Hyatt Regency Phuket Resort

Hyatt Regency Phuket Resort

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Room with Ocean view
Room & Suite (128)
Hyatt Regency Phuket Resort
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Avg. $325 /night, 2/15 - 2/16
$648
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$437
per night
$225
per night

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About

#9 of 45 hotels in Kamala
Location
4.3
Rooms
4.4
Value
4.3
Cleanliness
4.6
Service
4.6
Sleep Quality
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Hyatt Regency Phuket Resort is nestled on the hillside overlooking Kamala Cove at the southern tip of Kamala Beach. Terraced up the verdant hill, this five-star resort offers unobstructed panoramic views of the Andaman Sea and spectacular sunsets from most of the 201 guestrooms. The Regency Club rooms, perched on the hillside, offer a large balcony, open-concept luxurious room and bathroom, some with private dipping pool, All club guests have access to the Regency Club featuring a large adult infinity pool overlooking the Resort and the Andaman Sea. This luxury resort features Nahm Spa where four private spa suites, will provide Thai specialist massages and herbal and aromatic treatments.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Diving
Kids stay free
Parking
Wifi
Fitness / spa locker rooms
Fitness classes
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Plunge pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Poolside bar
Snorkeling
Babysitting
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Chinese, German and 2 more
Hotel links

Location

16/12 Moo 6, Kamala, Kathu, Phuket 83150 Thailand
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
Phuket Intl Airport
11.7 mi
See all flights
Krabi Airport
49.8 mi
See all flights
4.5
4.5 of 5 bubbles1,150 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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At the Hyatt Regency Phuket Resort, guests enjoy the vast pool and diverse breakfast options, along with engaging activities for children, although some suggest there's room for further enhancement. While many find the rooms comfortable with impressive views, others point out maintenance and cleanliness as areas needing attention. The staff's friendly and professional service is frequently lauded, set against a picturesque location, albeit considered remote by some. Guests commend the overall cleanliness and inviting atmosphere, yet opinions on value are mixed, with certain travelers questioning the pricing relative to the services received.
Location
Picturesque
Atmosphere
Stylish
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Comprehensive

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Detailed Reviews
debchansy wrote a review Dec 2023
Singapore, Singapore
+1
5.0 of 5 bubbles
Stayed here recently with my family with 3 kids, age 12, 12, 10. We booked the 2 bedroom family bunk bed room and absolutely loved our stay. The kids loved bunk bed room too!

We were served by Noodles for our check in and she's friendly and helpful. I must say all the staffs in Hyatt renders great service to the guests.

Hotel is located along the Kamala beach, there's only a small Kamala city centre which free shuttle bus service is provided at certain timings. There are some restaurants, small 7-11 and massage places over at the Kamala centre. Location wise there is really nothing much around the hotel area and area is quite secluded by itself. To walk to city centre took us a good 20 minutes up and down the hill - lesson learnt take the hotel shuttle bus or taxi.

Our hotel room was spacious and very clean. Love the idea of kids having their own bunk bed while parents still have their private space. Toiletries items are all provided for, drinking water & fresh towels provided daily. There is also a safe in the room to keep your valuables.

We will need to take a buggy to travel within the hotel as this place is huge and buildings are all up in the hill. Buggy will come in about 5 minutes after you call "0" and request for one via the room telephone.

There are alot of activities for kids in the hotel, what was interesting was really the Marine biologist centre which kids can join in the lesson and learn about marine animals etc. Do make booking via the concierge for your kids for the various lessons in advance. Some activities are free and some will need cash top up.

Hotel breakfast was sumptuous and food selection is wide. We also went for dinner at the restaurant Casa Boho at the hotel - serving mexican/western cuisine. Food was delicious however portion is quite tiny and price is a little steep.

Overall loved our stay here at Hyatt Regency, great place especially for family with kids. Kids can be occupied with the activities provided at hotel. There is also Nanny services provided at the hotel should you want a break in looking after your young kids.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort Experiences Manager, Guest Services / Front Office at Hyatt Regency Phuket Resort
Responded Dec 12, 2023
Dear debchansy Thank you for choosing Hyatt Regency Phuket Resort for your family getaway. We are thrilled to hear that your stay in our 2-bedroom family bunk bed room was a hit with your kids! It's wonderful to know that Noodles and our entire staff made a positive impact on your experience with their friendly and helpful service. We're glad you appreciated the convenience of our shuttle service and the seclusion of our location for a true escape. Your compliments on the cleanliness and spaciousness of your room, as well as the kids' activities and Marine Biology Center, are much appreciated. We are also happy to hear that you enjoyed the dining experiences at our resort, including Casa Boho. Thank you for highlighting our nanny service, which is indeed a favorite among parents seeking a little relaxation time. We look forward to welcoming your family back for another memorable stay at Hyatt Regency Phuket Resort. Warm regards, Milos Zivkovic Mickey Resort Experiences Manager Hyatt Regency Phuket Resort
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Curiosity68432317505 wrote a review May 2024
5.0 of 5 bubbles
High standard and quality of the 5-star service mindset. Gain the great experiences from staying here. Hope to come back and stay here again. Willing to recommend to my colleage and friends.
The Hyatt Regency Phuket Resort generally receives positive reviews for its service quality and overall experience, though there are some mixed opinions.

Positive Aspects:

Service: The staff is frequently praised for their attentiveness and friendliness. Guests often mention the helpfulness of the staff in resolving issues and ensuring a pleasant stay.
Amenities: The resort offers a variety of amenities, including multiple swimming pools, a fitness center, a spa, and various dining options. The breakfast buffet is highly appreciated for its variety and quality.
Kid-Friendly Facilities: Families with children find the resort particularly accommodating, with a kids club and marine lab that engage children with educational activities about marine life.
Views and Location: The resort's hillside location provides stunning views of Kamala Cove and the Andaman Sea, which guests find particularly memorable.
Areas for Improvement:

Room Maintenance: Some reviews mention issues with room maintenance, such as malfunctioning keycards and the cleanliness of the rooms not meeting expectations at times.
Value for Money: A few guests feel that the resort is expensive compared to the services provided, particularly noting that some aspects, such as the rooms, could be more modern and better maintained.
Buggy Service: The resort is spread out over a hillside, and some guests have reported long waits for the buggy service, which is necessary to navigate the property.
Overall, the Hyatt Regency Phuket Resort is well-regarded for its excellent service, beautiful views, and comprehensive amenities, making it a solid choice for families and couples looking for a luxurious stay in Phuket. However, potential guests should be aware of some reported issues with room maintenance and the value for the price.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chandrashekhar Joshi, General Manager at Hyatt Regency Phuket Resort
Responded May 22, 2024
Dear Curiosity68432317505, Thank you for your kind words about Hyatt Regency Phuket Resort. We're delighted you enjoyed our service and amenities. Thank you for highlighting the positive aspects and for going through reviews on different platforms. On the areas for improvement, kindly note that we continue to work on a robust preventive maintenance progress and all facets that you have mentioned are being addressed. Our buggy service has been overhauled over the last 6 months and we will continue to ensure that its better. We appreciate your feedback and look forward to welcoming you back soon. CJ Chandrashekhar Joshi
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Samantha B wrote a review Aug 2023
Johor Bahru District, Malaysia
+1
4.0 of 5 bubbles
We stayed for 2 weeks which was probably a little too long. We requested a room change straight away as our sea view was restricted by the room’s & trees in front of us! So they moved us a block up Rooms were really good, towels & bedding changed (you could request daily) although the cleaner often came after 5pm.
The regency club where we spent happy hour 5-7 was brilliant. The 3 ladies couldn’t be more attentive. They are a credit to the hotel.
Food was good.
Our daughter slipped in the bathroom on dripping air con water & they were very good with ensuring it was sorted. Sending mechanics to fix, checking she was okay & she even got free breakfast ice cream. There is no proper beach in front of the hotel that can swam in or played on for long. Lots of coral and a couple of sunbeds. The pool is huge and more than adequate. Could always get a sunbed as people moved their towels when they went for lunch. The staff worked tirelessly hard. If anything is wrong, please tell them & they will try & sort straight away.
The massive minor point is the gym is useless. Couple of aerobic old machines but no strength & conditioning equipment at all. 14kg were the heaviest dumbbells. The hotel is also not close to anything & I would not walk along the narrow road. They do provide a free shuttle a couple of times a day but book if you can as it gets full. It was a lovely hotel but let down by the lack of gym. The website pictures are a bit deceptive. A nice hotel and the staff make this.
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: Be prepared to get taxis everywhere. To get to the main area. About 30 mins away. Use the Regency...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort Experiences Manager, Guest Services / Front Office at Hyatt Regency Phuket Resort
Responded Aug 11, 2023
Dear Samantha B Thank you for choosing Hyatt Regency Phuket Resort for your recent stay and for taking the time to provide your feedback. We're glad to hear that you enjoyed your stay overall, although we understand that there were certain aspects that didn't meet your expectations. Your feedback is valuable to us as it helps us improve and enhance our offerings. We apologize for any inconvenience you experienced with your initial room view and the timing of the cleaning service. It's great to know that our Regency Club and its attentive staff, as well as the quality of our food, left a positive impression. We're also sorry to hear about the incident involving your daughter in the bathroom and we're glad that our team responded promptly to ensure her safety and comfort. Your feedback about the gym and its equipment is noted. We understand the importance of a well-equipped fitness facility for our guests and we apologize for any inconvenience this may have caused. Regarding the beach situation, we appreciate your understanding. While the natural conditions of the beach can vary, we're glad to know that you enjoyed our expansive pool area. We truly appreciate your kind words about our hardworking staff, as they play a crucial role in ensuring our guests have a positive experience. Your feedback about the location and the need for transportation options is also valuable. We offer shuttle services 3 times per day to nearby areas for the convenience of our guests, and we apologize if availability was limited during your stay. Thank you once again for sharing your feedback, and we hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Best regards, Milos Zivkovic Mickey Resort Experiences Manager
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Beverly2025 wrote a review Mar 2024
Upper Marlboro, Maryland
+1
4.0 of 5 bubbles
The hotel staff were AMAZING! We selected this property because I suffer from food allergies and communicating was my concern. Thank you Helena at the front desk for all your help with our currency exchange.

A special “thank you” to Vivek the restaurant manager. He checked in with me every morning and ensured my food was prepared without peanuts, peanut oil, saffron, and no soy sauce.

A special thank you to management for the wine and cake acknowledging our 25th anniversary.

The breakfast staff members were attentive and great. Thanks to Fly, Koi, Golf, Tangmo, and Arm for remembering my food concerns.

The property sets up in the mountains, but it isn’t a problem coming down from your room. The golf cart team members are quick and efficient. A special “thank you” to “Dan the Man”, Kiot, and Zoro. We miss you!

Housekeeping was great. Thanks to Kad and Kwan for the towel art and the little treats in our room. My husband and I enjoyed the Thailand candies.

The property has a beautiful roof top club called “Casa Boho”. Poor marketing efforts. The music selections are terrible and this place is a true diamond that NO ONE visits. The server named Beer is great! The hotel should consider marketing to the guest population and the surrounding properties with ‘Ol School 70’s - 90’s music. Just this travelers opinion and observations. Even marketing foam parties in the pools may attract more customers.

We rated the property 4 out of 5 because it is extremely quiet. No entertainment and it is isolated. If you want total quiet, this is the property for you.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Please tip the servers, golf cart drivers, bellman, and housekeepers. They work extremely hard...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chandrashekhar Joshi, General Manager at Hyatt Regency Phuket Resort
Responded Mar 17, 2024
Dear Beverly2025, Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you found our staff to be amazing and that Helena, Vivek, and the entire team went above and beyond to ensure you had a comfortable and enjoyable stay. It was our pleasure to assist you with your food allergies and make your 25th anniversary celebration memorable with wine and cake. We appreciate your compliments to our breakfast staff and housekeeping team, and we will be sure to pass along your kind words to Fly, Koi, Golf, Tangmo, Arm, Kad, and Kwan. Your satisfaction is our priority, and we are thrilled that we could exceed your expectations in these areas. Thank you for your feedback about Casa Boho and appreciate your recommendations. The music, culinary and its vibe draws inspiration from Latin America and South America, your comment about your choice of music has been noted and will be shared with our Music and Entertainment director. Just to let you know that we had our first foam party on the 2nd of March 2024 and that was quite a hit. While we aim to provide a serene and relaxing environment for our guests, we understand that some may prefer more lively surroundings. Your feedback is valuable to us, and we will use it to continually improve our offerings. Thank you again for your feedback, and we hope to welcome you back for another stay in the future. CJ Chandrashekhar Joshi
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TDLS wrote a review Jan 2023
Sydney
5.0 of 5 bubbles
Highly recommend this hotel. We stayed for 3 nights and were incredibly disappointed to leave.

The staff are amazing led by the engaging and super helpful Mickey where a text message is sufficient to find all necessary information and make bookings. He is a class act and a huge asset to the hotel but along with the broader team from check in, concierge taking you up to the rooms, breakfast and housekeeping we couldn't have been better looked after.

The Hyatt is a 200 BAHT trip or 25 min walk to Kamala beach and originally we were worried about the location. We mixed things up and went into the beach for food and shopping without finding the travel difficult or expensive. The Hotel has a shuttle service but limited times of the day and we didn't use it. Slightly more time options might be good as things get busier especially in the evening.

The hotel itself is well looked after and there are no signs of a post covid decline which we experienced at other hotels in Phuket. The breakfast was sensational. We had a Regency Suite which allowed access to some free drinks and nibbles after 5pm. An amazing location and the staff couldn't have been more attentive there as well.

We used the Spa which was well priced for an upmarket hotel and there were plenty of both paid and free activities on offer. There is plenty to do.

We had a wonderful stay and look forward to returning one day.
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Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort Experience Manager, Guest Services / Front Office at Hyatt Regency Phuket Resort
Responded Jan 24, 2023
Dear TDLS Thank you for sharing your experience through trip advisor. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches the customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our associate meetings. Thank you for choosing to stay at Hyatt Regency Phuket Resort and we look forward to the next occasion where we can create another memorable experience with you. Sincerely yours Milos Zivkovic (Mickey) Resort Experience Manager
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Craig wrote a review Sep 2023
Sydney, Australia
5.0 of 5 bubbles
The moment that you arrive at the Hyatt Regency Resort Phuket, you get a sense of classy, roomy and a very beautiful Resort. The staff on welcoming you through to the Maintenance staff, you are always acknowledged and warmly welcomed with a friendly smile and hello. The food is fantastic form the breakfast, lunch and dinner at the main restaurant and the Japanese Teppanyaki Restaurant is of a high and fresh quality. A great location over looking the bay to the Andaman Sea and only a 10 minute walk to the shops and beaches of Kamala. There is a hotel bus to and from Kamala at set times, or take a 20 minute Tuk Tuk ride to Pathong Beach and Jungceylon Shopping Centre. There is a small beach with a beach club in front of the hotel, to relax and take in all of the beautiful views.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chandrashekhar Joshi, General Manager at Hyatt Regency Phuket Resort
Responded Sep 11, 2023
Dear Craigrobertwilliams, Thank you for your lovely review of Hyatt Regency Resort Phuket! We're delighted that you found our resort classy, welcoming, and beautiful. It's fantastic to hear that our staff, dining options, and location met your expectations. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay. Best Regards, CJ Chandrashekhar Joshi
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Juno P wrote a review Jan 2025
Ithaca, New York
5.0 of 5 bubbles
I was hesitant to go to Phuket because I was afraid it would be a site of overtourism. The Hyatt is nicely sheltered from it all. The highlight is definitely the marine biology center on site where you can go snorkeling with a marine biologist. I have all the snorkeling kit from Malaysia and Hawaii, but it was really unnecessary because they have quality kits that seem to have been purchased a year ago. I’m actually a fearful snorkeler after having nearly drowned on the big island of Hawaii last year. The marine biologist Nadia could totally intuit my trepidation and was excellent in creating an atmosphere that felt safe. You swim over a walkway covered during higher tide and they have a buoy that marks the end of the walkway and the snorkel guide has polypropylene rope and a life preserving ring attached to her body, so that if you get freaked out, you have something to hold onto. The waves are very gentle since Kamala Bay is protected. We were out there for about an hour, which is ample time to see a wide array of fish and corral. Lots of parrotfish, butterfish and cool things like iridescent blue giant clams and a morey eel. We were in a group consisting of 2 couples.
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Date of stay: January 2025Trip type: Traveled as a couple
Room Tip: Just stay on the property for everything: great breakfast, great pool, great in house reef with a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chandrashekhar Joshi, General Manager at Hyatt Regency Phuket Resort
Responded Jan 4, 2025
Dear junop2017, Thank you for sharing your thoughtful review. We're delighted to hear that your stay at the Hyatt Regency Phuket provided a peaceful retreat from the bustling tourist areas. It's wonderful to know that our Marine Biology Center stood out for you, offering not just a snorkeling adventure but a truly distinctive experience. The reef opposite our hotel is indeed one of the best in Phuket, providing an exceptional opportunity to explore vibrant marine life right from our property. We're glad you found our snorkeling equipment to be of high quality and appreciated the careful guidance from our marine biologist, Nadia. Her ability to create a safe and reassuring environment is invaluable, especially for guests who may feel a bit hesitant. Your detailed description of the marine life you encountered—like the parrotfish, butterfish, iridescent blue giant clams, and morey eel—captures the magic of our reef. It’s gratifying to hear that this experience, along with our serene Kamala Bay, contributed to an enjoyable and informative snorkeling adventure. We appreciate your kind words about our team and the overall service. Thank you for recommending us, and we look forward to welcoming you back for more underwater exploration and relaxation. CJ Chandrashekhar Joshi
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Pepeyuen wrote a review Oct 2022
3.0 of 5 bubbles
Average stay at the Hyatt regency Phuket resort. The hotel location is very private, the room is okay, the air conditioner in the room can be improved, blowing strong air even though was on low. The room was also quite humid.

We loved the pool. The pool is incredible, suitable for kids, great view, large and even tho on a busy day u won’t feel very crowed there. All staff at the pool are very nice and caring, especially Lee! Lee would greet us and get water, ice, and towels ready for us every time, and he took extra care with us like always asking what we need or bring toys to my baby to make sure my baby is having a fun time too. 👍🏻
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort Experience Manager, Guest Services / Front Office at Hyatt Regency Phuket Resort
Responded Nov 1, 2022
Dear Passenger55660726024 Warm greetings from Hyatt Regency Phuket Resort. Thank you for taking the time to share your feedback. Please accept our sincere apology for not meeting your expectations during your stay with us recently. On another side, I m very pleased to read that you liked our pool and staff, especially my colleague Khun Lee who always goes one step further to provide our guests with an impeccable vacation. Sincerely yours Milos Zivkovic (Mickey) Resort Experience Manager
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syddie wrote a review Apr 2024
New York City, New York
2.0 of 5 bubbles
I normally enjoy the Hyatt and have always received great service so am sad to write this review but this Hyatt is pretty bad all around compared to other Hyatts I have stayed at. First, the location. It's not close to anything and even Kamala beach is about a 10 minute car ride. We tried to get more information on beach access when we checked in but no one seemed to be able to provide us with any useful information. It may have been the language barrier - the front desk folks were not very fluent in English so it was hard to communicate our needs or questions. I don't know if they have a concierge because I never saw them.

The property is quite vast and you need a golf cart to take you from your room to the main lobby and pool area. If you're staying at the top of the hill then it's nice views but otherwise it's inconvenient especially with the hot sun beating down your back. The rooms could use an upgrade and they seemed to place aesthetics over function throughout the property including the rooms. For example, I paid extra for the terrace with a whirlpool room but because much of the large terrace space is uncovered it is extremely hot to use. So despite paying for this upgrade, we barely used it. The same thing with the pool. Although it's quite large, it's completely unshaded by anything so it got blisteringly hot from around 11am (perhaps some better landscaping could have helped provide some more shade).

The worst part was the service. At all times, there was either no one around or everything seemed a bit chaotic. I never saw the concierge - it looked like there was a concierge desk but no one was ever there. The front desk people did not speak English very well so most times I just said never mind and walked away. The breakfast area was a bit of a zoo because there were multiple entrances but only one host person at what seemed like the front so it got confusing where we could sit, who could seat us, which tables were available, and etc. Also, there was only barista making all of the morning coffee so you usually saw about a 15-20 minute delay in getting your coffee. One time I asked about the status of my coffee and the barista got really irritated and told me to just use the instant coffee machine on the side.

The gym was underwhelming to say the least. It was a tiny glass room near the front lobby. It barely had any air flow so with the sun beating into the room it just got quite warm and stifling. Also, there was not enough equipment for either a proper cardio or lifting workout.

The food was probably the worst we had in Thailand (yes, our fault for eating at the hotel instead of in town). Casa Boho was just not good, I barely finished my meal. And the room service food was better but not great.

Overall, it was a disappointing experience. I would not stay here again and certainly wouldn't recommend it to any of my friends. Maybe my enemies.
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Date of stay: March 2024
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled with friends
Room Tip: Don't stay here. Not worth the price.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Utsah Sehgal, Other at Hyatt Regency Phuket Resort
Responded Apr 7, 2024
Dear Syddie, thank you for taking the time to share your feedback regarding your recent stay at our Hyatt Regency Phuket Resort. We appreciate your candid comments as we are always striving to improve our guest experience. We are genuinely sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience you experienced during your time with us. Your feedback regarding the location, language barriers, and service issues has been duly noted, and we will take immediate steps to address these areas of concern. Once again, we sincerely apologize for falling short of your expectations and for any inconvenience caused during your stay. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that our guests expect from Hyatt. Thanks, and regards, Utsah Sehgal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vanessa H wrote a review Jan 2025
5.0 of 5 bubbles
As family with young children, the friendly environment of Hyatt is what made this trip memorable! Our kids enjoyed the conversation with Manager Alex and Brownie, the buggy drivers were all so friendly and Kad from housekeeping team left some lovely notes and towel animals in the room which made the kids very excited. These little things were what made this trip so wonderful for us. Thank you for such wonderful host!
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Date of stay: January 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chandrashekhar Joshi, General Manager at Hyatt Regency Phuket Resort
Responded 2 weeks ago
Dear vanessahX3135NH, Thank you for your heartwarming review! We’re delighted to hear that your family had such a memorable stay at Hyatt Regency Phuket. It’s wonderful to know that our friendly environment, along with the kindness of Manager Alex, Brownie, our buggy drivers, and Kad from housekeeping, made your trip extra special. We love adding those little thoughtful touches to make every stay unforgettable—especially for our youngest guests! We already miss having you here too and can’t wait to welcome your family back for another fantastic holiday! CJ Chandrashekhar Joshi
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Answer from Samantha B
Johor Bahru District, Malaysia19 contributions3 helpful votes
Can’t think that they did. There was an area & room for young children but you’d need to be with them.
Archana S asked a question May 2023
Melbourne, Australia12 contributions5 helpful votes
Are children allowed in Casa Boho?
Phuket, Thailand
Hi atchi856 As Neha S mentioned yes kids are allowed at Casa Boho. We also have The Den, game room on first floor what is super fun for kids. There is also kids menu. Looking forward to seeing you at Hyatt Regency Phuket Resort, Best regards, Milos Zivkovic Mickey Resort Experiences Manager
PittTrvlr wrote a tip Feb 8
Pittsburgh, Pennsylvania105 contributions66 helpful votes
5.0 of 5 bubbles
"Look for transportation to hotel before you arrive at airport Plan at least one trip off-property while you visit"
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theresa wrote a tip Feb 6
Stafford, Virginia2 contributions
5.0 of 5 bubbles
"Resort is on hillside but they offer 24 hour golf cart rides up and down hill. The free shuttle to and from Kamala beach was great."
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Anthony S wrote a tip Feb 4
4 contributions1 helpful vote
5.0 of 5 bubbles
"the best"
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Manveen K wrote a tip Jan 2025
Gurugram (Gurgaon), India111 contributions36 helpful votes
5.0 of 5 bubbles
"It’s a bit far from airport and market."
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Chen Dongdong wrote a tip Jan 2025
1 contribution
5.0 of 5 bubbles
"Please join the Marine biological center'activities"
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Not the right property for you?
There are more places to choose from in the Kamala area.
PRICE RANGE
$238 - $340 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuKamala
NUMBER OF ROOMS
201
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HYATT REGENCY PHUKET RESORT - Updated 2025

Frequently Asked Questions about Hyatt Regency Phuket Resort
Which popular attractions are close to Hyatt Regency Phuket Resort?
Nearby attractions include Cut and Sew Tailor (0.7 miles), Fashion World Tailor Kamala (0.7 miles), and Kamala Beach Jarmani Tailor (0.7 miles).
What are some of the property amenities at Hyatt Regency Phuket Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Phuket Resort?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Hyatt Regency Phuket Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hyatt Regency Phuket Resort?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Regency Phuket Resort?
Conveniently located restaurants include Casa Boho Phuket, Mizu Teppanyaki Restaurant, and ISOLE.
Are there opportunities to exercise at Hyatt Regency Phuket Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hyatt Regency Phuket Resort have airport transportation?
Yes, Hyatt Regency Phuket Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Phuket Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Phuket Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Phuket Resort?
The staff speaks multiple languages, including English, French, German, Chinese, Hindi, and Thai.
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