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Bahia Principe Luxury Cayo Levantado

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32000 Dominican Republic
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Traveler (11618)
Pool & Beach (3388)
Room & Suite (2015)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Daily temperature and symptom checks for staff
  • Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Cayo Levantado
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.6
Facilities and services 2 pools 3 Jacuzzis with bar Large sun terrace and gardens with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, 1 tennis court Motorised water sports (additional charge) Store Heliport WiFi access in the lobby and in rooms (free of charge) Main buffet-style restaurant and 3 speciality restaurants 4 Bars Cocktail Lounge Snack-bar Wedding gazebo Rooms 268 rooms including 5 types Superior, Junior Suite, Superior Junior Suite, Deluxe Junior Suite and Beach Villas. Superior Junior Suites, Deluxe Junior Suites and Beach Villas are larger than the Junior Suite and Superior. Room facilities: King size four poster bed Air conditioning Ceiling fan Sitting area with desk Balcony or terrace Fully-equipped marble bathroom with hydromassage bath tub, separate shower, bidet, hair dryer and magnifying mirror Telephone in bathroom Don Pablo Collection amenities Bathrobe and slippers Radio alarm clock with iPod docking station Direct phone line (additional charge for external calls) Flat screen satellite TV Safe Mini-bar with alcoholic drinks Wifi (free of charge) Coffee-making facilities Ironing set 24 hour room service Evening downturn service Outdoor Jacuzzi (Deluxe Junior Suites) Butler service Pillow menu Aroma menu Beach Villas: Seafront location with outdoor Jacuzzi, pillow menu available on request, baggage unpacking and ironing service, laundry service (optional) Other services Medical and pharmacy service (additional charge for both) Stores in the hotel Heliport and private boat (available on request for an additional charge) Mainland reception and transfer by boat (included in the booking fee) Specialised service for organising weddings, events and anniversaries.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Free airport transportation
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Evening entertainment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Complimentary toiletries
Room service
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
Spanish
6290Reviews1564Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Karen G wrote a review Apr 2021
1 contribution5 helpful votes
I booked two reservations direct through the hotel for this resort in September of 2020 for February 2021. One week before our flight Bahia Principe emailed that our reservation was cancelled due to Covid. I had to scramble to find another hotel for our flights. That was the worst of it though. We had deposit on our 100% cancellable reservations. No one answers the customer service phone or email for this company. It’s been over two months, I was told over the phone two months ago I would receive a refund for both cancelled reservations. I still have not or have been able to get any one to answer my emails or calls. I have opened a dispute with my card and since only gotten one of the refunds. Still no one responds as I am still missing one refund for the other reservation which was on a different credit card. Horrible customer service. I wish I had gone through Expedia and not had this terrible headache. Hopefully now someone will get back to me about a refund for a reservation they cancelled.
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Date of stay: February 2021Trip type: Traveled
4 Helpful votes
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Response from Malen Villalonga, General Manager at Bahia Principe Luxury Cayo Levantado
Responded Apr 15, 2021
Dear Karen. Thank you for contacting Bahia Principe Luxury Cayo Levantado. In first place, we are very sorry for the inconveniences you have suffered. In order to assist you properly, we kindly ask you to please send us your booking number, travel dates and tell us under which name is it down to info.cayolevantado@bahia-principe.com. Waiting for your comments, Best regards. Guest Relations Department.
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Couples That Vacation Together wrote a review Dec 2020
Eau Claire, Wisconsin6 contributions11 helpful votes
We look for really unique Caribbean vacations, and this definitely was one we’ll never forget. Cayo was such a beautiful island. We loved our room in the main building with a patio the size of another entire room. The staff was lovely and really went above & beyond to ensure we were taken care of. The food was great, especially in the evenings at the variety of restaurants. We enjoyed snorkeling and scuba diving, walking the property, meeting cool people and relaxing on the gorgeous beach. You definitely feel like you’re off the beaten path on your own private island. It was romantic & serene, also fun to take part in evening activities and hit up the beach bar at the public beach at night for drinks, music & dancing. Not sure how anyone could say a negative word about this place, to be honest. We shall return one day to make more memories and would love to bring our kids here as well.
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Date of stay: February 2020Trip type: Traveled
5 Helpful votes
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Response from Yodalys Antúnez, Owner at Bahia Principe Luxury Cayo Levantado
Responded Dec 28, 2020
Dear Guest, We cannot tell you how glad we are to know that you liked our facilities and service. We feel very proud to learn that once again we reached our goal, exceed our guests satisfaction. Thank you so much for share this wonderful experience with TripAdvisor. Hope to see you very soon in our little paradise. Kindest regards, Yodalys Antúnez Online Reputation Department
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JC0579 wrote a review Dec 2020
New York City, New York15 contributions9 helpful votes
We traveled in July 2019 as a group of 9. Loved everything! Clean and friendly staff. They made you feel very welcome. Even the lifeguard made sure we were well on drinks and snacks! Drinks were great. Food was great. Rooms are very comfortable. Loved all their entertainments. They included all ages. Both private and public beach are beautiful. Will definitely visit again!
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Date of stay: January 2020Trip type: Traveled
3 Helpful votes
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Response from Yodalys Antúnez, Owner at Bahia Principe Luxury Cayo Levantado
Responded Dec 28, 2020
Dear Guest, Thank you for trusting to Bahía Principe Luxury cayo Levantado, such as special moment as it is your holidays. We feel so happy to read that you have enjoyed so much your stay with us. We hope to see you soon in our little paradise. Once again thanks a lot for your valuable comments. Yodalys Antúnez Online Reputation Department
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allergic24 wrote a review Aug 2020
Toronto, Canada17 contributions20 helpful votes
I have been on a quest to find the most stunning beach to relax on for me, and good diving for my husband. We stayed at a beach front villa, and the beach and view did not disappoint! The room was spotless, and due to the beach being under repair after a storm, only three villas were being used, so the location was quiet. Just not private. We expected lots of food traffic during the day, but at night the "romantic tub" was in in full view (and had no hot water), so do not expect privacy. I would recommend for those looking for a nice and quiet relaxing vacation; sun-seekers, whale watchers, maybe small groups. Not the most ideal for those who need tons of activities to keep them entertained. The grounds were unbelievably well cared for - the staff should be proud! My only note to management would be to take better considerations of food allergies; we emailed ahead and still were not able to confirm our needs until the second evening.
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Date of stay: February 2020
Value
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5 Helpful votes
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hernay05 wrote a review Mar 2020
1 contribution2 helpful votes
I loved everything about this hotel. Everyone was so nice. The employees were perfect. So attentive and friendly. The food amazing. I ate so much. So flavorful and so many options. The beach perfect. Best hotel !
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Review collected in partnership with Cancelon.com
Date of stay: March 2020
2 Helpful votes
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Hilary D wrote a review Mar 2020
Bobcaygeon, Canada6 contributions6 helpful votes
We just returned from a two week vacation at Bahia Levantado and it was amazing. The staff were incredible and the resort exceeded our expectations. Special mention goes to Omar pinales escare at the pool bar, fana Batista at reception and Juan working as a grounds keeper at the upper pool bar. The food was amazing, especially enjoyed the don pablo restaurant. We enjoyed that there were always loungers by the pool available anytime of the day. The grounds were beautiful and the whale watching was amazing ( take binoculars as we could see them from our own balcony)Most relaxing vacation ever. We stayed in the main building with a large balcony overlooking the ocean. The room was beautiful and the maid service was excellent. The nightly shows were great and usually ended around 10:30 or 11 pm. The Santo Domingo coffee is to die for ( we brought 4 bags home). If you like the hustle and bustle of other resorts this is not for you however if you want pure relaxation this is the place to go. i highly recommend this resort.
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Date of stay: February 2020
Value
Rooms
Service
2 Helpful votes
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Response from Safari21506987846, online reputation at Bahia Principe Luxury Cayo Levantado
Responded Mar 16, 2020
Dear guest, First and foremost, thank you for taking the time to write a review of your stay in our hotel. It is through communication of this nature that our guests give us an opportunity to reevaluate our performances, as well as to ensure that we maintain and deliver the level of service expected from us. Therefore we are extremely proud and happy for having left a pleasant memory. We really appreciate your nice comments regarding our hotel, rooms and services and even more the ones regarding our staff!. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer. We would like to have the opportunity to welcome you once again and provide you a wonderful vacation. Our warmest regards, Gelmi Castillo Online reputation Bahia Principe Luxury Cayo Levantado.
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Yves G wrote a review Mar 2020
Quebec City, Canada1 contribution
Hello, I never write a comment on the places I visit, but there I have to do it. We are a group of 6 and went from March 22 to 28, 2020. Only the beach which disappointed us all, we had excellent service throughout the week. I would like to thank the employees at the main buffet for exceptional service during our visit especially Carolina, Candido, Ester and Louis-Alberto. On the other hand, I would like to extend a special thank you to Daniel Fermin who allowed us all to live an experience worthy of the biggest hotels around the world with his quality of service. Thanks Daniel! "Excelente" Yves.
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Date of stay: February 2020
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Response from ORBPSAM, Online Reputation at Bahia Principe Luxury Cayo Levantado
Responded Mar 5, 2020
Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer. Regarding your comment about the beach, we would like to inform you that we certainly are working into improving the area after the latest storms damage that the coast line experienced. Unfortunately certain natural phenomena are very hard to control, such the currents of the ocean impacting that area. We hope to welcome you again to our beautiful island! Best regards, Genesis Jimenez Online reputation Bahia Principe Luxury Cayo Levantado
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Julee J wrote a review Feb 2020
1 contribution8 helpful votes
Hi Everyone, We just returned from a week's vacation at Bahia Principe Cayo Levantado, all that I can say is that it exceeded our expectations! We stayed in the main hotel. Had a huge room with a balcony bigger then my kitchen! Our room was spotless. Some reviews state no hot water but we always had hot water. While we were in the hotel near the stage, the shows ended around 10pm so we never had any noise issues. Due to the hurricane a while back, the hotel is making improvements to the private beach which sustained some damage. It did not take away from our experience. There were always chairs available, great towel service, great drink service and amazing complimentary water services such as ocean kayaks, paddle boards and a small catamaran. A beautiful view and a quiet restful place. The public beach is beautiful. Since I am not a people person we avoided the beach between 10am-5pm as the whale tour excursions finished their day there. There is a great party atmosphere on the public beach for sure. The food was delicious and plentiful! Buffet nights for us were Thursday and Saturday. Lots of seafood and beautiful service. We did some at all four restaurants. Don Pablo was superior in its service, quality of food and presentation. When I go back I will book Don Pablo four times if possible so I could try all the menu options. The Brazilian restaurant Rodizio had great energy, an amazing signature drink and fantastic meat. The main desk permits you to exchange your large American bills for dollar bills. Which was great so that we could say thank you to all the amazing people who went out of their way to make our stay wonderful. If I could offer advise to those of you going: 1. Bring binoculars to view the amazing birds and whales off in the distance. 2. Bring a blow up noodle from the dollar store, thank you to Josie from Montreal for giving us hers! 3. Bring a pen to fill out the customs forms on the plane, at the airport and again on the plane. 4. You will NEED water shoes at the private beach, after the hurricane there are tons of broken seashells and an undertow so getting in and out of the water is a challenge. 5. Bring the provided umbrella to dinner as it might shower. The grounds are lush and honestly I felt like I was in the rain forest. We went for evening walks every night, there are NO BUGS...not one...now lots of little lizards but seriously no bugs. The grounds are a work out! If walking and hills are not your thing there is provided transportation. I also loved the fact that the greeting hostess at the buffet and every restaurant provided each guest with hand sanitizer. Five stars, an amazing experience, thank you!
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Date of stay: February 2020Trip type: Traveled
7 Helpful votes
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Response from Safari21506987846, online reputation at Bahia Principe Luxury Cayo Levantado
Responded Mar 2, 2020
Dear guest, First and foremost, thank you for taking the time to write a review of your stay in our hotel. It is through communication of this nature that our guests give us an opportunity to reevaluate our performances, as well as to ensure that we maintain and deliver the level of service expected from us. We are especially appreciating your positive comments about of our service, facilities and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer. Regarding your concerns, we would like to inform you that we certainly are working into improving the beach area after the latest storms damage that the coast line experienced. Unfortunately certain natural phenomena are very hard to control, such the currents of the ocean impacting that area. Considering that the beach and coast are public in the Dominican Republic there are certain features that we are unable to modify. But do not have any doubts that we are already working to make improvements to guarantee the enjoyment of all our guests while preserving the environment. We hope to welcome you again at the Bahia Principe Luxury Cayo Levantado. Best regards, Gelmi Castillo Online reputation BPCLE
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FamiljenResa wrote a review Feb 2020
18 contributions6 helpful votes
We went to Cayo-Levantado for a one week stay, we a family of four. We had two wonderful rooms, very spacious and with big balconys with a lovely view over the ocean and surroundings. The cleaning worked out perfectly. The beds were a little bit to hard for us but it wasn’t really a big problem. We had the butler service and our own butler Manuel who provided us with great service. The food was great, a big variety at the buffet, which was actually the best restaurant. The theme restaurants were also good, especially the Brazilian restaurant Rodizio who offered some nice meet. All restaurants had friendly and service minded staff. The private beach was beautiful and the water was lovely. Not so very clear though because of wind and waves. We tried snorkeling from the beach but we really didn’t see much. Bathing shoes can be good to have because there’s lots of shells and corals when you walk in the water, but then there’s mostly sand. We went with Scubaquatic with a boat to a coral reef near the island and also to a shipwreck outside the island where we saw a lot of beautiful fishes an corals in the clear water there. We had a great time with the entertainment staff as well, and a special thanks to Edwin and Yery for making the days extra funny! Hope to see you all again!
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Date of stay: February 2020Trip type: Traveled
1 Helpful vote
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SonOfABeach wrote a review Feb 2020
2 contributions1 helpful vote
I have now been to this resort twice and both times have been very pleased with my stay. Prior to heading out this time, I had read reviews claiming this place was going downhill or not up to snuff, I certainly disagree. I find this place to be a truly unique experience compared to the rest of the carribean resorts in that it is isolated on it's own island which makes it significantly quieter and more relaxing than most of the other larger resorts down south. I also enjoy that because it is more intimate you get more time to meet the other guests and the resort staff have a chance to get to know you as a person instead of as a number. A few quick hints though: 1) Don Pablo is for sure the better of the restaurants so make sure to add it to your restaurant list (book ahead of vacation time), 2) Book a whale watching tour while there, because it is where they go to mate the action is like nowhere else (Kim Beddall Whale Watching tours are the best) 3) If in a group or travelling as a pair, private ground transportation to and from the airport can be arranged through the resort and is reasonable. The trip is an hour each way so you want to consider your comfort. 4) Strongly consider spending a little extra to stay in the suites and not in the main resort building, they are buried in the jungle and have a more secluded feel.
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Date of stay: February 2020
Location
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1 Helpful vote
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Response from Safari21506987846, online reputation at Bahia Principe Luxury Cayo Levantado
Responded Feb 25, 2020
Dear guest, First and foremost, thank you for taking the time to write a review of your stay in our hotel. It is through communication of this nature that our guests give us an opportunity to reevaluate our performances, as well as to ensure that we maintain and deliver the level of service expected from us. We are especially appreciating your positive comments about of our service, facilities and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer. We would like to have the opportunity to welcome you once again at the Bahia Principe Luxury Cayo Levantado and provide you a wonderful vacation. Our warmest regards, Gelmi Castillo Online reputation BPCLE
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ALSO KNOWN AS
gran bahia principe cayo levantado hotel, cayo levantado samana, cayo levantado dominican republic, bahia principe cayo levantado, cayo levantado hotel samana
LOCATION
CaribbeanDominican RepublicSamana ProvinceCayo Levantado
NUMBER OF ROOMS
268
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Frequently Asked Questions about Bahia Principe Luxury Cayo Levantado
Which popular attractions are close to Bahia Principe Luxury Cayo Levantado?
Nearby attractions include Samana Bay (4.7 miles), Tainopark (4.6 miles), and Cayo Levantado (0.2 miles).
What are some of the property amenities at Bahia Principe Luxury Cayo Levantado?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Bahia Principe Luxury Cayo Levantado?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Cayo Levantado?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Bahia Principe Luxury Cayo Levantado?
Yes, parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Cayo Levantado?
Conveniently located restaurants include Le Royal Snack Bar & Restaurant, Don Pachiro, and La Mata Rosada.
Are there opportunities to exercise at Bahia Principe Luxury Cayo Levantado?
Yes, guests have access to a pool and a fitness center during their stay.
Does Bahia Principe Luxury Cayo Levantado have an airport shuttle?
Yes, Bahia Principe Luxury Cayo Levantado offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Bahia Principe Luxury Cayo Levantado have airport transportation?
Yes, Bahia Principe Luxury Cayo Levantado offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Cayo Levantado?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Cayo Levantado offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.