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Grand Palladium White Sand Resort & Spa

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Carretera Chetumal - Puerto Juarez Km.256-104, Solidaridad 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Extra 5% off w/ promocode
Expedia.com
$271
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Free cancellation until 05/29/22
Booking.com
$292
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Free cancellation until 05/28/22
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Traveluro
$202
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Hotels.com$271
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Lol.travel$273
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (5495)
Pool & Beach (1279)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium White Sand Resort & Spa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 6 hotels in Solidaridad
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities).
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid internet
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
Spanish
Hotel links
Special Price:Extra 5% off w/ promocode

Location

Full view
Contact
Carretera Chetumal - Puerto Juarez Km.256-104, Solidaridad 77710 Mexico
Name/address in local language
Getting there
Cancun Airport49 miSee all flights
Aerodromo de Playa Del Carmen19 miSee all flights
See all nearby hotels
5010Reviews705Q+A100Room tips
Traveler rating
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Popular mentions
bridgetbaumhover wrote a review Yesterday
Madison, Wisconsin1 contribution
We had the perfect getaway at the Palladium. The resort was very quiet and relaxing. We traveled without our kids and enjoyed the adults only pools. Felt very safe about how they were handling masking and Covid. Loved our stay!
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
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Location
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Sleep Quality
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Émile M wrote a review Jan 17
1 contribution
Ernesto is the best ! We adore our vacation at the palladium travel club ! Great stay, great location and weather. Love it ! The food is really good and option for all taste. Many pools and the TRS section with no kids is great.
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Date of stay: January 2022Trip type: Traveled as a couple
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded yesterday
Dear milem154, We are delighted to read about your pleasant experience being served by Ernesto at our member's lounge by the beach; we are glad to know that you had the best moments of your holidays in his company. No doubt you are already a Palladium Fan, and it will be a pleasure to welcome you on your next visit to Mexico. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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Elizabeth H wrote a review Jan 14
SFO19 contributions4 helpful votes
Our experience was so comically horrible. This experience ties in quality with a place in Malaysia ($2 /night) where a rat pooped on my suitcase. Unlike that hotel, however, this one was a major splurge for us... and a total disappointment. The treatment we received from the front desk was so expertly terrible, it really could not be called incompetence. At check-out, I informed the front desk how dissatisfied we were, and their advice was to write a review. Okay! Examples, for illustrative purposes only: 1. We were promised a cot for our child when we booked. When we checked in, we were told repeatedly that our cot was coming (just 15 more minutes), until it was after 11pm, so I marched up to the front desk and was told, WE DO NOT HAVE COTS, there is no way you were told you were going to get a cot. 2. We were lied to regarding their ridiculous time-share scam. At check-in, the front desk guy told us they were having a party to celebrate 10 years of collaboration with Expedia and that we would get a special breakfast, 2 massages, a beach bag, some shirts, etc. We weren't super interested in the event and were eager to go to the pool but he sold our kids on it (don't you want a special t-shirt??). So, the next day we showed up and it's an elaborate "join our club for $30k for a 30y commitment" (not exaggerating), and we kept trying to ask to leave, but they kept saying, just 10m more, and we really did want the gifts they had promised us, so we waited, until at the end it was clear we were not going to join, so they didn't give us any of the gifts we were promised despite taking up 2 hours of our time. 3. We were flying back to the USA at the end of the trip, so we scheduled our COVID tests for our last day... but our COVID test was booked for 40minutes after the testing center at the hotel was closed. Luckily this was our last day and we had seen how ridiculous their operation was so we showed up before they closed... only to get an earful about how we're not supposed to come outside of our appointment time... yes, it is insane. I could say more, about the ridiculous process of obtaining "reservations" at restaurants, the repeated offers I got to "get high" while sitting at the beach with my young children, the BIRD POOP on our BED, you name it. But, this review has already taken up too much of my time. Save your money, and go elsewhere.
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Date of stay: January 2022
Rooms
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded 2 days ago
Dear Mrs. elizabethhN9220DA, Thank you for choosing Grand Palladium White Sand Resort & Spa as your vacation destination and for the time you have invested in sharing your opinion. We are really sorry to learn from your review that you would not return due to the situations you experienced during your recent stay. We appreciate your observations as they are really helpful for us to identify opportunity areas. All the Palladium family remains at your entire disposal, and we wish you all the best in your future trips to México. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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OjaiJohn wrote a review Jan 14
Ojai, California56 contributions35 helpful votes
The best rooms in the White Sands resort as the Beach Side Rooms -- building 58 or 59 -- second or third floor. There are no rooms at this resort with beach/ocean views. Beach Side does not mean ocean views. The food was good overall though three out of six of us got food poisoning. There is only about 100 feet of beach where one can walk into the ocean without tearing one's feet up with coral. This is on a mile long beach. But, the pools are very nice.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded 4 days ago
Dear Guest, Thank you for sharing your experience at Grand Palladium White Sand Resort & Spa with the readers of TripAdvisor. We deeply regret your stay was not up to your expectations regarding the type of room you booked. Our services and attentions are focused on satisfying our guests’ needs, and we regret not having achieved it with you. We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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rupsys2022 wrote a review Jan 12
Singapore, Singapore1 contribution1 helpful vote
bad internet in most of the rooms, maybe a bit better in the lobby, good food, cheap alcohol, hidden fees everywhere, nice area around, many good restaurants but not Portofino, shopping was expensive like everywhere,
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Palladium Hotel Group, Atención al huésped/Recepción at Grand Palladium White Sand Resort & Spa
Responded 1 week ago
Dear rupsys2022. Thank you for sharing your experience with us. We are saddened to know that on this occasion we have not met your expectations, we will certainly take into account your comments to improve our services as no one better than you to guide us on the road to success. We hope to have the opportunity in the near future to welcome you and impress you as you deserve. Best regards. Regina Núñez. Hospitality Advisor.
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PRICE RANGE
$199 - $408 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium white sand hotel akumal, grand palladium white sand resort and spa, grand palladium white sand resort & spa, palladium white sands, grand palladium white sands resort
LOCATION
MexicoYucatan PeninsulaQuintana RooSolidaridad
NUMBER OF ROOMS
264
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Frequently Asked Questions about Grand Palladium White Sand Resort & Spa
What are some of the property amenities at Grand Palladium White Sand Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium White Sand Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium White Sand Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium White Sand Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium White Sand Resort & Spa?
Conveniently located restaurants include CHIC CABARET & RESTAURANT, Portofino Restaurant, and SPORTS BAR.
Are there opportunities to exercise at Grand Palladium White Sand Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Palladium White Sand Resort & Spa have an airport shuttle?
Yes, Grand Palladium White Sand Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Palladium White Sand Resort & Spa have airport transportation?
Yes, Grand Palladium White Sand Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium White Sand Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium White Sand Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Grand Palladium White Sand Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.