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Carretera a Chankanaab km 7.5 Zona Hotelera, San Miguel de Cozumel, Cozumel 77600 Mexico
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Dining (314)
Room & Suite (252)
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Explorean Cozumel
Updated 07/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 10 hotels in San Miguel de Cozumel
Location
4.7
Cleanliness
4.7
Service
4.8
Value
4.5
Travelers' Choice
GreenLeaders Gold level
The Explorean by Fiesta Americana combines relaxation and adventure with a majestic charm that makes your visit to Mexico's largest island truly unique and utterly unforgettable. The hotel offers the same high levels of quality and service that guests have come to expect from Fiesta Americana hotels, but with a whole new adventurous style and unique flair that are exclusive to the Explorean brand. This unique hotel offers a one-of-a-kind Daily Expedition & Adventure Program. Each day offers something new and exciting to do, with guided expeditions and treks in the ocean, on the beach, around the town, and deep into the tropical jungle, letting guests learn about and explore the island while cycling, snorkeling, horseback riding, kayaking, hiking and driving dune-buggies, and it's all included in the room rate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Kids club
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Canoeing
Diving
Snorkeling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Bath / shower
Complimentary toiletries
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish
1808Reviews237Q+A100Room tips
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135Angie wrote a review Sep 1
Carrollton, Texas4 contributions3 helpful votes
If you want a quiet jungle retreat, stay here. You have access to Fiesta American's property as well. Beautiful rooms with nice patio or balcony. They provide you a basket each morning with coffee, orange juice and muffins. Daily excursions and activities. Edwin, the best server around the pool. Would go back just to visit with Edwin. Food in restaurants is ok. Not great.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 2 weeks ago
Dear Angie, we are so happy to know that you enjoy your visit, Edwin already know about it, this is one of the best ways to recognize their job. We hope to welcome you again in the near future. Greetings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diver Dan wrote a review Aug 2022
Washington DC, District of Columbia273 contributions129 helpful votes
Would give 4.5 if possible. A boutique hotel located behind the ocean-facing Fiesta Americana in a verdant jungle low-rise structure. While kids are there it generally is quiet and serene. Friendly staff. Note: To get your room key you must endure the pitch of the greeter whose job is to sign you up for a timeshare presentation; this is now becoming standard practice in many places. One restaurant, doing all three meals in an attractive covered open-air space. Lunches changed daily, and always something interesting. Same not true for dinner, with a very limited menu. So, we were forced to use our access to the restaurants at the bigger hotel. That has a buffet at lunch, where you can usually find something, but not dinner, leaving the sit-down restaurants which frankly were not very good. Hence the .5 star demerit. Explorean offers daily soft adventure activities (bike ride or snorkeling) which seemed nice but we had other plans so didn't try.
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Date of stay: August 2022
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Room Tip: Second floor rooms face the pool, while first floor look into a jungle.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 2 weeks ago
Dear Dkberman, thank you very much for taking the time to write about your recent visit, we are happy that you had a great stay, We hope to welcome you soon again. Greetings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LawrenceM-Writer wrote a review Aug 2022
Launceston, United Kingdom109 contributions8 helpful votes
+1
Nestling snugly behind the Fiesta Americana is The Explorean Cozumel. Delightful thatched cottages with balconies overlooking the tree line; the figs are filled with hummingbirds and iguanas, the latter sunbathing lazily. Fresh coffee and orange juice are delivered to one's door each morning. You awake refreshed from a good night's sleep and sit enjoying the forest whilst sipping a morning cup of joe. And then breakfast, which is delicious Mexican food. There are beers or cocktails aplenty as you rest on a lounger beside the emerald green jungle pool. Perhaps you want a swim? I swam countless lengths in the cooling water, feeling one with nature as I passed beneath the shading canopy of tropical hardwoods. Lunch is always a treat here, dinner an experience. The staff are, to a person, incredibly warm and friendly. At night-time, the lights slung above a path through the forest is delightful. The neighbouring Fiesta Americana doesn't have a beach club at present. There is, however, access to a rocky shore, beneath whose surface are waters teeming with fish and other marine life. The shoreline snorkelling there is great. So is the pool, with a friendly bar where one can sit in the warm water whilst enjoying a pina colada or ice-cold cerveza. The entertainment there is fun, the Explorean's excursions fantastic. Needless to say, El Cielo was the highlight of the week on Cozumel. One last thing, a big shout out to our American fellow guests, whose warmth and friendliness made us feel as though we had known them all our lives. The Explorean was a week of sunshine and luxury. After which, onto the Riu Yucatan for the first time in a quarter of a century...
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Date of stay: July 2022
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Room Tip: If possible, get a balcony room. The views into the forest are lovely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 2 weeks ago
Dear Lawrence, we all want to thank you for such a lovely kind review, this is very important for all of us, also, it will help future travelers to choose their future vacation destination. Thank you too for mentioning every detail that made your vacation an unforgettable time. We are looking forward to your next visit. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
iloveislamujeres wrote a review Aug 2022
Chandler, Arizona40 contributions16 helpful votes
The food was fantastic. The setting is ideal. Beautiful rainforest like setting. Easy walk to the beach or a beach club down the road (Bahia de Uvas) The pool at Explorean needs an overhaul. Borderline dangerous with all the broken tiles. Free excursions everyday. The buggy ride and el Cielo were my favorite.
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Review collected in partnership with RCI
Date of stay: August 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded 2 weeks ago
Dear ILoveIslaMujeres, thank you very much for your kind words, and for rating our service. We offer you a big apology for the problems that our beach club problem causes you, our corporate is working to have it back as soon as possible. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Celeste R wrote a review Aug 2022
1 contribution
This is a beautiful resting place. I had the best experience here and loved the staff. The food was terrific, the service, and the room. I enjoyed all the activities offered and the coffee in the morning basket. Thank you for the memories.
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded Aug 12, 2022
Dear Celester, thank you very much, for all your kind words, this means a lot to all of us, and we are happy to be part of your memories. We hope to keep welcoming you. Greetings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jenndls wrote a review Aug 2022
Temple City, CA12 contributions39 helpful votes
First of all, the resort is beautiful. I love that vibe...not the crazy party feel at Fiesta Americana but rather a more family oriented and quiet resort. The staff were amazing. They were all kind and very attentive. The reef at the resort front is great for snorkeling. The snorkeling gear are free for you to check out however, once they're gone, you're just SOL. I would definitely bring my own snorkel gear next time. The Explorean has great food however, the options are a little limited. They change the menu for lunch but dinner stays the same with an exception of 1 or 2 dishes that they add everyday. You can opt to go to Fiesta Americana for dinner, which we did and they were okay but I thought the food at Explorean was better quality. I was a little disappointed that there were no room service but we worked around it by ordering and then bringing it to our room. The only issue i have at the resort is that the air didn't work properly while we were there. There were 2 days where the air was lukewarm. I noticed that this was an issue with another reviewer before. They did offer to move us to the Fiesta Americana but we didn't want to move there because like I said, I didn't like the vibe there and we paid for Explorean...why would we want to settle for less? I think they should get their air issue worked out in the future as it seemed to happen quite a bit at this resort. There were little details that I thought I would mention. There were tiles missing on some section of the pool. Though the pool was gorgeous, this little minor detail should not be overlooked. Overall I would definitely stay at the resort again. I love the relaxing vibe and being surrounded by lush jungle landscape. The coffee basket was great in the morning. I find myself looking forward to that since I'm an early riser and look forward to just sit outside and drink my coffee in the morning.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded Aug 12, 2022
dear Jenn, it's I'm happy to know that you had an incredible time with us, but also I want to offer you a big apology for these inconveniences that you went through, as the air conditioner problem, we are already working on it and also the pool problem. We will be super happy to welcome you again, please don't doubt to contact us in case you have any questions. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ann R wrote a review Aug 2022
4 contributions3 helpful votes
+1
This resort has a lot to offer. We’re actually still here now- last night, an add on champagne and four-course (surf and turf) rooftop meal for sunset (to celebrate one of our party’s birthday); we’ll be sad to leave tomorrow!! The resort is tucked behind the Fiesta Americana in the jungle- the flora is stunning back here. We LOVE it. It’s a true Jungle vibe for sure, and we love seeing the iguanas hanging out, cruising around, and sunning themselves. They’re the local party boys! The great: We found the food to be wonderful- so many options- and we added a new meal to our daily routine- Cerviche o’clock!! Cerviche was out of the park! The excursions were truly amazing. Reuben, Julio, and Armando worked so hard to ensure everyone had fun- and they’re so kind and good w the little amigos. Thank you gentlemen for giving us the gift of your time and info on the area (and which tequila you’d recommend across our tastings). We did the Chankennab day trip, buggy excursion to the wild side (and saw the newly laid Tortuga nests) and El Cielo snorkel trip. Excursion days are pre-planned and scheduled (and are seasonal- they switch them up accordingly). When you arrive, at check in, they’ll let you know when and where to be. We loved how turnkey it was. These trips would have been hundreds and hundreds to add. We didn’t want or need to change the schedule- we let them take the reigns. The Explorean pool area is a serene respite from the party (and kids) area at the Fiesta Americana. Bali beds are first come, first-served; we rarely experienced a time when all were occupied. The private restaurant is also really good for a quiet meal. The serve burgers and hot dogs poolside during the day. Rooms were spacious and comfortable- no TVs which we LOVED!! Also, the coffee basket delivered to your door each morning was a delight. Little banana muffins and fresh-squeezed OJ with coffee (and a sweet hand-written note on the muffin bag!) were just right to tide us over to a formal breakfast at either our restaurant or the buffet. Again- wonderful food options at both! The coffee corner! Mmmmmmmm! A little pick us up in the afternoon was either an espresso… or take that to the bar for an espresso martini- you choose! ☕️ Reuben recommended the best walk in snorkeling spot nearby, just down the road, near the Money Bar (visible from our beach area- w blue umbrellas)- you’ll see snorkel boats anchored there throughout your stay. We plan to do that tomorrow before we fly home. Keep in mind, the channel has a decent current, so whether you’re snorkeling or jumping into the water at the resort, you will drift quickly. If you have little people, keep this in mind. Why I didn’t give 5 stars (we’re “lemonades out of lemons” kind of people, so we still had an incredible time, but these things may inform more discerning travelers) The beach area, while accessible, isn’t staffed- there is no food or drink, no loungers or Bali beds w cushions available. I can only imagine how brilliant that would be. Would be easy to feel very disappointed by this- the resort is in a lawsuit w the government (which is part owner) to reopen. We made the best of it, and got our fill of the Sea, but again, would be over the top had it been staffed and running over there. There is a pool and lifeguard over there, and the ocean (and leaps from the non-cushioned beds above) are still fun! We planned three pop ins each day for a seaside cooldown. The drinks at Fiesta Americana (the neighboring, partner resort) seemed watered down, so we’d order our drink and an extra shot to amp them up. The pools seem somewhat in disrepair. I know the last two years have decimated this island (and most others), so we’re cool w it, but other travelers may not be. So that’s it!! I hope you enjoyed hearing about our experience!!
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Keep the channel current in mind if you have littles Try the Cerviche-all of them!!!. Check the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded Aug 6, 2022
Dear Ann thank you very much for your kind words, by mentioning every detail, this is very important, you will help future travelers to choose their future destination. Be sure we are already working on the little issues to always offer you the best. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
prime202001 wrote a review Aug 2022
Fort Worth, Texas29 contributions15 helpful votes
This is a great resort if you're wanting explore the island. If you want to spend all of your time at the resort in the pool there are better options. Pros: Great snorkeling right off the beach. We saw an Octopus, a large barracuda, several fish and crab. There is not a sandy beach entrance which makes the water crystal clear blue. The food at the Explorean was very good. Easily the best food I've had at an all inclusive. The excursions. Having a different guided tour/excursion everyday is the top reason to choose this resort. We went to Chankanaab, a cenote, and Punta Sur. There are also other excursions as well. Some time you're able to swap excursions if you don't like the one they've scheduled you for. The guides were all awesome! Especially Julio and Rueben. Cons: The resort could use some TLC. The pool is missing a lot of tiling. I've read that about other resort pools but really had to look to see what they were talking about. That's not the case here. The first thing you notice about the pool is the large pieces of missing tile. They can be pretty relentless with trying to get you to sit through their presentation. We said no multiple times and were still asked again every day. Eventually we started walking around the front desk to dodge them. By staying at Explorean you do have access to the Fiesta Americana in front of the Explorean. It's an older resort that also could use a refurbishment but also had many attractive features.
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Date of stay: July 2022
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Room Tip: All rooms at the Explorean are in the jungle with the same views so get a room based on number of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded Aug 6, 2022
Dear Prime, thank you very much for your kind words, we are so happy to know that you had a great time exploring Cozumel, we are working on every detail you have mentioned, we always want happy guests. We are looking forward to your next visit. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lauralu12 wrote a review Jul 2022
New Braunfels, Texas15 contributions1 helpful vote
My husband and I returned a few days ago after spending seven nights at the Explorean. Here are our thoughts on the Good, the Bad, and the Ugly: The GOOD- We give the Staff an A+. Everyone from the front desk, housekeeping, bartenders, waiters, hostesses, tour guides...Everyone was friendly and responsive. The Food gets a B+. For the most part, the food was very good, by All Inclusive standards. The drinks are decent. I didn't care for the margaritas but while I was there I discovered Mezcalitas and Palomas. Yum! My husband likes frozen Pina coloadas and the quality ranged from poor to good, depending on the bartender. We also appreciated daily housekeeping of our room. Even in higher end resorts we have been to in the last couple of years, housekeeping is only every few days or on request. The bed was very comfortable. The evening entertainment at Fiesta Americana was nice. It wasn't always easy to find out what was happening, though. The thing we loved most was that we were offered a daily excursion at no additional cost. We thoroughly enjoyed most of these excursions and we definitely saved a few hundred dollars by going on these tours rather than book on our own. The BAD: There are no facilities or services on the beach. You can access the beach to snorkel but there are no loungers or service of any kind, The facilities have all been closed down and they don't look like they are in any condition to reopen. While the room itself was OK, it was really weird to have the shower right out in the bedroom. Also, the lighting above the sink/vanity is awful. It's a small, super- bright halogen light that casts shadows on your face making it difficult to apply makeup. The UGLY: The entire property is old, tired, and has seen better days. I had read that the pools were missing tiles....and I didn't think that sounded like a big deal. But the Explorean pool is missing huge sections of tile and generally ooks absolutely uninviting. Even the areas around the pool and bar at Fiesta Americana are just flat-out unattractive. This is not a beautiful resort in any way....although it nmay have been 30 years ago. Ultimately, for the price, it was OK. The price was low enough that we didn't feel like we had to eat every meal there and we really appreciated the kind staff , the good food and included excursions. We left the resort every day for several hours because hanging around the resort all day just wasn't appealing. So if you are looking for a luxurious resort to spend most of your time at, stay elsewhere.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded Aug 6, 2022
Dear Laura, first I want to offer you a big apology for what happened during your stay, we have been working on these details, it is very important to us to know to always have everything working. I truly hope to have another opportunity to welcome you and change your perspective of our service. Don't doubt to write us if you have any questions. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cplaywear wrote a review Jul 2022
1 contribution
Notified front desk air conditioner was not working properly. A technician was sent out to repair. Tech said air conditioner was repaired. We waited an 1/2 hour still not cooling. Report to front desk and manager said give him time to repair. Two hours later, we still heard nothing from manger in regulars s of the heat in room. So, we checked out and went to another resort.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Cordova, Propietario at The Explorean Cozumel
Responded Jul 20, 2022
Dear cplaywear, first I want to offer you a big apology for what happened during your stay, we have been working on these details, it is very important to us to know to always have everything working. I truly hope to have another opportunity to welcome you and change your perspective of our service. Don't doubt to write us if you have any questions. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$222 - $375 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumelSan Miguel de Cozumel
NUMBER OF ROOMS
56
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Frequently Asked Questions about The Explorean Cozumel
Which popular attractions are close to The Explorean Cozumel?
Nearby attractions include Cozumel Bar Hop (3.7 miles), Sergio's Silver from Taxco (4.7 miles), and Isla Pasion (4.6 miles).
What are some of the property amenities at The Explorean Cozumel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Explorean Cozumel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Explorean Cozumel?
Yes, free parking is available to guests.
What are some restaurants close to The Explorean Cozumel?
Conveniently located restaurants include Ix Kool, Three Amigos, and Sucré Salé.
Are there opportunities to exercise at The Explorean Cozumel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at The Explorean Cozumel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Explorean Cozumel offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.
Which languages are spoken by the staff at The Explorean Cozumel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Explorean Cozumel?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (4.2 miles).
Is The Explorean Cozumel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.