Barcelo Maya Caribe
Carretera Chetumal-Puerto Juarez Km. 266.3, Solidaridad 77750 Mexico
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About
#4 of 10 hotels in Solidaridad
Location
4.4
Cleanliness
4.3
Service
4.2
Value
4.1
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Quiet
Languages Spoken
English, Russian, Spanish
Location
50Car recommended
Grade: 50 out of 100
11Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Carretera Chetumal-Puerto Juarez Km. 266.3, Solidaridad 77750 Mexico
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I visited this resort with my daughters and within the same year treated myself to a brief solo trip. The staff were incredible....Jonathan, Ivan, Victor...just to name a few. Exceptional customer care. Both stays were different but beautifully perfect, exactly what was needed each time! Food was great, entertainment, the beach, the fitness centre and classes...I came back rested and sun kissed although it could never be long enough! It was like a dream both times! The memories will last a lifetime <3 Highly recommend!!
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Date of stay: August 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maya Caribe, Director General at Barcelo Maya Caribe
Responded 2 weeks ago
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
5 stars for the location- beautiful gardens, decor,.pools and activities. But everything else ONE STAR was mediocre to plain horrible at best. Bad food, rooms, service, lots of red tape. More lists of things you can't do Customer service NON-EXISTANT
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: Check your rooms, bed/pillows for mold and showers for pubic hair. Buffet has mediocre food not...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maya Caribe, Director General at Barcelo Maya Caribe
Responded 2 weeks ago
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I didn't enjoy my stay. The floors swwat and become slippery and I fell and hit the back of my head. The food wasn't good at all. It was very clean, but the rooms are dated and in desperate need of a makeover. I wouldn't go back.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maya Caribe, Director General at Barcelo Maya Caribe
Responded 2 weeks ago
Although we sincerely regret reading that your stay at our Barceló fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice family hotel. Had a few problems with the room. Made several attempts to get the repairs and no one came to fix the problem. Definitely, was busy during my stay and all my activities were at the other hotels.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maya Caribe, Director General at Barcelo Maya Caribe
Responded 2 weeks ago
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Having a wonderful time so far. Just wanted to shout out to Jose Julian at the Caribe buffet during our lunch today. His charm and people skills are truly memorable! Not just saying this. This is not a solicited review. He wanted to chat and even gave us each a bottle of water to take with us. Thank you so much Jose! It's people like you that make the difference.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maya Caribe, Director General at Barcelo Maya Caribe
Responded 4 weeks ago
Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leticia at the Uspa is absolutely the best! I had my second 80 min sweedish massage from her (I specifically only requets her). Great pressure made sure I was comfortable and very friendly. I hope she stays forever ❤
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maya Caribe, Director General at Barcelo Maya Caribe
Responded 4 weeks ago
Thank you for your praise to our team, they work very hard every day to make sure our clients feel well taken care of at all times. We will convey your comments to all of them and we are sure that they will be delighted to know that their efforts have been appreciated.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
You have so much choice! There are buffets that serve all types of food and speciality restaurants Mexican, Spanish, Italian Japanese & a steakhouse plus there is also a French and a sea food restuarant The entertainment is very good especially the Micheal Jackson experience There are lots of options for pools with and without slides and there is alway entertainment and games you can join in with by the swim up pool or you can find a quiet spot by one of the other pools on on the beautiful beach
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: We went at this time of year to celebrate my birthday and we have had rain most days - but on the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maya Caribe, Director General at Barcelo Maya Caribe
Responded 4 weeks ago
we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On our first day as soon as we got off the bus, the bell boy/ reception guy told us we got “ upgraded” to a lower grade hotel than what we originally reserved and paid for.we had no choice but to go where they told us to go. Then at the reception desk, the staff was extremely rude and unhelpful. Our bags were never brought to our rooms after four hours of rooms being available. We all had to drag our bags to our rooms ourselves. Then the rooms keys kept deactivating weather we kept it away from other credit cards and our phones. They told us that they will require all the keys (plastic cards) when we checkout or there will be charges. Even for the lost towel keys they charged us $18.00 each card times four. Oh their buffet front door staff is more strict than a bouncer at a night club. We weren’t allowed to go in at 10:15pm and their operating times were from 5:00pm to 10:30pm. My friends were already in the buffet, sat at a table and even got their food but the front entrance manger won’t let us in with my 4 year old daughter who was hungry. Not only they didn’t let us in but we weren’t allowed to bring our food to our room or outside the buffet doors. So they threw all that food away instead of letting us eat it. Just a horrible horrible horrible experience. Never been to a resort like this in my life. I would not recommend this to my worst enemy. …
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maya Caribe, Director General at Barcelo Maya Caribe
Responded 4 weeks ago
Thank you for sharing a review of Barceló. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love the fact that there is so many activies within the resort to do that you don't have to leave if you don't want too. Staff was great. Would definity recommend for a family beach vacation adventure.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maya Caribe, Director General at Barcelo Maya Caribe
Responded 4 weeks ago
Thank you for your praise to our team, they work very hard every day to make sure our clients feel well taken care of at all times. We will convey your comments to all of them and we are sure that they will be delighted to know that their efforts have been appreciated.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's hard to write a review that covers all the details that end up making for a great stay. We love this part of Mexico, and have been lucky enough to visit the Riviera Maya multiple times in the past. As I type this, we are on our last night of this 6 night visit, but are already planning to return. For our trip, a few of the highlights are as follows: 1. This place is extremely well run. The staff are all amazing. The grounds are immaculate. This is in my opinion the best run of the 6 or so resorts I've been to. 2. We had a great time at all the restaurants and bars. At the Caribe pool bar, Daniel and Angel (and everyone else) were awesome! They had great energy and personalities, and kept everyone smiling and dancing. It was impressive to see them crank out drinks, while still managing to connect with people on a personal level and make everyone feel super welcome. I have to say it's very impressive to see them, and other staff working in this hot humid area but always smiling and connecting with all the guests. Thanks guys! We also spent a lot of time in the Caribe lobby bar, where we were also well attended to. Same thing at the Striker's Sports bar where Arturo and crew were smiling, and efficient making drinks. 3. The rooms and restaurants were all cool. The A/C worked great! I can't express how nice this was. In other stays in the area this was not the case at all.. 4. The service at the Caribe buffet was great. We ended up having Daniel as our server multiple times. He remembered us, and made us feel special in general. He had a great attitude and I appreciate how well he took care of my family during meals. 5. The waterpark on the side of the Mall was great. Its an additional fee, but to us it was well worth it. The water was a little bit cooler than the other pools, which made it even better 6. The little shops were great. It was super convenient to have the shopping so close, and all the shop owners were helpful and not at all pushy. One of the vendors told me he had been in the same spot for 7 years. 7. The beach was awesome, palm trees with shade, always easy to find a nice spot to sit in and soak in the amazing views 8. Pools were awesome too! Again, we didn't have to play games with towels, we always found a spot easily. Overall this is a very well run facility. Employees work hard, and managers are always walking around etc. We felt very welcome and very safe the entire time. We even went in and had a great conversation with Oscar and Makayla in the Barcelo Club office. Can't wait to return, this was the best of the resorts we've been to. All the small details added up to a wonderful vacation…
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maya Caribe, Director General at Barcelo Maya Caribe
Responded Aug 19, 2023
Thank you very much for sharing this great review of your recent stay at Barceló. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$194 - $339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya caribe hotel puerto aventuras, barcelo puerto aventuras, barcelo hotel puerto aventuras, barcelo maya caribe beach
LOCATION
MexicoYucatan PeninsulaQuintana RooSolidaridad
NUMBER OF ROOMS
414
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Claim Your ListingBARCELO MAYA CARIBE $192 ($̶2̶5̶6̶) - Updated 2023 Prices & Resort (All-Inclusive) Reviews - Solidaridad, Mexico
Frequently Asked Questions about Barcelo Maya Caribe
Which popular attractions are close to Barcelo Maya Caribe?
Nearby attractions include Cenote Cristalino (0.3 miles), Cenote Azul (0.5 miles), and Dolphinaris Barcelo (0.1 miles).
What are some of the property amenities at Barcelo Maya Caribe?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Barcelo Maya Caribe?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Maya Caribe?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Barcelo Maya Caribe?
Conveniently located restaurants include Kyoto Restaurant, Dolce Vita Restaurant, and Captain Morgan Grill & Pool Bar.
Are there opportunities to exercise at Barcelo Maya Caribe?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Barcelo Maya Caribe?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Maya Caribe offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barcelo Maya Caribe?
The staff speaks multiple languages, including English, Spanish, and Russian.
Does Barcelo Maya Caribe have any great views?
Yes, guests often enjoy the harbor view available here.