid, Spain45 contributions30 helpful votes
We found every facility we used in this four stars type hotel as above average. Good and spacious rooms, quality furniture and appliances including in-room complimentary tea-coffee, good wifi, etc Centrally located; with a subway entrance right by the hotel and one subway stop from Tenjin Shopping area; From the hotel restaurants we only visited the breakfast place (forgot the name); although we only had coffee and croissant, not the buffet, it's was fine and anyhow, there are restaurants and cafes options within walking distance. In the other hand, we found a certain lack of english mastering in the concierge personnel, but otherwise, very gentile and attentive. The hotel is not within walking distance from Hakata Shinkansen Train Station but a taxi ride would be around 12-15 USD.
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Date of stay: September 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Oct 20, 2019
Thank you for staying with us and taking the time to write such a detail review. We are so glad to see your compliments for our facilities. And it is such an honor to be able to have you say our concierge is attentive. However, we should develop language skill and should gain more comprehensive knowledge in order to provide exact information. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John V wrote a review Oct 2019
Hunters Hill, Australia319 contributions206 helpful votes
The rooms are very small and very outdated, especially with IT plugs, etc. Bathroom you dry yourself outside as it’s too small. Built 30+ years ago, not for international market. 20 of us descended into cocktail bar on Sunday at 9.30 PM. They really did not want us there. Two bar attendents, one slowly started to serve us whilst the other kept polishing glasses. Obviously his job was not to demean himself serving! We had our drinks after many complaints. A 3.5 hotel at most.
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Date of stay: October 2019
Location
Service
Sleep Quality
Room Tip: Watch the hotel get bulldozed and go stay somewhere else. Any room under floor 10 have views of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded Oct 7, 2019
Thank you for staying with us and taking the time to write this review. First of all, we are sorry to hear that we could not meet your expectation. We will share your feedback with our staff member in order to improve our service quality. We are looking forward to seeing you next time soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$76 - $120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new otani hakata hotel
LOCATION
JapanKyushuFukuoka PrefectureFukuokaChuoTenjin Station
NUMBER OF ROOMS
374
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Frequently Asked Questions about Hotel New Otani Hakata
Which popular attractions are close to Hotel New Otani Hakata?
Nearby attractions include Yanagibashi Rengo Market (0.2 miles), Haraguchi Shoten (0.2 miles), and Amaguriya Yanagibashi Honten (0.2 miles).
What are some of the property amenities at Hotel New Otani Hakata?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel New Otani Hakata?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel New Otani Hakata?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel New Otani Hakata?
Yes, parking is available to guests.
What are some restaurants close to Hotel New Otani Hakata?
Conveniently located restaurants include Rec Coffee Yakuin Ekimae, Umeyama Teppei Shokudou, and Kawaya Shirogane.
Is Hotel New Otani Hakata located near the city center?
Yes, it is 0.9 miles away from the center of Chuo.
Are any cleaning services offered at Hotel New Otani Hakata?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel New Otani Hakata offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel New Otani Hakata?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
Are there any historical sites close to Hotel New Otani Hakata?
Many travelers enjoy visiting Fukuoka Castle Remains (1.3 miles), Momiji Hachimangu Shrine (3.2 miles), and Fukuoka Castle Shiomi Watchtower (1.5 miles).