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Carretera Chetumal - Puerto Juarez km 256 -100, Solidaridad 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Hotel direct offer!Extra 5% off w/ promocode
$352
Free cancellation until 05/29/22
Reserve now, pay at stay
$352
Free cancellation until 05/29/22
Reserve now, pay at stay
$363
$269
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Priceline$352
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TRS Yucatan Hotel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 6 hotels in Solidaridad
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
TRS Yucatan consists of 454 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, two exclusive swimming pools, plus one salt water pool, unlimited dinner reservations at the theme restaurants, private bars with premium beverages, 24 hrs room service, free Internet connection, bar service to the pools sun beds and an exclusive restaurants. Designed for adults only.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Languages Spoken
English, French, Spanish
Location
Full view
Contact
Carretera Chetumal - Puerto Juarez km 256 -100, Solidaridad 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee all Solidaridad rental cars
7009Reviews1708Q+A100Room tips
Reviews
Traveler rating
- 5,503
- 927
- 326
- 130
- 124
Time of year
Traveler type
Language
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Selected filters
- Filter
- English
Popular mentions
I've come here several times and always make it a point to order some drinks from Alfredo Terraza at the LA Terraza pool bar. Sadly the machine has been broken all week. Alfredo and I had asight running joke about it, UT this guy went above an beyond and had my coffee made before his shift so he could make his signature Frappachino with baileyBaileys! The employees here truly make this the best place to ever visit.
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Date of stay: January 2022Trip type: Traveled with family
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded today
Dear Sargegijoe. We want to thank you for your preference. Our mission is to turn customers into fans, and we are delighted to know that we have achieved this with you and that we have exceeded your expectations. We look forward to your return soon to the Mexican Caribbean, we will be more than happy to serve you. We send you our best regards. Regina Núñez. Hospitality Advisor.
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Great resort and secluded. Loved the adult only feel and non-rushed attitude the resort gave. Rooms were clean and staff was super attentive. It was a great first experience to Mexico for me and my wife.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded today
Dear zanechism All of our team at TRS Yucatan Hotel, we are very happy to receive comments like yours as we are pleased to know that you had a wonderful experience both in our resort and in our country. We hope to have you at home again very soon, it will be a pleasure to serve you. Best regards. Regina Núñez. Hospitality Advisor.
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My husband and I stayed at TRS for six days and had a wonderful time. The staff was friendly and helpful, the accommodations were first class, we enjoyed our own private pool which was heated, And the atmosphere was very laid-back and welcoming. We highly recommend this resort.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded today
Dear lababurek. We are delighted to hear that you and your husband had a wonderful time at TRS Yucatan Hotel. Enjoying our facilities, services and, above all, the friendliness of our people which is something that characterizes us and gives us great joy to share with our guests. Thank you for your recommendations, and we hope you can visit us again soon and serve you as you deserve. Best regards. Regina Núñez. Hospitality Advisor.
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First time here traveling with family and the staff has been amazing. Definitely schedule a tour of the grounds because the resort is big but has something for everyone. We had a tour with Diana and Abraham who were amazing. Biggest thing I researched before booking a resort was the food and this resort has not disappointed. Tons of options and never had a difficulty getting a dinner reservation.
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Date of stay: January 2022Trip type: Traveled with family
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded yesterday
Dear Guest, Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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Plunge pools were dirty, rooms smelled like must and mildew, food delivered via room service was cold, wait staff in restaurants got our orders wrong on numerous occasions, spa service was terrible - for example, we were brought into the "relaxation room" to relax before treatment, but there was nowhere for us to relax so we just stood there awkwardly, we were not directed to a changing room, instead we had to put the robes on in the middle of the lobby, there was a language barrier with staff where it was clear that they did not understand what we were trying to ask b/c their English was not great. The spa was noisy (thus not relaxing during treatment), there was no enforcement of having guests wear masks in the relaxation room with other people less than 6 feet away. THe restaurants often times brought us the wrong food. The positive of the trip was that the head butler, Betty was amazing and really tried to deliver high-quality service to change our negative impressions about the resort and service. We were on the verge of leaving the resort only 2 days into our 7 day reservation. Betty is an outstanding member of your team and understands how service should be delivered, but she is just one person. Her subordinate Alfredo, was terrible - on the day where we had a very bad experience at the spa, he was in my building at the butler desk (covering for our building butler) and asked me how were things going at the resort. I said not good, we have encountered some challenging issues, he just laughed and said "oh, ok." When I went to ask him a question, that I intended to ask my normal butler (question had nothing to do with the poor service I had experienced earlier that day) he said, oh your butler will be back in 15 min to help you, I am just covering for him. The issue with this scenario is that if you are senior bulter and you are covering for your subordinate, why can't you help me? I checked back after 15 min to see if the normal butler had come back, but at that point both Alfredo and the normal butler were no where to be found, so the desk was not covered. Alfredo was the absolute least helpful person on the staff that we encountered, and was intentionally deceitful which is not only unprofessional but inappropriate. The rest of the staff needs additional training on service, hospitality and attention to detail. I have NEVER stayed at a resort or hotel where the quality of service was so low.…
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
$257 - $594 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal suites yucatan by palladium hotel puerto aventuras, royal hotel puerto aventuras
FORMERLY KNOWN AS
The Royal Suites Yucatan by Palladium
LOCATION
MexicoYucatan PeninsulaQuintana RooSolidaridad
NUMBER OF ROOMS
454
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Claim Your Listing Frequently Asked Questions about TRS Yucatan Hotel
What are some of the property amenities at TRS Yucatan Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at TRS Yucatan Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at TRS Yucatan Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to TRS Yucatan Hotel?
Conveniently located restaurants include CHIC CABARET & RESTAURANT, Portofino Restaurant, and SPORTS BAR.
Are there opportunities to exercise at TRS Yucatan Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does TRS Yucatan Hotel have an airport shuttle?
Yes, TRS Yucatan Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does TRS Yucatan Hotel have airport transportation?
Yes, TRS Yucatan Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TRS Yucatan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does TRS Yucatan Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at TRS Yucatan Hotel?
The staff speaks multiple languages, including English, Spanish, and French.