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Andaz Mayakoba Resort Riviera Maya

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Carretera Federal - Riviera Maya, Solidaridad 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1346)
Pool & Beach (424)
Room & Suite (242)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 02/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Andaz Mayakoba Resort Riviera Maya
Updated 02/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 6 hotels in Solidaridad
Location
Cleanliness
Service
Value
Travelers' Choice
Andaz Mayakoba Resort - named the #1 Resort in Mexico by Condé Nast Traveler's Readers' Choice Awards - is located within the exclusive private gated complex of Mayakoba, nestled on the coastline of the Mexican Caribbean. The luxury lifestyle resort is situated along 1 mile of stunning white-sand beach and surrounded by pristine natural beauty. Guests can enjoy exquisite gastronomy in five different restaurants, including Casa Amate, awarded one of the Top 120 Restaurants in Mexico by Culinaria Mexicana, and VB, our vegan bar, and Sotavento, a feet-in-the-sand experience. The resort's breathtaking design reflects the local Mayan culture and the lush nature that surrounds it. Andaz Mayakoba features 214 guestrooms, including 41 suites - all of which feature private plunge pool and enhanced benefits. Guests can also enjoy the world-class 9,688 square-foot Naum Wellness & Spa with Mayan-inspired rituals and hydrotherapy spaces, and a PGA-approved 18-hole championship golf course designed by golf legend, Greg Norman.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Happy hour
Poolside bar
Bicycles available
Canoeing
Diving
Golf course
Snorkeling
Bicycle tours
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Spanish, Portuguese
1759Reviews208Q+A100Room tips
Traveler rating
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Popular mentions
BeatrizCharleston wrote a review Yesterday
Charleston17 contributions21 helpful votes
We just returned from an amazing stay at Andaz Mayako Resort. It was truly a beautiful property, and the service we received from Celeste, the concierge was outstanding. Also Mariana and Daniel at the front desk was outstanding. The food was delicious, and getting around on the bikes was fantastic! We went for a wedding, and everything was just beautiful! We cannot wait to return!
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
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lmhagood wrote a review Jan 20
Texas35 contributions24 helpful votes
All praise for our most recent stay at Andaz Mayakoba. We visited mid-January and couldn’t have asked for a better vacation. After a hiccup with our first room Ignacio, one of the managers, was able to move us to a more preferable, and peaceful, Oceanview studio room. He was very helpful and really did his best to make sure we were happy with our room choice. Honestly, you cannot go wrong choosing any of the Mayakoba resorts, but I personally love the laidback style and personable service of the Andaz. A few people I want to compliment by name: our butler Denisse was super helpful with every single aspect of our trip, from dinner Reservations to Covid testing, she checked in on us frequently to make sure everything was running smoothly…she was amazing! Ivan, the super friendly bartender at Tinta Del Pulpo makes the best spicy margaritas and also was our server for a private beach dinner (which I highly recommend). The Eco Boat captains Noah and Juan were so friendly and knowledgeable about the wildlife and gave excellent tours of the beautiful Mayakoba lagoons. All of our servers at the beach, Sotavento, Cocina Milagro and Casa Amate were friendly and helpful and food was amazing. Also, make time for a couples hot stone massage at the spa…so good! I wish I could remember our aestheticians names because they were fantastic. Covid related: the hotel is doing an excellent job at handling all covid protocols and we felt very safe while we were there. Hotel is very clean and all staff were masked up and patrons wore masks in all restaurants from what I could see. As far as rooms, we booked a Lagoon King for our adult son which he loved. For my husband and I, I originally reserved a bi-level suite (not beachfront as those were unavailable at time of booking), but we ended up moving to an Oceanview studio due to some noisy construction going on across the golf course at the Fairmont. If you are going to splurge on the bi-level suite make sure you book the BEACHFRONT bi-level. Our golf course bi-level looked like it had seen better days and could use some TLC. Not worth the price. Although much smaller, we were very very happy with our Oceanview studio. It had a view of the ocean and the pool and was a very short walk to the beach. Next time I book I will try to get a beachfront studio.
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Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: Ocean view or beachfront studios are excellent and have private plunge pools. Private beachside...
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M0rris2212 wrote a review Jan 20
Pikesville, Maryland3 contributions
We had such an amazing time at the Andaz - Mayakoba. The staff are super helpful and the hotel has such a good vibe, its extremely peaceful and such a good place for a fun and enjoyable vacation. Looking forward to our next vacation
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
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Monica E wrote a review Jan 19
Brooklyn, New York16 contributions5 helpful votes
My 4th Andaz Property stay. And for good reason. Aside from the phenomenal and well-maintained grounds, facilities & location, it’s people like Jorge & Luis at the beach pool that make the trip and experience amazing. Attention to detail, personality and fun attitude is deserving of this review.
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Date of stay: January 2022Trip type: Traveled as a couple
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sonjasmiranda wrote a review Jan 18
Seattle, Washington1 contribution
This resort far exceeded my expectations. The property was incredible, both on the beach side and the lagoon side. The staff was amazing to us and the service was impeccable. They staff catered to our every need and we felt so well taken care of. The food was out of this world at every restaurant. We honestly were in heaven for 4 days! I would recommend this resort to everyone!
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
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PRICE RANGE
$220 - $488 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Andaz Mayakoba
LOCATION
MexicoYucatan PeninsulaQuintana RooSolidaridad
NUMBER OF ROOMS
214
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Frequently Asked Questions about Andaz Mayakoba Resort Riviera Maya
Which popular attractions are close to Andaz Mayakoba Resort Riviera Maya?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.3 miles).
What are some of the property amenities at Andaz Mayakoba Resort Riviera Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Andaz Mayakoba Resort Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Andaz Mayakoba Resort Riviera Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Andaz Mayakoba Resort Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Andaz Mayakoba Resort Riviera Maya?
Conveniently located restaurants include Punta Bonita at Rosewood Mayakoba, La Laguna, and Casa Amate.
Are there opportunities to exercise at Andaz Mayakoba Resort Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Andaz Mayakoba Resort Riviera Maya have an airport shuttle?
Yes, Andaz Mayakoba Resort Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Andaz Mayakoba Resort Riviera Maya have airport transportation?
Yes, Andaz Mayakoba Resort Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Andaz Mayakoba Resort Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Andaz Mayakoba Resort Riviera Maya?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.