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Holiday Inn Express Gloucester - South M5, Jct 12

750 reviews
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Traveler (65)
Room & Suite (33)
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Overview
  • Excellent33%
  • Very good46%
  • Average14%
  • Poor5%
  • Terrible2%
Travelers talk about
“bumble bee”(42 reviews)
“park and ride”(30 reviews)
“hi express”(12 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Bar/Lounge
Wheelchair access
Business Center
3.0 Star Hotel
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Rooms
Mar 5Mar 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (750)Write a Review
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Show reviews that mention
All reviewsbumble beepark and ridehi expresspub next doorhot foodbeansthe sofa bedfree breakfastthe pubclean roomsovernight stopstayed here for one nightbusiness parkself serviceexcellent value for moneyshower roomroad noise
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1 - 5 of 731 reviews
Reviewed yesterday

We booked online and got a good rate for a weekday evening. We'd stayed before so knew what to expect. It's a standard hotel with basic amenities but perfectly comfortable. Our bathroom was showing it's age a little as there was lots of soap scum...More

Thank SnowyywonS
Hotel's Favorite
Reviewed January 14, 2018

We arrived tired, cold and hungry at 7.30pm on the Saturday night. We were welcomed by a very friendly, professional receptionist. She was very informative about the hotel and even showed us where breakfast would be served the following morning. Our room was coolish on...More

1  Thank Claire B
Response from HIE-Glos, Front Office Manager at Holiday Inn Express Gloucester - South M5, Jct 12Responded January 15, 2018

Dear Claire B, Thank you so much for such a thorough and lovely review of your recent stay with us. I'm delighted to see that you had a comfortable and quiet stay! I'm also glad to see that you found our location to be suitable...More

Reviewed 4 days ago

Our second visit as hotel is ideally placed for visiting the local area. Reception and welcome was friendly, the room spotlessly clean, the wall heater worked efficiently. Comfy bed, in fact almost missed breakfast which ran until 9.30am as so snug and warm! Breakfast was...More

Thank bazjs
Response from Sylwia B, Manager at Holiday Inn Express Gloucester - South M5, Jct 12Responded 3 days ago

Dear Bazjs, Thank you for your valued feedback regarding your recent stay with us. It is fantastic to see that your second visit to Gloucester was good and you found your room clean and comfortable. I am happy to see that you enjoyed our inclusive...More

Reviewed 1 week ago

Stayed at this Hotel in December. At that time, I was blown away at how professional, friendly and helpful all the staff were. I was blown away when I saw the room. Very well kept, clean and welcoming. The bar and dining areas were also...More

Thank Mike K
Response from Sylwia B, Manager at Holiday Inn Express Gloucester - South M5, Jct 12Responded 1 week ago

Dear Mike K, Thank you for taking time to review your recent stay with us. I am pleased to hear that our team was professional, friendly and welcoming as we strive to provide the best customer service to all our guests. It is also fantastic...More

Reviewed 1 week ago via mobile

See previous comment regarding this once great hotel, stayed for years but a change in staff this place has gone to a all time low, know most of staff after the years I stayed there and the amount of colleagues I put to this hotel,...More

Thank Robert C
Response from Sylwia B, Manager at Holiday Inn Express Gloucester - South M5, Jct 12Responded 1 week ago

Dear Robert C, Thank you for taking time to share your booking experience with us. It is unfortunate to hear that you have experience issues on the time of the booking and we were not able to fulfill your requirements. From your review I am...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Meeting Rooms
Breakfast included
Business Center with Internet Access
Things to do
Bar/Lounge
Details
Price range
$64 - $151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
$64 - $151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveler (65)
Room & Suite (33)
Dining (8)
Questions & Answers
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SusannaTan
November 20, 2017|
AnswerShow all 7 answers
Response from jobby86 | Reviewed this property |
Gloucester cathedral is about 20 minutes away it doesn't take long to get around it though , although it is nice to see where parts of Harry potter were filmed . the town is pedestrianised although if they have no events on... More
1
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TillyGloucester
November 6, 2017|
AnswerShow all 3 answers
Response from HIE-Glos | Property representative |
Dear TillyGloucester, Thank you for your enquiry. As per our website we do in fact allow pets. There is a £30 cleaning cost to make the room allergen free. Pets are free to join you in the public areas (except during... More
0
Votes
TillyGloucester
November 6, 2017|
AnswerShow all 6 answers
Response from HIE-Glos | Property representative |
Dear TillyGloucester, Thank you for your enquiry. As per our website we do in fact allow pets. There is a £30 cleaning cost to make the room allergen free. Pets are free to join you in the public areas (except during... More
0
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Room Tips
"Sometimes the bar is a little noisy, so pick a room on 1st floor or above, away from lift, if noise is an..."
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"Rooms facing the main road have extra sound proofing so it doesn't matter what room you get."
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"say what type of room you want and they do everything to suit you."
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"Upper floors are best but large car park so try to park close to the entrance for transfer of luggage."
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