The Explorean Cozumel
Carretera a Chankanaab km 7.5 Zona Hotelera, San Miguel de Cozumel, Cozumel 77600 Mexico
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About
#3 of 11 all-inclusives in Cozumel
Location
4.7
Cleanliness
4.7
Service
4.8
Value
4.5
Travelers' Choice
GreenLeaders Gold level
The Explorean by Fiesta Americana combines relaxation and adventure with a majestic charm that makes your visit to Mexico's largest island truly unique and utterly unforgettable. The hotel offers the same high levels of quality and service that guests have come to expect from Fiesta Americana hotels, but with a whole new adventurous style and unique flair that are exclusive to the Explorean brand. This unique hotel offers a one-of-a-kind Daily Expedition & Adventure Program. Each day offers something new and exciting to do, with guided expeditions and treks in the ocean, on the beach, around the town, and deep into the tropical jungle, letting guests learn about and explore the island while cycling, snorkeling, horseback riding, kayaking, hiking and driving dune-buggies, and it's all included in the room rate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Canoeing
Highchairs available
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Diving
Snorkeling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Car hire
Business Center with Internet Access
Banquet room
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Bath / shower
Complimentary toiletries
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Location
Carretera a Chankanaab km 7.5 Zona Hotelera, San Miguel de Cozumel, Cozumel 77600 Mexico
Name/address in local language
The Explorean Cozumel
Getting there
Car recommended
Grade: 44 out of 100
44
426 Restaurants
within 5 miles
1942Reviews243Q+A100Room tips
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I took my family and in-laws from ta trip to Cozumel for 7 days. Everything was amazing, the tours were great and the food was exceptional. The executive chef Jose Luis Pinilla went himself to out table in numerous times to make sure that everything was going well. And everything was fantastic! We really enjoyed out time at the Explorean. We will definitely return.
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Date of stay: November 2023
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at The Explorean Cozumel
Responded 1 week ago
Estimado Emoreno77: Thank you for taking the time to provide feedback. We are glad to hear that you enjoyed your stay and that we met your expectations. We hope to have the opportunity to welcome you back to our hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
Nestling snugly behind the Fiesta Americana is The Explorean Cozumel. Delightful thatched cottages with balconies overlooking the tree line; the figs are filled with hummingbirds and iguanas, the latter sunbathing lazily. Fresh coffee and orange juice are delivered to one's door each morning. You awake refreshed from a good night's sleep and sit enjoying the forest whilst sipping a morning cup of joe. And then breakfast, which is delicious Mexican food. There are beers or cocktails aplenty as you rest on a lounger beside the emerald green jungle pool. Perhaps you want a swim? I swam countless lengths in the cooling water, feeling one with nature as I passed beneath the shading canopy of tropical hardwoods. Lunch is always a treat here, dinner an experience. The staff are, to a person, incredibly warm and friendly. At night-time, the lights slung above a path through the forest is delightful. The neighbouring Fiesta Americana doesn't have a beach club at present. There is, however, access to a rocky shore, beneath whose surface are waters teeming with fish and other marine life. The shoreline snorkelling there is great. So is the pool, with a friendly bar where one can sit in the warm water whilst enjoying a pina colada or ice-cold cerveza. The entertainment there is fun, the Explorean's excursions fantastic. Needless to say, El Cielo was the highlight of the week on Cozumel. One last thing, a big shout out to our American fellow guests, whose warmth and friendliness made us feel as though we had known them all our lives. The Explorean was a week of sunshine and luxury. After which, onto the Riu Yucatan for the first time in a quarter of a century...…
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Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip: If possible, get a balcony room. The views into the forest are lovely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded Sep 9, 2022
Dear Lawrence, we all want to thank you for such a lovely kind review, this is very important for all of us, also, it will help future travelers to choose their future vacation destination. Thank you too for mentioning every detail that made your vacation an unforgettable time. We are looking forward to your next visit. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This All Inclusive is not worth your money, the staff service is awful, food isn´t good, alcohol is garbage and I rather go to Riu All Inclusive for example. Explorean and Fiesta Americana share pools.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at The Explorean Cozumel
Responded 1 week ago
Dear Charlesboutte: We are sorry to hear that you had a bad experience staying with us. We take your feedback seriously, our goal is always to give the highest level of hospitality to our guests. Your comments help us improve within all our areas. We hope to have you back and give us the opportunity to change your expectations of the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for our honeymoon & I do not recommend it to anyone in a similar situation. There were bugs in our room & when we cancelled the rest of our trip the process for refund has been painful.
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The pool is in bad shape, tiles are missing. The amenities they give are not actually for the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at The Explorean Cozumel
Responded 3 weeks ago
Hi 451chetm: We appreciate your comments. We are sorry that your experience was not entirely to your liking. One of our most important goals is to provide the best service to all our guests. We will take notes about your stay, work on the details. We hope to have you back and to be able to change your perspective on us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
If you can’t have a wonderful time here, there’s something wrong with you. The staff and service, 100%. Cleanliness of room and daily cleaning, 100%. People bending over backwards to assist you as a team everywhere you go. Fun excursions with extremely knowledgeable, friendly, helpful guides. Not a single time did I think ‘I wish I’d gone somewhere else.’ Some meals were better than others but presentation was 100%. Excellent views and snorkeling. Whoever is training people here should bottle the recipe and sell it. It’s priceless.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at The Explorean Cozumel
Responded 3 weeks ago
HI Rebecca S : Thank you very much for sharing with us this generous comment about our work and our services, it's a great pleasure to know that your overall experience was enjoyable. I was most happy to read of your kind comments regarding the service you receive need our staff. We hope for the future privilege to welcome you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The "Good/Great": The excursions every day were the best part of our stay. Julio, Armando, and Nestor were fantastic guides! I cant say enough about those guys. They made sure we enjoyed ourselves and were safe at all times. Fantastic! Our excursions were Snorkeling, Adventure park with Tequila tasting, and Cenote. All Great! We took advantage of all the onsite restaurants at Explorean and Fiesta Americano. Making reservations was very easy via an online app. Service was great. LOL K`AN was our favorite but is outdoors and the Mosquitos were terrible so we didn't eat there as much as we would have liked. The room was great. Clean, Well maintained. Daily coffee and Pastries delivered to the room at 7:00 are a nice touch. Bar was well staffed with a good selection of drinks. at Fiesta Americano the Pool swim up bar shares the main bar so the same comment applies. The bar at the Explorean was also nice and we were provided poolside service even though there was no swim up bar at that pool. Evening activities were a nice touch. Mayan Show, Disco night, and fire dancers were all great. Staff were all great. Friendly and helpful. The "OK": While the food was well prepared and presentation was good, I would have liked to have seen a few more options that fit the theme. For example, "Rosato" was described as an Italian restaurant but didn't have enough typical Italian dishes. One night, two of the restaurants were closed without any warning. There is only 1 bench in the room and it is not comfortable. Not a big deal but would have been nice to be comfortable when enjoying my morning coffee. There were many water sports activities advertised like free use of snorkel equipment and other water activities that we were told they do not do. I thought it was strange that our request to use (or even rent) a mask and snorkel to use at the ocean (which is right there) was met with so much confusion and an eventual "no worry we dont have those items"! This is a small resort. 1 buffet, 1 swim up bar. Be prepared for an experience that is different than the larger resorts. The "Bad" The Beach area was completely closed! There is a pool, restaurant, bar, dock, swim area that are all closed and blocked off! This was not disclosed to us when we booked. The resort pictures show people swimming in the pool at the water, relaxing trampoline nets over the water, etc. All of that is off limits and we were told has been closed for years due to a dispute with the local government. No water access at a Beach resort is just no good! There was a small area where you could get to the water but it was not what was pictured and was unclear if it was actually permitted! The main reason for my rating. There are many areas of the resort that are in disrepair. Walkways were dangerous with rebar sticking out of the ground. Tiles in the pools are missing and we saw several guests get cuts on on those broken tiles including one from our group. Several fountains around the property that are empty and have been for sometime based on their condition. There were several very aggressive attempts to get us to attend one of the "Vacation Club" "1 hour" presentations. We were pressured at check in and then two more times while trying to relax at the pool. We resisted but were told by other guests that we spoke to that it was more than an hour and was basically a timeshare high pressure sales pitch for a small discount on a local activity. Summary: We had a good time and would go again for the right price. This not a resort i would spend a lot of money to visit. The closed beach area is just sad and while we had a good time without it, we found ourselves wanting to use the beautiful ocean and had no reasonable access from the hotel. …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Be prepared for a small resort experience
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Walter Cordova, Owner at The Explorean Cozumel
Responded Sep 11, 2023
Hi bhennon: We appreciate your comments. We are sorry that your experience was not entirely to your liking. One of our most important goals is to provide the best service to all our guests. We will take notes about your stay, as for the beach club, our corporate office is working on it since they are administrative issues. We hope to have you back and to be able to change your perspective on us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Once again, we had a fabulous time at the Explorean! My husband and I brought our 2 high school sons and friend this time. Plenty to keep all of us entertained. The food was delicious, property beautiful, and ALL staff go out of their way to make you feel welcome and special. The snorkeling, both right off our property and on the excursions, is unmatched. All of the guides are very skilled at their job-Armando went above and beyond to make our trip a memorable experience. Luis and team (Claudia, Gabriel, Alfonso, Manuel…) at the Lol-Kan restaurant are fantastic with timely and top notch service-always with a smile. Our favorite barista was Edgar, remembering how much I love coconut ice cream! We always enjoy talking with the friendly Fiesta Americana restaurant hostess, Alejandra. So many staff we’d like to recognize and thank, but those are a few that stood out to us. It’s why we’ve been to this property 5 times (we travel about once a year) and will likely continue going back!…
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Walter Cordova, Owner at The Explorean Cozumel
Responded Aug 11, 2023
Dear Amber C: Thank you for your comment. We really appreciate your comments and we are glad to know that our staff made a great job. It is good to know that you felt very happy with our services, our main goal is to always give the best service to all our guests. Hope to welcome you back for the next time with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff are exceptional. Attention to detail and genuine hospitality are two traits that shine here. Luis and the rest of the bartenders/servers are the best we have ever had in the Caribbean. Daily excursions are a fun, safe way to experience the island. Julio, Luis, and Armondo are exceptional guides.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at The Explorean Cozumel
Responded Aug 16, 2023
Dear O6593Wdouglasc: Thank you for your comment. We really appreciate your comments and we are glad to know that our staff made a great job. It is good to know that you felt very happy with our services, our main goal is to always give the best service to all our guests. Hope to welcome you back for the next time with us! regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went with our family of 5, our 3 kids are 17-15-11. We really enjoyed the entire experience, daily excursions, chill afternoons by the pool, excellent dining and super attentive personnel, in every area of the hotel domain: reception special Manuel goes to Manuel, Leonardo was always attentive to our every day need, excellent service at the restaurant by Gisel, Claudia, Miguel; Alfonso a very creative barman, and the tour guides Gerardo and Julio.
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Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at The Explorean Cozumel
Responded Jul 13, 2023
Dear Diego S: Thank you for your comment. We really appreciate your comments and we are glad to know that our staff made a great job. It is good to know that you felt very happy with our services, our main goal is to always give the best service to all our guests. Hope to welcome you back for the next time with us! regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at the Explorean are SO wonderful! The restaurant also consistently served tasty and healthy meals. The pool is in a beautiful area surrounded by trees, however this made it less clean, so I preferred to use the Fiesta Americana pool. The best part was all of the activities that the hotel organizes for you - we truly got to see all that Cozumel has to offer! The location is good - near beautiful ocean swimming spots and a couple of good bars/restaurants. However, it is a bit far from downtown.
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Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Walter Cordova, Owner at The Explorean Cozumel
Responded Jul 13, 2023
Dear arcollins41: Thank you for taking the time to leave us a review. We are glad to know you had such a great experience in paradise, mostly that you found our place very comfortable, It is always very rewarding knowing that all our guests were very happy during their vacations. Hope to have you back very soon and thanks again for leaving your comments. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the San Miguel de Cozumel area.
PRICE RANGE
$294 - $471 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumelSan Miguel de Cozumel
NUMBER OF ROOMS
56
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Claim Your ListingTHE EXPLOREAN COZUMEL - Updated 2023 Prices & Resort (All-Inclusive) Reviews (San Miguel de Cozumel, Mexico)
Frequently Asked Questions about The Explorean Cozumel
Which popular attractions are close to The Explorean Cozumel?
Nearby attractions include Cozumel Bar Hop (3.7 miles), Milano Diamond Gallery (4.7 miles), and The Amazing Cozumel Race (4.5 miles).
What are some of the property amenities at The Explorean Cozumel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Explorean Cozumel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Explorean Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to The Explorean Cozumel?
Conveniently located restaurants include Ix Kool, Fuego Restaurant Cozumel, and Three Amigos.
Are there opportunities to exercise at The Explorean Cozumel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at The Explorean Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Explorean Cozumel offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.
Which languages are spoken by the staff at The Explorean Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Explorean Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (4.2 miles).
Is The Explorean Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.