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Mercure Hotel Sapporo

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Traveler (893)
Room & Suite (452)
Dining (60)
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Dec 23Dec 24
1 room, 2 adults, 0 children
Standard Room
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  • Excellent45%
  • Very good46%
  • Average6%
  • Poor2%
  • Terrible1%
Certificate of Excellence
Mercure Sapporo is the Mid-scale hotel for business trips or leisure The Mercure Sapporo enjoys a location in the popular entertainment district of Susukino, renowned for its many bars and restaurants. Offering easy access to the Sapporo ski resorts and attractions such as the Clock Tower and Sapporo TV Tower, this hotel has it all, including a shopping mall within the building! Featuring 285 rooms equipped with complimentary Internet access, plus a French restaurant and conferencing facilities, the Mercure Hotel Sapporo is ideal for both business and leisure.Located in Sapporo, Hokkaido- Fifth largest city in Japan by population - Famous for its cuisine, such as Miso Ramen, Seafood, and Jingiskan.- Point of interest, such as TV Tower, Tokei-dai, and Beer Museum
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Property amenities
Free High Speed Internet (WiFi)
Wheelchair access
Dry Cleaning
Meeting Rooms
Hot Tub
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Room features
Non-Smoking Rooms
Air Conditioning
Smoking rooms available
Accessible rooms
Refrigerator in room
Good to know
Hotel links
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Special Offer:UP TO 30% - EARLY BOOKING
Full view
2-2-4 Minami 4 Jo Nishi, Chuo-ku, Chuo, Sapporo 064-0804 Hokkaido
Name/address in local language
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Getting there
Okadama Airport4 mi
New Chitose Airport24 mi
Susukino3 min
Hosui-Susukino3 min
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Traveler rating
  • 607
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  • 85
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  • 13
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Kuala Lumpur, Malaysia
Reviewed 3 days ago
We stay 5 nights here. Very good location and clean. Very convenient, Downstairs got Lawson, beside hotel just within 1 minutes walking distance there is family mart and 7-11, and also the samurai pudding. All the famous restaurants, shopping area are very near. Even the subway. Hotel staff are very helpful
Thank MickeyLoveTravel
Response from MercureHotelSapporo, マネージャー at Mercure Hotel Sapporo
Responded yesterday
Dear MickeyLoveTravel Thank you for sharing your experience and highlighting the convenient position of the Hotel. It is a great pleasure to read your comments, I will definitely make sure to share your feedback with our team. Thank you again for sharing your experience. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo
Singapore, Singapore
Reviewed 3 days agovia mobile
Read the reviews before booking this hotel, most commented it’s clean but rundown. About clean I do not agree! Staying in a family room, found some stains on the toliet and i was super disgusted! About rundown, totally agree! Furnitures are aging badly, toliet wall tiles are moldy. I will rate this hotel 2.5-3 star only and having booked and paid, I will have to endure the balance 3 nights stay here arghhh.
Thank cheekysoh
Response from MercureHotelSapporo, マネージャー at Mercure Hotel Sapporo
Responded yesterday
Dear cheekysoh Thank you very much for your precious feedback on Trip Advisor. I sincerely apologize that the the housekeeping wasn't live up to your expectation. I have briefed with housekeeping team and will ensure that the issues are addressed immediately. Should you change your mind and decide to visit us again, we would be absolutely delighted to welcome you back and will make every effort for you have a memorable travel experience. Once again, thank you for sharing your feedback. We look forward to welcome you soon again. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo
Alan G
Isle of Skye, United Kingdom
Reviewed 2 weeks ago
There was nothing wrong with this hotel, with decent rooms and good service. It just seemed to lack something indefinable, giving it a slightly tired feeling.

It was certainly good value, but somehow just didn't feel right for us.
Thank Alan G
Response from MercureHotelSapporo, マネージャー at Mercure Hotel Sapporo
Responded 2 weeks ago
Dear AlantheTrekker Thank you for choosing to stay at Mercure Sapporo and also thank you for your open feedback regarding our hotel. Your feedback is valuable to us as we continue to fine tune our services. I hope that in the nearest future we can have the opportunity to welcome you back again and provide more personalized experience for you. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo
Reviewed 4 weeks agovia mobile
Stayed for 5 nights. Location was superb. In the heart of Susukino. Walking distance to almost every where i.e. convenient stores, restaurants, shopping, subways, bus stops. They also provide shuttle service to Sapporo station hourly. Room is clean but the washroom have bad smell. Room size is considerably spacious. They provide a handy phone but so handy as it cannot connect to hotspot and the phone processor is dated and extremely slow. Suggest to change another phone that can allow for hotspot. Staff are friendly and helpful and can speak good English. A place to consider if you intend to stay at Susukino.
Thank princessjv
Response from MercureHotelSapporo, マネージャー at Mercure Hotel Sapporo
Responded 4 weeks ago
Dear princessjv Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are pleased to hear that you liked the location of our hotel, but we are sorry for letting you down with smell in bathroom. I have had the housekeeping team check all rooms for any smell and have highlighted your comments with the teams. I hope that in the nearest future we can have the opportunity to welcome you back again and provide more good experience for you. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo
Reviewed 4 weeks ago
Room size is good with good amenity. However, the front desk service was quite literally non-existence. Our check-in was a disaster. There was no drop-off point at the hotel. Had to stop our car at the main road, carried our luggage into the waiting foyer ourselves. No bell hop service or any hotel staff around. Then realize the check-in counter was at 3rd storey. Asked for assistance via the house phone but they said we have to bring our luggage up ourselves and when my wife said that she has 3 big bag + a few shopping bags (I went off to parked our car), the staff said that there was a luggage trolley but my wife has to go to the 3rd storey to bring it down. My wife then said who is going to look after our luggage if she went up, only then they reluctantly sent someone down to help. Not expecting such a lousy service from a so called 4-star hotel. With the amount paid for the room, I will rarther go else where! Prior to that, we stayed at Sapporo Grand Hotel which provided excellent service throughout our stays.
Thank joeong2015
Response from MercureHotelSapporo, マネージャー at Mercure Hotel Sapporo
Responded 4 weeks ago
Dear. joeong2015 Thank you for taking the time to share your comments regarding your stay at Mecure Sapporo. We are extremely sorry to hear that some parts of your stay with us were not as you had hoped or expected. We unfortunately do not have bell service here, but we are usually welcome to help carrying guest's luggage when staffs are available. I have shared your feedback with our Front Team so that corrective action may be taken to improve our service in this area. I hope that you will grant us another opportunity in the future to extend a better stay experience to you. I truly look forward to welcoming you back again. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo
Questions & Answers
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July 2, 2018|
Response from Meowwww1968 | Reviewed this property |
Hi Chitri. If your ETD is 10:30 you will need to c/in latest by 8:30.. I’ve only taken the airport bus once. The other 2 times I took the train. But those were becoz out ETD were before yours. There is more risk going by bus... More
May 16, 2018|
AnswerShow all 6 answers
Response from GodBlessMali | Reviewed this property |
If I remember right, it was around 20,000JPY. It’s way too expensive which is why the bus is your best option.
February 1, 2018|
AnswerShow all 5 answers
Response from 941alvins | Reviewed this property |
Wasn’t paying attention to my east west, but just as you are out in the arrival lounge the bus ticket counter is to your left just inside the main exit door. The customer care at the counter should be able to help you... More
Room Tips
"opt for the larger rooms"
Oct 25, 2018
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"Higher floors will give you a good view"
Oct 23, 2018
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"High floor would give you a good veiw of the surrounding"
Oct 23, 2018
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"City view at higher floors provides good view day and night"
Aug 19, 2018
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$85 - $302 (Based on Average Rates for a Standard Room)
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