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Carretera Federal Chetumal- Puerto Juarez Km.259-100, Predio 3, Solidaridad 77710 Mexico
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About

#4 of 7 hotels in Solidaridad
Location
4.3
Cleanliness
4.4
Service
4.2
Value
4.1
GreenLeaders Silver level
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid internet
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Hotel links
Special Price:Extra 5% off w/ promocode

Location

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Carretera Federal Chetumal- Puerto Juarez Km.259-100, Predio 3, Solidaridad 77710 Mexico
Name/address in local language
Getting there
Cancun Airport49 miSee all flights
Aerodromo de Playa Del Carmen19 miSee all flights
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5817Reviews742Q+A100Room tips
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sheilaquintana wrote a review Yesterday
Fort Collins, Colorado1 contribution
The food all around was marginal. Not a great spot for the beach. Not much flexibility for dining schedules. Great rooms. Service was good . Did not like having to book through a third party - ran into issues with that.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded yesterday
Dear Mrs. Sheilaquintana, Thank you for choosing Grand Palladium White Sand Resort & Spa as your vacation destination and for taking the time to share your impressions about your experience. We deeply regret to read that your expectations were not met and that you left with a poor impression of our service. Rest assured that your observations will be shared with the Food & Beverage Management to review our standards and work on improving our services. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Travelgirl9190 wrote a review Jul 2022
Toronto, Canada62 contributions61 helpful votes
Hotel's Favorite
We arrived in June for our Honeymoon and I miss it already! I would like to provide an honest review of our stay and our experiences. When we first arrived, we were not happy campers. We had a terrible experience at the airport (the luggage guy stopped doing his job and we were left waiting over an hour for our luggage). Then it took over 2 hours to get to the resort. I would recommend a private transfer instead of the provided airline transfer. So when we arrived we were tired, hot and starving. Check in was easy, it wasnt busy so it was pretty fast. The Reception area is gorgeous and so clean. The staff was amazing in bringing us and our luggage to our bungalow on the lake. We did have one issue as our keys didnt work. The staff member who came with us told us to call the front desk but they told us we had to go back to the lobby. There was no information in the room which was a little frustrating but i will get back to that later. The main issue is that this hotel is too big and the map they provide as well as the app is useless when trying to find your way around. As mentioned above, we were starving and were trying to find a place to eat. There were a few ala cartes that we were easily able to find but we wanted to go to the buffet. Again, we were starving and didnt want to wait for someone to take our order and make the food. We couldnt find the buffet so had to settle for the Ribs and More a la cart. We discovered that this was a great choice as the food was excellent and the service was great! There were definitely pros and cons to our stay: Grounds: -As mentioned, this is a huge resort. There is a lot of walking to be done. There were a lot of things not opened on the White Sands side, so we had to go to Colonial often. The walking wasnt that bad though because we saw all kinds of cute critters a long the way! There were a ton of iguanas, different birds, capybaras, flamingos and Coatis. The coatis were my favorite! I feel like it took us a few days to become comfortable with all the walking paths and we were able to get to where we needed to go. It was nice to be able to go between the different hotels and be able to experience things from the other hotels. The grounds were also very clean the whole time we were there. Room: -We booked the Romance Bungalow on the Lake. It was an amazing room. I really liked the shower outside. it was nice to shower under the stars. The room was also very clean and well stocked. It wasnt too far from the pool or the lake. It was a bit of a walk to Colonial though. One issue we had with our room was the lake and the balcony. The lake was drained the second or third day we were there until the end of our visit which was really disappointing. We booked the room for the lake and the opportunity to use the canoes, which we were not able to do. The worst was the smell, it smelled all over the hotel and there was no compensation or not even any warning that this would be happening. We were not happy about this but the room did make up for it. Next, the balcony. I totally understand that we are in the jungle and things happen. However, they need to invest in plastic chairs/furniture. All of our furniture was covered in lizard or bird poo and was never cleaned. We didnt really get to enjoy the balcony. Pool: -We spend most of our days at the White Sand Pool and La Isla. We like la Isla better because it was more quiet. Both pools were great though! They were clean and refreshing. There were always plenty of places to sit in and out of the water. They always had activities to do as well. The one annoying thing was that they always had people coming to upsell the spa or their photographs. We said no everyday but they kept coming. They didnt really come as much at La Isla so we stayed there more often. I know thats their job but its frustrating when youre trying to relax and they keep trying to say their spiel even when you say no. Beach: -We knew prior to coming that the beach wouldnt be great so we expected it. The beach was really rocky in the White Sands area, and, to be honest, it wasnt much better further down. There were some clear spots but you had to wade through the sea weed or over the rocks. However, we always enjoyed an evening walk along the beach and i even managed to find some nice seashells! Thankfully the pools made up for the beach! Food: -The food was always great no matter where we went. The buffets were typically the same foods every day with small changes. There was always something for everyone and many choices to choose from. We went to both La Hacienda and La Dalia but we preferred La Hacienda. The a la carts we visted were really good. We visited: ribs and more, Portafino, El Rancho. We really enjoyed Portafino but the portion sizes were tiny! One of the issues with the food was there there were not many places open at White Sands so we had to go to Colonial a lot of the time for food. For example, the buffet doesnt open for lunch until 1 pm. we would get up at 6ish and would be having breakfast at about 7am. By 11 or noon we would be hungry again and there were no options at white sands. Thankfully we found the Sports Bar for lunch! We loved the Sports Bar! It was usually busy but we never had to wait a long time for food. It was also nice to get out of the heat for a little bit! Service: -The service here wasnt the best nor was it the worst. Cleaning service: -Whenever the room was cleaned, they always did a good job and amenities were always restocked. We had an issue a couple days, however, with the towels. One day they took all of the towels and left us with one used and one clean. I personally, as a woman, use two towels. One for myself and one for my hair. We had to call to ask for more towels . There was no directory near the phones so we didnt really know who to call. We tried calling the operator and they said someone would come. We waited over an hour. The maids also didnt speak english so it was hard to ask them for anything. We also had to ask for extra toilet paper a couple of times. The rest of our trip, the room was sufficiently stocked. Restaurant service: -The service in all of the a la carts was really good. They were all super friendly and we enjoyed our encounters with them. The service in the buffets wasnt always the greatest, The hostess's were always so nice and friendly. Sometimes the workers werent always friendly or werent always there. I know they are overworked and understaffed so i feel bad for complaining. One day, we spent the whole breakfast waiting for our cappuccinos at La Dalia, They ended up bringing mine but not my husbands, The guy said he would be back but he never came back and we ended up finishing our breakfast. Another time we had to get our own coffee from the machines at La Hacienda. Little things like this are really nothing but also change the experience from a 5* to a 4*. The bar staff were great as were the entertainment staff. Even though there were some issues with our stay, we had a lovely time and we really enjoyed our stay. It was amazing being in the middle of the jungle. I wouldnt say we would rush to come back but we wouldnt be against it given the chance. I think i would recommend staying in the Colonia side as it is closer to everything and there is a lot more to do. We didnt really spend a lot of time at Kantaneh except for the lobby area. The lobby was beautiful as well and was also close to most things. This resort has something for everyone and is absolutely beautiful and clean. I wouldnt let the bad reviews keep you from coming here. There were some issues but there are issues everywhere. its really what you make of it. I would recommend this resort!
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded Jul 20, 2022
Dear Guest, First of all, we want to thank you for making us your chosen Hotel for your Caribbean Honeymoon. While we're glad you enjoyed your time with us, we regret that your experience was anything less than perfect. We hold ourselves to a higher standard, so we'll be sure to discuss your concerns with the appropriate members of our team so that we may improve moving forward. We are already looking forward to welcoming you once again, in order to have the opportunity to surpass all your expectations. We are always at your service in this your home. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abby R wrote a review Dec 5
2 contributions
Enjoyed the atmosphere and the attention given by Miguel and Natalio at Bahia Braza! They insured we were well taken care of and refilled our drinks prior to going empty! Very friendly and hospitable. Will for sure be returning. The food was also very good.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded yesterday
Dear Guest, We very much appreciate you taking the time to share your feedback with us regarding your experience. I very much look forward to sharing your thoughts with my team, especially Miguel and Natalio, so they can see the impact they had on your overall experience. Thank you again for choosing Grand Palladium, and we hope to host you again in the future! Kind regards, Kenia Rodriguez Hospitality SR Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin C wrote a review Dec 5
My husband and I would like to thank HECTOR from Room Service for helping us place our order for room service dinner. We were having difficulty with the online Room Service menu (as we always do trying to navigate the apps at these all-inclusive resorts) ( just put a laminated menu in the room already, but that would make it too convenient for the guest to order...) Anyway, HECTOR went above and beyond going over the entire menu with me while I jotted down the missing items. He had excellent communication skills, and explained how accommodating they could be with adjustments. He was overly patient with me and my repetitive phone calls and treated me to a regional specialty, the famous Cochinita Pabil, as a courtesy for the difficulty. He was sooo kind and I just want to make sure he doesn't go unrewarded for his exemplary service. We are eagerly awaiting our dinner, as a quick siesta turned into a much needed hardcore sleep, and we missed our dinner reservation entirely... Our dinner just arrived, and ANGEL was great going over all the items and condiments with Kevin. Angel was appreciative, very nice looking and well groomed. He seemed very down-to-earth too, which sometimes can be a little intimidating and uncomfortable having a stranger coming into your room, but he served in a dignified manner while still being very friendly. Everything looks awesome and smells great! AND boy oh boy the Conchita Pabil is really good, but HOLY COW the SAUCE IS HOT!! BUT GOOD! Feliz Navidad! Thanks again especially to Hector for making it all possible and a pleasant experience! Renata and Kevin
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded 2 days ago
Dear Mrs. Renata and Mr. Kevin, We're so glad that you've enjoyed your room service dinner. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service, and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christine S wrote a review Dec 4
1 contribution
Amazing stay! Beautiful location. Staff went above and beyond, especially concerning my son’s food allergies. Big thanks to all the Chefs and servers. I wish I could remember all your names. It was usually a team effort to find safe and tasty options. We appreciate the efforts so much! Alfredo did a great job of making suggestions and checking in on us. Alberto in Junior club was awesome! Everyone was amazing!
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded 2 days ago
Dear Guest, Thank you very much for appreciating our service for people with allergies, we are grateful to know that your son to enjoy her foods, we invite all our future travelers to travel without fear in Grand Palladium White Sand Resort & Spa we take care of satisfying even the most demanding taste. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eddierobinson wrote a review Dec 4
12 contributions1 helpful vote
+1
My wife and I stayed at white sands as travel members for almost the whole month of October, I will try and review all areas. Travel club check in and help through out our stay, Lisandra was amazing! She always went out of her way to ask us if everybting was ok and to arrange anything we needed. Paul our concierge was also very helpful and always stopped whatever her was doing if he seen us in lobby and came out and asked us if we needed anything or if we were happy. Members beach club, Ernesto, Adela, victor are always amazing and first to greet you with a smile and truly do everything they can to make you comfortable and not want for anything! Benjamin, Manuel, Juan were amazing bartenders and all went out of their way to get us anything we requested as well as the girls at the pool, sorry I can’t remember their names but they were always on top of things. This was our third stay for the year and the longest and it never gets old. The food was amazing we were never hungry and had absolutely no complaints. We believe that the whats app has some attention lacking and found it easier to just go to lobby and ask for anything we wanted. The cart guys were always stopping to ask if we needed a ride and were always busy, you never had to wait long at all for a ride. We went to a lot of the shows at first and they are amazing, you can really tell how hard they work at providing top notch entertainment. The spa services were stellar as always. We have already booked for April and will be returning with our 6 yr old granddaughter who had accompanied us last April and cannot wait to go again. The staff at the moon bar every night were incredible! Sarah always asked how our day was and had some new cocktail for people to try! I’m sorry if I missed names the staff is truly outstanding and do whatever they can to make your stay incredible.
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: Bring basic meds and insulated mugs so you don’t have to purchase anything. Also bring pool toys...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded 3 days ago
Dear Mr. Eddierobinson, Thank you so much for sharing with us the details of your stay, it is very motivating to hear from our guests how the work and effort of the staff has been appreciated, our team has an only goal, and that is to surpass every guest expectation. We were very pleased to pamper you, and we are very grateful to learn from your review that we have fulfilled your satisfaction. I will share your kind comments with our staff. All the staff members you mention will be recognized for their commitment and terrific work. Thank you again for your lovely review. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ayesha H wrote a review Dec 3
Amazing hotel with delicious restaurants. La Lola was a stand out and the waiter Daniel was so attentive and even got the chef to make a custom dish for me as I was vegetarian. Would recommend to all!
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded 4 days ago
Estimada 176ayeshah, Gracias por el tiempo dedicado para compartir su valioso comentario sobre lo fue su estancia en Grand Palladium White Sand Resort & Spa. Diariamente nos preocupamos por innovar nuestros servicios, sin perder la calidez y hospitalidad con la que atendemos a cada uno de nuestros huéspedes, por lo que estamos complacidos de leer que el servicio en “La Lola” fue único y digno de repetir, ya que nos encantaría su visita muy pronto. Nada nos alegrará más que volver a tenerla con nosotros y continuar consintiéndola con la excelencia que se merece. Cordialmente, Brenda Basilio GIFT Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cecilia F wrote a review Dec 3
Orlando1 contribution
I selected this place randomly and it is everything you expect from an All-Inclusive resort. It was worth every penny for the cost. I felt safe and they catered to my every need. I am definitely returning back.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded 4 days ago
Dear Cecilia F, Thank you very much for her comments about her experience at Grand Palladium White Sand Resort & Spa. Nothing makes us more happy than knowing that our guests enjoy their vacations and that they take excellent memories of the most special moments they enjoyed thanks to the service of our staff. Without a doubt, we will not pass up the opportunity to congratulate the entertainment team for such excellent service provided. We are delighted to know that you plan to return, we will always be waiting to serve you again. Best regards, Brenda Basilio GIFT Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael P wrote a review Nov 2022
Moseley, Virginia4 contributions
Overall a good vacation. Several problems with restaurant reservations. Turns out food in the buffets was better than in the individual restaurants. Employees were friendly and helpful. Rooms were clean but outdated.
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Review collected in partnership with RCI
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded 6 days ago
Dear Mr. Michael P, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and used to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ofjason wrote a review Nov 2022
1 contribution
If you've never been, this should be on your list of considerations, but it just wasn't the same visit as we took as a family back in 2011. My parents come here regularly, but this was their first visit back since covid and even they said it wasn't quite the same. Staff, food, accommodations, etc were top notch, but a bunch of little irritants added up to an overall feel of "it was missing something". Private shuttle from the airport and back could have been handled much better.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded 1 week ago
dear ofjason Thank you very much for having chosen us again to host your vacations after several years. We regret not having exceeded your expectations on this occasion, we have exceeded We have undergone great transformations that have made us reinvent effective strategies that help us achieve the satisfaction of you, our loyal guests! We hope you will give us another opportunity in the near future. Receive a cordial greeting. Regina Núñez. Hospitality Advisor.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$328 - $545 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium white sand hotel akumal, grand palladium white sand resort and spa, grand palladium white sand resort & spa, palladium white sands, grand palladium white sands resort
LOCATION
MexicoYucatan PeninsulaQuintana RooSolidaridad
NUMBER OF ROOMS
264
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GRAND PALLADIUM WHITE SAND RESORT & SPA - Updated 2022 Prices & Resort (All-Inclusive) Reviews (Solidaridad, Mexico)

Frequently Asked Questions about Grand Palladium White Sand Resort & Spa
What are some of the property amenities at Grand Palladium White Sand Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium White Sand Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium White Sand Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium White Sand Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium White Sand Resort & Spa?
Conveniently located restaurants include CHIC CABARET & RESTAURANT, rodizio, and Tempayaky restaurante.
Are there opportunities to exercise at Grand Palladium White Sand Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Palladium White Sand Resort & Spa have an airport shuttle?
Yes, Grand Palladium White Sand Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Palladium White Sand Resort & Spa have airport transportation?
Yes, Grand Palladium White Sand Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium White Sand Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium White Sand Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Grand Palladium White Sand Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.