The room is very spacious. The staff are friendly and helpful. They help us to make a plan for our trip: what and where to eat, where to go and even how to bargain at the wet market . The location of the hotel is quite convenient for us. It's near the Bai Chay bridge to go to Hon Gai (where locals live, biggest wet markets in town..) and not too far from Sunworld amuse park. If you want a 2 -day trip full of fun ride with thrill games and water park, I really recommend you all to have a trip there. The food in Halong is tasty (especially seafood, it's must-try) Overall, nice staff, nice location, nice room, nice location.
HLP is a lovely hotel, nice rooms, excellent service and great location close to the beach. The restaurant serve good foods and for breakfast. I did feel relaxed and energized. The hotel staff are friendly, accommodating and very helpful.
We stayed here few days ago and experienced the best service so far. They are 4 stars hotel but the service is worth 5 star international. From reservations to check out, everything was so smoothly and fast. I want to say thanks to the Front Desk team, especially Tung, Hien and Duong. Duong contacted me upon arrival to ask for my ETA, lunch time to reserve a table, also IDs info to speed up check in. We arrived the hotel quite early and at the same time, it was very crowded by groups arrival. However, Hien still very professional and attentive to notice me about waiting time then process check in for me when she finished with the previous guest. Tung helped me from booking step, also assisted booking cable car ticket for my family. He gave some good tips and addresses for dining as well. The room itself is very spacious and cozy. We were lucky enough to get upgraded to 02 Suites Ocean view with bathtub. The facilities in the room are old but still feel modern though. I really like the hair dryer in the bathroom ^^ The hotel also located in very convenience location, easy to go anywhere around, approx 1km from the beach and Sunworld Halong Complex. Would definitely stay at this hotel again if I have a chance to visit Halong in future.…
We stayed in the hotel last couple of days and were impressed by your service. From security staffs at parking area to bellman who helped us open the door and assisted us with luggage. Check in was so fast and reception was so friendly (Mr. Son if I’m not wrong) although the lobby was so crowded at that time. We were escorted to the room by Mr. Tung. He also suggested and helped us to tailor our trip what to eat, what to do. The room was so fantastic with a very nice view. What a pity as we only spent 1 night there. We wish to have more time to stay with you! We will be back very soon! Thank you so much!
3 days ago, we decided to stay at Ha Long Plaza Hotel. The staffs here are very helpful. When I left my simming sunglasses, I phoned the Hotel to search around my room. Mr Son took charge of the duty and supported to send them back by Post. I am pleased with things here. Tks so much.