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The Bell Pool Villa Resort Phuket

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41/31 Moo 5, Baan Hua Khuan, Kamala, Kathu, Phuket 83150 Thailand
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About

#6 of 49 hotels in Kamala
Location
Cleanliness
Service
Value
Travelers' Choice
Bliss out at this heavenly retreat in Kamala Beach, Phuket. Short stays are unacceptable here - leave too early and you might miss your chance to fully immerse yourself in this once-in-a-lifetime experience. An all-villa resort where the buildings charm with their traditional Thai exteriors and pamper with ultra-luxe modern interiors, there's the added bonus of a private pool, personal butler service, in-villa massage treatments and breakfast service right to your door too. It is a never-ending parade of indulgent perks just for you. There's plenty of activities to enjoy here too, pick up some cooking classes, participate in yoga sessions, or ask the resort to arrange day tours out to the gem-like islands of Thailand. A perfect honeymoon spot, it whisks you away from the dreary city to a sun-kissed paradise on the edge of the Andaman Sea. The entire property is hidden behind lush gardens, providing complete privacy while keeping you close enough to Kamala Beach and the bustling streets of Phuket. But don't just take it from us, reviews for the resort are outstanding, and the resort has also bagged a number of awards. It currently holds a TripAdvisor Travellers' Choice award and a Certificate of Excellence from 2016 and 2017, as well as awards from the World Luxury Hotel and Spa Awards. The Bell Pool Villa Resort offers a Presidential Private Pool Villa (4 Bedroom), a Luxury Private Pool Villa (3 Bedroom), a Family Private Pool Villa (2 Bedroom) and a Honeymoon Private Pool Villa (1 Bedroom). Each of the pool villas have beautiful tropical jungle gardens and scenic mountain views. The Bell Pool Villa Resort Phuket is located in Kamala, which is on the west coast of Phuket, 30 minutes from Phuket International Airport, only a quick 2 minutes free schedule shuttle ride away from Kamala Beach.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Bicycle rental
Airport transportation
Spa
24-hour security
Parking
Wifi
Outdoor pool
Private pool
Restaurant
Breakfast available
Shuttle bus service
Car hire
Full body massage
Head massage
Baggage storage
Concierge
Currency exchange
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Room service
Safe
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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HOTEL CLASS
HOTEL STYLE
Romantic
Family
Languages Spoken
Thai
697Reviews23Q+A93Room tips
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Piya.S wrote a review Mar 2020
Phuket, Thailand3 contributions
It’s a perfect stay for family. We stayed in a 3 bed rooms villa with private pool, beautiful villa, clean and quiet everything you need are provided. Staff are friendly, good service, good food. Love staying here will definitely come back again. วิลล่าสวยมากกก มาพักกับครอบครัว วิลล่า 3 ห้องนอน สระนำ้ส่วนตัว กว้างมาก มีห้องนั่งเล่นและห้องครัวด้วย วิลล่า สะอาด ค่อนข้างเงียบเหมาะแก่การพักผ่อน พนักงานบริการดี อาหารอร่อย พอใจกับการพักผ่อนครั้งนี้มากค่ะ
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Date of stay: February 2020Trip type: Traveled with family
1 Helpful vote
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Response from gregoirecherpillod, Manager at The Bell Pool Villa Resort Phuket
Responded Mar 20, 2020
Dear Ppseetheworld, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing your thoughts about your experience at The Bell. It is great to read you appreciated staying in your private 3-bedrooms villa that offers full relaxation and quietness. Thank you very much for mentioning the service offered by our Team; they were all happy to know they sucessfully managed to fulfill all your expectations during your stay. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager
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Jessica M wrote a review Feb 2020
4 contributions3 helpful votes
We arrived at the villa style accommodation as four very eager, young girls who had saved their money to splurge at the end of our two week trip. We had in mind, that we would relax in a 5-Star Villa Style hotel and enjoy the last days of our holiday. We were greeted at reception, were checked in and shown to our villa. At first, we were blown away with the amenities and the actual villa itself. Everything was clean and appeared to be safe for use. Later that afternoon, we were greeted by some Phuket wildlife....RATS!!! The rats were running around the pool, up on our outdoor furniture and close to the entrances to our bedrooms. For a 5-Star villa that we paid $1600AUD for we were not impressed. Naturally, we informed Reception and asked to speak to The Bell’s manager. We spoke to him for half an hour and no resolution was made. The manager suggested many useless solutions which included setting traps, cleaning the villa, moving villas or paying for our food. However, amongst all of these solutions the manager could not guarantee that there would be no more rats in another villa. We requested a refund and he informed us that he would need to check with the owner of the hotel and would get back to us that night. We only heard from another staff member 5 hours later, who informed us there would be no refund and that there was simply not much they could do about it. The next morning, we packed our bags and checked out two days prior to our departure date. Again, we requested to speak to the manager who was supposed to begin his shift at 10:00am. He sent yet another person to talk on his behalf and did not arrive himself until 10:45am. The same solutions were suggested and we again declined any further holiday at this resort. I requested to see the Refund Policy, however, he also declined to show us this. The manager simply stated that they did not have one which is extremely difficult to believe. Overall, our experience at The Bell Pool Villa was disappointing and we STRONGLY DO NOT RECOMMEND STAYING HERE. This is not only due to the rats but also due to its poor location.
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Date of stay: February 2020Trip type: Traveled with friends
3 Helpful votes
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Response from gregoirecherpillod, Manager at The Bell Pool Villa Resort Phuket
Responded Mar 9, 2020
Dear Perspectivetraveller, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing your review with us on TripAdvisor. We do sincerely apologise for the disturbances that have been caused by the presence of this animal in the outdoor area of your villa. It is unfortunately a very unusual incident for our resort as you may see on our different online reviews; please be assured that our Management has already taken some actions to prevent it in the future. As you previously mentioned, our Management Team immediately answered to your meeting demand on your arrival day to find a solution together. Please keep in mind that, since the very beginning, you claimed for a refund of your stay as one of your group member was "highly allergic to rats", and this even before meeting our Management Team. In this view, all the different solutions (such as moving to another villa located far away), we offered may have seem "useless", but could only have helped your allergic friend to fully relax. Again, your focus was mostly to obtain a refund of your nights; something that was not possible and was definitively declined later on the first day. Right after having refused this eventuality, our Team offered you again to move to another villa, but you decided to stay your first night at our resort in the same villa; what was very curious considering the seriousness of your friend's allergy you underlined earlier to obtain a refund. In this regard, please allow me to remind you that Phuket remains a tropical island with its own flora and fauna. The resort is surrounded by nature, and, even the resort conducts different types of insects, pest controls; it will never be definitive solutions. Nature is always stronger; mostly here in Phuket. Our location and villas' layout is available on our official website, on all booking websites and more generally on Google Maps; in this view, we make sure that our valuable guests are fully aware of the product they are booking. The next morning, you finally decided to speak one more time with our Management Team; meeting during which different solutions and compensations were offered. All of your consumption bills were waived and a complimentary transfer was booked for you as a gesture of apologise and goodwill. Should you wish to consult our Refund Policy, you will find this information directly on the contract you have accepted when booking your villa. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager
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Ahmed Bt wrote a review Jan 2020
Montreal, Canada2 contributions
Our holidays at The Bell Pool Villa Resort were terrific. The whole staff and managers were very proactive with helping us during our stay. The villa is just massive with its own swimming pool; full privacy guaranteed! The food and breakfast were delicious, the complimentary shuttle service was very convenient (they offer some flexibility on the itinerary if needed). A great choice to consider again.
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Date of stay: January 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from gregoirecherpillod, Manager at The Bell Pool Villa Resort Phuket
Responded Jan 28, 2020
Dear ahmedbtf, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing this great review about your stay. We are delighted to read that your holidays with us were pleasant and relaxing. Our villas are, indeed, designed to offer comfort and large spaces with full privacy to our valuable guests. It is also great to know that our Team has managed to all of your requests and expectations all along your stay. Our kitchen Team was more than happy to prepare some delicious dishes for you and your family. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager
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Puneet K wrote a review Jan 2020
United Kingdom11 contributions4 helpful votes
+1
Our 10 night stay at the Bell was a wonderful experience, the staff were warm, friendly & welcoming and our children were incredibly comfortable in the villas with all the comforts of home. We played in the fantastic mini infinity pool and chilled in front of the tv when wanting down time. The villa was clean, spacious and modern. And the showers amazing. The breaksfast was wonderful with a large menu to pick from was and served to us fresh every morning to us and was a wonderful treat to be severd in our villa every morning too. We also dined from the main menu in the evening and the food again was delicious. I have read on other reviews about how the morning call to prayer was disruptive to some, but we did not find this and it was a lovely way to embrace another culture which we enjoyed. The call to prayer was not loud or intrusive, you may find the rooster calls more bothersome. The shuttle bus was amazing for transporting to the beach, just be aware that you must book the return journey or you’ll have to cab it back! We also booked trips through the resort which made everything much easier. The drivers for the trips were courteous, respectful and knowledgeable about the areas we visited. My only criticism is that the trips itinerary was not clearly communicated and on the boat trip we were given fish sandwich’s which were not put in a cool box (but the drinks were) which upset our stomachs for a day or so. We were given plenty of bottled water to drink too. Overall I throughly recommend booking for a family holiday we loved our stay, and with the resort taking such good care of us it really made our holiday the perfect.
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Date of stay: December 2019Trip type: Traveled with family
2 Helpful votes
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Response from gregoirecherpillod, Manager at The Bell Pool Villa Resort Phuket
Responded Jan 11, 2020
Dear 713puneetk, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing your lovely feedback with us. We are delighted to read that your stay at the resort has fullfiled all your expectations. Thank you for mentioning the service delivered by our Team; this is always rewarding for them when our valuable guests are making a point of it. We are glad to know that you have appreciated the comfort of your villa, our delicious A La Carte Breakfast, the convenience of our complimentary shuttle bus and transfer services. Thank you for your advice regarding the food you got during your boat trip and our deepest apologises for any inconvenience; from now on, we will keep our sandwhiches in the cold boxes. Thank you for talking about the morning call to prayer; Muslims are the second largest religious group in Thailand and communities are mostly located in the Southern provinces including Phuket. You will then find mosques almost everywhere on the island as they are part of the local culture. We are very happy to know that you did not find the prayers intrusive or too loud during your stay. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager
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Cole S wrote a review Dec 2019
Seoul, South Korea10 contributions4 helpful votes
We stayed at the Bell Pool and they we awesome and unique. I am so glad we didn’t stay at the hotels on the beach. We were about a mile away from Kamala Beach but if we ever wanted to go anywhere the hotel arranged for us to be dropped off and picked up. The room was awesome. We had to separate living areas, one where the kids stayed and the other was the Master suite on both sides of the infinity pool. The staff went out of their way to make sure we were cared for. Massages, cooking classes, and excursions all booked through the hotel with ease. Definitely recommend the Bell Pool Villa Resort for your stay in Phuket.
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Date of stay: December 2019Trip type: Traveled with family
2 Helpful votes
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Response from gregoirecherpillod, Manager at The Bell Pool Villa Resort Phuket
Responded Dec 24, 2019
Dear 856coles, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you for taking the time to write a review on TripAdvisor. We are delighted to read that you had a delightful experience at The Bell Pool Villa Resort Phuket. It is right that our resort is located in a quiet area of Kamala which is favorable to full relaxation; our complimentary shuttle bus is here to allow you to reach any destinations of your choice (in Kamala) such as the beautiful beach the city offers or major Phuket's attraction such as Fantasea, Cafe Del Mar, etc. Your comments are certainly valuable to us and I have personally made sure our Team heard your praises. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager
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PRICE RANGE
$124 - $383 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the bell pool villa hotel kamala
LOCATION
ThailandPhuketKathuKamala
NUMBER OF ROOMS
16
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Frequently Asked Questions about The Bell Pool Villa Resort Phuket
Which popular attractions are close to The Bell Pool Villa Resort Phuket?
Nearby attractions include Phuket FantaSea (0.7 miles), Tsunami Memorial Park (0.7 miles), and Elvis Rock & Roll Bar Kamala (0.6 miles).
What are some of the property amenities at The Bell Pool Villa Resort Phuket?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Bell Pool Villa Resort Phuket?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Bell Pool Villa Resort Phuket?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Bell Pool Villa Resort Phuket?
Yes, free parking is available to guests.
What are some restaurants close to The Bell Pool Villa Resort Phuket?
Conveniently located restaurants include Big Boys’ Burger Club, The Greek Tavern, and Grill Bill.
Are there opportunities to exercise at The Bell Pool Villa Resort Phuket?
Yes, guests have access to a pool during their stay.
Does The Bell Pool Villa Resort Phuket have an airport shuttle?
Yes, The Bell Pool Villa Resort Phuket offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Bell Pool Villa Resort Phuket?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Bell Pool Villa Resort Phuket?
Many travelers enjoy visiting Wat Phra Thong (6.6 miles).