Experience the breathtaking nature of the Gorkhi-Terelj National Park in Mongolia’s most luxurious and only 5-star hotel, Member of Small Luxury Hotels of the World. A mere 50 kilometers from the capital city of Ulaanbaatar, Terelj Hotel and Tereljmaa Spa offer sublime refuge surrounded by majestic mountains and the stunning tranquility of the Terelj River and sets a new standard for luxury, elegance and hospitality in Mongolia.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Trendy
Languages Spoken
Korean, Turkish
Location
Terelj Rd, Gorkhi Terelj National Park 211213 Mongolia
I brought 70 people to Terelj for a week long convention studded with excursions and learning programs.
Everyone at Terelj did their best to accommodate our wishes and necessities. Including the last minute organization of an outdoorsy cooking competition Masterchef style.
Two stars really excelled in this firmament of kindness. Nadaiv, the general manager, who went to great lengths to ensure our stay be seamless; and Arun, the outstanding chef, who every day at every meal would oversee all the kitchen operations to ensure to my people that their food in such a remote country and location was in fact the best it could be. And it was.
Such excellent and caring experience deserve all the stars it can get.
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Date of stay: August 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Sep 3, 2024
Dear Massimo, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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Chef Arun, cooked spectacularly for us every meal. He was very accommodating and cooked speacial food for my grandparents to meet very strict dietary requirements. He went above and beyond in every way possible to make us feel comfortable. He has rightly earned his spot as one of the best chefs in mongolia.
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Date of stay: July 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Jul 27, 2024
Dear Prithvis, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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We love it! What a magnificent experience, staying in this hotel in the beautiful Terelj National Park. You really feel you are in Mongolia here, it's not a typical high end corporate hotel, it has a heart and soul. So much gorgeous art everywhere, I would stay just for the art and antiques on display. The rooms are sumptuous, but what makes this place special is the staff. We travel all over the world, but we have never been so well taken care of as by the people of this hotel. As soon as we arrived we were greeted by F&B Manager Sanjeev and Exec. Chef Marvin, who wanted to make sure we were comfortable and wanted to talk to my husband about his gluten allergy and how they could accommodate it. We've never had that happen before. Then, every morning and at dinner Chef Arun would come to ask us what we wanted for breakfast and dinner -- anything we wanted! Chef Arun went above and beyond for us, even though the hotel was busy with other guests, every day he made sure to make us feel special and was eager to try new recipes for us. We will be so sorry to leave, the Terelj hotel already feels like home! We feel we are staying with friends. Kudos to the Mongolian private owner and General Manager for preserving this unique piece of Mongolian history and keeping standards so high and yet still so warm.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Jun 9, 2023
Dear Teresa E Bethesda , Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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Starting with the positive, this hotel may be the best in the area. And indeed, it's important to remember that you're in Mongolia, where standards are not the same as in many other places.
However, after reading other reviews, looking at photos, etc., I expected a lot more.
The hotel itself is nice, and probably was 'very nice' when it first opened. But, it's certainly lost its way.
The front desk staff were pleasant, but otherwise the staff were all very junior (many trainee's), did not speak English, and lacked training. There was no management presence in sight.
The food was simply not good. I hardly ate anything at dinner, gave back (unfortunately) an almost full plate of food, with no mention or question from the waiter. Simply took it away and brought me the bill. Breakfast was ok, but certainly not something special.
The hotel has an old world charm, but is very dated and in poor condition. And what makes it seem even more "eery", lights were either turned off or burned out throughout the hotel. Many hallways and spaces in the hotel were very dark - almost felt like a haunted house.
The pools looked very dirty and the jacuzzi was broken.
The bed was good (but small), bathtub showers were good.
Again, may be the best in the area and we certainly appreciated a good sleep and a nice shower. But if you're expecting 5-star luxury this is far from it - at least by international standards.
A little TLC (tender loving care) could go a long way.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Aug 26, 2023
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj we hope that last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try, every day, to provide the quality service that our guests expect. Yet I would like to apologize for those aspects of your stay that did not meet your expectations. We have taken your feedback into consideration and have communicated your sentiments to concern division leaders in efforts to improve on lacking areas. Once again, thank you for your valuable comments and looking forward to welcome you back at Terelj Hotel and Tereljmaa SPA! Kind Regards, NT Navaid Tehseen General Manager
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We were welcomed by a friendly receptionist who quickly allocated us our room which was comfortable and had great bedding. The shower in the room was cold every time we used it. The housekeeping staff were friendly and attentive.
There is a great swimming pool which, it seemed, we had exclusive use of due to the low level of occupancy. When present, the pool attendant was efficient at enabling pool bookings and providing materials for the pool and games room. The fitness room was well resourced, however, there was no attendant present on our second morning which made it difficult to start our workout.
The breakfast waiting service was good and on our second morning the quality and preparation of the food was very good. The dinner service was consistently excellent and the food delicious.
All spa experiences were very good and there was no need to make appointments due to the low number of guests. There was 40% discount offered on a number of treatments.
The facilities at this hotel are excellent. Some experiences are lacking, however, due to the absence of attendants during advertised hours of operation. I would expect better of a five star hotel.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Navaid Tehseen, General Manager at Terelj Hotel
Responded Jun 12, 2021
Dear Ibasi, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj; we hope that last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try, every day, to provide the quality service that our guests expect. We would like to apologize for those aspects of your stay that did not meet your expectations. We have taken your feedback into consideration and have communicated your sentiments to concern division leaders in efforts to improve on lacking areas. I would appreciate it if you give us an opportunity and allow us to welcome you back to prove our true services. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Ulaanbaatar, Mongolia! Best Regards, NT Navaid Tehseen General Manager
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We stayed there for a night following a few days in the Gobi and to be fair, it was a very welcome change to be able to sleep in a nice, comfortable bed and to have a nice shower. Other than that, the hotel is unfortunately far from what it claims to be (i.e. luxury), at least by internal standards.
The hotel, in general, needs a renovation and a lot more "soul". Many of the areas seemed deserted, with no lights, music or people and so felt like a "haunted house"...
The staff are pleasant enough but clearly lack training or any sort of charm. Maybe that's a language thing because they don't really speak English but either way, the service certainly didn't feel "luxury".
The food, including breakfast, was ok but nothing memorable.
All in all, I'm sure this is probably the nicest hotel in the area, for now, but just know that it's not "luxury"
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Aug 26, 2023
Dear Thundercat, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj we hope that last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try, every day, to provide the quality service that our guests expect. Yet I would like to apologize for those aspects of your stay that did not meet your expectations. We have taken your feedback into consideration and have communicated your sentiments to concern division leaders in efforts to improve on lacking areas. Once again, thank you for your valuable comments and looking forward to welcome you back at Terelj Hotel and Tereljmaa SPA! Kind Regards, NT Navaid Tehseen General Manager
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check in check out service was done very speedly and professionly. room was very warm comfortable to relax and it was so clean. there are 2 restaurant i had lunch and dinner. first river veiw restaurant was really good. veiw was great. staffs was very friendly, grooming nice proper dressing. dinner was in Argali lounge staffs served speedly and professionly, many kind of cocktail making great. Pool water was warm and fresh service freaking good. spa service was very nice.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Feb 6, 2024
Dear Nyamaa, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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I visited the hotel in October and then again in December for Christmas eve weekend with my family. Despite its opulent interiors it has a cozy vibe which makes it a home away from home overseen by their warm and friendly staff. A special mention to the F & B team and Chef Arun Singh for making the inhouse dining at the river view and Argali restaurant an eclectic experience. Personalised attention and welcome addition to the menu of delectable Lamb kadhai with parantha, biryani, butter chicken and rogan josh made for an awesome gastronomic experience. The variety of international dishes in menu ensured that everyones taste was catered. We loved being pampared!
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Apr 30, 2023
Dear 150anujaa, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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Good hotel and good service. The Sous chef Mr. Arun Kumar Singh took very good care of us and made some Indian dishes like brinjal curry and masala omelette for us. Thanks so much for your hospitality Mr. Singh.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Aug 26, 2023
Dear Nrao, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
i was staying with my husband very nice to enjoy this hotel because best place relaxing. food and service was extra ordinary staffs are friendly to talk with guest. food was very delicious and fresh. hotel room was clean and fresh air. Near from river and mountain even forest thats why very nice veiw from the terelj hotel. Pool has warm water and fresh pool service was good quikly and helpfull . we would like to stay terelj hotel always.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Feb 6, 2024
Dear Sergelen, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Gorkhi Terelj National Park area.
PRICE RANGE
$395 - $397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
terelj international hotel ulaanbaatar
LOCATION
MongoliaTov ProvinceGorkhi Terelj National Park
NUMBER OF ROOMS
52
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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