The Olsen Melbourne - Art Series
637 - 641 Chapel St, South Yarra, Victoria 3141 Australia
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About
#4 of 7 hotels in South Yarra
Location
4.7
Cleanliness
4.6
Service
4.4
Value
4.2
Shopper's delight set on Melbourne's Chapel Street, the premier location to indulge in leading fashion, restaurant excellence and the bounty of cultural events the city has to offer. The Olsen embodies inspirational architecture and opulent design inspired by Australia's greatest living painter John Olsen. Lyrical artworks adorn the walls throughout, while a stunning a glass bottomed swimming pool and entertainment precinct await you. Refined hotel suites, many boasting stunning city skyline views are appointed with up to the minute comforts and technology, every suite is home to charming Olsen prints. The Olsen is a joy to inhabit. Perfect if you are looking to immerse yourself in authentic Melbourne style and culture. The Olsen - The Art of [Creature Comforts] Please note: South Yarra is experiencing a period of transformation, which at times is causing excess noise in our area. We are doing our best to manage this and are here to assist throughout your stay. PARKING POLICY: Due to limited space within our porte cochere area, we recommend parking in our secure car park upon your arrival. Self-parking is $32 per night and can be accessed at the rear of the hotel, via Daly Street. Valet parking is available for $40 per night, please see a member of our guest experience team for assistance. All parking is subject to availability and in the instance that our car park is full, our guest experience team can recommend nearby parking facilities.
This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Restaurant
Business Center with Internet Access
Conference facilities
Spa
Wifi
Paid wifi
Indoor pool
Heated pool
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Minibar
Refrigerator
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Room types
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English
Location
86Good for walkers
Grade: 86 out of 100
126Restaurantswithin 0.3 miles
15Attractionswithin 0.3 miles
637 - 641 Chapel St, South Yarra, Victoria 3141 Australia
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Needs to be maintained /refurb--- our first night we had bad sewerage smells wafting through our room. Once we mentioned it to reception we were quickly moved down to level 3 . The next day we found the doona neatly tucked between sheets and covered in blood splatters. We mentioned it to reception who got it cleaned and gave us a bottle of red .
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Date of stay: April 2023Trip type: Traveled as a couple
Room Tip: Great coffee and bagel across the road
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
This is not currently running as a 5* hotel as described on Google. Its clear from the state of the rooms and the overall service, The Olsen is idling whilst waiting for a much needed refurb. Rooms here have not been maintained for a number of years. Basic cleanliness is lacking, furniture is extensively damaged. I found the service pleasant but clearly lacking any of the protocols for the level of service advertised. Changed first room due to being very dirty and having a lot of maintenance issues such as missing knobs on the cook top, chips in every piece of furniture. The bathroom was badly in need of a refurb. I have had minor issues in 4 & 5* hotels before and it's usually handled much more elegantly. I got an apology and new room on a lower floor. Sufficient resolution but lacking in any finesse. Second room was also tired but about 50% better and cleaner. Bathroom had LED lights hanging down in the shower and a bad smell from the drains. Furniture was less chipped but still old and worn. There was no duvet cover which I found strange. Duvet sandwiched between two sheets. Haven't seen that before, maybe its not unusual? Bed was comfortable. Their Foxtel access is just SkyNews channels so expect free right wing propaganda. Other things to note: - Coincidentally it was the day of Dr John Olsen's passing when I stayed. The staff had no idea, no mention anywhere despite being his namesake. I found this lack of attention to detail a little disrespectful if I'm honest. - The paintings throughout are nice. There are books on a stand in the room but it feels a bit hollow. Who knows when they were last cleaned as well. - I didn't get chance to eat until 10pm which coincides with a 1hour break in food either in the restaurant or delivered to the room. This felt a bit thoughtless but there are still some options open locally at that time. - The location is very good for a weekend break to Melbourne in a chic area. There's lots of passages between all the new buildings hiding exciting sounding restaurants. It's a prime example of over-promise and under-deliver. I didn't expect anything opulent for the price I paid but I did spend more than I initially set out to, simply because it seemed like a worthwhile deal for a hotel with a high rating. I feel bamboozled. I live locally and wanted to treat myself to a nights stay due to having renovations on at home. I wouldn't recommend staying here to visitors that I would have in the future unless I can see some investment has gone into the rooms. If I had to offer suggestions: 1.) Basic cleanliness. The first room was clearly not cleaned in a while. First impression "yuck!". 2.) Lower the star rating and do an interim replacement of basic broken furniture. Save yourselves the negative reviews by setting expectations you are not meeting. 3.) The location is great for shopping and access to the city/parks. I would have been happy with the price I paid for a more basic offering in this location. 4.) Check all the cupboards when a guest leaves. I found Russian medicine in the bathroom cupboard of the second room. Turned out to be Paracetamol but gives an idea of how its currently managed. I am assuming it won't stay like this forever but it's a shame to trash the name until it's refreshed/rebranded. Especially when it's one of probably few hotels actually named after a revered person.…
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Date of stay: April 2023
Location
Service
Sleep Quality
Room Tip: Good location.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I found reception very friendly on arrival. Room clean. Breakfast enjoyable although a little slow to come and take my order as I was pressed for time. Would not hesitate to return. Very convenient location with lots of shops and restaurants in the area that you can access on foot.
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Date of stay: April 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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amazing convient location, comfortable suites with most things that you need for a small stay. Didn't rate the guys, was too small and poky. The easter egg surprise in our room was a lovely touch, Parking very expensive for the stay. Check in super quick and smooth. Room service cleaning was very good.
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Date of stay: April 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Excellent location walking distance to excellent restaurants and shopping, spacious comfortable room, friendly helpful front desk staff, nice restaurant, public transport close by, scenic walk along Yarra river to Tennis stadium
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Date of stay: January 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Members of staff were extremely friendly. Hotel location is great, very convenient with plenty of nearby shops and local eateries. We were in one of the 2 bedroom penthouses. The space is good but the facilities could be updated and amenities are basic. sofa and curtains are worn down. The lights switches were hard to locate. The aircon in the big bedroom blows directly to the bed. The mattresses are too soft for us. However, all in all, a good amd enjoyable stay.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
THe experience overall was good. The room was very spacious and the location is excellent for us. The pool and gym are excellent. The staff were very friendly and helpful. However, the hotel is looking a bit tired and could do with a spruce up, eg, worn carpet, dated furnishings and badly scratched frames on the beautiful Olsen prints, expecially around the lift areas.
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Date of stay: January 2023
Value
Location
Service
Room Tip: the one bedroom apartments offeer great space
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Brilliant hotel Our suite was spacious and lovey, the location was perfect and the staff were friendly and extremely helpful. I would definitely stay here again when in Melbourne. Being in Chapel street was great as we were spoilt for choice with lots of great restaurants in easy walking distance.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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There was a loud noise from the air conditioner which affected our sleep greatly both nights. This was reported to the reception but no offer to move rooms or of compensation was made. The room was the smallest possible version of the deluxe studio as it was positioned at the join between the two sections. Paid about $30 more a night than if I had booked on the day. Naturally a great location.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olsen Hotel, Guest Services / Front Office at The Olsen Melbourne - Art Series
Responded Dec 28, 2022
Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management The Olsen Melbourne - Art Series
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Family of five able to be accomodated In one big room. Made our stay much more affordable. Hotel service was great. Restaurant was great for dinner and for the most part great for breakfast, only one meal not great value for what I was paying $28 I expected more.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Olsen Hotel, Guest Services / Front Office at The Olsen Melbourne - Art Series
Responded Dec 28, 2022
Dear ElequinDeChante, We very much appreciate your comments regarding your stay at The Olsen Melbourne - Art Series It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Appreciate your feedback regarding breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management The Olsen Melbourne - Art Series
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$114 - $156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
art series - the olsen hotel melbourne
LOCATION
AustraliaVictoriaGreater MelbourneSouth YarraChapel Street
NUMBER OF ROOMS
229
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Frequently Asked Questions about The Olsen Melbourne - Art Series
Which popular attractions are close to The Olsen Melbourne - Art Series?
Nearby attractions include Rush Escape Game - South Yarra (0.2 miles), Palace Cinema Como (0.1 miles), and Katuk (0.3 miles).
What are some of the property amenities at The Olsen Melbourne - Art Series?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Olsen Melbourne - Art Series?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Olsen Melbourne - Art Series?
Guests can enjoy an on-site restaurant and free instant coffee during their stay.
Is parking available at The Olsen Melbourne - Art Series?
Yes, parking is available to guests.
What are some restaurants close to The Olsen Melbourne - Art Series?
Conveniently located restaurants include Cucinetta, Burch & Purchese Sweet Studio, and Squires Loft South Yarra.
Are there opportunities to exercise at The Olsen Melbourne - Art Series?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is The Olsen Melbourne - Art Series located near the city center?
Yes, it is 0.4 miles away from the center of South Yarra.
Are any cleaning services offered at The Olsen Melbourne - Art Series?
Yes, dry cleaning and laundry service are offered to guests.
Does The Olsen Melbourne - Art Series offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Olsen Melbourne - Art Series?
Many travelers enjoy visiting Old Melbourne Gaol (2.7 miles), St. Patrick's Cathedral (2.2 miles), and The Johnston Collection (1.7 miles).