Second time staying here after staying three years earlier, Their does seem a general get less for what you pay for now, CHIC used to be free, you used to get four bottles in your room, Lobster was free, and prices have somehow gone up. Their are a lot of staff in training unsurprisingly after COVID and some are nowhere near up to what is required at present, service is hit and miss at the restaurants. A few areas around TRS are needing of TLC and distinct lack of umbrellas. We had suite with pool, and though room was perfect, their were towels and rubbish that had fallen from other rooms in the close by fauna. I am willing to give this hotel another shot as i do love it, but it will have to wait for a few more years,
Great place to stay. Highly recommend this hotel. Very clean. The butlers were so helpful and friend. The food was great. The staff throughout the entire facility were extremely friendly and accommodating. We loved the private beach and of course the drinks were fabulous.
My husband and I made our first trip to Mexico and chose the TRS Yucatan Hotel (adults only) at the Grand Palladium resort and were not disappointed! It's a HUGE location with 4 resorts on site. TRS-ROOMS We stayed in a poolside junior suite (villa 68) which was right behind the TRS Infinity Pool. VERY specious. CON -, you can't control the room temperature at all and they won't (or can't) set it below 21.5. POOLS The TRS pools, including the infinity pool, are spectacular. While we visited the large family pool at White Sand, we preferred the HUGE infinity pool (with 3 levels) by Helios and fronting on the sea. . FOOD The restaurants at TRS has the best food across all 4 resorts, in our opinion. While we didn't think overall the food was great, it was certainly "good" for the most part. STAFF/SERVICE ALL the resorts have the most incredible service and staff you can ever imagine!! Not one person ever passed us without some sort of greeting. Our butlers in Villa 68, Erasmo, Pauola & Berlynn were INCREDIBLE. ONLY REAL NEGATIVE After we checked in, we got taken to the "Palladium Travel Club" desk and were told we would get a tour of the resorts the next morning & breakfast. Plus 2 complimentary massages at the Spa. It's essentially a time share. Join the club for anywhere from $10K to $250,000 to get discounts on future travel. Everyday one of their reps would pester us. VERY annoying when you're trying to enjoy your vacation. All in all, definitely recommend this place. …
Awesome hotel! Probably the best hotel experience we had in all the recent years from everywhere we've traveled. Great service from our butlers Magy and Edoardo, did everything we asked for and even more. Plus the restaurants are amazing, beach club and breakfast too. Would definitely come back here. The romantic bungalows are 10/10!
Fabulous holiday, luxurious hotel and excellent food in Helios and La Boheme. Jose our cart driver was superb and was always there to save our legs from walking. Eduardo at the front desk was very helpful and gave us all the information we needed. Our butlers Connie and Cesar at building 62 were great and made sure we got our restaurant reservations and everything we needed for our room. We cant wait to return 😀😀😀
amazing service at your fingertips 24/7. The adults only was key for us having the best time for sure. we ventured out to other restaurant hotels and pools but TRS was the best for sure. Go to La hara beach for sure. exclusive TRS beach!
Everyone was very nice. Hotel was beautiful. Butlers Maggie and Eduardo were very helpful and took care of anything we needed. They knew we were out on an Al day adventure and left cold water next to the bed for us when we got back. Would definitely recommend.
Our butlers Roberto and Fernando were great! Very helpful and always with friendly attention and attitude. We had a waitress that was wonderful at El Gaucho and at Helios her name is Consuelo i beleive not sure of spelling. She was great.
I came here with my boyfriend to celebrate me graduating from nursing school. This trip was nothing short of amazing. Our butlers Luis & Eric were beyond helpful. When I come back, I must have them again. They deserve a raise.
Very good hotel with very good service. I would recommend for a hotel stay not as a visit to see Mexican culture. Food quality was above average and butler service by George, Adrian, & not least Andrea was of a high standard, Thank you. We enjoyed the glimpses of wildlife and the many iguanas which gave us plenty of entertainment.
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