We got there sometime before check-in time, but our room was ready! What a blessing!. This is a clean, spacious room, elegant hotel. Personnel is attentive and professional. There is ample space for the buffet breakfast in a cozy but elegant atmosphere. They have gluten-free options in bread. they also have non-dairy milk options.
Stayed here at the weekend as we had a concert in Wembley, couldn’t fault it at all. Such a stunning hotel and had an amazing breakfast too. All the staff were lovely! Looking forward to hopefully staying again soon!
Drove down from Chester to the Clayton Hotel Chiswick recently. Upon my return, received two £80 fines for driving in a low emissions street without approval. Believe that the hotel should have warned me of this at the booking stage.
Arrived with my daughter at 5.15 after travelling all day. The room was not ready because they were fully booked! Soap dispenser empty. Only one towel. Failed on the basics. Staff pleasant to deal with. Won't be going back.
We have just moved to London with my wife and we were looking for a nice accommodation for 14 weeks. We thought that it might be good idea to settle in Chiswick in Clayton Hotel as it is not so busy area. However we were totally disappointed. Just a short summary: 1. We paid for one night at the first day as my company had to pay for the rest of accommodation on next day. Next day when I was at work the hotel BLOCKED the room saying that they will not let her into until they get the payment from the company. Nice, yeah? 2. Cleaning service was just awful. It was fine the first couple of days but than they just stopped to change the cups, blankets, toilet paper and even towels! At one day we came quite late to the room and called the reception asking them to bring the glasses as they were not changed dieting the day and they refused saying that they don’t have any late services for that and if we want new cups we have to go down to the bar and take them. The tables had not been cleaned properly so that a lot of spots stayed on the surface. We also asked to change the blankets twice - no result. 3. The final day was even more interesting. We had plenty of luggages and despite the fact that reception kept some of our staff they provided NO HELP in getting our luggage to the taxi just looking how difficult it was for us. Never again, Clayton. Goodbye.…
Absolutely cannot fault the staff, exemplary! We ordered the chicken tagliatelle which was very tasty! We asked for some Parmesan but we were told that we would have to pay extra! I would expect in a hotel of this standard that Parmesan would be included!
So this will be my seventh visit to The Clayton as I use the hotel when visiting my son. I have to say I have always been impressed! However, this time a number of things let it down! There have been a lot of staff changes which is a shame! I told reception about the lower shower being broken on day one! It is still broken! A light in the room didn’t work. The tissues in the bathroom weren’t replenished. The teabags didn’t get refilled and despite attending reception and asking it took 1.5 hours before they were brought! Also had to ask for towels to be brought as they hadn’t been replenished! Admittedly we went to breakfast at the end 09.20 but the buffet food was cold and the bread for toasting was practically empty with no choice of bread. All niggles in the grand scheme of things but were noticed! It’s these finishing touches which I’ve loved on previous visits!…
Booked this hotel as previous reviews looked good and price seemed reasonable for London prices. The windows in the rooms don’t open and the air con is locked at 22 degreees so rooms stuffy and uncomfortable. The carpet in our room was soaked and smelt damp and fusty but luckily we were moved (at 11.30pm). Thought there would have been some apology or good will gesture. We weren’t keen on room layout with the bath in the main sleeping area and no proper doors on the toilet. Easy checkout. Wouldn’t rush back here
Stayed at this hotel this week, asked reception for a room away from the main road when we checked in and the gentleman was extremely helpful. My husband had a perfectly cooked steak on the bar restaurant, but sadly my fish and chips were very disappointing, not Tempura batter by any means. We were served by Alfie who was charming and efficient , he's a credit to the hotel
I’ve been staying at the Clayton over the past month instead of a hotel nearby my office in central London. One of the reasons is the service is great. In particular at breakfast Geveena D’costa always makes an effort to greet me warmly and is very friend and kind. She always refills my drinks and provides a coffee to go effortlessly. A true star and a great example for people to follow.