Terelj Hotel
Terelj Rd, Gorkhi Terelj National Park 211213 Mongolia
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About
4.5
#1 of 4 hotels in Gorkhi Terelj National ParkLocation
4.3
Rooms
4.2
Value
3.8
Cleanliness
4.7
Service
4.2
Sleep Quality
4.5
Experience the breathtaking nature of the Gorkhi-Terelj National Park in Mongolia’s most luxurious and only 5-star hotel, Member of Small Luxury Hotels of the World. A mere 50 kilometers from the capital city of Ulaanbaatar, Terelj Hotel and Tereljmaa Spa offer sublime refuge surrounded by majestic mountains and the stunning tranquility of the Terelj River and sets a new standard for luxury, elegance and hospitality in Mongolia.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Tennis court
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Paid wifi
Fitness / spa locker rooms
Sauna
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Concierge
Non-smoking hotel
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Fireplace
Room service
Safe
Minibar
Complimentary toiletries
Hair dryer
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Trendy
Languages Spoken
Korean, Turkish
Location
Terelj Rd, Gorkhi Terelj National Park 211213 Mongolia
Getting there
Buyant Uhaa Airport
33.8 mi•
See all flights
1 Attraction
within 5 miles
158Reviews2Q+A24Room tips
Reviews
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Detailed Reviews
We were welcomed by a friendly receptionist who quickly allocated us our room which was comfortable and had great bedding. The shower in the room was cold every time we used it. The housekeeping staff were friendly and attentive.
There is a great swimming pool which, it seemed, we had exclusive use of due to the low level of occupancy. When present, the pool attendant was efficient at enabling pool bookings and providing materials for the pool and games room. The fitness room was well resourced, however, there was no attendant present on our second morning which made it difficult to start our workout.
The breakfast waiting service was good and on our second morning the quality and preparation of the food was very good. The dinner service was consistently excellent and the food delicious.
All spa experiences were very good and there was no need to make appointments due to the low number of guests. There was 40% discount offered on a number of treatments.
The facilities at this hotel are excellent. Some experiences are lacking, however, due to the absence of attendants during advertised hours of operation. I would expect better of a five star hotel.
There is a great swimming pool which, it seemed, we had exclusive use of due to the low level of occupancy. When present, the pool attendant was efficient at enabling pool bookings and providing materials for the pool and games room. The fitness room was well resourced, however, there was no attendant present on our second morning which made it difficult to start our workout.
The breakfast waiting service was good and on our second morning the quality and preparation of the food was very good. The dinner service was consistently excellent and the food delicious.
All spa experiences were very good and there was no need to make appointments due to the low number of guests. There was 40% discount offered on a number of treatments.
The facilities at this hotel are excellent. Some experiences are lacking, however, due to the absence of attendants during advertised hours of operation. I would expect better of a five star hotel.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Navaid Tehseen, General Manager at Terelj Hotel
Responded Jun 12, 2021
Dear Ibasi, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj; we hope that last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try, every day, to provide the quality service that our guests expect. We would like to apologize for those aspects of your stay that did not meet your expectations. We have taken your feedback into consideration and have communicated your sentiments to concern division leaders in efforts to improve on lacking areas. I would appreciate it if you give us an opportunity and allow us to welcome you back to prove our true services. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Ulaanbaatar, Mongolia! Best Regards, NT Navaid Tehseen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love it! What a magnificent experience, staying in this hotel in the beautiful Terelj National Park. You really feel you are in Mongolia here, it's not a typical high end corporate hotel, it has a heart and soul. So much gorgeous art everywhere, I would stay just for the art and antiques on display. The rooms are sumptuous, but what makes this place special is the staff. We travel all over the world, but we have never been so well taken care of as by the people of this hotel. As soon as we arrived we were greeted by F&B Manager Sanjeev and Exec. Chef Marvin, who wanted to make sure we were comfortable and wanted to talk to my husband about his gluten allergy and how they could accommodate it. We've never had that happen before. Then, every morning and at dinner Chef Arun would come to ask us what we wanted for breakfast and dinner -- anything we wanted! Chef Arun went above and beyond for us, even though the hotel was busy with other guests, every day he made sure to make us feel special and was eager to try new recipes for us. We will be so sorry to leave, the Terelj hotel already feels like home! We feel we are staying with friends. Kudos to the Mongolian private owner and General Manager for preserving this unique piece of Mongolian history and keeping standards so high and yet still so warm.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Jun 9, 2023
Dear Teresa E Bethesda , Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I brought 70 people to Terelj for a week long convention studded with excursions and learning programs.
Everyone at Terelj did their best to accommodate our wishes and necessities. Including the last minute organization of an outdoorsy cooking competition Masterchef style.
Two stars really excelled in this firmament of kindness. Nadaiv, the general manager, who went to great lengths to ensure our stay be seamless; and Arun, the outstanding chef, who every day at every meal would oversee all the kitchen operations to ensure to my people that their food in such a remote country and location was in fact the best it could be. And it was.
Such excellent and caring experience deserve all the stars it can get.
Everyone at Terelj did their best to accommodate our wishes and necessities. Including the last minute organization of an outdoorsy cooking competition Masterchef style.
Two stars really excelled in this firmament of kindness. Nadaiv, the general manager, who went to great lengths to ensure our stay be seamless; and Arun, the outstanding chef, who every day at every meal would oversee all the kitchen operations to ensure to my people that their food in such a remote country and location was in fact the best it could be. And it was.
Such excellent and caring experience deserve all the stars it can get.
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Date of stay: August 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Sep 3, 2024
Dear Massimo, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Starting with the positive, this hotel may be the best in the area. And indeed, it's important to remember that you're in Mongolia, where standards are not the same as in many other places.
However, after reading other reviews, looking at photos, etc., I expected a lot more.
The hotel itself is nice, and probably was 'very nice' when it first opened. But, it's certainly lost its way.
The front desk staff were pleasant, but otherwise the staff were all very junior (many trainee's), did not speak English, and lacked training. There was no management presence in sight.
The food was simply not good. I hardly ate anything at dinner, gave back (unfortunately) an almost full plate of food, with no mention or question from the waiter. Simply took it away and brought me the bill. Breakfast was ok, but certainly not something special.
The hotel has an old world charm, but is very dated and in poor condition. And what makes it seem even more "eery", lights were either turned off or burned out throughout the hotel. Many hallways and spaces in the hotel were very dark - almost felt like a haunted house.
The pools looked very dirty and the jacuzzi was broken.
The bed was good (but small), bathtub showers were good.
Again, may be the best in the area and we certainly appreciated a good sleep and a nice shower. But if you're expecting 5-star luxury this is far from it - at least by international standards.
A little TLC (tender loving care) could go a long way.
However, after reading other reviews, looking at photos, etc., I expected a lot more.
The hotel itself is nice, and probably was 'very nice' when it first opened. But, it's certainly lost its way.
The front desk staff were pleasant, but otherwise the staff were all very junior (many trainee's), did not speak English, and lacked training. There was no management presence in sight.
The food was simply not good. I hardly ate anything at dinner, gave back (unfortunately) an almost full plate of food, with no mention or question from the waiter. Simply took it away and brought me the bill. Breakfast was ok, but certainly not something special.
The hotel has an old world charm, but is very dated and in poor condition. And what makes it seem even more "eery", lights were either turned off or burned out throughout the hotel. Many hallways and spaces in the hotel were very dark - almost felt like a haunted house.
The pools looked very dirty and the jacuzzi was broken.
The bed was good (but small), bathtub showers were good.
Again, may be the best in the area and we certainly appreciated a good sleep and a nice shower. But if you're expecting 5-star luxury this is far from it - at least by international standards.
A little TLC (tender loving care) could go a long way.
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Date of stay: August 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Aug 26, 2023
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj we hope that last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try, every day, to provide the quality service that our guests expect. Yet I would like to apologize for those aspects of your stay that did not meet your expectations. We have taken your feedback into consideration and have communicated your sentiments to concern division leaders in efforts to improve on lacking areas. Once again, thank you for your valuable comments and looking forward to welcome you back at Terelj Hotel and Tereljmaa SPA! Kind Regards, NT Navaid Tehseen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent two nights at this wonderful hotel in the National Park on the Terelj River. This hotel is a must stay if you come to Mongolia (approx 1.5 hours out of UB). The views, the service and the hotel is absolutely wonderful 5 star. Chimgee (apologies if spelt wrong) did a wonderful job and her team were outstanding. I would say that a hotel of this class should have an updated sound system, that would be the only downside to my visit. The room I stayed in was immaculate and housekeeping was to the highest standard. I will be back towards the end of the year for another couple of nights. I Highly recommend the spar service and rooms...one word would describe the Day Spa and that would be "Palatial".
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Date of stay: July 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Navaid Tehseen, General Manager at Terelj Hotel
Responded Jun 12, 2021
Dear Dntrip, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj; we hope that last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try, every day, to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Ulaanbaatar, Mongolia! Best Regards, NT Navaid Tehseen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although this is not a new hotel it is very nice and clean and gives an impression of Mongolian Glamour. I loved the stands with Mongolian cultural artifacts and how the hotel is celebrating the local history.
Description of the room said luxurious bathroom and somehow I got a nice bathtub in my head whereas ours had a shower and was a tad bit too small to fit the description.
The staff was very friendly and we met their new sous chef Arun (arrived recently from India) and he suggested that he would cook us some great Indian food the following day. His cooking is great indeed and we even had lunch custom made from him the day of departure. Highly recommend this place for a weekend stay away from the busy Ulaanbaatar.
Description of the room said luxurious bathroom and somehow I got a nice bathtub in my head whereas ours had a shower and was a tad bit too small to fit the description.
The staff was very friendly and we met their new sous chef Arun (arrived recently from India) and he suggested that he would cook us some great Indian food the following day. His cooking is great indeed and we even had lunch custom made from him the day of departure. Highly recommend this place for a weekend stay away from the busy Ulaanbaatar.
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Aug 26, 2023
Dear Brynjarh, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed there for a night following a few days in the Gobi and to be fair, it was a very welcome change to be able to sleep in a nice, comfortable bed and to have a nice shower. Other than that, the hotel is unfortunately far from what it claims to be (i.e. luxury), at least by internal standards.
The hotel, in general, needs a renovation and a lot more "soul". Many of the areas seemed deserted, with no lights, music or people and so felt like a "haunted house"...
The staff are pleasant enough but clearly lack training or any sort of charm. Maybe that's a language thing because they don't really speak English but either way, the service certainly didn't feel "luxury".
The food, including breakfast, was ok but nothing memorable.
All in all, I'm sure this is probably the nicest hotel in the area, for now, but just know that it's not "luxury"
The hotel, in general, needs a renovation and a lot more "soul". Many of the areas seemed deserted, with no lights, music or people and so felt like a "haunted house"...
The staff are pleasant enough but clearly lack training or any sort of charm. Maybe that's a language thing because they don't really speak English but either way, the service certainly didn't feel "luxury".
The food, including breakfast, was ok but nothing memorable.
All in all, I'm sure this is probably the nicest hotel in the area, for now, but just know that it's not "luxury"
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Aug 26, 2023
Dear Thundercat, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj we hope that last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try, every day, to provide the quality service that our guests expect. Yet I would like to apologize for those aspects of your stay that did not meet your expectations. We have taken your feedback into consideration and have communicated your sentiments to concern division leaders in efforts to improve on lacking areas. Once again, thank you for your valuable comments and looking forward to welcome you back at Terelj Hotel and Tereljmaa SPA! Kind Regards, NT Navaid Tehseen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had almost 2 hrs journey from UB. Reached around in the mid afternoon. Welcomed from the entrance by hotel staff and had lunch at the restaurant in terrace. Beautiful view from there. Without any pollution had fresh air for breath. Had good lunch and dinner. Food was amazing and all the staffs are very kind. Service was Excellent. Really the great escape from the city life... Can enjoy every moment in great location.
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Date of stay: June 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Aug 27, 2022
Dear John , Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj; we hope that last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try, every day, to provide the quality service that our guests expect. Yet I would like to apologize for those aspects of your stay that did not meet your expectations. We have taken your feedback into consideration and have communicated your sentiments to concern division leaders in efforts to improve on lacking areas. Once again, thank you for your valuable comments and looking forward to welcome you back at Terelj Hotel and Tereljmaa SPA! Kind Regards, NT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chef Arun, cooked spectacularly for us every meal. He was very accommodating and cooked speacial food for my grandparents to meet very strict dietary requirements. He went above and beyond in every way possible to make us feel comfortable. He has rightly earned his spot as one of the best chefs in mongolia.
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Date of stay: July 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Jul 27, 2024
Dear Prithvis, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited the hotel in October and then again in December for Christmas eve weekend with my family. Despite its opulent interiors it has a cozy vibe which makes it a home away from home overseen by their warm and friendly staff. A special mention to the F & B team and Chef Arun Singh for making the inhouse dining at the river view and Argali restaurant an eclectic experience. Personalised attention and welcome addition to the menu of delectable Lamb kadhai with parantha, biryani, butter chicken and rogan josh made for an awesome gastronomic experience. The variety of international dishes in menu ensured that everyones taste was catered. We loved being pampared!
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Terelj Hotel, General Manager at Terelj Hotel
Responded Apr 30, 2023
Dear 150anujaa, Thank you for taking the time to write your review of our property, your comments are very much valued. We highly appreciate your comments regarding our guest service and extraordinary time you spent here at Terelj, we hope that would last for long with your tremendous memories. Our employees do take pride and joy in the workplace and take their roles very seriously and try every day to provide the quality service that our guests expect. Our commitment to grow within Mongolian Market will continue to ensure that we always exceed our guest’s expectations. Thank you again, and we look forward to seeing you on your next trip to Terelj! Best Regards, NT Navaid Tehseen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
it a indoor pool, I didn't use it during my stay, but I saw people using it
"If you are tall do ask for a room with a bed big enoughbfor you, some rooms have small beds."Read full review
"If you have young children , just ask if there are interconnecting rooms as we can't confirm."Read full review
ALSO KNOWN AS
terelj international hotel ulaanbaatar
LOCATION
MongoliaTov ProvinceGorkhi Terelj National Park
NUMBER OF ROOMS
52
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Terelj Hotel
Which popular attractions are close to Terelj Hotel?
Nearby attractions include Aryabal Meditation Temple (3.9 miles).
What are some of the property amenities at Terelj Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Terelj Hotel?
Top room amenities include a minibar, air conditioning, and a desk.
What food & drink options are available at Terelj Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Are there opportunities to exercise at Terelj Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Terelj Hotel have airport transportation?
Yes, Terelj Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Terelj Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Terelj Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Terelj Hotel?
The staff speaks multiple languages, including Turkish and Korean.
Does Terelj Hotel have any great views?
Yes, guests often enjoy the river view available here.