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Carretera Chetumal - Puerto Juarez km 256 -100, Solidaridad 77710 Mexico
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TRS Yucatan Hotel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 6 in Solidaridad
Location
4.5
Cleanliness
4.8
Service
4.7
Value
4.5
GreenLeaders Silver level
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, French, Spanish
Location
Full view
Contact
Carretera Chetumal - Puerto Juarez km 256 -100, Solidaridad 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee all Solidaridad rental cars
7445Reviews1759Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
Second time staying here after staying three years earlier, Their does seem a general get less for what you pay for now, CHIC used to be free, you used to get four bottles in your room, Lobster was free, and prices have somehow gone up. Their are a lot of staff in training unsurprisingly after COVID and some are nowhere near up to what is required at present, service is hit and miss at the restaurants. A few areas around TRS are needing of TLC and distinct lack of umbrellas. We had suite with pool, and though room was perfect, their were towels and rubbish that had fallen from other rooms in the close by fauna. I am willing to give this hotel another shot as i do love it, but it will have to wait for a few more years,
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Date of stay: May 2022
Value
Location
Service
Helpful
Great place to stay. Highly recommend this hotel. Very clean. The butlers were so helpful and friend. The food was great. The staff throughout the entire facility were extremely friendly and accommodating. We loved the private beach and of course the drinks were fabulous.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded yesterday
Dear Guest, Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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My husband and I made our first trip to Mexico and chose the TRS Yucatan Hotel (adults only) at the Grand Palladium resort and were not disappointed! It's a HUGE location with 4 resorts on site. TRS-ROOMS We stayed in a poolside junior suite (villa 68) which was right behind the TRS Infinity Pool. VERY specious. CON -, you can't control the room temperature at all and they won't (or can't) set it below 21.5. POOLS The TRS pools, including the infinity pool, are spectacular. While we visited the large family pool at White Sand, we preferred the HUGE infinity pool (with 3 levels) by Helios and fronting on the sea. . FOOD The restaurants at TRS has the best food across all 4 resorts, in our opinion. While we didn't think overall the food was great, it was certainly "good" for the most part. STAFF/SERVICE ALL the resorts have the most incredible service and staff you can ever imagine!! Not one person ever passed us without some sort of greeting. Our butlers in Villa 68, Erasmo, Pauola & Berlynn were INCREDIBLE. ONLY REAL NEGATIVE After we checked in, we got taken to the "Palladium Travel Club" desk and were told we would get a tour of the resorts the next morning & breakfast. Plus 2 complimentary massages at the Spa. It's essentially a time share. Join the club for anywhere from $10K to $250,000 to get discounts on future travel. Everyday one of their reps would pester us. VERY annoying when you're trying to enjoy your vacation. All in all, definitely recommend this place. …
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Date of stay: May 2022
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded yesterday
Dear Guest, Thank you for staying at TRS Yucatan Hotel, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback. Your constructive comments are very important to us in helping to maintain our high quality standards. Thank you again for your feedback. We look forward to welcoming you on your next stay Kind regards, Kenia Rodriguez Hospitality SR Advisor
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Awesome hotel! Probably the best hotel experience we had in all the recent years from everywhere we've traveled. Great service from our butlers Magy and Edoardo, did everything we asked for and even more. Plus the restaurants are amazing, beach club and breakfast too. Would definitely come back here. The romantic bungalows are 10/10!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded yesterday
Dear Guest, Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again. Kind regards, Kenia Rodriguez Hospitality SR Advisor
Read more
Fabulous holiday, luxurious hotel and excellent food in Helios and La Boheme. Jose our cart driver was superb and was always there to save our legs from walking. Eduardo at the front desk was very helpful and gave us all the information we needed. Our butlers Connie and Cesar at building 62 were great and made sure we got our restaurant reservations and everything we needed for our room. We cant wait to return 😀😀😀
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded 2 days ago
Dear Discover 308253, We want to thank you for your good rating and comments about our service. It is certainly a pleasure for us to serve you and we are glad that the employees of our different areas have given you the attention that we instill daily to the resort team. We can't wait to share your comments with the TRS Yucatan Hotel staff. Warmest regards all the way to the United Kingdom. Brenda Basilio Gift Advisor
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amazing service at your fingertips 24/7. The adults only was key for us having the best time for sure. we ventured out to other restaurant hotels and pools but TRS was the best for sure. Go to La hara beach for sure. exclusive TRS beach!
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Review collected in partnership with this hotel
Date of stay: May 2022
Rooms
Service
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded 2 days ago
Dear Alicia V, It is fantastic to know that you have chosen TRS Yucatan Hotel to be part of your celebration. It is very important to us that you enjoy your stay and provide you with exceptional service, so we are pleased that you liked the personalized attention, the resort facilities and the beach so much. We look forward to having you back very soon. Best regards. Brenda Basilio Gift Advisor
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+1
Everyone was very nice. Hotel was beautiful. Butlers Maggie and Eduardo were very helpful and took care of anything we needed. They knew we were out on an Al day adventure and left cold water next to the bed for us when we got back. Would definitely recommend.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Some restaurants were hot and miss but plenty of restaurants between all the resorts to choose...
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Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded 2 days ago
Dear R1619VVbrandons, We really appreciate your review and comments. It is wonderful to read that the facilities and service provided by Maggie and Eduardo have met your expectations, as it is very important for us that you feel at home. Thank you for recommending us and we hope you will visit us again soon. Best regards all the way to Arizona. Brenda Basilio Gift Advisor
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Our butlers Roberto and Fernando were great! Very helpful and always with friendly attention and attitude. We had a waitress that was wonderful at El Gaucho and at Helios her name is Consuelo i beleive not sure of spelling. She was great.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded 2 days ago
Dear RCbeatcat, Thank you for choosing TRS Yucatan Hotel! The attention and quality service to our guests are our pillars every day and it is wonderful to know that Roberto, Fernando and Consuelo have done an exceptional job. We hope that on your next visit to the Riviera Maya you will choose us again as your first choice. Best regards. Brenda Basilio Gift Advisor
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I came here with my boyfriend to celebrate me graduating from nursing school. This trip was nothing short of amazing. Our butlers Luis & Eric were beyond helpful. When I come back, I must have them again. They deserve a raise.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded 2 days ago
Dear robinsonshadejah, Thank you very much for your review and comments about your stay at TRS Yucatan Hotel. It is definitely a pleasure to be a part of your achievements and what better that you decided to stay at this resort to celebrate your graduation. We can't wait to share your comments with Luis and Eric. Congratulations on your graduation! Brenda Basilio Gift Advisor
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Very good hotel with very good service. I would recommend for a hotel stay not as a visit to see Mexican culture. Food quality was above average and butler service by George, Adrian, & not least Andrea was of a high standard, Thank you. We enjoyed the glimpses of wildlife and the many iguanas which gave us plenty of entertainment.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Palladium Hotel Group, Atención al huésped/Recepción at TRS Yucatan Hotel
Responded 2 days ago
Dear S1534MMpaule, Thank you for choosing TRS Yucatan Hotel for a relaxing vacation. We are glad to know that the staff gave you warm attention to all your requirements and that the wildlife in every corner of the resort was a pleasant experience. We look forward to your visit again soon. Greetings all the way to Spain. Brenda Basilio Gift Advisor
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PRICE RANGE
$317 - $754 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal suites yucatan by palladium hotel puerto aventuras, royal hotel puerto aventuras
FORMERLY KNOWN AS
The Royal Suites Yucatan by Palladium
LOCATION
MexicoYucatan PeninsulaQuintana RooSolidaridad
NUMBER OF ROOMS
454
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Claim Your Listing Frequently Asked Questions about TRS Yucatan Hotel
What are some of the property amenities at TRS Yucatan Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at TRS Yucatan Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at TRS Yucatan Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to TRS Yucatan Hotel?
Conveniently located restaurants include CHIC CABARET & RESTAURANT, Tempayaky restaurante, and rodizio.
Are there opportunities to exercise at TRS Yucatan Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does TRS Yucatan Hotel have an airport shuttle?
Yes, TRS Yucatan Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does TRS Yucatan Hotel have airport transportation?
Yes, TRS Yucatan Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TRS Yucatan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does TRS Yucatan Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at TRS Yucatan Hotel?
The staff speaks multiple languages, including English, Spanish, and French.