Carretera a Chankanaab km 7.5 Zona Hotelera, San Miguel de Cozumel, Cozumel 77600 Mexico
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 07/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Explorean Cozumel
Updated 07/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 9 hotels in San Miguel de Cozumel
Location
4.7
Cleanliness
4.7
Service
4.8
Value
4.5
Travelers' Choice
GreenLeaders Gold level
The Explorean by Fiesta Americana combines relaxation and adventure with a majestic charm that makes your visit to Mexico's largest island truly unique and utterly unforgettable. The hotel offers the same high levels of quality and service that guests have come to expect from Fiesta Americana hotels, but with a whole new adventurous style and unique flair that are exclusive to the Explorean brand. This unique hotel offers a one-of-a-kind Daily Expedition & Adventure Program. Each day offers something new and exciting to do, with guided expeditions and treks in the ocean, on the beach, around the town, and deep into the tropical jungle, letting guests learn about and explore the island while cycling, snorkeling, horseback riding, kayaking, hiking and driving dune-buggies, and it's all included in the room rate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Kids club
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Canoeing
Diving
Snorkeling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Bath / shower
Complimentary toiletries
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish
Hotel links
Location
Full view
Contact
Carretera a Chankanaab km 7.5 Zona Hotelera, San Miguel de Cozumel, Cozumel 77600 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
1800Reviews235Q+A100Room tips
Reviews
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This is a great resort if you're wanting explore the island. If you want to spend all of your time at the resort in the pool there are better options. Pros: Great snorkeling right off the beach. We saw an Octopus, a large barracuda, several fish and crab. There is not a sandy beach entrance which makes the water crystal clear blue. The food at the Explorean was very good. Easily the best food I've had at an all inclusive. The excursions. Having a different guided tour/excursion everyday is the top reason to choose this resort. We went to Chankanaab, a cenote, and Punta Sur. There are also other excursions as well. Some time you're able to swap excursions if you don't like the one they've scheduled you for. The guides were all awesome! Especially Julio and Rueben. Cons: The…
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 1 week ago
Dear Prime, thank you very much for your kind words, we are so happy to know that you had a great time exploring Cozumel, we are working on every detail you have mentioned, we always want happy guests. We are looking forward to your next visit. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I returned a few days ago after spending seven nights at the Explorean. Here are our thoughts on the Good, the Bad, and the Ugly: The GOOD- We give the Staff an A+. Everyone from the front desk, housekeeping, bartenders, waiters, hostesses, tour guides...Everyone was friendly and responsive. The Food gets a B+. For the most part, the food was very good, by All Inclusive standards. The drinks are decent. I didn't care for the margaritas but while I was there I discovered Mezcalitas and Palomas. Yum! My husband likes frozen Pina coloadas and the quality ranged from poor to good, depending on the bartender. We also appreciated daily housekeeping of our room. Even in higher end resorts we have been to in the last couple of years, housekeeping is only every…
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 1 week ago
Dear Laura, first I want to offer you a big apology for what happened during your stay, we have been working on these details, it is very important to us to know to always have everything working. I truly hope to have another opportunity to welcome you and change your perspective of our service. Don't doubt to write us if you have any questions. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Notified front desk air conditioner was not working properly. A technician was sent out to repair. Tech said air conditioner was repaired. We waited an 1/2 hour still not cooling. Report to front desk and manager said give him time to repair. Two hours later, we still heard nothing from manger in regulars s of the heat in room. So, we checked out and went to another resort.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 4 weeks ago
Dear cplaywear, first I want to offer you a big apology for what happened during your stay, we have been working on these details, it is very important to us to know to always have everything working. I truly hope to have another opportunity to welcome you and change your perspective of our service. Don't doubt to write us if you have any questions. Warm regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our group of 8, including 5 children aged 11-14, loved our experience at Explorean Cozumel. The daily outings were surprisingly fun. The diving and snorkeling at Cozumel are fantastic, with lovely purple corals everywhere. You don't even need to dive to see amazing things as you can just snorkel right off the dock. Our trips to El Cielo and Chankanaab were exceptional and gave me experiences I will never forget. Playing in the crystal clear water near sting rays that are accustomed to humans was a once in a lifetime experience. At Chankanaab, I snorkeled up to the dolphin cages and danced with a bunch of dolphins. Magical! Edgar was an amazing tour guide, especially good for English language tourists. It was lovely not having to worry about food and cleaning for a week. You…
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 4 weeks ago
Dear Kentdozier, we are so happy that you and your family had an unforgettable vacation, one of our main goals is to always have happy guests no matter what ages they have. Our staff already knows about this awesome review. I am proud to know that our concept was to your complete satisfaction, and we are looking forward to your next visit. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at The Explorean Cozumel for 4 nights and had an amazing time. This was our 2nd time there. The room was clean and spacious. We really enjoyed the tours they offer; which are already included when you book your stay. The staff was friendly and very helpful. I was very impressed by their attention and concern when my 7 year old had an accident on the beach during one of the tours. My son was walking barefoot and something cut the sole of his foot, it was a small cut, but i asked the receptionist for a first aid kid to clean the wound. The receptionist send the nurse to our room and the manager went to check on us to make sure everything was ok. Their professionalism and care was outstanding. We also enjoyed the food and the activities/shows at night. The beach…
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 4 weeks ago
Dear Francis, I'm happy to know that your 4 nights were great, Again I offer you an apology for the accident of your son, but I'm glad that after the incident everything continued to be wonderful. We hope to welcome you again in the near future. Greetings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow! What a great experience. This was my first time ever snorkeling and Edgar and Vega made me feel so comfortable and stuck with me until I felt safe and was ok in my gear. I even told them it was ok to leave but Edgar stuck by my side until I swam away on my own. What an amazing experience. I may have stopped and gotten back on the boat (I asked) if Edgar hadn't stayed with me. He insisted I hang onto a life ring and offered tips to help me relax until I was comfortable. Thank you Edgar for broadening by horizons and not allowing me to miss out on an amazing experience!
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 4 weeks ago
Dear Cmkelleher, we are so happy to know that your first time snorkeling was wonderful, it means that we are doing an excellent job to offer unforgettable experiences to all our guests. Edgar and the rest of our team, already know about your kind review. We are looking forward to welcoming you again and living more awesome experiences. Greetings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Would have given this resort 5 stars easily if they could get their beach club reopened! For reference, our last 5 vacations, we have stayed at 3 different sandals and secrets aura prior to our visit to explorian. First and foremost (aside from the time we paid for xtra for a butler at sandals) this was the best service we have ever had at a resort! Anytime we sat down at a table someone was immediately there offering us drinks and to get us food. If we did order anything ourselves, we were told to go back and relax as we were and they will bring the food to us. The food at the resort at every restaurant (with the exception of the buffet) came out looking like a work of art and also tasted amazing! The restaurant at the explorian cooked everything to order and you could…
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 4 weeks ago
Dear Smurfin, we want to thank you for this kind review, please accept my apology for for the beach inconveniences, our corporate is working hard to have the beach amenities back as soon possible. We are looking forward to welcoming you again and getting the 5 stars rate. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Explorean was a great experience. My flight which has nothing to do with the hotel was not. El Explorean estaba muy seguro y fue una experienca especial para mi familia. Lo recomiendo completamente.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 4 weeks ago
Dear Robert, we are so happy that you and your family had an unforgettable vacation our team already know about this awesome review. I am proud to know that our concept was to your complete satisfaction, and we are looking forward to your next visit. Warm regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would liked to thank Adrian Piste for the great experience he gave us I love the way he explains everything to us and be specific of what the tour will be also he will always made sure we were okay and safe with him the whole time we were with him! I love his energy and made everything else more fun! Thanks Adrian I would definitely come back again but with my whole family!
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded Jun 30, 2022
Dear Edith, thank you very much for your comments, be sure Adrian already knows about your kind comments, we all hope you can visit us again in the near future. Greetings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was going to write a very long review for this resort but have decided to pare it down a little to keep it more simple. Up front - the resort is located in a pretty jungle towards the southside of Cozumel. It's about a 20 minute drive from the airport and 15 minutes from the ferry terminal. It's close to Chankanaab and a few other eco parks in the area. The resort is all inclusive for food, drinks and some activities. This is where I feel I need to be really clear, because my husband and I didn't understand the activities side of things before we arrived. If you are going to book this hotel, DO NOT book your own excursions anywhere else until you arrive to the hotel. The hotel assigns you an itinerary, which is the part we didn't understand before we got there. They have a…
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 4 weeks ago
Dear Cyd, I want to thank you for such a detailed review, it is pretty important to us to know about our opportunity areas. We have already started to work on each one, we always want to offer you the best experience ever. Thank you for the opportunity to welcomed you, we hope to have the opportunity to do it again in the near future. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$252 - $403 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumelSan Miguel de Cozumel
NUMBER OF ROOMS
56
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