We came from Bangkok. Very pleasant weekend stay for my family. Nice villa with a big private pool. The staff is very friendly and services offered are good. We rented a car there with the help of the front office team.
We spent 3 nights in a 3 bedrooms villa at the Bell and really had a good time. Fantastic atmosphere once you get into the property thanks to the bamboo covered alleys, the bells, the gongs, the red paint and the vegetation. The Villas are well separated from each other, the gardens around the private pool are extremely well maintained with beautify flowers, creating a very peaceful atmosphere. The Villa is nice and convenient will all amenities provided and great beds. The staff is very nice and friendly and flexible for cleaning schedule. The Bell use an app for Services and chat which is very convenient, and are ready to support all enquiries incl. day trips etc... Location is good, very close to Kamala beach with good spots for lunch and dinner like the Smile Bar. We'll be back !…
These villas are incredible. We booked this as we wanted somewhere decent to stay and weren’t sure at the time of booking if we would have to isolate or not due to covid, luckily we didn’t have to but would’ve been more than happy to spend a week there and not leave. The villa itself has the wow factor, the pictures do not do it justice! The pool is the highlight big enough for large groups, me and my partner had it all to ourselves! They also have an amazing app to download onto your phone-where they have information, can book excursions, order food and chat to one of the team if required (all of whom were very friendly and always greeted us with a smile), they were very quick to respond and also messaged to ask when a convenient time to clean the room would be. The rooms are huge, good air conditioning, clean and have everything you could need! We also asked if we check out at a later time and they accommodated this at no further expense. We have been to Thailand/Phuket many times and stayed in similar resorts and this is by far the best and exceeded every expectation. The location is within walking distance from shops, restaurants and Kamala beach and a short drive to Patong. I can’t praise this place enough, we will certainly be booking again and will be our base in Phuket for the future.…
The villas are absolutely amazing and private with every villa surrounded by about 3 meter high walls decorated by a variety of trees and plants. Service during our time there was excellent as everything we needed was ordered through their own phone application that you also use to check-in and out. We felt like we were in the middle of nowhere when in the villa, but a short 5-minute motorbike ride and we had our feet buried in the sand of Kamala beach. Absolutely worth it, and will be back asap.
We were 15 of us with 2 villas. The pool and spacious Villa was the best. A secured place where one could leave kids and go out. Quick access to bike rental and 7/11 was great. The areas to be improved are primarily on services such as billing (adding unnecessary charges), delay in adding extra beds for kids, delayed responses to in-room dining requests. I guess the app ways of managing and servicing guests isn’t all that great. Improving service will make this place even great!
The hotel was beautiful and comfortable, but it needs to have restaurants to suit all tastes, as well as provide room service over 24 hours, Provide more channels on TV, Providing games in the rooms for entertainment in the room
All around great stay. Beautiful villa with full privacy and pool. Great and extremely helpful staff. Perfect for couples as well as families. I cant think of any downside for this place. Will be back for sure.
What I like about the Bell was it was in the cut from all the hectic Phuket tourist places. The villas were big. Had few co workers that also grabbed villas there so we had dope get togethers before heading into town. The staff were very accommodating. Picked us up, drop us off and all with decent price. Breakfast was good, it was free so why not. 24 hour service. Hella chill. Wasnt far from Patong. There was bars along Kamala so you can relax without the bustling of Bangla road. I would prolly stay there again just cause I like the quietness and relaxation of the vibe... Visited November 2018
It’s a perfect stay for family. We stayed in a 3 bed rooms villa with private pool, beautiful villa, clean and quiet everything you need are provided. Staff are friendly, good service, good food. Love staying here will definitely come back again. วิลล่าสวยมากกก มาพักกับครอบครัว วิลล่า 3 ห้องนอน สระนำ้ส่วนตัว กว้างมาก มีห้องนั่งเล่นและห้องครัวด้วย วิลล่า สะอาด ค่อนข้างเงียบเหมาะแก่การพักผ่อน พนักงานบริการดี อาหารอร่อย พอใจกับการพักผ่อนครั้งนี้มากค่ะ
We arrived at the villa style accommodation as four very eager, young girls who had saved their money to splurge at the end of our two week trip. We had in mind, that we would relax in a 5-Star Villa Style hotel and enjoy the last days of our holiday. We were greeted at reception, were checked in and shown to our villa. At first, we were blown away with the amenities and the actual villa itself. Everything was clean and appeared to be safe for use. Later that afternoon, we were greeted by some Phuket wildlife....RATS!!! The rats were running around the pool, up on our outdoor furniture and close to the entrances to our bedrooms. For a 5-Star villa that we paid $1600AUD for we were not impressed. Naturally, we informed Reception and asked to speak to The Bell’s manager. We spoke to him for half an hour and no resolution was made. The manager suggested many useless solutions which included setting traps, cleaning the villa, moving villas or paying for our food. However, amongst all of these solutions the manager could not guarantee that there would be no more rats in another villa. We requested a refund and he informed us that he would need to check with the owner of the hotel and would get back to us that night. We only heard from another staff member 5 hours later, who informed us there would be no refund and that there was simply not much they could do about it. The next morning, we packed our bags and checked out two days prior to our departure date. Again, we requested to speak to the manager who was supposed to begin his shift at 10:00am. He sent yet another person to talk on his behalf and did not arrive himself until 10:45am. The same solutions were suggested and we again declined any further holiday at this resort. I requested to see the Refund Policy, however, he also declined to show us this. The manager simply stated that they did not have one which is extremely difficult to believe. Overall, our experience at The Bell Pool Villa was disappointing and we STRONGLY DO NOT RECOMMEND STAYING HERE. This is not only due to the rats but also due to its poor location.…