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Grand Hi-Lai Hotel Kaohsiung

Traveler (972)
360
Panoramas (11)
Room & Suite (508)
Certificate of Excellence

About

#8 of 43 hotels in Qianjin
Location
Cleanliness
Service
Value
Certificate of Excellence
Everyone needs a place to lay their weary head. For travelers visiting Qianjin, Grand Hi-Lai Hotel Kaohsiung is an excellent choice for rest and rejuvenation. Well-known for its luxury environment and proximity to great restaurants and attractions, Grand Hi-Lai Hotel Kaohsiung makes it easy to enjoy the best of Qianjin. As your “home away from home,” the hotel rooms offer a flat screen TV, a minibar, and air conditioning, and getting online is easy, with free wifi available. Guests have access to a concierge and room service while staying at Grand Hi-Lai Hotel Kaohsiung. In addition, Grand Hi-Lai Hotel Kaohsiung offers a pool and free breakfast, which will help make your Qianjin trip additionally gratifying. And, as an added convenience, there is free parking available to guests. Qianjin has plenty of Thai restaurants. So when you’re here, be sure to check out popular spots like Thai Town Cuisine Kaohsiung Dali, Tai Pin de Dian Restaurant, and Thai House Thai Food, which are serving up some great dishes. Qianjin is also known for some great parks, including Central Park Kaohsiung and Urban Spotlight Arcade, which are not too far from Grand Hi-Lai Hotel Kaohsiung. Whether you’re traveling for business, pleasure or both, Grand Hi-Lai Hotel Kaohsiung is sure to make your visit to Qianjin one worth remembering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Hot tub
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Rooftop bar
Shuttle bus service
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Minibar
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
947Reviews
7Q+A
87Room tips
Traveler rating
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Popular mentions
Second time stayed in this hotel. Love the pool, and three temperature hot tub. Room is spacious and view is great. Down stairs Busy shopping mall and food court with variety choices of good food. Can’t say anything bad about this hotel
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Response from GrandHilai, Director of Rooms Division at Grand Hi-Lai Hotel Kaohsiung
Responded 1 week ago
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division
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I had reservations for a 5 night stay, June 9-14, at this hotel. The very 1st day when I walked into the room I smelled an unpleasant odor in the room. On the 2nd day I identified one particular area from where the odor was coming from and it was not my imagination, so I complained to the hotel staff. An air refresher, spewing warm air, was placed in my room. On the 3rd day I felt several itches on my leg. By 4th day I realized the itch was from bug bites all over my legs and arms. I notified hotel manager and they changed my room, had one of the employees take me to their assigned skin Dr. The Dr. only looked at me in all of 30 Sec. then told me it was Eczema and gave me cream to apply to the bite area. I trusted the Dr. and proceeded to another city on my itinerary. My legs and arms still itched even after applying the cream so I googled Eczema and found out they were bug bites! I called Grand Hi Lai hotel managers and complained . I talked to 3 managers at 3 different days in a week, they all said they would contact me later...they never did! As the reservation was made through Orbitz I notified Orbitz.com, explained the incident to them and asked they call the hotel. Even the Orbitz staff were frustrated by being placed on hold for a long time. 2 weeks later Grand Hi Lai wanted to offer me with a free night's stay valid for a year from . I informed Grand Hi Lai I would not accept the free stay particularly as in all the years I've traveled I never had bug bites. Grand Hi Lai is an upscale hotel and to have gotten bug bites from a stay at such a hotel is unacceptable! Especially as I stayed 5 nights at the Grand! I've informed Grand Hi Lai to refund me 2 1/2 night's stay to cover medical expenses and discomfort. I've emailed the hotel 4 times and called 6 times on this matter. Each time the hotel took up to 4 days to respond. Apparently, the hotel is hopeful my complaint will disappear in time as they continue to ignore me correspondences. That is highly unlikely! I've traveled from Nevada to visit Taiwan and this disastrous experience will not likely see my return visit anytime soon!
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Great room, high floors with good views. Comfortable and clean, rooms could do with a little modernisation, but nothing major . Plenty of options for eating with many good restaurants within the hotel itself. Well located for travel. English is ok. Certainly would stay here again.
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Response from GrandHilai, Director of Rooms Division   at Grand Hi-Lai Hotel Kaohsiung
Responded May 19, 2019
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division  
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+1
Check in is smooth and having a room with good view facing the harbour. The room is big with many things. But few corners are not cleaned. The executive club is on 10F and open from 6:30am to 10:00pm with staff. But you intend to burn your fat, the fitness center is 24 hours. Floor 26 to 42 are for guest rooms, those below are for meeting room or restaurants. Those above are for restaurants. This hotel has many restaurants and shopping mall for you to spend your day.
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Response from GrandHilai, Director of Rooms Division at Grand Hi-Lai Hotel Kaohsiung
Responded May 13, 2019
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. As you mention about room cleaning, we apologize for any inconvenience. Your comments and circumstances have been taken very seriously and are currently being discussed by our management staff. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division
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Nice hotel, big rooms, staff very friendly and the most famous hotel of the city. The gym is open 24 hours, it´s not really a gym but you can train, there you have water and towers for free, dont expect a nice gym, but they have a nice swimming pool and squash court, the squash you need to pay 700 NTS. Internet is good, the views of the city and the harbour are ok, better the harbour but both are ok. The breakfast is normal, nothing special, but full of people because normally the hotel is full. The buffet lunch is good and have different price depend what time are you going, 700 to 400 NTS, in the building you have more restaurants and also around you have nice and local food at good price.
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Response from GrandHilai, Director of Rooms Division   at Grand Hi-Lai Hotel Kaohsiung
Responded May 2, 2019
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. And the surcharge of the squash court would be $500/per 30mins. Please make reservation in advance. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division  
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PRICE RANGE
$102 - $158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hi lai hotel, grand hi lai kaohsiung
LOCATION
TaiwanKaohsiungQianjin
NUMBER OF ROOMS
550
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