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The Ritz-Carlton, Kyoto

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Guests1 room, 2 adults, 0 children
Traveler (1529)
Room & Suite (432)
Dining (182)

About

#1 of 58 hotels in Nakagyo
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Opened in February 2014 as the first luxury urban resort in Japan, The Ritz-Carlton, Kyoto sits serenely on the banks of the Kamo river, with sweeping views of the famous Higashiyama mountains. The resort in Kyoto features 134 guest rooms and suites, four restaurants and bars, The Ritz-Carlton Spa, and four different types of banquet rooms ranging from corporate dinners, to meetings, exhibitions and private events. It also boasts a unique partnership with Pierre Hermé Paris, creator of Haute Pàtisserie, showcasing popular creations and introducing an exclusive range of signature desserts. Blending the centuries old traditions and rich culture of Japan's ancient capital with modern luxury, The Ritz-Carlton, Kyoto brings to life the cultural heart of Japan. The hotel is in close proximity to Kyoto's popular downtown areas including Gion, Pontocho and the city's retail and entertainment district.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Spa
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Romantic
Hotel links
Visit hotel website
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Location

Full view
Neighborhood
City Center
No district of Kyoto is quite as representative of its blended nature as the City Center. By day, the covered shopping arcades along Kawaramachi and Shijo Street bring deal hunters and fashionistas out in droves to peruse the clothing, accessories, gifts, and home goods offerings. When it grows dark, the City Center is a hip spot for nightlife, alive with bars and clubs. A trendy culinary scene and an abundance of local watering holes give the Center its youthful vibrancy. In contrast, the quieter areas of the City Center seem a world away, shielded from noise by the foliage of the public gardens and zen spaces surrounding the area's shrines, castles, and the Imperial Palace. These ancient and sacred spots are seamlessly folded into the scenery, providing a respite from the energy of the city, but close enough to put you directly back onto the pulse of the city when you're ready.
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1,451Reviews
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We stayed here for thre days in mid-May, 2019. Everything about the hotel is excellent. Our room looked out to an inner courtyard. There was no view, but the room was extremely quiet. We traveled to Kyoto immediately after landing at Tokyo Haneda from Los Angeles, so the quiet room was a big help in recovering from Jet Lag. The room was really beautiful, as was the entire hotel. The only complaint that I have is the extremely high price for the American breakfast buffet. The equivalent of $120 for two people is price gouging. Even though we could afford it, I feel it was an excessive charge. We knew what the cost was before sitting down, so shame on us. We ate there twice. LOL. All in all, however, I highly recommend this hotel.
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Response from simonfinch1968, Guest Relations Manager at The Ritz-Carlton, Kyoto
Responded 3 days ago
Dear Fffaaazzz - Sama Thank you for your review. We very happy that you enjoyed your stay, we also apologize if your breakfast experiance did not live up to your expectations regarding price. We do use the finest ingredients and produce that Kyoto or Japan has to offer. Never the less we hope to see you back one day soon. Safe travels. Sincerely, Simon Finch Guest Relations Manager
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Love how staff remember me from previous visits. Hotel in great spot and within walking distance of many great restaurants. Hotel is minimalistic and modern. Nice indoor pool area and great spa. Loved the afternoon tea and food pretty good in in-house restaurants.
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Response from simonfinch1968, Guest Relations Manager at The Ritz-Carlton, Kyoto
Responded 3 days ago
Dear Sunicicle - Sama Thank you for your wonderful review. We are very pleased that our hotel lived up to your expectations and more, we look very much forward to your next stay. Thank you. Sincerely, Simon Finch Guest Relations Manager
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My wife and I stayed 5 nights at the Ritz Kyoto and thoroughly enjoyed our stay. We have traveled many places around the world and we agreed that this Ritz had the absolute best decor, in both the public areas and our room, that we have ever experienced. Kyoto itself can be crowded and somewhat hectic unless you take the time to hire a private guide (which we did). The decor and ambiance at the Ritz, however, provides an absolutely Zen-like escape from the daytime hustle-bustle. After having spent 2 weeks in China before we arrived in Kyoto, we were ready for some Western-style food (hard to find in China or Japan). This is where the Ritz really performed. Stefano, the maitre d' at La Laconda, along with his staff including Kentari and Bikki, did an outstanding job of fulfilling all of our requests including, to our great pleasure, a real Caesar salad and a western-quality beef filet cooked perfectly medium rare! Stefano also did a great job as sommelier. The restaurant was so good, we ate there twice.The only off-key note of our stay came from the Aussie General Manager. While he was effusively nice when we arrived at the hotel, when I told him I wanted to give him some positive feedback on his restaurants, his attitude took an odd turn. Since he was obviously busy when I let him know I wished to speak with him, my wife and I waited for him in the lounge right next to the reception desk where he was conferring with staff. Despite the fact that he had freed himself up and we had waited 20 minutes, directly in his line of sight, he did not re-approach us.So, we returned to our room and never heard from him again. All in all, though, I would highly recommend the Ritz if you travel to Kyoto.
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Response from simonfinch1968, Guest Relations Manager at The Ritz-Carlton, Kyoto
Responded 4 weeks ago
Dear Jns206, First and foremost thank you very much for your review and especially feedback which is so important to us here. My name is Simon Finch the Guest Relations Manager, I might have been the one who missed our appointment close to the Front Desk, please I must apologize, it was without intention. I will be sure to pass your regards on to both Stefano and his team, I`m sure they will be very pleased that you mentioned them. Again thank you very much for your feedback and hope to see you again some day soon in Kyoto. Sincerely, Simon Finch Guest Relations Manager
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A couple of weeks ago, I had the chance to have a lovely afternoon tea experience at the Ritz-Carlton lobby lounge. The service was amazing and the food was great! They had vegan options, which was perfect for me! Special thanks to Nosaka Yuri and Ayami Taniguchi for their friendliness! Hope to come back soon! Bart
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Response from simonfinch1968, Guest Relations Manager at The Ritz-Carlton, Kyoto
Responded 4 weeks ago
Dear Bart_deslarzes Thank you very much for your stay and of course your valuable feedback. We are thrilled that your stay lived up to your expectations and more, we will share your feedback with Nosaka Yuri and Ayami Taniguchi, I`m sure they will be very pleased to here from you. We look forward to welcoming you back here in Kyoto one day soon and until then wishing you safe travels. Sincerely, Simon Finch Guest Relations Manager Thank you very much for your stay and of course your valuable feedback. We are thrilled that your stay lived up to your expectations and more, we will share your feedback to all the Ladies & Gentlemen, I`m sure they will be very pleased to here from you. We look forward to welcoming you back here in Kyoto one day soon and until then wishing you safe travels. Sincerely, Simon Finch Guest Relations Manager
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My husband and I are avid travelers and have stayed at some of the best properties in the world. Park Hyatt Vendome in Paris and the Fairmont Princess in Montreaux. But I have to say that the Kyoto Ritz-Carlton was hands down the best hotel we have visited, and my hotel-snob of a husband had to agree. The hotel itself is understated in its elegance. The best comparison I have for it is the Park Hyatt Sydney. It's dark and moody and very Japanese in a beautiful way. Some of the female employees wear kimonos which I might find kitschy in some places but here it seemed suitable. They were stunning. The staff is trained so well that it was almost embarrassing at times. My husband came downstairs in our American jeans and sneakers and were treated like royalty. But the activities are what really sets this hotel apart from other hotels even luxury hotels in the area and make it a MUST for anyone visiting Kyoto. As any traveler knows, booking excursions and finding your way around a new city is difficult. You can always take a taxi, but I feel like that way I'm not able to see the city in its entirety. The Ritz-Carlton Kyoto has taken care of that for you with their FREE (yes, I could not believe it) activities that allow you to see the city with a guide, from your hotel. We took full advantage of the activities. Our first was a morning hike. Our guide was the lovely Margaux who spoke excellent English. We took an electric bike ride (so fun!) to the base of the hike. She answered all of our questions with grace and knowledge. We were almost the only people at the summit and barely passed anyone on the hike. Spread before us was the entire city of Kyoto. It was breath-taking. (*note - we later hiked the touristy Monkey Mountain near Arishmaye and were extremely disappointed. The views were not nearly as good as the hike we took and it was much farther away and very touristy, not to mention you had to pay!) After the hike Margaux showed us all of her favorite street foods and we took our time eating and chatting with her. Later that day we took the Japanese Sweets class, which does cost money - I think $35 a person, but for a private class is well worth it. Our instructor was, I don't know how else to describe him - adorable. His smile lit up the room. He was very hands-on and we had a lovely translator there the whole time (the beautiful Ebisu!) and they served us tea with our sweets we made and sent us home with a keepsake box. The next day we were supposed to take a tour of the Fushimi Inari Shrine but it was raining. Margaux called to apologize and said she would take us later that day. We ended up visiting the touristy and overrated Monkey Mountain and Arashiyama Bamboo Forest. Later she took us out at our convenience to the shrine and spent two hours explaining the significance of each portion of the shrine. We absolutely loved it and would have been so lost without a guide. Again, this was FREE if you are a guest. Very kindly, Margaux called to offer a last-minute visit to a Buddhist temple the following morning. This does have a charge but in my opinion, it is minuscule considering what you get. This is a private tour only the Ritz Carlton does. It is NOT a tourist trap. I could not believe how genuine the experience was. In fact, I was almost emotional while there because it was so beautiful and special and I felt privileged to be a witness. We took the electric bikes to the temple which was our favorite as usual, though they offered to pay for a taxi. The monk we met with chanted for 15 minutes while we got to observe. Then we were taken to another room where we received a private drum lesson. I could not wipe the smile off my face. It was thrilling! And so special. We were then taken to a private Japanese breakfast (absolutely delicious) and were able to ask the monk questions with a translator sent from the hotel. (Shirley, you are wonderful and I wish you a million promotions.) We were given a paper handout translation of the words the monk spoke to bless the food. We didn't want to leave it was so peaceful and tranquil there. The view of the temple inside without tourists was something I will never forget. On our way out the monk gave us each a token of good luck from the temple which I will keep with our other trip souvenirs. When we left via taxi later that morning for the rest of our trip, I told my husband I felt sad leaving because I really felt like I was leaving friends. This is not just a hotel. It is a full, comprehensive experience into the culture and natural beauty of Kyoto. Please do yourself the honor - even if you have to save up to do it so you can stay here at least one night of your trip to Kyoto. It is an experience I will never forget.
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Response from simonfinch1968, Guest Relations Manager at The Ritz-Carlton, Kyoto
Responded 4 weeks ago
Dear Mandy V Thank you very much for your stay and of course your valuable feedback. We are thrilled that your stay lived up to your expectations and more, we will share your feedback to all the Ladies & Gentlemen, I`m sure they will be very pleased to here from you. We look forward to welcoming you back here in Kyoto one day soon and until then wishing you safe travels. Sincerely, Simon Finch Guest Relations Manager
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PRICE RANGE
$920 - $2,018 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyotoNakagyoCity Center
NUMBER OF ROOMS
134
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