The hotel was very nice. The highlights were the pool and the service. The large infinity edge pool overlooked the beach and was surrounded by tropical trees and flowering plants. There was poolside service to allow one to lounge there for hours. The people working at the hotel were all delightful. They were all kind and friendly. They certainly helped me make the best of my time in Phuket.
The hotel is located at a nice spot, with the beach (strong waves though) just outside. You will need to take a car to the nearby Kamala shops though. It's not far, but you have to walk up a hill and on a road with no footpath. The staff are great, and food options are good. It is built on a steep hill, so you need to be fit to walk or take the buggy. Rooms have a great sea view. I would be happy to stay here again.
My husband and I visited Hyatt Regency Phuket for our honeymoon and we had the most amazing time. The cleanliness of our room and general hotel, as well as the staff friendliness and helpfulness was beyond our expectation. Definitely looking forward to visiting again.
We had an amazing time at the Hyatt, from our checkin to our checkout. All the staff have been so helpful and accommodating throughout our stay. We travelled as a family of four and not once did we mind the hilltop position, we are an active family so didn’t mind a walk and the kids if they didn’t want to walk to the room would just jump into one of the golf carts readily available. The regency lounge was a little touch of class, Casa Boho will be cranking once fully opened and the drama of the mizu experience is not to be missed. My only suggestion to the Hyatt would be, don’t limit the times the free shuttle goes in and out of Kamala town, it’s such a short trip and would cost you all that much time and would improve all guests out of resort experiences that little more. Overall an absolute pleasure of a stay. …
Huge thanks to all the staff from the Hyatt Regency Phuket for making our family holiday a truly memorable experience. All staff members - including concierge, reception, multiple restaurants, kids clubs, cleaning, pool & day spa - were nothing short of exceptional.. with their enthusiasm and attitide, coupled with a great hotel facilities and food... positively contributed to a great break. Highly recommend Hyatt Regency for couples & familes.
My wife and I didn't realise how much we missed being looked after and just relaxing. My wife requires a special diet which means there are a lot of things she can't eat. That was solved by the executive chef. The room was pristine and we were spoilt rotten by Por. Anything we required was sorted. It was nice to leave the world's troubles behind and by the end of our break we were so relaxed. Thanks we will return.
Super resort. It’s built on a steep hill , many times they will run you to your room in a golf cart but still a bit of an imposition when you fancy nipping up to the room to get something. Kamala has a lovely beach bug that is the other side of a different hill so expect 200bhatt taxi fare each way. There is a beach at the resort where you can snorkel with complimentary equipment and helpful staff to get you in the water. Breakfast very nice. Other restaurants pricey and It is going to be taxi into Kamala for other options.
Here’s an updated review to my previous review when I gave a one star….. I gave a one star yesterday due to what I consider poor handling from the night staff on my stay this week. Where a large group/family from India decided to have an all out party in their whirlpool jacuzzi balcony from 130am to 430 am. When myself and others asked them to keep it quiet, they decided to get louder. I called down twice to reception and the staff either didn’t do anything or couldn’t do anything to get this group to have the decency to respect others at this hour (3 in the morning!!!). I then contacted Hyatt Global and asked them to intervene and at 430, finally it got quiet. While I understand the hotel is not at fault for unruly guests, I do feel they should’ve had their security stop this group’s loud gathering after midnight. But they did nothing. During the morning, Chris, Director of Rooms was apologetic and moved/upgraded our room for my remaining night. gave me points to compensate for the previous night. All the other staff were all very kind and trained. Breakfast is decent as expected and they do have a great croissant selection. Their pool is outstanding. The property is clean and well maintained. Rooms are clean as expected. The property is right by the hill so for people that enjoy a nice uphill walk and climb, this is an ideal place. If not, they do offer buggy rides to their rooms at all times. I know it’s been very difficult after the pandemic for businesses so I hope they will do well in the future. Hence I am changing my review as they handled the situation well. I hope that family reads this and try to be more considerate of others in the future or book a private villa where they can party and scream all they want.…
Fabulous views, fabulous experience, thank you for the whole personal, will definitely come back! The level of service is top notch and everybody is trying to make it as much more enjoyable as they can, if you think where to stay, don’t think further - go here
Great experience and recommend for vacation and relax. Club member is very good. Enjoy the great view, food, beverage and nice facility. Also, the spa is really good, i'm very recommend. Happy to visit again next time.