Novotel Sydney Parramatta
1,284 reviews
#9 of 12 Hotels in Parramatta
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350 Church St, Parramatta, New South Wales 2150 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (79)
Dining (54)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 12 hotels in Parramatta
Location
Cleanliness
Service
Value
Discover the exciting and diverse location of the 4.5 star Novotel Sydney Parramatta! Located in the cosmopolitan restaurant and bar precinct of Parramatta, this internationally branded hotel offers 194 accommodation rooms and caters to both the corporate or leisure traveller alike. After enjoying a relaxed day out with friends or a long day at the office, retire to your home away from home and be greeted by a friendly smile in the warm ambience of our Parramatta Hotel. Tantalise your taste buds in the hotel's 350 Restaurant & Lounge serving modern Australian cuisine. If you are feeling energetic, why not take advantage of the extensive leisure & parking facilities and treat yourself to a dip in the hotel's heated pool and spa.
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Full view
Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Car hire
Business Center with Internet Access
Parking
Wifi
Paid wifi
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast buffet
Complimentary instant cofffee
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Iron
Refrigerator
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Mid-range
Languages Spoken
English
Location
Full view
94Great for walkers
Grade: 94 out of 100
148Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
Contact
350 Church St, Parramatta, New South Wales 2150 Australia
Getting there
ParramattaSydney Trains11 min
Harris ParkSydney Trains19 min
Rental CarsSee all Parramatta rental cars
1,284Reviews6Q+A100Room tips
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Popular mentions
Have stayed at the property a number of times over the years. It is usually easy to get to by car but with the light rail construction going on out the front a different route is required but there is very little traffic which is a bonus. Bed was comfortable. I did notice the air conditioning noise when staying in a room on the 12th floor. The overnight parking fee was only $20. The property is in a good location to the eating precinct in Church street and across from the theatre. I also like that its quite close to the river which I enjoy walking along. Bankwest stadium is also a short walk.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
The room was not up to expectations at all. Definitely not 4.5 star. Bathroom mouldy, broken toilet and cramped. Bed not comfortable and sheet quality poor. Lied to about pending/bond charges and have been charged more than twice over for my entire stay as well as other charges. "Manager" who called regarding my direct review wasn't even authorised to resolve my issue. Wont be staying again or recommending to anyone. 4xphone calls, 1xdirect review, call to Accor customer service and still no resolution.
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Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Response from Ben Murphy, General Manager at Novotel Sydney Parramatta
Responded 2 weeks ago
Hi KateJ1986, Thank you for taking the time to write your review. We are sorry to hear that your stay did not meet your expectations and our usual high standards on this occasion. Further to your review, we understand your issue to be resolved from our end. Kind regards, Ben Murphy General Manager
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Another fantastic stay, I stay at this hotel a fare bit, it is not the closest Accor to my work but it is faultless, staff, meals and room are fantastic, the carpark is a little tight but always plenty of spaces close to the lifts.Great experience, will stay again soon ...
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Stayed 1 night with Mum and brother. Roadworks everywhere due to Light rail construction. Customer service at every touch point from phone reservations to breakfast service next morning was impeccable! So friendly and welcoming. Rooms were very comfortable and serviced well. Yes, they maybe a bit dated but everywhere covid safe including x2 persons only per lift and great location so close to great restaurants! We recommend going early to Holy Basil, Bay Vista Desserts. Riverside Theatre is directly across the road. Go for a lovely river walk close by if it's not too hot. Don't forget your swimmers as the pool is covid safe too, must book in. Breakfast on ground floor was great! Tasty and filling. Parking in basement is included in price-they will validate your ticket as many times as you want. Room service Fish & Chips was speedy and huge serving. Good wifi. Thank you for our mini staycation! We loved it all. …
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Date of stay: November 2020Trip type: Traveled with family
Helpful
Response from Ben Murphy, General Manager at Novotel Sydney Parramatta
Responded Dec 6, 2020
Dear AnnieT2161, Thank you for taking the time to write a review. We are so happy that you and your family had a great mini staycation with us and enjoyed our central location here in Parramatta. It is great to hear that your breakfast and room service were to your liking, your kind comments will be passed onto our team. On behalf of the entire team here at Novotel Sydney Parramatta, we look forward to welcoming you back to the hotel again soon. Kind regards, Ben Murphy General Manager
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All of the staff were very freindly and helpful. Whilst the rooms are renovated, the building is a bit old and tired. Access was a little difficult owing to roadworks associated with the light rail - likely to be ongoing for some considerable time. The evening meal in the restaurant was acceptable but not up to the standards of our previous visits.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Ben Murphy, General Manager at Novotel Sydney Parramatta
Responded Dec 6, 2020
Hi Gordon W, Thank you for taking the time to write a review. We are happy that staff were friendly and helpful to you during your stay. It is a shame to hear that your evening meal in our restaurant did not meet your standards on this occasion, your comments will be passed onto our Food and Beverage team. On behalf of the entire team here at Novotel Sydney Parramatta, we look forward to welcoming you back to the hotel again soon. Kind regards, Ben Murphy General Manager
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PRICE RANGE
$65 - $128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the sebel parramatta hotel parramatta, the sebel hotel parramatta
FORMERLY KNOWN AS
Sebel Parramatta
LOCATION
AustraliaNew South WalesGreater SydneyParramatta
NUMBER OF ROOMS
194
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Claim Your Listing Frequently Asked Questions about Novotel Sydney Parramatta
Which popular attractions are close to Novotel Sydney Parramatta?
Nearby attractions include Labyrinth Escape Rooms (0.1 miles), Riverside Theatres (0.05 miles), and St Patrick's Cathedral (0.1 miles).
What are some of the property amenities at Novotel Sydney Parramatta?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Sydney Parramatta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Sydney Parramatta?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Novotel Sydney Parramatta?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Novotel Sydney Parramatta?
Conveniently located restaurants include Kouzina Greco, Itihaas Indian Restaurant, and Sahra By The River.
Are there opportunities to exercise at Novotel Sydney Parramatta?
Yes, guests have access to a pool and a fitness center during their stay.
Is Novotel Sydney Parramatta located near the city center?
Yes, it is 0.3 miles away from the center of Parramatta.
Are any cleaning services offered at Novotel Sydney Parramatta?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Sydney Parramatta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Sydney Parramatta?
Many travelers enjoy visiting Old Government House (0.5 miles), St. John's Cemetery (0.6 miles), and Experiment Farm Cottage (0.8 miles).