We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

New Otani Inn Sapporo

Save
Share
Traveler (278)
Room & Suite (292)
Storyboard
Overview
  • Excellent31%
  • Very good44%
  • Average20%
  • Poor3%
  • Terrible2%
Travelers talk about
“jr station”(6 reviews)
“shower cap”(2 reviews)
“night's rest”(2 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Suites
Bar/Lounge
3 Star accommodation
All hotel details
Additional information
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Rooms
Sep 3Sep 4
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 3 partner sites to see rooms from $218.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Chuo hotels with availability
{"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "0da546e0bcbe4e3e83683eb4ae41d9bf", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":301286,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[68950915],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":9,"year":2018},"checkout":{"day":4,"month":9,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":218,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"0da546e0bcbe4e3e83683eb4ae41d9bf","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":326,"lowestMetaPrice":218,"additionalPartner":false,"highestMetaPriceDisplay":326,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":326,"lowestMetaPrice":218,"highestMetaPriceDisplay":326,"hotelName":"New Otani Inn Sapporo","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjBkYTU0NmUwYmNiZTRlM2U4MzY4M2ViNGFlNDFkOWJmIiwiQUlLIjoiOTc4YjMxYWQyMWY1NGMxYjhkYmU2MmYwOThkZWQ0MDQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "09/03/2018", "checkOut": "09/04/2018", "lowestPrice": "$218", "hasDates": true, "hacComplete": false, "contentIdMappings": {"68950915":"CancelonIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (557)
Filter reviews
52 results
Traveler rating
7
30
10
4
1
Traveler type
Time of year
LanguageEnglish
More languages
7
30
10
4
1
Show reviews that mention
All reviewsjr stationshower capnight's restwalking distancecomfortable hotelcentral locationreasonable pricebreakfast buffettoiletsapporoshoppinghousekeepingconditionershampoominssize
FilterEnglish
Updating list...
1 - 5 of 52 reviews
Reviewed 4 weeks ago

Don't believe all you see on the website. We booked a room for 4 people. On the website, the quad rooms looked new and nicely furnished. In reality, we were given one that was old and dated looking. Size-wise, the room was decent. The view...More

Thank chongbrood
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn SapporoResponded 3 weeks ago

Thank you very much for staying with us at New Otani Inn Sapporo and posting your feedback about us. I would like to deeply apologize for making you feel uncomfortable at our accommodation . We appreciate the time you took to share your concerns,and it...More

Reviewed February 12, 2018

Location is within walking distance to Sapporo Station and Odori Park. However, the room was cramped and feels cheap in terms of material and design. Beds were uncomfortable. Reception service was uneven. I encountered one sourly reception staff on arrival. But subsequent encounter with other...More

Thank Globetrotter289
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn SapporoResponded February 22, 2018

Thank you veru much for staying with us at New Otani Inn Sapporo and posting your feedback about us. I would like to deeply apologize for making you feel uncomfortable at our accommodation and services. We appreciate the time you took to share your concerns,and...More

Reviewed January 11, 2018 via mobile

We always choose to stay here whenever we are in Sapporo. Yes the hotel is a little dated but they have gradually upgraded the rooms. Our room on the 13 floor is spacious n toilet a bit small but u get your hot showers with...More

Thank Keok C
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn SapporoResponded January 14, 2018

Thank you very much for choosing New Otani Inn Sapporo and posting your comments about us. I hope our accomodation and services are satisfactory to you. I look forward to seeing you in the near future .

A TripAdvisor Member
186
Reviewed September 1, 2017 via mobile

very good location. walking distance to sapporo station, shopping centres and a few tourist attractions. the hotel itself is a bit dated and has the smell of old hotel. the staff were quite friendly..

Thank A TripAdvisor Member
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn SapporoResponded September 3, 2017

Thank you kindly for staying with us at New Otani Inn Sapporo. We appreciate your feedback about us. We look forward to serving you very soon.

Reviewed July 28, 2017 via mobile

I accidentally booked a room for 2 person instead of 1, even after explaining, they still charges me the more expensive 2 person rate (more expensive) for the same room! I also tried my luck if they will be kind enough to let me use...More

Thank hznio
Response from ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn SapporoResponded August 4, 2017

Thank you kindly for staying with us at New Otani Inn Sapporo. We appreciate your feedback about us. As we read your comments, we understood how you felt disappointed.We assure you to do our best to improve the quality of our guests' stay at our...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Wheelchair access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Business Center with Internet Access
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
$113 - $343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Business Hotel in Chuo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$113 - $343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Business Hotel in Chuo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveler (278)
Room & Suite (292)
Dining (102)
Amenities (20)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
John L
January 8, 2018|
Answer
Response from ニューオータニイン札幌 | Property representative |
Hello, The shuttle bus dosen't leave from New Otani Inn Sapporo. The nearest bus stop for airport is ANA hotel.
0
Votes
Google Translation
Angela K
December 8, 2017|
Answer
Response from ニューオータニイン札幌 | Property representative |
Hello, We don't have a gym .
0
Votes
Google Translation
Stacy S
October 8, 2017|
AnswerShow all 2 answers
Response from ニューオータニイン札幌 | Property representative |
Thank you very much for your inquiry regarding luggage.We will keep your luggage until check-in .Regarding luggage forwarding service, YAMATO TRANSPORT wiil take care of your in the lobby. We look forward to seeing you.
0
Votes
Google Translation
Room Tips
"the room is not very new, but clean."
Read review
"Doesn't seem to matter."
Read review
"Our room is close to lift but it's not noisy. Sapporo is a non-smoking city, not even on street corners..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing