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Bahia Principe Luxury Cayo Levantado

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32000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (11627)
Pool & Beach (3152)
Room & Suite (1930)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Daily temperature and symptom checks for staff
  • Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Cayo Levantado
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
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Value
2021 Travelers' Choice Best of the Best
Facilities and services 2 pools 3 Jacuzzis with bar Large sun terrace and gardens with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, 1 tennis court Motorised water sports (additional charge) Store Heliport WiFi access in the lobby and in rooms (free of charge) Main buffet-style restaurant and 3 speciality restaurants 4 Bars Cocktail Lounge Snack-bar Wedding gazebo Rooms 268 rooms including 5 types Superior, Junior Suite, Superior Junior Suite, Deluxe Junior Suite and Beach Villas. Superior Junior Suites, Deluxe Junior Suites and Beach Villas are larger than the Junior Suite and Superior. Room facilities: King size four poster bed Air conditioning Ceiling fan Sitting area with desk Balcony or terrace Fully-equipped marble bathroom with hydromassage bath tub, separate shower, bidet, hair dryer and magnifying mirror Telephone in bathroom Don Pablo Collection amenities Bathrobe and slippers Radio alarm clock with iPod docking station Direct phone line (additional charge for external calls) Flat screen satellite TV Safe Mini-bar with alcoholic drinks Wifi (free of charge) Coffee-making facilities Ironing set 24 hour room service Evening downturn service Outdoor Jacuzzi (Deluxe Junior Suites) Butler service Pillow menu Aroma menu Beach Villas: Seafront location with outdoor Jacuzzi, pillow menu available on request, baggage unpacking and ironing service, laundry service (optional) Other services Medical and pharmacy service (additional charge for both) Stores in the hotel Heliport and private boat (available on request for an additional charge) Mainland reception and transfer by boat (included in the booking fee) Specialised service for organising weddings, events and anniversaries.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Free airport transportation
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Evening entertainment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Complimentary toiletries
Room service
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Languages Spoken
Spanish
6291Reviews1563Q+A100Room tips
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Popular mentions
Karen G wrote a review Apr 2021
1 contribution1 helpful vote
I booked two reservations direct through the hotel for this resort in September of 2020 for February 2021. One week before our flight Bahia Principe emailed that our reservation was cancelled due to Covid. I had to scramble to find another hotel for our flights. That was the worst of it though. We had deposit on our 100% cancellable reservations. No one answers the customer service phone or email for this company. It’s been over two months, I was told over the phone two months ago I would receive a refund for both cancelled reservations. I still have not or have been able to get any one to answer my emails or calls. I have opened a dispute with my card and since only gotten one of the refunds. Still no one responds as I am still missing one refund for the other reservation which was on a different credit card. Horrible customer service. I wish I had gone through Expedia and not had this terrible headache. Hopefully now someone will get back to me about a refund for a reservation they cancelled.
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Date of stay: February 2021Trip type: Traveled with family
1 Helpful vote
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Response from Malen Villalonga, General Manager at Bahia Principe Luxury Cayo Levantado
Responded Apr 15, 2021
Dear Karen. Thank you for contacting Bahia Principe Luxury Cayo Levantado. In first place, we are very sorry for the inconveniences you have suffered. In order to assist you properly, we kindly ask you to please send us your booking number, travel dates and tell us under which name is it down to info.cayolevantado@bahia-principe.com. Waiting for your comments, Best regards. Guest Relations Department.
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Couples That Vacation Together wrote a review Dec 2020
Eau Claire, Wisconsin6 contributions7 helpful votes
We look for really unique Caribbean vacations, and this definitely was one we’ll never forget. Cayo was such a beautiful island. We loved our room in the main building with a patio the size of another entire room. The staff was lovely and really went above & beyond to ensure we were taken care of. The food was great, especially in the evenings at the variety of restaurants. We enjoyed snorkeling and scuba diving, walking the property, meeting cool people and relaxing on the gorgeous beach. You definitely feel like you’re off the beaten path on your own private island. It was romantic & serene, also fun to take part in evening activities and hit up the beach bar at the public beach at night for drinks, music & dancing. Not sure how anyone could say a negative word about this place, to be honest. We shall return one day to make more memories and would love to bring our kids here as well.
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Date of stay: February 2020Trip type: Traveled as a couple
3 Helpful votes
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Response from Yodalys Antúnez, Owner at Bahia Principe Luxury Cayo Levantado
Responded Dec 28, 2020
Dear Guest, We cannot tell you how glad we are to know that you liked our facilities and service. We feel very proud to learn that once again we reached our goal, exceed our guests satisfaction. Thank you so much for share this wonderful experience with TripAdvisor. Hope to see you very soon in our little paradise. Kindest regards, Yodalys Antúnez Online Reputation Department
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JC0579 wrote a review Dec 2020
New York City, New York15 contributions8 helpful votes
We traveled in July 2019 as a group of 9. Loved everything! Clean and friendly staff. They made you feel very welcome. Even the lifeguard made sure we were well on drinks and snacks! Drinks were great. Food was great. Rooms are very comfortable. Loved all their entertainments. They included all ages. Both private and public beach are beautiful. Will definitely visit again!
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Date of stay: January 2020Trip type: Traveled with family
2 Helpful votes
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Response from Yodalys Antúnez, Owner at Bahia Principe Luxury Cayo Levantado
Responded Dec 28, 2020
Dear Guest, Thank you for trusting to Bahía Principe Luxury cayo Levantado, such as special moment as it is your holidays. We feel so happy to read that you have enjoyed so much your stay with us. We hope to see you soon in our little paradise. Once again thanks a lot for your valuable comments. Yodalys Antúnez Online Reputation Department
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allergic24 wrote a review Aug 2020
Toronto, Canada17 contributions19 helpful votes
I have been on a quest to find the most stunning beach to relax on for me, and good diving for my husband. We stayed at a beach front villa, and the beach and view did not disappoint! The room was spotless, and due to the beach being under repair after a storm, only three villas were being used, so the location was quiet. Just not private. We expected lots of food traffic during the day, but at night the "romantic tub" was in in full view (and had no hot water), so do not expect privacy. I would recommend for those looking for a nice and quiet relaxing vacation; sun-seekers, whale watchers, maybe small groups. Not the most ideal for those who need tons of activities to keep them entertained. The grounds were unbelievably well cared for - the staff should be proud! My only note to management would be to take better considerations of food allergies; we emailed ahead and still were not able to confirm our needs until the second evening.
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Date of stay: February 2020
Value
Rooms
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4 Helpful votes
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hernay05 wrote a review Mar 2020
1 contribution2 helpful votes
I loved everything about this hotel. Everyone was so nice. The employees were perfect. So attentive and friendly. The food amazing. I ate so much. So flavorful and so many options. The beach perfect. Best hotel !
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Review collected in partnership with Cancelon.com
Date of stay: March 2020
2 Helpful votes
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PRICE RANGE
$188 - $1,181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe cayo levantado hotel, cayo levantado samana, cayo levantado dominican republic, bahia principe cayo levantado, cayo levantado hotel samana
LOCATION
CaribbeanDominican RepublicSamana ProvinceCayo Levantado
NUMBER OF ROOMS
268
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Frequently Asked Questions about Bahia Principe Luxury Cayo Levantado
Which popular attractions are close to Bahia Principe Luxury Cayo Levantado?
Nearby attractions include Samana Bay (4.7 miles), Tainopark (4.6 miles), and Cayo Levantado (0.2 miles).
What are some of the property amenities at Bahia Principe Luxury Cayo Levantado?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Bahia Principe Luxury Cayo Levantado?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Cayo Levantado?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Bahia Principe Luxury Cayo Levantado?
Yes, parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Cayo Levantado?
Conveniently located restaurants include Le Royal Snack Bar & Restaurant, La Mata Rosada, and Cafe del Mar Puerto Bahia.
Are there opportunities to exercise at Bahia Principe Luxury Cayo Levantado?
Yes, guests have access to a pool and a fitness center during their stay.
Does Bahia Principe Luxury Cayo Levantado have an airport shuttle?
Yes, Bahia Principe Luxury Cayo Levantado offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Cayo Levantado?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Cayo Levantado offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Does Bahia Principe Luxury Cayo Levantado have any great views?
Yes, guests often enjoy the harbor view available here.