It’s a perfect stay for family. We stayed in a 3 bed rooms villa with private pool, beautiful villa, clean and quiet everything you need are provided. Staff are friendly, good service, good food. Love staying here will definitely come back again. วิลล่าสวยมากกก มาพักกับครอบครัว วิลล่า 3 ห้องนอน สระนำ้ส่วนตัว กว้างมาก มีห้องนั่งเล่นและห้องครัวด้วย วิลล่า สะอาด ค่อนข้างเงียบเหมาะแก่การพักผ่อน พนักงานบริการดี อาหารอร่อย พอใจกับการพักผ่อนครั้งนี้มากค่ะ
We arrived at the villa style accommodation as four very eager, young girls who had saved their money to splurge at the end of our two week trip. We had in mind, that we would relax in a 5-Star Villa Style hotel and enjoy the last days of our holiday. We were greeted at reception, were checked in and shown to our villa. At first, we were blown away with the amenities and the actual villa itself. Everything was clean and appeared to be safe for use. Later that afternoon, we were greeted by some Phuket wildlife....RATS!!! The rats were running around the pool, up on our outdoor furniture and close to the entrances to our bedrooms. For a 5-Star villa that we paid $1600AUD for we were not impressed. Naturally, we informed Reception and asked to speak to The Bell’s manager. We spoke to him for half an hour and no resolution was made. The manager suggested many useless solutions which included setting traps, cleaning the villa, moving villas or paying for our food. However, amongst all of these solutions the manager could not guarantee that there would be no more rats in another villa. We requested a refund and he informed us that he would need to check with the owner of the hotel and would get back to us that night. We only heard from another staff member 5 hours later, who informed us there would be no refund and that there was simply not much they could do about it. The next morning, we packed our bags and checked out two days prior to our departure date. Again, we requested to speak to the manager who was supposed to begin his shift at 10:00am. He sent yet another person to talk on his behalf and did not arrive himself until 10:45am. The same solutions were suggested and we again declined any further holiday at this resort. I requested to see the Refund Policy, however, he also declined to show us this. The manager simply stated that they did not have one which is extremely difficult to believe. Overall, our experience at The Bell Pool Villa was disappointing and we STRONGLY DO NOT RECOMMEND STAYING HERE. This is not only due to the rats but also due to its poor location.…
Our holidays at The Bell Pool Villa Resort were terrific. The whole staff and managers were very proactive with helping us during our stay. The villa is just massive with its own swimming pool; full privacy guaranteed! The food and breakfast were delicious, the complimentary shuttle service was very convenient (they offer some flexibility on the itinerary if needed). A great choice to consider again.
Our 10 night stay at the Bell was a wonderful experience, the staff were warm, friendly & welcoming and our children were incredibly comfortable in the villas with all the comforts of home. We played in the fantastic mini infinity pool and chilled in front of the tv when wanting down time. The villa was clean, spacious and modern. And the showers amazing. The breaksfast was wonderful with a large menu to pick from was and served to us fresh every morning to us and was a wonderful treat to be severd in our villa every morning too. We also dined from the main menu in the evening and the food again was delicious. I have read on other reviews about how the morning call to prayer was disruptive to some, but we did not find this and it was a lovely way to embrace another culture which we enjoyed. The call to prayer was not loud or intrusive, you may find the rooster calls more bothersome. The shuttle bus was amazing for transporting to the beach, just be aware that you must book the return journey or you’ll have to cab it back! We also booked trips through the resort which made everything much easier. The drivers for the trips were courteous, respectful and knowledgeable about the areas we visited. My only criticism is that the trips itinerary was not clearly communicated and on the boat trip we were given fish sandwich’s which were not put in a cool box (but the drinks were) which upset our stomachs for a day or so. We were given plenty of bottled water to drink too. Overall I throughly recommend booking for a family holiday we loved our stay, and with the resort taking such good care of us it really made our holiday the perfect.…
We stayed at the Bell Pool and they we awesome and unique. I am so glad we didn’t stay at the hotels on the beach. We were about a mile away from Kamala Beach but if we ever wanted to go anywhere the hotel arranged for us to be dropped off and picked up. The room was awesome. We had to separate living areas, one where the kids stayed and the other was the Master suite on both sides of the infinity pool. The staff went out of their way to make sure we were cared for. Massages, cooking classes, and excursions all booked through the hotel with ease. Definitely recommend the Bell Pool Villa Resort for your stay in Phuket.
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